Como configurar um plug-in no Zoho SalesIQ para transferir automaticamente um chat ao detectar uma mensagem específica?
Estou tentando criar um plug-in no Zoho SalesIQ que transfira automaticamente um chat para um departamento específico ao detectar uma mensagem com o texto "Um vendedor da Macal Madeiras entrará em contato". Configurei um parâmetro de entrada chatid, mas
How to configure a Zoho SalesIQ plug-in to automatically transfer a chat when a specific message is detected?
I'm trying to create a plug-in in Zoho SalesIQ that automatically transfers a chat to a specific department when it detects a message with the text "A Macal Madeiras salesperson will contact you." I've set up an input parameter chatid, but I keep getting
Can Answer Bot read private articles if I have ChatGPT activated?
I've uploaded an article that is basically a data dump of our website. I want Answer Bot to be able to look through that article and find answers via OpenAI. I've connected with OpenAI API and all seems well, however it doesn't seem to find anything.
Quick way to add a field in Chat Window
I want to add Company Field in chat window to lessen the irrelevant users in sending chat and set them in mind that we are dealing with companies. I request that it will be as easy as possible like just ticking it then typing the label then connecting
The app crashes when i start sending message to zoho.
the error comes from salesIq_mobilisten_sdk E E/AndroidRuntime( 7322): java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String com.zoho.livechat.android.models.SalesIQChat.getVisitid()' on a null object reference E/AndroidRuntime(
Zobot - schedule a meeting in Google Calendar
Hi, I'm trying to configure zobot to setup a meeting feature for salesIQ. So far, I manage to setup the flow and now wanted to build a plug with script to collect Name, email ID, phone no., and date and time for scheduling an event in Google Calendar.
When does Whatsapp template will be enable?
It's very needed to be able to re open conversations after 24 hrs using whatsapp templates. Do you have a date to launch this feature?
Reporting Abuse on Zoho
I've received a potentially unsolicited email but replied as there was some genuine information in the email but only really replied with a follow up questions regarding the nature of the email. I've since received another email about filing in forms
zobot bot not showing on facebook messenger
Hi i have linked facebook with my salesiq the bot not taken appeared on messenger
Connect your instant chat messengers and assist users from SalesIQ
Instant messaging platforms are one of the best and simple ways to connect and engage with your leads and customers in modern times. Businesses are investing heavily in growing their brand's image in social media. Due to this extended reach, lots of new
How to pass visitor specific details and access them inside plugs while creating Bot using Bot builder?
Hi, We are trying to build a bot using Codeless Bot builder and pass visitor specific information to the bot using `visitor.info({...})` from the page where this code is initialised. however these values are not accessible when we try to access them inside
Automated Comment Responses in Zoho SalesIQ Facebook Integration
Dear Zoho SalesIQ Support Team, I'm writing to propose a new feature for the Zoho SalesIQ: Automated Comment Responses in Zoho SalesIQ Facebook Integration Building on the success of Zobot for IM Channels, we propose the implementation of automated comment
Get SalesIQ visitor details
I can explicitly set email address (and other visitor details such as name etc.) in SalesIQ JavaScript SDK: window.$zoho.salesiq.visitor.email(); Is there a way to get such fields as well? I am after writing a simple logic, "if email is undefined, do
How to add a custom visitor variable?
We are trying to deploy salesiq codeless bot builder on our web app. Users will have to login to access the chatbot. When the access the chatbot, since we have already authenticated the user, we want to pass some information like authToken, customerId,
ChatGPT action card VERSUS new ChatGTP plug integration
After some tests, my understanding is that (please correct me if I'm wrong): ChatGTP Action Card: Will be able to natively find your resources from SalesIQ's Articles, FAQ, and Zoho Desk. Will use GPT-4 (4o?) only to summarize the answers it can find
WhatsApp Business as one more channel to interact with customers and create sales
Hello! Is there a plan to create the integration between SalesIQ + WhatsApp Business? This is because we see SalesIQ as and an alternative of "virtual / artificial assistant" like the "Zobot" technology, but we want to take advantage of the fact that
Facebook Messenger + SalesIq
Any plan to integrate Facebook Messenger with SalesIq? It would be great agents could be able to respond FB’s chat from SalesIQ.
Integrate Zoho SalesIQ JS APIs into SalesIQ WordPress Plugin
Dear Zoho SalesIQ Team, I'm writing to propose a new feature for the Zoho SalesIQ WordPress plugin that would significantly enhance its functionality. Current Challenge: The current WordPress plugin for Zoho SalesIQ does not support the SalesIQ JS APIs.
Custom Function SalesIQ
I'm currently investigating inquiries regarding SalesIQ and the integration of Custom Functions within our SIQ departments and threads. Is there any possibility to add custom function within SalesIQ? and if so how can this be done?
OpenAI Alert - Plug Sample #6: Reach maximum potential with SalesIQ Zobot and ChatGPT Integration
In recent times, AI-powered tools have seen a remarkable surge in usage due to their exceptional capacity to enhance overall performance across diverse industries and sectors. One such tool is ChatGPT which businesses have started to use predominantly
Pass organisation, additional fields to Zoho CRM visits
We would like to break down our visits using fields not currently passed to CRM, that we would extract from the contact field like the organisation, but also custom fields we have on the contact like persona, paid status, etc I realise I could a use a
Whatsapp integration start conversation
Hello! Is there any way I can use the whatsapp integration with SalesIQ to contact leads? I would like to start a conversation and not just reply to incoming chats. Thank you
how Change text "Hello ! Welcome to a world of endless ....." ?
Hi please help to me , how change text " Hello ! Welcome to a world of endless possibilities. Explore our selection of products and services crafted to enrich your life." i can't find it Best Regards
Visitors online don't working
I setup my account for our site migbusiness.ru . We need see visitors online depending from time spent by visitors in our site. But it isn't working. I add into site integration code(for chat and visitors track). I setup the integration SalesIQ with ZohoCRM.
live view is not working
Live view is not working on My website Can you please help When a customer come to my website zoho do not show me the location of the customer it not even show anythig my website Attaching a ss my be you understand my problem
Usage of OpenAi in SalesIQ
I am currently exploring ways to enhance our customer support services, and I've been considering integrating OpenAI with SalesIQ to leverage its capabilities for better communication and problem-solving. Specifically, I'm interested in utilizing ChatGPT
How to get website page info and blog post texts from WordPress to Answer Bot
Hi All, Does anyone have any experience on how one can get a spreadsheet from WordPress that can then be imported to SalesIQ resouces. I want to set up a Hybrid codeless chatbot using Chat GPT, but as usual the support given via SalesIQ was basically
Visitor insights now in your inbox with SalesIQ Extensions!
Hello everybody! Responding to your prospects emails can be a bit tricky, especially when we don't know much about them or their interests. Cause what's the point if a salesperson is unaware of the customer needs? Just imagine I told you that you can
Integrating SalesIQ + WeChat: Converse with WeChat users directly from SalesIQ!
Hello everyone. We're back with another exciting update! The much-awaited integration of SalesIQ with China's most-used instant messaging application, WeChat is here. With this integration, you can now connect your business' WeChat account with SalesIQ.
Zobot and Flow Controls conflict
Hi, I configure a zobot with the codeless interface without any issues. But i'm facing a problème when I published the zobot. The zobot start the chat when a visitor clic on the chat button but a form appears in the conversation from Flow Controls and
Booking Page not showing the dates
Book an appointment select date issue We have the above issue that we are able see the calender dates when we book the appointment in chrome where they are not showing in firefox. Please help us on this issue.
SalesIQ not showing data in collected leads
Hello, we have implemented SalesIQ on our website and all looks OK in the SalesIQ portal. We can see all the live visitors. We are also collecting lead contact details via one of our website forms. The lead is automatically created in Zoho and also in the SalesIQ we can see details about that lead. However, there is no data from SalesIQ in the Zoho CRM itself for that particular lead. What is the reason behind this and how to solve it? Thanks! Tom
Hiding the win_close minimize button.
We are framing the widget into a Winform app and don't want to allow customers to minimize the floating chat window. Is there anyway to hide the button that minimizes/collapes the chat window? Thanks.
Zobot Integration Cards for Zoho Creator and Zoho Flow
Dear Zoho SalesIQ Team, I'm writing to request a new feature for Zobot: integration cards that enable two-way data exchange between Zobot, Zoho Creator, and Zoho Flow. Current Limitations: Zobot currently offers integration with external services, but
Does anyone else find the Zoom Phone (VOIP) integration entirely uselses?
We were told that Zoho CRM Plus had tight integration with Zoom Phone - the ability to route incoming calls from Zoom with SalesIQ to a member of either our sales or support team. We have the integration between Zoom Phone and Zoho SalesIQ working, but
Disabling automatic popup of zoho chat window
Is it possible to disable the automatic popup of Zoho chat window?
Zoho SalesIQ quick help - Getting a message "choose department" even though i never set this up
Hi there We started to use the ZOHO SalesIQ feature, and have an issue: I want that the bot will work like this: User clicks on the chat icon - he should get But instead - whenever a user sends a message to the bot he gets the "choose department" message
SalesIQ - how can I have Zobot jump in as soon as a chat is opened?
At the moment, we're forced to use a pre-chat form, but these feels a bit redundant now there is Zobot. There needs to be a toggle to turn this off (which there currently isn't) - to allow a bot to jump straight into a chat. Like every other live chat
UTM tracking for Telegram in SalesIQ
Hi! I am the owner of the company. Now I'm choosing a CRM solution. You have created a very interesting product ZOHO ONE! I have the following situation. Many of my clients don’t want to chat on my website page because they view the site from their phone.
Zobot Codeless Bot Builder - Basic Contact Info Collection
I have noticed a bug or issue in collecting contact information via the Zobot. When setting up the codeless bot builder app, after the initial welcome card, I prompt the user using the name card to enter their name. During the testing process within the
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