Need to change owner for SalesIQ to match Zoho Owner/Admin
My company recently acquired Bounty.co and all the Zoho account information has been properly transfered. However, when I am logged in as Jessica Thorpe (Jessica@gen.video) I am showing up in the chat feature as Aaron Decker during the live chat session
How can I make the close button to appear on the landing page of the signature?
on mobile devices if the visitors hits the close button at the top of the chat window, that chat closes and the visitor is left with a blank page with no way to open the chat again
Setting Mandatory filling of name and email with the valid ones
Does anybody know that how to setup the default value in order to ensure that users fill out the valid name and email address. Or is there other ways to ensure that users are compulsory to fill out the name and email address on SalesIQ.
How to hide "By clicking 'Accept', you confirm that you have read and agreed to our terms and conditions in the document."
At the first time user leave a message, it always show a message like "By clicking 'Accept', you confirm that you have read and agreed to our terms and conditions in the document." How to hide or disable it?
SalesIQ VS DESK ASAP chat funtionality
Can someone please advise what chatbot will function better for my company. I currently have zohoone, and use CRM. I noticed the SalesIQ is built-in to CRM so all chats are attached to contact and lead record. This appears to be the only benefit to using
Have the ability to upload SVG file for the floating widget
It would be nice to have the ability to upload a .svg file for the floating widget, because PNG's kind of get distorted
Speak your Customers' Language: Azure AI Translator for SalesIQ is here!
We're happy to reveal the all-new integration of Azure AI Translator with Zoho SalesIQ! With this integration, visitor messages in foreign languages can be translated to your operator's language for easy, quick support, breaking down language barriers
Reduce size of chat widget on mobile devices?
We want to trigger an auto-message when the user is on our pricing page for more than 10 seconds. This works absolutely fine on desktop devices, but is very irritating on mobile devices, because the chat window is too huge. If the user is reading something
How can I change the chat window design it look ugly with all that much blank space
all this blank space looks ugly I want it to look like that
Prefetch Links
I have noticed recently that when adding links to chats, it will prefetch the contents of the URL given. This is new and is causing some issues with certain sites that we direct customers to. Is it possible to turn of the prefetch of links when they are
SalesIQ Setup
I am setting up SalesIQ. I have a "Let's Get Started!" guide. Can someone tell me how to bypass this?
Messages sent from Facebook Not Logging in Zoho SalesIQ After Replying from Facebook (partial sync)
Hello Zoho Team, I have integrated Zoho SalesIQ with my Facebook page to manage customer interactions. While I can receive messages from customers through Facebook in Zoho SalesIQ without issues, I’ve noticed that when I reply to customers directly from
WhatsApp Template Messaging integration module for WHMCS
WhatsApp Template Messaging integration module for WHMCS Order Notification Billing Notification.
SalesIQ - Chatbot fails to assign user id to tickets in Zoho Desk
I've run into this issue where chat bot when associating a ticket for zoho desk can create the ticket just fine and pull the information until I add an assignee ID. then it always fails. Is there something i'm missing? i've attached setting that does
No Close Button or X on Chat Window
We just started using SalesIQ Chat. In the Settings >Brands>Personalization>Chat window we see the preview below, with the X below the window. However, in all our browsers we don't see the X. We've had customers frustrated because they can't close it.
Is there a way to keep Sales IQ on?
It seems that the only way for my site to say that we're online is for me to have the app or salesiq site open. Is there not a way to have the Sales chat bot open and say we're only and for me to just get a notification when someone interacts? It's not
.Please someone help me with .salesiq.domain()
Hello, I have a domain, camisashabers.com.mx, and a subdomain, tienda.camisashabers.com.mx. I have placed the required code before the </body> tag on both the domain and subdomain, but it isn't working correctly. When a visitor moves from the domain to
Tracking SalesIQ Across Multiple Domains
I use Unbounce for my Landing Pages and Wordpress for my website to display our product. Our unbounce domain uses a sub domain, and one of the shorter URLs we own. It may look something like this: http://try.example.com Our webiste domain would be: http://exampledomainlong.com
Domain / Sub-Domain Crossing
Hi, I'm encountering an issue with user tracking. Our main website is https://www.espatial.com, and our product is located at https://maps.espatial.com. We log user information when they complete our sign up form. But we're encountering several instances
Cannot link my Whatsapp business account
I can't link my WhatsApp Business account, I get an error that says "portal already taken." I've already contacted support, but it hasn't been resolved. Does anyone know how I can fix it?
I cannot connect to whatsapp business gives me Portal name already taken
I can't link my WhatsApp Business account, I get an error that says "portal already taken." I've already contacted support, but it hasn't been resolved. Does anyone know how I can fix it?
Is it possible to display SalesIQ chat embedded in the page (not floating)
Zoho SalesIQ chat appears floating when user click chat button in the bottom right corner (also floating over the website content). Is it possible to embed chat window in the page so it wouldn't be floating, but displayed in the given DIV element, and
Zobot New User prompts on Whatsapp
I created a codeless Zobot through SalesIQ to ask for users' query on Whatsapp and then raise a ticket. The Zobot is working correctly except for new users for whom it is asking for an email (which i understand that the user must be registered as a contact
Queuing in live chat
Is it possible to put chat visitors in a queue when agents are at their maximum chat limit? Chat limit is currently set to 10 active chats at a time, however operators are still being sent chats once they hit the maximum. If we could queue chats then
No Zoho SalesIQ app in PlayStore
Unable to find the app in playstore. Google search provided link that is invalid. App may have been removed. Request to add it back so we can monitor chat on the go.
Sales IQ
Hello everyone, I have tried to find the solution for a problem with my instagram account, and I noticed the situation has happened to other user, how can we fix it? "When someone connects directly to our account, they ask "can we send you an email?"
Important Update: SalesIQ App Unlisted from Google Play Store
Dear SalesIQ App Users, We wanted to inform you about a recent technical issue that has temporarily unlisted our SalesIQ App from the Google Play Store. We apologize for the inconvenience and have already communicated with the Google team, and they have
📢 Exciting News: Our ZUG Meet-up is making its return across USA!
We’re delighted to announce that our highly anticipated ZUG meet-up is back and coming to various cities across the US. This is a unique opportunity for Zoho enthusiasts professionals, and innovators to connect, share insights, and elevate skills together.
Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!
Hello everyone! Let's start with a question - What do you think is the key to a thriving business? Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achieving
Disabling specific pages
Can you disable the chat widget/window on specific pages? Thanks!
ANSWERED: Open SalesIQ Chat window on button click
I am using the Javascript API and have created buttons on my site so people can easily enter chat. I.e. I have buttons that are quick canned questions so users dont have to enter in text,and can enter chat quickly. Here is an example: <a href="#"><img
Help! Existing chatbot On new website
My team is building a website for a new product, but the chatbot from the existing product is embedded on this new site. Although a new chatbot has been built for the new product, the old one is still showing up instead of the new one, despite changing
Missed Chat Notification?
When we miss a customer chat (or we are away from the chat), we do not get any kind of email notification that we missed a chat. We have to physically open SalesIQ to see what we may have missed. Is there a way to have any missed or unanswered chats sent
Tips & Tricks: Ensure Your Bot's Final Messages Get Noticed with Card Wait Time
Creating a seamless and engaging chatbot flow is key to a great user experience. Each bot flow should have a strong start and a smooth conclusion to keep users engaged. In SalesIQ's codeless bot builder, the End card is used to end bot conversations.
Zobot Plug Incorrectly Identifying User on Production
Hi, I am trying to setup my Zobot to identify users who visit my site as: - New Users = all of name, email and phone are empty (or name contains Visitor) - Existing Users but info missing = either name, email or phone are empty - Existing Users = all
Sales Iq Triggers
Hi, I have sales Iq on my website, however, when i go to a specific page (which I have set up a trigger) it does not pop up my chat question? Can you help?
How to disable free text input for Zoho SalesIQ Codeless Chatbot.
Hello! We have integrated the Zoho SalesIQ chat widget on our website (https://www.mcneiladvantage.com/) and are currently using the Codeless Zobot bot to communicate with our clients. When configuring our chatbot, we utilized the button feature to allow
Transfer Zobot to another Zobot
I have a situation winch i have two bots configured, have a Action using deluge or other options to i transfer the bot to another? they will trigger another zobot. The Customer will select a specific option and will then be redirected to the start of
SalesIQ Not Tracking Any Visitors
Hello all, We have SalesIQ the tracking code for the brand is added to the website via Google Tag Manager SalesIQ is showing "green" for the code, meaning it should be ok The "Track Visitors" button is on And yet there is absolutely no visitors tracked
Deprecation of Google Drive and Sheets connections in Scripts (Deluge)
Hello Everyone, We have an important update for those using the Script (Deluge) platform to build chatbots, widgets, and forms. Google has alerted us about sensitive scopes within the Google Drive and Google Sheets default connections in Deluge. As a
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