Mobile Chat Window - Full Screen
Hello, The mobile chat window takes up the full screen, which is highly confusing for most customers! Using a desktop machine, I see the same happens when reducing the browser width to 800px or below. This suggests that it responsive web design, causing the switch to full screen. Can we fix this very annoying behaviour ourselves using a custom css file? If so, can you please let me know how? Thanks
Customize LiveDesk Chat Button
Hi, How do I customize chat buttons. I want to create my own chat-button for person to click. I want chat button to change depending on the status. If offline line then show chat-offline button If online show chat-online button Keep up the good work! -Eric
#1 Departments: To group your operators based on their expertise and field experiences
We all know that Zoho SalesIQ has an exclusive section for " Department(s) ". But have you ever wondered what are all the values that it adds up to your business routine? Need not worry, this post exclusively throws light on all the benefits that you'll gain out of using our Department(s) section to segregate and categorize the operators of your firm based on their skill sets, specialization and field experiences. But what's the whole point of the so called "Departmentalization"? Just imagine how
Salesiq is down and makes pages go down!
I am paying for your salesiq service and is currently down. It would not be a big problem if all my pages in our site would load. You guys have to do something with your salesiq plugin so when your server does not respondo, let the pages load anyways...
alternation of the automation intelligent triggers
Hello! I would like to ask, can a chat window automatically be displayed on a selected page on the site in the period from 9am to 10am. Then, from 10am to 11am, automatically be displayed chat invite on the same selected page? Regards! Yana
Always showing as offline
The widget on my corporate website always shows as being offline, even if i am in CRM or Desk. The only time it shows as being online is if Sales IQ portal is open. Why is this so, when the chat widget integrates with CRM and Desk? Its very annoying having to have another web browser tab open!
Different Fields for Online and Offline
Hello, When online we would like only to show the message field in the chat window. When offline, we would like the name and email address fields to show also, and be compulsory. Is this possible please? Thanks.
Minimise Icon
Hello, I'd like to change the "minimise" icon to a cross, but cannot get it to work. I've tried: .siq-minimize-icon:before { color: black !important; content: "\e2716" !important; } .sqico-min::before { content: "\e2716" !important; color: black !important; } Any ideas please?
Send user specific link to lead/contact to link with salesIQ
Hi there, Is it possible to generate a link to our website that is unique to the user so that when they click on it I can see it is them in SalesIQ? At the moment, if I send a link to them, I see that someone has arrived on SalesIQ but I don't know it's them unless they register for something, or use the chat window. Thanks
How to Show Chat Window Only Particular Page
I would like to ask what we can do to show the chat window on a particular page of our site. And on the other pages do not show the chat window. Do we need some complicated code? Or 5-6 order to complete?
Sales IQ
Hi I have around 5 sales IQ account integrated for my application, In one of the account i am able to request other chat person to join or i am able to transfer the chat..... but for the rest of the account this is not possible. Could you let me now how to enable this feature for all the chat users's ? Thanks Vikhram
List of visitors for 9 hours on day
I want to make a list of visitors to the site for yesterday but not for the whole day (24 hours) and from 9am to 6pm. As our working day is from 9am to 6pm, we want the list to cover only visitors during our working hours. I would be very grateful to anyone who could help! Regards, Yana
Privacy Policy and SalesIQ
Hi there, We use SalesIQ, and so we collect data such as the web behaviour. You said on this page (https://www.zoho.com/salesiq/gdpr.html) that our visitors can opt out of this. I have then two questions: - Is this option to opt out already available? I can't see it - Do you have any recommendation on how to mention this in our privacy policy document? Thanks, Tony
Additional info added to missed Livechat
Steps to reproduce: Start Livechat session Fill in Name, email, department, question. Let Livechat ring but do not answer Livechat then switches to Sorry we missed you! Leave a message and we will get back to you shortly. Add additional information where you left your questions Hit submit. The additional information you added does not get included in the created ticket.
Zoho SalesIQ abides by GDPR for a double-checked data protection!
As we are the means for you to procure and process your visitor data, our code of functioning has always been to provide maximum data-security to our customers. By complying with GDPR (that took effect from May 2018), we've planned on protecting your
Hiding visitors by the frequency of visits
I would like to ask you if there is a setting that, according to the frequencies of the visitor's entries, hide from the rings? For example, If particular visitor come 3/4 times for 10 minutes.
We miss 55% of chats
Hi! I checked the statistics and found out that we miss 55% of chats during the WORKING time however all our users are online and keep the tab open. This is pretty bad. For years the situation has not been changed. I think the problem takes place due to the fact that you rely on browser, and it makes SalesIQ tab inactive after some time. But I am not sure about this. If this is true, then we need a solution to make sure we receive a chat call regardless of the browser activity. Andrey
Is it posibble to track users on Sales IQ trought e-mail sents from Zoho-CRM
Yesterday I discovered that Sales IQ is able to track visitors that came from an e-mail sent by Zoho Campaigns. The question is the following. Can I track users that clicked on a link that was included in an e-mail sent from Zoho CRM. If that´s the case: How I should proceed to activate this feature? Thanks in advance. Added: This is crucial for me. Can someone help me with this please?
Choose default department by default
Hi, I want to make the department dropdown in the chat window to be chosen, one possible solution I saw in chat API is to use this code: .chat.defaultdepartment(); I tried to use it but it is not working, the option that I passing to it not chosen? Thanks,
SalesIQ Chat code interference in Microsoft Edge
We've installed the chat code on our website and it works great. Unfortunately, for clients using Microsoft Edge, the buttons do not animate (i.e. you click the button, it does what it should, but it does not appear to push down.), and client-side form validation is interefered with. No such issues for clients using Google Chrome.
Prevent tracking visits from my domain
I spend a lot of time on our website and Sales IQ keeps tracking me as a visitor. Is there any way that I can prevent it from tracking me?
Intelligent Triggers can not work
I've written the code for two banners as below, but it doesn't work. If I only use the one of code, it works well. I don't know why. <!-- new Banner start --> <div class="float_layer_hovertree" id="hovertree_float_layer" style="z-index:10001; display: none; position: fixed; top: 185px; box-shadow:1px 1px 10px -1px #aaa; border-radius: 5px; z-index: 10001; width: auto; max-width: 90%; background-color: white;"> <h2 style="height: 25px; line-height: 25px; padding-left: 10px; font-size: 14px; color:
Using Articles in Zoho Sales IQ
When using articles in the chat window only articles from one department (>>Settings>>Templates>>Articles) are shown to the website visitor. Is this a known bug? Or is there a way to fix this?
Chat window
Mobile users complain that the chat window takes up entire screen. It would be great to be able to adjust size when viewed on mobile.
Chat windows? Not just meant for chats anymore, for your abridged knowledge bases as well!
Hey there, Why would you want to withhold all the powerful insights that you possess about your products and services within yourself, when you can share, enlighten and empower your customers with it? Why would you want to wait until the customers bring in recurring support queries when you can educate them before-hand and aid them in resolving common issues all by themselves? Too many questions? Don't worry you will have it all answered with the new feature that Zoho SalesIQ has launched - " Articles
Pave a slick pathway to connect the chat windows on your website with social media channels!
As discussed earlier , it is not necessary that your website should always be the only gateway for your visitors to initiate chats with the operators of your firm. We saw how to set up signature stamp in your email campaigns, now let's see how to set up a signature stamp in your Facebook or Twitter posts. Ergo, bridging the gap between the chat windows on your website and social media channels. Say, you plan on posting an article disclosing all the details about the food fest that you are going
Round Robin
I want incoming chats to pop up in a round robin fashion for all available agents. This seems like a pretty basic request. Under Settings>Automation there is an option to assign one by one but SalesIQ chat was unable to explain exactly what this did. How do others handle disbursing incoming chats in an equatable manner?
SalesIQ GDPR compliance + deletion methods
Are there any plans to make SalesIQ GDPR compliant? Also, how can you delete full visitor history if needed?
Identify, engage and convert prospects hitting your website via Zoho Campaigns
Boost your sales and stay ahead of your competitors by integrating Zoho SalesIQ with Zoho Campaigns. You can now track the activities of your visitors from the email campaigns sent, reach out to potential customers, pique their interests, and ultimately
Unchain yourselves from your work pods with our Zoho SalesIQ mobile app! - 2
Roll up your sleeves and we'll pursue our little venture to explore the perks of using Zoho SalesIQ mobile app, 1. Track down your visitor's trail Monitor, record and track the trail of every other visitor hitting your website from wherever you are, and jump in to their rescue whenever you think they need your assistance by initiating a chat proactively right away from your visitor trail tracking screen. For instance say, a visitor has spent good enough
change portal name
Please, how can I change my portal name in SalesIQ? Thanks Filippo
Annoying chat invitation popping up on every page on my website.
How can I setup the SalesIQ chat function so that the chat inviation only occurs once (per visitor) and only on the homepage. Now, when a potential client visits my site and browses through the pages, a new chat invite pops up each time they go to a different page on my site. In short: I am annoying the hell out of my potential clients!
Throw the spotlight over those prospective visitors hitting your website via MailChimp campaigns!
To all those customers who have integrated MailChimp with your Zoho SalesIQ account, this forum has exclusively been written for you! We all know that Zoho SalesIQ partnered with MailChimp only to ease out your marketing grind! Let me lead you through a few cases to aid you comprehend the techniques using which you can harness the maximum out of the integration of these two influential applications,
SalesIQ and Chatbots ?
Hi, I recently came across a new chat platform that integrates AI for their interactions on websites. Is there any plans to offer the possibility to add chatbot to SalesIQ that can replace forms, that is linked to my CRM calendar so that my visitors can also book an appointment directly without going through a lengthy back and forth communication? Maybe an idea for a marketplace add-on.
Zoho Chat Widget Doesn't Display in Zoho Mail
The Sales IQ Chat widget works great on the website but will not display in Zoho Mail. Please let me know when you have fixed this. thanks, Paul
Unchain yourselves from your work pods with our Zoho SalesIQ mobile app!
Would you like to sit inside your work pods and stare at your desktop monitors all the time? Duh, No! Well, that's the prime reason why Zoho SalesIQ mobile app was developed - for you to take up your daily grind on the go! Let's just quickly run through instances where the Zoho SalesIQ mobile app acts as your operator's saviour, 1. Be proactive - Make hay while the sun shines! Why sit back and wait for the visitors to initiate a chat when you have the privilege to strike
Chat Widget always showing me as offline
Since some updates to the Zoho Sales IQ platform in December, my chat widget now constantly displays me as offline. Even during normal open business hours. What has happened?
Gear up to explore the spruced up live chat module!
When the trend changes one has to roll with it and so did we. Take a look at what we have moulded out of our old live chat module. Let's take a quick tour around to see what all changes we have brought in, shall we ? Well, then buckle up guys, here we go... 1. Would you ever like seeing mundane stuffs over and over again? Well, then why would you want to bore your visitors by displaying the same old chat widget themes when we offer you a whole new range of cool themes which you can switch to in
Convert your Chats to Zendesk tickets
Hey everyone, Just imagine if I told you, that you could manage conversations and tickets at the same place. Basically, ticketing and chat, the complete match made in heaven for any customer all under one roof. So why wait? Integrate Zoho SalesIQ with
Chat routing: Automate and optimize the process of routing your incoming chat requests!
Hello buddies, How have you all blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah? You might think that I am going bonkers... :p But NO buds am not! But trust me this is how it would appear to the operators of your firm when they have to deal with the issues brought in by the visitors hitting your website that has nothing to do with their skill set or field experience. To
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