Manage your sales queue efficiently with the Lead Queue extension for Zoho CRM

Manage your sales queue efficiently with the Lead Queue extension for Zoho CRM



Time management is essential for salespeople in any organization. Faster conversion of leads into customers will pave the way for more sales and therefore more revenue. Tracking how much time each operation takes in conversion and translating these results will result in the successful completion of sales. This time tracking can be done in the Zoho CRM using the Lead Queue extension.

The Lead Queue extension for Zoho CRM shows the activities as each record passes through a time filter. With this, you will learn how long you have taken since an activity is created in your queue and make responses appropriately. Delays can be detected and evaluated at any stage of the conversion process to avoid these delays in the future.



The Lead Queue extension can help with the following:
  • New records created in Zoho CRM are automatically pushed to Lead Queue.
  • Easily view unattended leads and carry on further conversion activities.
  • Customize your queues based on your activity requirements.
  • Supports activity data from custom modules.

Try the extension at Zoho Marketplace, and let us know how it helped your lead generation.

For details on setting it up, please refer to our Online Help.

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