Looking back at Zoho Social's 2024: Highlights and memories

Hey everyone,

We hope you had a relaxing and joyous holiday season. Whether you're planning for the new year or still soaking in the magic of the season, we're here to share some exciting highlights from 2024 – a year that was fully packed with updates and new features, for both you and us at Zoho Social! Let's look at the things you can now do thanks to our 2024 improvements.

Expand your brand's reach via social networks 

2024 saw the addition of four new social networks to Social: Threads, WhatsApp, Telegram, and Bluesky. With these additions, you can seamlessly plan, publish, and schedule your content across a broader network, saving time and effort while maximizing your reach. Whether you're engaging with new audiences or streamlining operations, this opens up new opportunities for your business to grow. You can also analyze how your posts are performing through individual post statistics and detailed reports and modify your social media strategy accordingly. Manage up to 14 social media networks from one place, and make your social media management more versatile than ever!

Optimize your videos   

With Social's video optimization features, uploading and publishing videos can be done in a breeze! You don't have to worry anymore about your video being able to match all network requirements because now Zoho Social takes care of it for you. The video optimizer adjusts your video while ensuring that it doesn't significantly affect the quality, and it enables you to post to multiple social networks at the same time. Your optimized video can now reach the right audience and perform well across platforms while minimizing your time and efforts!

Do more with Inbox integrations 

Monitor and respond to your WhatsApp and Telegram business account messages right from Inbox. Use automated messaging templates to make your job easier and also set a professional tone for your brand's messaging. Perform more actions to organize your Inbox interactions and save time by grouping them in bulk, and saving frequently used responses. Balance the load amongst your team by assigning interactions to every member in a systematic manner. Streamline your Social Inbox into a holistic dashboard for interactions management.

Simplify scheduling with Bulk Schedule's new look 

Your bulk scheduler just got a whole lot better with our improved UI. Now you can schedule your content in bulk in just three easy steps: upload, review, and schedule! You just have to add all the details of your post in a file and upload it in the bulk scheduler window. Once the content is reviewed for errors, you can rectify them instantly and schedule them in one go!

Plan content better via Social's comprehensive Publishing Calendar 

Social's Publishing Calendar now gives you a complete overview of all your scheduled, unpublished, and published posts and drafts for the entire week or month, depending on your calendar view. Schedule a post or story directly by clicking on the desired date; add a note to remember important details on a specific date; and add an event to keep track of important meetings, events, or holidays. With everything easily accessible and organized, your productivity can hit the roof!

Personalize your shortened URLs using a custom domain  

You can now make your shortened URLs look specific and personalized for your brand by adding a custom domain in addition to the existing shorteners, Zurl and bit.ly. With this, your links will look more recognizable and can easily be retained in your customers' memories. Add your custom domain now and start getting more clicks for your links.

In addition to these updates, content publishing from Social also got much better. You can now publish Stories to Facebook, documents to LinkedIn page, and polls to your X and LinkedIn pages.

We've also been rolling out updates to make the Zoho Social mobile application more comprehensive.

We hope you enjoyed exploring these updates as much as we enjoyed bringing them to you. Our journey of continuous improvement is driven by our commitment to making this product more user-centric and adaptable to your needs.

The Zoho Social community and learning space was buzzing more than ever this year, with social learning and updates series titled The Social Wall which is a monthly round-up of product updates, as well as Social Media Simplified with Zoho Social through which we tried to address some product how-tos and use cases to optimize a feature better. We also came up with Navigating Zoho Social, an onboarding guide that will help you and your team get started with using Zoho Social to grow your brand's digital presence. We hope to keep the space more interactive by addressing your queries and giving you a detailed idea of how the product is improving by the day.

Having wrapped up 2024, we look forward to an even more exciting and innovative 2025 with a totally revamped layout and new features like hashtag analysis, social campaigns, and more to serve you better.

Thank you for being a part of this journey!

Regards,

The Zoho Social team

• Topic Participants

• Aswini R

  

• Sticky Posts

• The Social Wall: April 2025

  Hey everyone, Welcome to the April edition of the Social Wall, where we keep you in loop about the latest feature updates, changes, and more. Let's see how April went by: Manage and respond to comments on your Threads posts from Inbox With the latest

• The Social Wall: March 2025

  Hey everyone, From threaded posts to new channel integrations on the mobile application, March saw some big updates. Let's take a look at everything that went live: Onboard your Instagram account directly via Instagram login credentials You can now add

• The Social Wall: February 2025

  It felt like February flew past us so quickly, but not without some highlights worth sharing! Let's take a look at what was happening in Social the past month. Create and organize publishing groups If you’re a business or agency managing multiple brands,

• Looking back at Zoho Social's 2024: Highlights and memories

  Hey everyone, We hope you had a relaxing and joyous holiday season. Whether you're planning for the new year or still soaking in the magic of the season, we're here to share some exciting highlights from 2024 – a year that was fully packed with updates

• The Social Wall: August 2024

  Hi everyone, We're thrilled to bring you the latest updates, features, and improvements to help you get the most out of Zoho Social. Let's see what was new for us at Social in August. Post documents on LinkedIn You can now reach a lot more people and

• Recent Topics

• Zoho people generatimg pdf

  Hello , now i want to make a customm button in zoho people that is inside a deduction module , that fetches all the records and generate a pdf with a template that i have done in the mail merges template , i was told that i have to upload template on

• Ability to Filter Alias Mailboxes in Zoho Recruit

  Dear Zoho Recruit Team, I hope you are doing well. We would like to request a feature enhancement regarding the handling of alias mailboxes in Zoho Recruit. Currently, when we connect an alias mailbox (e.g., jobs@domain.com) from our Zoho One account

• zohorecruit.com career form postcode bug

  Dear, When I select a postcode from the drop down on a zohorecruit.com career form, the street text field is automatically filled with the name of the city, which should not happen. Any idea how I can fix this? Thanks, Bart

• Office-365-agenda and Microsoft Teams Integration

  Dear, I have a trial version of Zoho Recruit and trying to evaluate the Microsoft Teams Integration in Zoho Recruit. After registering with my Office 365 account and checking the result of the registration/sign-in at https://mysignins.microsoft.com/ (which

• Delegate Access - Mobile iOS/iPad

  We’re over the moon that delegate access is now available in Zoho Mail as we were nearly ready to switch platforms because of it! Is there a timeline on when delegate mailboxes will be accessible from the iOS and iPad OS applications? Thanks, Jake

• How to add Connector in developer platform zoho?

  Hi, I am working on creating an Extension, and part of the development is to retrieve Email templates. In my CRM instance I can invokeURL by creating Zoho OAuth connection and get the template. But developer platform does not provide Zoho OAuth or any

• How to archive Lost/Junk Leads so sales reps don’t see them, but keep them for reporting?

  Hi everyone, In our Zoho CRM we have two Lead Status values: Lost Lead and Junk Lead. What I want to achieve is: When a lead is marked as Lost or Junk, it should disappear from my sales reps’ Lead views (so they only see active leads). At the same time,

• Zoho CRM Canvas Copy Original Layout

  Hello all, I want to use Canvas to make small changes to certain views, not to make huge changes. Is it possible to copy the original Zoho layout and set-up and start from there? I checked and all I can find are some templates which are far from the original

• Revenue Management: #5 Revenue Recognition in SaaS

  If you're building or running a SaaS business, you've probably encountered this. You get paid upfront for a subscription and a one-time onboarding fee, but you end up with confusion about when to consider it revenue. Can I book all of it now? Should I

• MS Teams for daily call operations

  Hello all, Our most anticipated and crucial update is finally here! Organizations using Microsoft Teams phone system can now integrate it effectively with Zoho CRM for tasks like dialling numbers and logging calls. We are enhancing our MS Teams functionality

• Zoho Learn Course Access Issue

  One of the learners in a specific course can't see any lessons. They are registered as both a user and learner for this course in Zoo Learn. What could be the reason?

• ZOHOLICS Japan 2025 開催のお知らせ（再投稿）

  【コミュニティユーザーの皆さまへお知らせ】 Zoho 最大のユーザーイベント「ZOHOLICS Japan 2025」を9月19日（金）に開催します。 AI活用に関する特別講演、ユーザー事例、Zoho 製品の活用例のご紹介など、Zoholicsならではのセッションをご用意しています。 Zoho コミュニティ開催のMeetupとはまた違った雰囲気のイベントです。 ご都合のつく方はお気軽にご参加ください✨ 詳細はこちら https://events.zoho.jp/zoholics2025#/?affl=forumpost2

• Phone Number format for Bulk Upload via csv for Zoho Sign

  What is the phone number format that we need to use for a bulk recipient upload via csv in zoho sign, should the country code be included for ex if its US should it be +18889007865 ior 18889007865 or without country code 8889007865? the sample csv provided

• Filter Page Elements By Selectable Date Range

  I have created a basic Page that will serve as a client dashboard with elements that will provide simple counts & sums of data in reports. There are no reports or forms added to the page, just elements. It currently functions as needed, but shows the

• Can’t Enter my Notebook is Locked

  I’ve been using Notebook for taking notes at my college for a month and I never signed in and I never established a password. Today I tried to enter the app after the update and it asked me for a password. I need to access to my notes urgently and I can’t

• Send Email Directly to Channel

  Hi, We are coming from Slack. In Slack each channel has a unique Email address that you can send emails too. I currently forward a specific type of email from my Gmail InBox directly do this channel for Verification Codes so my team doesn't have to ask

• Secure your external sharing process with OTP Authentication

  For any business, it's crucial to share files externally in a way that is both secure and controlled. Let's say you want to share confidential data with your partners and vendors. You must ensure that only your intended recipients can access the shared

• Items attribute questions

  Many of my items have attributes, such as size and color. How can I add new fields to the "New Items" screen to capture that in my Purchase Orders, Items, and Sales Order pages? I only see these attribute fields when adding an Item Group. Also, on the

• Is there a way to search mail for items you haven't yet responded to?

  I'm trying to create a search to show emails that haven't been responded to and that have also been assigned a tag or label. Is there a way to search for the inverse of replied?

• Zobot and Sales IQ

  What will happen to the Zoho Sales IQ being integrated to the website after creating the Zobot on the website too

• Subtotals per Header

  Hey, we would like to display subtotals per header in our invoices:

• upgrade storage

  how to upgrade my storage

• Linking items from books and subscription

  Linking books and subscription It is a pity that it is not possible to associate with a product an article present in ZohoBooks This would make it possible to manage products composed of a nomenclature of articles of books

• Add the ability to view number of hours planned for a workorder while in the Dispatch Console

  Hi Zoho, When dispatching a work order through the Dispatch Console, there's currently no way to view the number of planned hours for the service tasks associated with that specific work order. Having to click into the details each time to check planned

• Uploading Files from uploads api

  I tried uploading the image from the API call but its giving me unauthorized error even i have given valid token in header. After uploading i need that id to pass in create ticket api uploads but its not uploading that file. Please help me out in th

• Categorize Items with Item Headers

  Hello customers, Did you ever want to classify items based on specific categories to help your customers understand your invoice better? With the new Item Header feature, you can easily categorize items in your invoices and estimates and give them a common title.  Item Headers are available in the Invoices, the Recurring Invoices and the Estimates module. It can be carried forward from estimates to invoices at the time of converting the estimates.  To add an item header: Go to the Estimates, Invoices

• URLs being masked despite disabling tracking

  Hey, We had disabled click tracking from an email update we are sharing with our users. Despite this, the URL the end user is receiving is masked, and looks like "https://qksyl-cmpzourl.maillist-manage.net/click/1d8e72714515cda6/1d8e72714515ca70" instead

• Change format of quantity format

  Hi,  I would like to change the qunatity format from 1,00 to 1.  Is this possible?   thanks!

• square up and Zoho books

  Since we set up the app connection between square up and Zoho books we have realised that when the amounts are getting transferred Zoho is adding VAT again making the numbers 20% more than they should be. We have checked our settings and they VAT/ Tax

• How to provide Access rights to specific Bank accounts

  We have several bank accounts. I want to provide certain members access to only 2-3 accounts. It appears that when I give permissions, they are for ALL bank accounts. How do I do that?

• Errors Getting a Bank Transaction

  Using Postman(for testing), I am receiving errors when attempting to get a single bank transaction. I am able to receive the list of bank transactions with https://www.zohoapis.com/books/v3/banktransactions/?organization_id={org_id} but when I try to

• Subscriptions Plans and CRM Products Integration?

  Is there any way to set up plans and pricing in Zoho Subscriptions and have those available as Products in the CRM? We are trying to set up the CRM and the Products seem to be more geared toward selling products that are not subscription based.  So if we sell annual or monthly contracts which are $10/seat/month, I can set this up as a plan in Subscriptions, but how can I set the same thing up in the CRM for the salespeople to sell/quote? What is the best practice for setting up the CRM Products to

• Mapping Zoho Subscription Plans and Products to CRM and Books

  We have products that are one time products and subscription products.   1) We would like to have the ability to create an opportunity in CRM that includes both one-time charge products and subscription products.  Currently the only way of creating a subscription product is by defining a "Product->Plan" hierarchy in Zoho Subscription.  It appears that the only SYNC between Subscription and CRM is around contacts and the Product->Plan hierarchy doesn't sync to CRM, thus, you would need a duplicate

• Zoho People Attendance Module - Split Shifts

  Hello, Our business employs a number of college students who often split their workdays between work hours and class schedules, resulting in split shifts. For example: Employee 1 works 9am to 11:30am and then leaves for class, returning to work at 3pm

• Bulk update fields based on date

  Hi! I need all the quotes with "Quote Stage" set to "Next Year" to update to "Draft" every January 8 (every year). Can you help?

• Target for a campaign

  Hi, Hope you can help me. I need to create a report (for a marketing campaign) that combines Deals and Contacts to export all the contacts with closed deals. I can easily do that, what I cannot do is to remove from the target the contacts that have more

• Zoho Desk + Jira integration - Email notifications and comments posted by administrator instead of real user

  Dear All, I set up the integration under my admin account, and now when users leave comments in Jira (to created tickets in Zoho Desk), the email notifications show that the ‘Administrator’ left a comment, not a real user. The same happens in the ticket

• Celebrating the power of visuals

  On World Photography Day, we would like to highlight the power of visuals in customer service. Visuals promote learning and understanding in less time. A photograph can rekindle a memory, convey more than words, and give a fresh perspective. How does

• Customer address in Zoho Bookings

  Hello,  Is it possible to add customer address information to the Zoho bookings appointment screen? Or have it pull that information automatically from the CRM? We are wanting to use this as a field management software but it is difficult to pull the address from multiple sources when it would be ideal to have a clickable address on the appointment screen that opens up the user's maps.  It would also be advantageous for the "list view" to show appointment times instead of just duration and booking

• Blocking / black listing customers

  Hi, We have a situation, we observed that certain customers are blocking multiple appointments with our advsiors but not showing up. Some of these are repeat offenders. This leads to those service hours getting blocked and not available for genuine customers.

• Next Page