Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!

Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!

 Hello everyone!
 
Let's start with a question - What do you think is the key to a thriving business?
 
Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achieving this requires a well-informed team? A team that's aligned with the bigger picture, aware of your business operation trends and overall performance?
And, that is exactly what the SalesIQ TV App brings to you. Keep your teams informed with real-time updates on overall business performance, visitor metrics, and other crucial KPIs on the big screen, with the all new SalesIQ TV App, now available for Apple and Android TVs!


What is the SalesIQ TV App?

The SalesIQ TV app offers a fresh, visual perspective of your business's relevant KPIs on the big screen with live visualizations that include maps, trend graphs, and charts. Gain helpful insights into your visitor traffic, explore operator activities with details on top performers, track conversation metrics, get department insights, and analyze feedback all in one place, from the comfort of your Apple TV or Android TV.

What do you get?

1. Map view for Real-Time Visitor Monitoring

The SalesIQ TV App offers a dynamic map view that lets you monitor real-time visitor activity across your website or mobile app.
  • The map view gives you knowledge of where your visitors are coming from, providing you insights on the locations where your business is thriving and also, other locations where you could concentrate on for expansion and development.
  • Watch as visitors’ geographical locations light up the map, with ripple effects highlighting regions with high visitor density.
  • Giving you the total count of all visitors along with an emphasis on the count of returning visitors, the map view gives you an instant overview of where your audience is coming from.

2. Comprehensive Dashboard of Key Business Metrics

The dashboard offers a holistic view of your organization’s performance, with options to view data by portal-wide or department-specific perspectives. By default, the dashboard displays data for all departments, giving you a comprehensive look at the overall operations.

Image
  • Know real-time chat stats: Get a clear picture of the count of total, open, and closed chats over the last 24 hours in your portal, letting you know the chat capacity of your portal in real-time.
  • Monitor team availability: A metric to tell you exactly what your operators are doing at any given time for elevated monitoring. Get to know the real-time status of your operators i.e how many operators in your portal are currently online, engaged, offline, busy and idle with data refreshes every 2 minutes. 
  • Keep an eye on missed chats: The top five departments with the highest missed chat counts from the last 24 hours are highlighted, helping you identify where attention is needed most.
  • Customer satisfaction highlights: Gauge recent customer satisfaction with average feedback rating from the last hour. Also, get details of the top 5 negative feedback ratings from the last hour, helping you quickly address customer concerns.
  • Top departments recognition: Highlight departments that are excelling in chat volume and response time over the last hour, showcasing departments where operators are both active and efficient.
Pro-tip: The dashboard also offers a comparison trend for some reports with the actual count of the difference of data from the last week at that particular time, allowing you to see whether your numbers are better (upwards arrow in green) or not (downwards arrow in red) as compared to last week. This is available for chat metrics (overall, open and closed chats), missed chats, average waiting time, and average response time.

3. Customizable Views

  • Tailor the dashboard to display data based on portals or departments, giving you a clear picture of performance metrics that you need. So if you wanted to display the data for a couple of departments alone, you can customize the dashboard view by choosing specific departments.

  • Enable trend graph on your map view to display a line graph depicting the trend of total visitors in relation to returning visitors in hourly intervals for the last 24 hours.

Why use the SalesIQ TV App?

  • Improved visibility and transparency: The TV app facilitates clear and straightforward reports, ensuring that all team members are aware of where the team stands, allowing transparent discussions and decision-making for continuous improvement.
  • Enhanced collaboration and team alignment: By offering a shared view of data, the TV App helps align everyone’s understanding of team functioning, progress, and challenges.
  • Customer-centric focus: With the teams able to view the negative feedback received from customers, this will enable everyone to tailor their approaches more effectively to meet individual customer needs and enhance overall customer satisfaction.

Get Started Now!

For Apple TV:

  • Open the App Store on your Apple TV and search for the Zoho SalesIQ app.
  • Install the app by selecting it and tapping “Get.”
  • To log in, enter the Activation Code shown on your Apple TV in the device login screen in your browser. 

For Android TV:

  • Visit the Google Play Store on your Android TV device and search for the Zoho SalesIQ app.
  • Download and install the app.
  • Follow the login instructions to start monitoring your data.
Points to remember:
  • SalesIQ TV app is available only for Professional and Enterprise plans.
  • Only operators with administrator privileges will be able to set up the TV app.
  • TV app offers multi-device login i.e. up to 5 devices can be logged in at the same time.
  • If you are using multiple SalesIQ portals, you can easily change/select the portal right from within the TV app by navigating to Settings > Portal.
With the SalesIQ TV App, you can keep a close eye on your visitor data and team performance, making it easier than ever to manage your business. Download the SalesIQ TV App today and take your monitoring capabilities to the next level!

For more information, check out our detailed help-guides here.

Warm regards,
Hameetha

    • Recent Topics

    • Deprecation of C4 endpoint URLs

      Note: This post is only for users who are still using the C4 endpoints. Hello everyone, At Zoho Creator, we're committed to continuously enhancing the security, performance, and capabilities of our platform. As part of this ongoing effort, we'll be deprecating

    • Introducing AWS authentication for connections in Deluge

      Hello everyone, We're incredibly excited to announce the all-new AWS authentication for connections in Deluge! This highly anticipated feature simplifies connecting to Amazon Web Services, opening up a world of possibilities and allowing you to seamlessly

    • Timeline Tracking Support for records updates via module import and bulk write api

      Note: This update is currently available in Early Access and will soon be rolled out across all data centers (DCs) and for all editions of Zoho CRM. The update will be available to all users within your organization, regardless of their profiles or roles.

    • Customize User Invites with Invitation Templates

      Invitation Templates help streamline the invitation process by allowing users to create customized email formats instead of sending a one-size-fits-all email. Different invitation templates can be created for portal users and client users to align with

    • ListObjects is recognized by VBA

      Sub addNewRow() Dim ws As Worksheet ' Set your worksheet name Set ws = ThisWorkbook.Sheets("Invoice") ' Set your table name (change "Table1" to your actual table name) ws.ListObjects("InvItems").ListRows.Add End Sub I am getting Unknown function: Li

    • KPI Widget dashboard select periods

      I have a problem with selecting periods as a user filter. In the beste scenario I would like to have to have a period filter like Google Analytics has of Datastudio (see attachment). In the KPI widget I "Group by "inquiry_date" on week&Year". It selects

    • Need a way to secure Prefill URLs in Zoho Forms (hide or encrypt prefilled values)

      Hi everyone, I often use Zoho Forms with prefilled URLs to simplify the user experience — for example: https://forms.zohopublic.com/.../form?Name=David&Amount=300 However, the problem is that all prefilled values are visible and editable in the link.

    • Can’t send emails from Zoho CRM after adding a new user — verification codes not received

      Hi everyone, We recently added a new user to our Zoho CRM account and purchased an additional license. Since then, we haven’t been able to send any emails from Zoho CRM. Our Zoho Mail accounts are working perfectly, we can send and receive emails directly

    • Can I add Conditional merge tags on my Templates?

      Hi I was wondering if I can use Conditional Mail Merge tags inside my Email templates/Quotes etc within the CRM? In spanish and in our business we use gender and academic degree salutations , ie: Dr., Dra., Sr., Srta., so the beginning of an email / letter

    • CRM for email in Outlook: how to ignore addresses?

      We’re using the "Zoho CRM for email" add-in for Outlook. When opening an email, the add-in displays all email addresses from the message and allows me to add them to the CRM or shows if they’re already contacts. However, sometimes people listed in To

    • Scheduling Calls in CommandCenter / Blueprints

      I would love it if you could add a function to schedule a call in the lead's record for a future date. I know you can add a Task by going to Instant Actions > Task and completing the form: These tasks go into the lead's record under Open Actions. But

    • Workflow Creation with Zia gets stuck

      It gets stuck here:

    • Quickly send emails and sync conversations with custom email addresses in CRM

      Editions: All editions DCs: All DCs Release plan: This enhancement has been released for customers in all DCs except IN and US. We will be enabling it for IN and US DC customers soon. [Update on 22 May 2024] This enhancement has been released for all

    • Zoho製品と生成AIツールの活用について

      いつもありがとうございます。 弊社では、Zoho Oneを契約し、CRMを軸として、見込み客の管理から商談、その後の受注や請求の管理、サポート業務（Desk）、業務データのレポーティング（Analytics）などを行っております。 Zohoサービス自体には、Ziaというツールが搭載されているかと存じますが、それ以外の外部の生成AIツールと連携した活用などもできるのでしょうか？具体的には、CopilotなどがZohoに登録されているデータや情報を見て、対話型で必要なデータを提示してくれたり、商談や蓄積されたメモなどを分析してユーザが知見を得られるような活用ができないか、と考えております。

    • Work with Contacts who use multiple Emails / Manage obsolete Email addresses without loosing Emails in Context

      Hello List Work with Contacts who use multiple Emails Only after 1 week in using Zoho CRM productively we have contacts which randomly use 2 different email addresses. From the concept I've understood that Zoho CRM offers two email fields which are recognized

    • New Field in CRM Product Module Not Visible in Zoho Creator for Mapping

      I created a new single-line field in the Products module in Zoho CRM. Zoho CRM and Zoho Creator are integrated, but the newly created field in CRM is not visible in Zoho Creator when I try to map fields.

    • Send WhatsApp voice messages from Bigin

      Greetings, I hope all of you are doing well. We're happy to announce this enhancement we've made to Bigin. Bigin's WhatsApp integration now supports audio messages, so you can record and send voice messages. This makes it easier to handle customer questions

    • Microsoft Teams now available as an online meeting provider

      Hello everyone, We're pleased to announce that Zoho CRM now supports Microsoft Teams as an online meeting provider—alongside the other providers already available. Admins can enable Microsoft Teams directly from the Preferences tab under the Meetings

    • I want to subscribe 1 professional user but the email only 250 per day?

      When I subscribe 1 professional user, I am only able to send 250 email per day? So less? Or is it typo, 2500 rather than 250? Any sale agent or friends can clear my doubt? Thank You

    • How to add a % Growth column for year-over-year comparison (2024 vs 2025)

      Hello, I am trying to build a monthly revenue comparison between 2024 and 2025 in Zoho CRM Analytics. My current setup is: Module: Deals (Affaires) Filter: Stage = Closed Won Date field: Closing Date Grouping: By Month Metrics: Sum of Amount for 2024,

    • How do you map a user picklist field to another user picklist field.

      In Zoho Projects, I'm trying to map a custom field (user picklist) in Task Details to a field (user picklist) in the Project Details. How do you get the two to map to each other? This is what I currently have that works for my other fields but doesn't

    • Explore Competitive 3D Scanner Prices at Protomont Technologies

      The genesis of Protomont Technologies emerged from the collaborative efforts of the founders in 2019, both the founders shoulder an enormous experience in the world of 3D Printing. Protomont Technology aims to craft your vision with creativity, empowering

    • New and improved API resources for Zoho Sign Developers

      Hello, Developers community! We know that for you, an API's real value depends on how quickly, easily, and reliably you can integrate the it with your application. That's why we're excited to talk about the recent improvements to our developer resources,

    • stock

      bom/bse : stock details or price =STOCK(C14;"price") not showing issue is #N/A! kindly resolve this problem

    • Project Approval Process Workflow

      Issue: When a new Project is created, there is lack of process/workflow that provides their manager a process to approve or review. Suggestion/Idea: Similar to “Workflow”, we need “Workflow” ability at Project level, where based on the criteria of the

    • Marketing Tip #5: Improve store speed with optimized images

      Slow-loading websites can turn visitors away. One of the biggest culprits? Large, uncompressed images. By optimizing your images, your store loads faster and creates a smoother shopping experience leading to higher sales. It also indirectly improves SEO.

    • Why can I not choose Unearned Revenue as an account on items?

      Hello, I do not understand why we don't have the ability to code an item to unearned revenue. It is not an uncommon situation to have in business. I understand that there is the Retainer invoice as an option, however that doesn't really work for us. Our

    • Form Submission Emails

      Is there a current delay with submission emails being sent? We've had 10-20 forms completed today but only a handful of emails.

    • Rules not working properly

      I created a rule to display certain fields on certain states. But it seems to be not working. It hides the fields even when I selected California, (which is a state that should show the fields when selected)

    • Notebook font size issue

      If I copy something from somewhere and paste it in my notebook, the font size becomes smaller.

    • Sign in process is beyond stupid. I'd rather plug my phone into USB and copy files than sign in to this POS.

      792 clicks and fields to fill in just to get into a 3rd rate app is too stupid for me.

    • Ampersand in URL parameter // EncodeURL does not work

      Hi Zoho, I have a url link with a parameter. The parameter is including ampersand in some cases (Can be "H&M" or "P&I") When trying to use %26 instead of "&"  (the result I get using EncodeURL()) I get H%26M instead of H&M in the parameter field. How can I solve this? Thanks! Ravid

    • how can we create in zoho crm a new contact when the looup does not find a similar existing one

      In forms/integrations/zoho crm / ne w record tab, contact name is to be mapped with my form contact name. When I go in biew edit/lookup configuration, I don t get the options (help dedicated page simply repeat the same info you get in the app) and does

    • Directory Websites

      Directories are a good website category to gain search engine traffic. Directories for a professional service category as an example can help their members in search results over their individual website. It would be nice to have a directory template

    • Manage Task on Mobile

      How do we manage our task on mobile devices? It seems that there should be a standalone mobile app to handle the new task features. The new features released in regards to Task management are great by the way! Now we need to bring that all together in

    • Set Default Payment Method & Default account

      Hi, I would like to know how to set the default payment method and default bank account when recording payments in zoho books. At present we have to change these fields everytime we record a payment, which leads to potential error and as we have a very

    • Customer Portal on Zoho Desk

      Hi, I'd like to know more about the items below I found when setting up the Customer Portal on Zoho Desk. Could someone help me explaining these in details? Especially the 2nd and 3rd point. Thanking you in advance! Permissions Customers can sign up for Customer Portal Customers can view tickets of their organization (contacts) Customers must register to access Customer Portal Display Community in Customer Self Service portal

    • Slow Performance on desk.zoho.com. 11/3/2025

      I’m not seeing any active service alerts for desk.zoho.com, but everyone on our account is currently experiencing very slow load times when opening or navigating tickets. We’ve already tried the standard troubleshooting steps — clearing cache and cookies,

    • Computer Showing Offline in Unattended Access

      I have a computer that was connected to the internet but showing offline in Assist. I tried uninstalling the program and deleting it from Zoho Assist the reinstalling and it still does not show up. I have been a user for several months and am not pleased with the lack of connectivity with Assist. If this continues I will have to find another product. The computer I reinstalled it on is not even showing up in Assist now. The name is NYRVLI-PC. Thanks

    • Closing Accounting Periods - Invoice/Posting dates

      Hi, I have seen in another thread but I'm unsure on how the 'transaction locking' works with regards to new and old transactions. When producing monthly accounts if I close December 24 accounts on 8th Jan 25 will transaction locking prevent me from posting

    • Next Page