Use action responses across your kiosks with sequential actions

Use action responses across your kiosks with sequential actions

Hello Everyone,

Imagine building a kiosk that gives you full control over how actions are executed in later screens in that same kiosk. What if you could use data from a previous action later in that kiosk—with no interruptions or data gaps? This is exactly what sequential actions bring to Kiosk Studio in Zoho CRM.

Sequential actions enable you to use action responses in subsequent screens or components in your kiosk. With this enhancement, kiosks can now wait for one action to complete before moving to the next step, enabling you to use the response of that action in later screens or components.

Here's a quick example:

Let's say your first step in the kiosk creates new records. With sequential actions enabled, your kiosk waits for those records to be created and then makes them available in the next step. For example, once a new lead is created, you can immediately schedule a meeting for that lead or create a task for that record owner in subsequent screens. You can also use these new records in decision components, pass them on to another action, or trigger follow-ups without any manual setup. 

What's new? 

  1. Wait for completion: This option tells your kiosk to wait until an action is completed to ensure its response can be used in the next screen.
  2. KioskRecords: This combines GetRecords, CurrentRecords, and CreatedRecords into a single grouped view for easier access. 
  3. CreatedRecords: This option displays the list of new records created through Kiosk actions. 
  4. Kiosk Fields: This merges screen fields and action fields under one unified section for simpler configuration. 

How sequential actions can improve your kiosks

Wait for completion

To enable sequential actions for your kiosks, you must switch on the "Wait for completion" toggle. Once enabled, the kiosk will wait until the action is completed before showing users the next screen, where they can use the appropriate action responses.


By default, most actions will have this option automatically enabled. The actions for which this option needs to be manually enabled are as follows:
  1. Activities (tasks, calls, and meetings)
  2. Create record
  3. Webhooks
  4. Functions
If this option is not enabled, kiosks will be executed in parallel, without waiting for actions to be completed. Those action responses cannot be used in subsequent screens. 

Add failure path (optional) 

Enabling sequential actions for kiosks will give users the choice to add a failure path if needed. This is optional and visually different from the success path, as shown in the screenshot below.

When we enable the "Wait for completion" action, users can enable a failure path in case the action fails during execution. When enabled, the kiosk will display two paths: a success path and a failure path. You can then define the next steps in each case.

Message on load 

While actions like webhooks and functions are being executed, you can display customized messages to users.

Let's go through the use case below to see how sequential actions work in kiosks. 

Use case: Pass function outputs in subsequent screens                                                                                                                            

Let's say you want to add new leads through functions to your Zoho CRM account. Create the function to capture new lead records and save it. The output of this function will be the record IDs of newly created leads.

With sequential actions enabled, the kiosk will wait for the function to finish and produce its output (i.e., the new record IDs will be available in the next screen). The returned outputs (record IDs)become action fields in your kiosk. In this use case, we'll schedule a demo for newly created records in the subsequent screen. We'll first use the GetRecords component to get the record IDs from the function. Then we'll configure the Create Record action with GetRecords as a lookup. Finally, we'll set up the Activities action to schedule a meeting for the new record IDs.

This makes it easier to build dynamic flows that depend on real-time outputs from functions or external APIs.

Check out the video below to learn how you can use custom function outputs in a GetRecords component to fetch and display new records (via functions), and how you can schedule a demo for those records.



Now that you understand how sequential actions work in kiosks, it's time to learn about the new components and fields we've added to kiosks as a result of this new feature. 

New components in Kiosk Studio

→ KioskRecords and CreatedRecords 

With sequential actions, newly created records from the Create Record action can be displayed through CreatedRecords. To simplify your setup, GetRecords, CurrentRecords, and CreatedRecords are now grouped under a single category: KioskRecords. This gives you a unified view of all record-related options in one place.

CreatedRecords in decision components 

Currently, while configuring a decision component, you can only add conditions based on GetRecords and CurrentRecords.

With sequential actions, you can now configure a decision component by adding conditions based on CreatedRecords as well. Click KioskRecords and choose CreatedRecords to add your conditions.

CreatedRecords in action components 

You can now configure actions based on CreatedRecords in Kiosk Studio. Simply select the action you want to configure, select the record type as CreatedRecords, and complete the configuration.

Let's say you want to update a field in a created record. You can configure the Update Field action, select CreatedRecord as the record type, and configure which field needs to be updated.

Similarly, you can use CreatedRecords in various action components in kiosks. 

→ Kiosk Fields 

Previously, you could only use screen fields in your actions or create different paths in decision components.

Now you can use both screen fields and action fields under one section called Kiosk Fields, making it easier to manage all available inputs in your Kiosk setup.

Sequential action specifications

Here are some additional details related to configuring sequential actions in Kiosk Studio:
  1. You can add up to three sequential actions from webhooks and functions between the two screens in a kiosk or between the start and end state of a kiosk.
  2. The execution wait time for webhooks and Deluge functions is 10 seconds. If the action takes longer, it will be considered as having failed and will be moved to the failure path (if configured). The action will still be executed, but its response will not be available in later screens.
  3. The maximum number of fields that can be created for webhooks and Deluge functions is 25.
  4. If errors like sockettimeout, threadtimeout, or connecttimeout occur while webhook or Deluge functions are being executed, the action will be considered as having failed and will be move to failure path (if configured).
  5. Only JSONObject responses from webhooks and functions are supported.
  6. JSONArray is not supported for sequential actions.
  7. The string returnType is only supported in functions. Thus, the JSONObject response has to be parsed and sent as a string from the action.
Sequential actions are designed to make kiosks smarter, faster, and more connected, and to help you create dynamic, data-aware experiences that respond in real time.

We're sure this valuable addition to Kiosk Studio will provide users with greater control to create smoother flows. If you have any questions regarding this enhancement, please comment below and we'll get back to you at the earliest.

Thanks & Regards,
Serena Woolridge


    Nederlandse Hulpbronnen


      • Recent Topics

      • Report showing Bill Details with Project and Sales Invoice Number

        Hi There, I am hoping that someone can help, I am looking for report that can show the bill and expense details along with project its as assigned to and the invoice number that the sales has been raised in. The goal is I can filter a customer/project

      • Advanced Payment for Inventory Items with serial numbers

        Hello, We sell equipment that we track the unique serial numbers on using Sales Orders. We can charge the customers an advanced payment, then the balance on delivery. We cannot figure out a way to do this in Books/Inventory: - Cannot part invoice a SO

      • Is it possible to restrict ZCRM user to see only custom views created by administrator

        I have segmented data in my CRM and I want to allow different users to be able to see only parts of it based on some criteria. I've tried to create and share a custom view, but then there is always an option for user to see all open lead for example.

      • Issues Logging into ZOHO

        Hello, one of my coworkers is having issues logging into ZOHO, she has requested a code when entering and the email is correct but she has not received the code. can you help us with this?

      • Google Fonts Integration in Pagesense Popup Editor

        Hello Zoho Pagesense Team, We hope you're doing well. We’d like to submit a feature request to enhance Zoho Pagesense’s popup editor with Google Fonts support. Current Limitation: Currently, Pagesense offers a limited set of default fonts. Google Fonts

      • Add Popup Rejection Metrics to Reports

        Hello Zoho PageSense Team, We would like to request improved reporting for popup interactions. Current Limitation: PageSense currently provides conversion data, but there is no clear visibility into: Popup rejections Popup closes (✕ button clicks) Dismissals

      • Ability to Reset / Reinitialize Popup Cookies

        Hello Zoho PageSense Team, We would like to request the ability to manually reset popup cookies. Current Limitation: At the moment, it is not possible to initiate a new popup cookie from the our side. Visitors who rejected or closed a popup will not see

      • Control Popup Cookie Expiration Duration

        Hello Zoho PageSense Team, We would like to request an enhancement related to popup cookie management. Current Limitation: Currently, PageSense popup cookies remain active for 365 days, and this duration cannot be modified by us. If a visitor closes or

      • Clone / Export Popup Design Across PageSense Projects

        Hello Zoho PageSense Team, We hope you’re doing well. We would like to request an enhancement that allows popup designs to be reused across different PageSense projects. Problem Statement: Currently, Zoho PageSense allows popups to be duplicated only

      • Are there settings for hyperlinks?

        Clicking a hyperlinked cell in Sheet creates this little pop-up with the actual hyperlink inside. Is it possible to have a 1-click link where if you click the cell it opens the link directly with no pop-up?

      • Automatically include all ticket attachments in the ticket resolution email

        Hello Zoho Community, We are implementing Zoho Desk in a real customer-facing production environment and have run into a limitation that is becoming a blocking requirement for our clients. The problem When a ticket is closed or resolved, Zoho Desk sends

      • Keep Zoho People Feature Requests in the Zoho People Forum

        Hello Zoho People Product Team, Greetings. We would like to submit a feature request regarding the handling of feature requests themselves, specifically for Zoho People. Issue: Feature Requests Being Moved to Zoho One Zoho People feature requests are

      • Can I write a check in Zoho Books with no associated bill?

        This currently does not seem possible, and I have a client that desperately needs this function if I am able to convert them with Quickbooks. Thank you in advance for your reply. 

      • Finding text within a ticket: Expand All or Search this Ticket

        The auto-collapse feature within a ticket is nice for screen scrolling, however it makes it difficult to find text within the ticket if the email is collapsed. In fact you cannot find text if it is collapsed. I would like to propose a feature that allows

      • Books & Desk. Client mapping

        Hi, I’ve been using Zoho Books for several years and am now looking to improve my customer service. I'm experimenting with Zoho Desk and want to sync and map my client data from Zoho Books. However, it seems that mapping requires both contacts to have

      • String handling

        If I cut a currency string from a quote and try and paste it into the Deal "Amount", it will fail unless I manually delete any commas. Dollar signs are no problem, but comma's seem to fail. Please correct this Input Validation error.

      • Allow Stripe Credit Card and Stripe ACH payment methods to be enabled separately on an invoice.

        I need to be able to pick at the invoice level whether Stripe Credit Card and/or Stripe ACH payment methods are available. Currently, I'm not able to select from the two Stripe payment methods individually on an invoice. However, there are some larger

      • Looking For Recruit Developer

        Hi everyone, I am looking for a Zoho Certified Developer to assist with a development project for MetalXpert. We are building a software system designed to bridge the gap between a candidate mobile app and an employer web portal using Zoho Recruit as

      • SKUs for Invoices, POs, etc.

        It doesn't appear that one can enable SKU display on invoices, POs, etc. This is problematic, and I don't see a good reason why this shouldn't be an option. Some of our vendors and customers use this in their system. Every other identifier code is available

      • Feature Request - Allow Customers To Pick Meeting Duration

        Hi Bookings Team, It would be great if there was an option to allow customers to pick a duration based on a max and minimum amount of time defined by me and in increments defined by me. For example, I have some slots which are available for customers

      • YouTube Live streaming? how to? Zoom has this feature, built-in. Can't find it on zoho meetings.

        YouTube Live streaming? how to? Zoom has this feature, built-in. Can't find it on zoho meetings.

      • Feature Request - A Way To Search Item Groups

        Hi Inventory Team, I can't find any way to filter or search by fields of Item Groups. It would be great to see that functionality added. I have a use case where a single product might come from 5 or more suppliers and each supplier's item is an Item in

      • Feature Reqeust - Include MPN In Selectable FIelds

        I have noticed that the MPN is not available to show in the list view of Items. Please consider adding it as EAN, UPC and ISBN are all available, so it doesn't make much sense to exclude this similar option. Thanks for considering my feedback.

      • Feature Request - Option To Hide Default System Fields on Items

        Hi Zoho Inventory Team, As far as I know it is not possible to hid some of the defult system fields on Items, such as UPC, MPN, EAN, ISBN. A good use case is that in many cases ISBN is not relevant and it would be an improved user experience if we could

      • Campaigns does not work!

        I am running into so many problems trying to use Zoho Campaigns, that I am seriously considering dropping the app from my (shrinking) list of Zoho applications I actually use. Apart from having to fight the software trying to create a design and email,

      • Feature Request - Make Available "Alias Name" Field In Item List View

        Hi Zoho Inventory Team, I have noticed that the "Alias Name" field does not appear on the list of selectable columns in the Customise Columns feature in the Items module. This would be very useful to see for businesses who are using the Alias Name field

      • product name field issue-n8n

        Hey guys, I have a question. I want to create a new product using the workflow. The problem is with the product name field; I don't know how to fill it in. The workflow starts with retrieving information from the leads table, retrieving links to scrape

      • How to filter Packages in zoho inventory api

        Hi Team, I want to perform some tasks in a schedular on the packages which are in "Shipped" state. I tried to use filter_by in my api call but in return I get response as {"code":-1,"message":"Given filter is not configured"} My Api request is as follows

      • CRM

        Is anyone else experiencing this issue? Our company is not moving out of using Gmail's web app. It just has more features and is a better email program than Zoho Mail. Gmail has an extension (Zoho CRM for Gmail) that we're using but we've found some serious

      • Syncing with Google calendar, Tasks and Events

        Is it possible to sync Zoho CRM calendar, task and events with Google Calendar's tasks and events. With the increasing adoption by many major tool suppliers to sync seamlessly with Google's offerings (for instance I use the excellent Any.do task planning

      • How can i view "Child" Accounts?

        It can be very useful in our field of business to know the parent-child account relationship. However, there seems to be a shortcoming in the parent account view: no child account list. How can we view the child accounts per each account?

      • Ability to assign Invoice Ownership through Deluge in FSM

        Hi, As part of our process, when a service appointment is completed, we automated the creation of the invoice based on a specific business logic using Deluge. When we do that, the "Owner" of the invoice in Zoho FSM is defaulted to the SuperAdmin. This

      • Easily perform calculations using dates with the new DATEDIF function

        Hey Zoho Writer users! We've enhanced Zoho Writer's formula capabilities with the new DATEDIF function. This allows you to calculate the difference between dates in days, months, and years. Function syntax: =DATEDIF(start_date, end_date, unit) Inputs:

      • Adding Comments Using Workflows - How to Change User Attributed

        We have worklflows in Desk where a comment is added to a ticket based on certain criteria. It seems that the comment added is always attributed to the user who last edited the workflow. This does not make sense for us because: - It's misleading to other

      • Add Attachment Support to Zoho Flow Mailhook / Email Trigger Module

        Dear Zoho Support Team, We hope you are well. We would like to kindly request a feature enhancement for the Mailhook module in Zoho Flow. Currently, the email trigger in Zoho Flow provides access to the message body, subject, from address, and to address,

      • Conect chat of salesiq with zoho cliq

        Is there any way to answer from zoho cliq the chat of salesiq initiated by customers?

      • Les dernières avancées en saisie de données et collaboration

        Après une année dédiée à la recherche et au développement, notre équipe est prête à dévoiler des améliorations majeures pour Zoho Sheet. Ces nouveautés seront lancées par étapes afin d’en assurer une prise en main optimale. Nous commençons avec des fonctionnalités

      • Rich Text For Notes in Zoho CRM

        Hello everyone, As you know, notes are essential for recording information and ensuring smooth communication across your records. With our latest update, you can now use Rich Text formatting to organize and structure your notes more efficiently. By using

      • Implement Meeting Polls in Zoho Bookings

        Dear Zoho Bookings Support Team, We'd like to propose a feature enhancement related to appointment scheduling within Zoho Bookings. Current Functionality: Zoho Bookings excels at streamlining individual appointment scheduling. Users can set availability

      • Service Account Admin for API Calls and System Actions

        Hello, I would like to request the addition of a Service Account Admin option in Zoho product. This feature would allow API calls and system actions to be performed on behalf of the system, rather than an active user. Current Issue: At present, API calls

      • Next Page