An update to improve email delivery | Email Authentication & Relay

An update to improve email delivery | Email Authentication & Relay

Update Rollout

Latest Update: Enterprise users (8th July, 2025)

This update is now live for Enterprise plan users in all regions. This includes People Plus, but not Zoho One, which will be covered in an upcoming update.

Professional users (31st May 2025)

Update was made live for Professional plan users in all regions.

Standard users - US DC (26th May, 2025)

Update was made live for Standard plan users in the USA region.

Standard users - Except US DC (5th May, 2025)

Update was made live for Standard plan users from all regions except the USA.

For Trial Users (signed up on or after April 8, 2025)

If your email-sending domain is not authenticated, all emails will be sent from Zoho Recruit's authenticated domains by default. This update was made live across all data centers. Once you authenticate your domain, emails will automatically be sent from your own email address.

For Free Plan Users

All emails will be sent from Zoho Recruit’s authenticated domains. This update is active across all data centers. To send emails from your own domain, you’ll need to upgrade to a paid plan and complete email authentication.
Dear Zoho Recruit Community,

We hope this message finds you well. This post is to inform you about an important update regarding the authentication of all email domains in your Zoho Recruit account.

Effective 31st March 2025, emails sent using email addresses with unauthenticated email domains will be delivered via our internal relay servers.

What does this mean?

After 31st March 2025, if an email is sent using an email address with a unauthenticated email domain, instead of being sent to the recipient(s) via your email provider's servers, it will be rerouted through ZeptoMail. See the image below for a visual representation of this change.


What is ZeptoMail?

ZeptoMail is Zoho's transactional email service that automates the sending of key emails to users like password resets, welcome emails, and invoices. See More

How will change affect me?

When an email is sent through our relay servers (ZeptoMail), the following changes will apply;

From & Reply-To addresses

We are now requiring domain authentication for all email-sending domains. If users have been sending emails from non-authenticated addresses, their email addresses will be automatically reformatted unless their domains are authenticated.

For example, if a user sends an email from sales@zylker.com while the zylker.com domain has not been authenticated, recipients will see sales.zylker.com@viazohorecruit.com as the From address. This will also become the default Reply-To address, but you will still receive all email replies in your inbox.

Refer the table below to see how unauthenticated email addresses are reformatted based on your plan/domain:

Plan
Domain Type
(Unauthenticated domains only)
Sender Email Format
Paid
Business Domain
(Ex: patricia.b@zylker.com)
patricia.b@viazohorecruit.com
Public Domain
(Ex: patricia.b@gmail.com)
patricia.b@viafreezohorecruit.com
Trial
Business Domain
(Ex: patricia.b@zylker.com)
patricia.b@viafreezohorecruit.com
Free
Business Domain
(Ex: patricia.b@zylker.com)
patricia.b@viafreezohorecruit.com
Public Domain
(Ex: patricia.b@gmail.com)

 


This mandate enhances Zoho Recruit's sender reputation and ensures compliance with industry standards. Since Zoho Recruit operates on a shared email-sending infrastructure, it’s crucial to protect customers with authenticated domains from the risks posed by non-authenticated senders.

To avoid disruptions to your existing emails, workflows, and business communications, please ensure all domains used for sending emails from your Zoho Recruit account are authenticated. For more details on public domain restrictions, see this post.

Email Tracking

Due to the email being sent via our Relay Servers, it will not be shown in your email inbox. You can see the sent email only from the Related List section of the record in Zoho Recruit. This may affect any email configurations made in your account, say filters added in your email inbox configured using IMAP. 

What you can do

To avoid facing the above-stated issues, follow the 2-step process detailed below.

STEP #1: Authenticate your email domains 

Authenticating your domain is a one-time action and will likely take you or your organization's IT team a few minutes to finish. Go to Setup > General > Email Settings > Email Authentication to add your email domain(s) and authenticate them. Visit Help Center

STEP #2: Set Up Email Relay

Email Relay allows you to route emails through our (ZeptoMail's) server while sending emails from Zoho Recruit. Once the relay server is setup, any emails you send will follow a path like this: Zoho Recruit → Relay server → Recipient. Go to Setup > General > Email Settings > Email Relay and add your server details. Visit Help Center

This update will protect every user with an email address connected to these domains from facing email deliverability issues and potential security threats. If you have any questions or require assistance with this change, please reach out to us at support@zohorecruit.com.

Regards, 
Team Zoho Recruit

    • Sticky Posts

    • An update to improve email delivery | Email Authentication & Relay

      Update Rollout Latest Update: Enterprise users (8th July, 2025) This update is now live for Enterprise plan users in all regions. This includes People Plus, but not Zoho One, which will be covered in an upcoming update. Professional users (31st May 2025)

    • Zoho Recruit User Group Meet-up | INDIA 2025 (Venue Finalised)

      Hello Zoho Recruit users from India, We’re pleased and excited to announce our 2025 edition of Zoho user group meet-up in India in five cities! In this meet-up, our team of experts will help you understand the intricate nuances to use Zoho Recruit better,

    • Zoho Recruit is coming to the UK | Zoho Community Learning Series

      Customers from the United Kingdom, Exciting news: We will be in London for the Zoho Recruit user meet up. Our team will help you better understand the intricate nuances of Zoho Recruit to help you hire faster, inform about new and upcoming features, and

    • Ask the experts - A live Q & A discussion on Zoho Recruit

      We are delighted to come back with another edition of Ask the Experts community series. This edition, we'll be focusing on everything about Zoho Recruit. The topics will focus on the features that are used/asked by the majority of users and also based

    • Restriction on 'From' addresses with a public domain

      Dear Zoho Recruit Community, We hope this message finds you well. This post is to inform you about some important updates regarding email restrictions within Zoho Recruit. Effective post 31st March 2025, we will be implementing changes to the use of email

    • Recent Topics

    • Forwarder

      Hi, I tried to add a forwarder from which emails are sent to my main zoho account email . However, it asks me for a code that should be received at the forwarder email, which is still not activated to send to my zoho emial account. So how can I get the

    • No chat option

      Chat option is not supported.

    • Direct “Add to Google Calendar” Option in Zoho Meeting

      Hello Zoho Meeting Team, Hope you are doing well. We would like to request an enhancement related to the “Add to Calendar” functionality in Zoho Meeting. Currently, when we open Zoho Meeting and view our meetings under My Calendar, there is an Add to

    • Default Tagging on API-generated Transactions

      If one assigns tags to an Item or Customer, those tags get auto-populated in each line item of an Invoice or Sales Order when one creates those documents. However, if one creates the Sales Order or Invoice via the API (either directly coding or using

    • DKIM cannot be enabled for the domain as no verified default selector present

      Hi Support Team, For Domain DKIM record trying to enable status. but showing error "DKIM cannot be enabled for the domain as no verified default selector present" So, please resolve the issue. Thank you.

    • unable to send message reason 554 5.1.8 Email outgoing blocked

      unable to send message reason 554 5.1.8 Email outgoing blocked

    • I can't log in to my account on Thunderbird

      I've just had to rebuild my PC (calamitous mess from Microsoft with Win10/Win 11 'upgrade' - they confirmed I had to start with a new build). I have used Zoho mail for years via Mozilla Thunderbird, but now I've had to download the latest version of TBird,

    • Should I Use DMARC?

      When I configure Zoho Mail's DMARC settings, it's mandatory to fill in the RUA and RUF (Aggregate notification email address*, Forensic notification email address*) addresses. When we enter an email address in these fields, we receive reports from the

    • Introducing Profile Summary: Faster Candidate Insights with Zia

      We’re excited to launch Profile Summary, a powerful new feature in Zoho Recruit that transforms how you review candidate profiles. What used to take minutes of resume scanning can now be assessed in seconds—thanks to Zia. A Quick Example Say you’re hiring

    • Books API Receiving an Error that Doesn't Make Sense when Creating Credit Note - trying to use 'ignore_auto_number_generation' argument

      Hello, I'm working on a newly created routine and I'm getting an error that doesn't make sense when trying to create a new Credit Note. Here is my POST request. Endpoint: https://www.zohoapis.com/books/v3/creditnotes?organization_id=########## Body:     {

    • How to move emails to Shared Mailbox?

      Hello, I created a Shred Mailbox instead of using a distribution group. But I cannot move previous emails to certain shared mailbox. Is it possible move some emails from inbox to shared mailbox?

    • Collaboration with free plan user.

      Hello. Do both users need to be on Pro plan to collaborate? Or can a Pro user share a note with a free plan user with the ability to edit?

    • Zoho Inventory Now Supports VeriFactu for Businesses in Spain

      Starting from January 1, 2026, Spain requires real-time invoice reporting for all B2B transactions. From July 2026, this requirement will extend to B2C transactions as well. All reporting must be carried out through the VeriFactu to AEAT (Agencia Estatal

    • Connection to other user

      Zoho Cliq handles sharing of Custom OAuth Connections that require individual user logins.

    • In arattai received message can't be deleted

      The issue has been noticed in following: arattai app (Android) arattai app (Window) arattai web While the message posted by me may be deleted, the ones received from others can't be. The item <Delete> change to <Report> when the message is a received

    • Analytics Portal

      I have the "standard plan" and want to explore the portal option; I activated the 15-day trial but do not see the pricing for the add-on. How can I get the price under "Upgrade add-ons." Thanks Rudy

    • Can I filter a Lookup field to only show related records from another Lookup in Zoho CRM?

      In our Leads module, we have two Lookup fields: Recruitment Agency – the agency that the lead came from Recruiter – the individual contact from that agency who sent us the lead Both fields link correctly to their respective records in CRM. However, our

    • Zoho Books API invoice email bouncing with 'relaying-issues' error

      I have waited over 30 days for zoho books uk to assist with the following and i have had no replies or tickets erronously closed. The service has been terrible - very unlike zoho! So i am raising this here hoping that a community member can assist: Hello,

    • How do I filter contacts by account parameters?

      Need to filter a contact view according to account parameter, eg account type. Without this filter users are overwhelmed with irrelevant contacts. Workaround is to create a custom 'Contact Type' field but this unbearable duplicity as the information already

    • Zoho Writer to Zoho Sign Template Misalignment – Request for Community

      We are currently facing a critical issue impacting our live business operations due to a misalignment problem between Zoho Writer templates and Zoho Sign output. Issue Summary: We have an automated workflow in Zoho CRM using Deluge scripts that generates

    • Account blocked

      Yesterday I got my Zeptomail account blocked due to too many hard bounces. My account is used exclusively for sending transactional emails (eg. your order has been shipped, a form has been filled, etc) and the sudden blocking impacted hundreds of websites

    • Migration Tool Download

      Since apparently you have to ask for the migration tool to download (why?), I need the download for the migration tool for exchange servers. Please forward link, thanks.

    • IF Formula

      Hi, I'm having trouble setting up a custom formula in a field. Can you help me with it? The formula should do the following: If the created date is less or equal to 30 days the field should display a string New in pieline or Exisitng pipeline if above

    • Autorespond to one specific sender

      Is there any way to create a rule or filter that sends an automatic reply to messages from one specific email address?  I really need to set up something like a "vacation response" but only for one "received from" address.

    • View comprehensive logs of all actions in Custom Module History

      Hello everyone, We are happy to announce our new feature, Detail View in Custom Module History, which enhances visibility, control and accountability over your records. Users can now access a detailed timeline of every action that has been performed on

    • Track ZohoForm Conversion using Postmessage event

      Hi, I’ve been using a third-party lead tracking tool to capture leads from my website along with their source. Earlier, with the HubSpot form, the third-party script was able to detect the postMessage event that iframe forms typically send back to the

    • Email task creator when task is updated/marked complete

      I am looking for a way to notify the creator of a task in zoho todo when - Task is updated Task is closed Comments entered 1 and 2 are critical, and I cannot find a zoho flow to do this. There is no way that as a manager I will know when someone has completed

    • Email Recall Feature In Zoho Mail Which Should Also Work For Outside Organisation Members

      Add a feature to recall or undo sending an email within a configurable short time window (e.g., 30 seconds to 2 minutes) after hitting send, similar to Gmail’s undo send. Currently the sent email can not be recall If the recipient is not from within your

    • How to implement calculating average value of averaged values?

      Hi, I'm trying to implement a formula in my layout for a module that calculates the average of 2 averaged values, but I can't do so using the formula custom field. To calculate the 2 averaged values, I could use the formula custom field, but in the custom

    • Zoho Recruit update published job boards

      If we have a job thats already posted on several different job boards and we edit this job in zoho recruit (e.g. the description of the job), does this then automatically update this new information to all the published job boards?  If not, how does the

    • Narrative 14: The magic bazaar of Desk

      Behind the scenes of a successful ticketing system: BTS Series Narrative 14: The magic bazaar of Desk Marketplace is a centralized platform where users can discover Zoho and third-party applications that can be integrated with their Desk account to facilitate

    • Collections Management: #2 Late Payment Automation

      "Sir, I'll process the payment by evening, please don't apply any late payment charges", the customer said while arranging papers on his desk. Sanjay stood there with a tired smile. He had already visited twice that week. Payment collection was one thing.

    • Create a table in the layout section of modules

      Dear Sirs, I would like to know whether is possible to create a table under new fields in layouts section of modules. In fact in this section there are single line, multi line, pick list, multi-select, date, formula etc. but I am unable to add a table

    • Nimble enhancements to WhatsApp for Business integration in Zoho CRM: Enjoy context and clarity in business messaging

      Dear Customers, We hope you're well! WhatsApp for business is a renowned business messaging platform that takes your business closer to your customers; it gives your business the power of personalized outreach. Using the WhatsApp for Business integration

    • Power of Automation :: Automatic Task Status Handling for Users

      Hello Everyone, A custom function is a software code that can be used to automate a process and this allows you to automate a notification, call a webhook, or perform logic immediately after a workflow rule is triggered. This feature helps to automate

    • Question - why no way to input a 'tool description' and 'tree of 'tools'

      Every business is different, with different business processes. To be truly useful Zoho MCP needs to have user editable tool descriptions (or ruleset) and a 'tool tree' so that the LLM is context aware when being used. For example, the tool description

    • Develop Zoho Meeting as a Full Native Application (Not a Browser Wrapper)

      Hello Zoho Meeting Team, Hope you are doing well. We would like to suggest an important improvement regarding the Zoho Meeting desktop application. At the moment, the Zoho Meeting app feels more like a mini browser window or an iframe that loads the web

    • Can I create a custom function for chart of accounts?

      I'm trying to add a custom function that should run whenever a record in the Chart of Accounts module is edited, but on the form for creating a new function, the module dropdown does not include the chart of accounts as an option.

    • billing

      hi, I am being billed $12/year, and I can't remember why. My User ID is 691273115 Thanks for your help, --Kitty Pearl

    • Automatic Matching from Bank Statements / Feeds

      Is it possible to have transactions from a feed or bank statement automatically match when certain criteria are met? My use case, which is pretty broadly applicable, is e-commerce transactions for merchant services accounts (clearing accounts). In these

    • Next Page