Member Portal with Subscriptions
We are a subscription box business using Zoho One. How do our members login to make changes to their subscriptions, contact details, etc. Is there a portal? If not, what should we do to create one? Also, we must be able to customize the portal with tabs and custom fields. Finally, we need form and survey information to show up in the portal with some items editable and others read only. I really need this information soon. Thank you! Paige
Map Plan to Different Income Account for Some Subscriptions via API
We have a plan that has a default Plan Account of "Sales". Can we override the account for a specific subscription via API? In some instances the same exact plan should map to a different income account. When we create stand-alone invoices in Zoho Books,
Authorize.Net Update: Disable Transaction IP Velocity Filter to Avoid Payment Failures
Hello users, We’re updating the Authorize.Net integration in Zoho Billing on November 20, 2024. This update may cause payment failures in your recurring transactions if the Transaction IP velocity filter is active. What You Need to Know About the Transaction
Quoting for Subscriptions
I was wondering if Zoho Invoices' Estimate functionality can enable me to quote for an upfront price and a recurring monthly price (subscriptions) and have both upfront and recurring prices totalled individually at the bottom? We are a business that sells licensing at a upfront cost and offer a subscription plans and therefore we need to have a quoting system that will enble us to quote both and show totals of both. please advise. Thanks Tony
Subscription Events
Good day, I'm working with web hooks and I am curious if there is a documentation for the `event_types`? Like a detailed list of events and event orders, life cycles. Is there something like that? I couldn't find any.
Upcoming Domain Change for the Hosted Payment Pages
The hosted payment pages' default domain will be changed from billing.zoho.com/hostedpages to billing.zohosecure.com/hostedpages for API users and billing.zohosecure.com/subscribe for public pages respectively. Starting from 21st October, your customers
Discount Per Line Item
We are a phone company. Sometimes, when we sign up customers, our sales team would like to provide recurring discounts on certain addons. Presently, we have no way of doing this so when we provide discounts, we are forced to simply reduce the price of the addon. This is not ideal, however, as it does not show anywhere on the invoice that a discount has been applied for that line item. There are two possible solutions to allow line item discounts: 1) Allow users to enter a negative amount for plans/addons.
Can't we let users decide which options they'd like to add at embed widget?
It seems embed widget DOES NOT offer a feature, where users can choose options upon subscribing plans. What Zoho has instead, is that admins have to manually create plan with options. How come no one in Zoho dev team never raised issue about usability
Error message when changing plan
Hi, We are changing plans on a customer but get the following error message when clicking "Continue" - Invalid Element tds_override_preference any quick help would be very appreciated.
Where do Zoho Webhooks originate from?
I am trying to use the webhook feature and it works on my local machine. However, when I run it on a production server which has a firewall it blocks out requests. I found that the sandbox requests originate from: crmsandbox.zoho.com So I was able to
Change activation date on active subscription?
Hi, We charge our customers on a 12 month basis. Whenever the client (or we) wants to change something regarding their plan, pricing or amount of concurrent users we sign a new agreement. This means that we would like another activation date..this field
Can a subscription have more than one plan?
Hello, We have two licensing components (plans) to our solution and some customers will be using both. We would like to bill the customer for both components in the same invoice. Is this possible?
Pro Rata Billing and Quarterly Invoicing Issues in Zoho Subscriptions
Hello everyone, I’m having trouble with pro rata billing for quarterly subscriptions in Zoho Subscriptions. I can only find the option to set the billing cycle to "every 3 months" but not specifically to "quarterly" as a distinct option. Currently, pro
Subscription Date Variables Not Displaying on Invoice When Used in Plan Description
Hello everyone, I'm experiencing an issue with displaying subscription date variables on invoices. I tried adding the variables %SubscriptionStartDate% and %SubscriptionEndDate% directly in the plan description, expecting them to show the subscription
No generated refresh token
https://accounts.zoho.com/oauth/v2/auth?scope=ZohoSubscriptions.customers.ALL,ZohoSubscriptions.subscriptions.ALL,ZohoSubscriptions.invoices.ALL,ZohoSubscriptions.products.ALL,ZohoSubscriptions.plans.ALL,ZohoSubscriptions.addons.ALL,ZohoSubscriptions.coupons.ALL,ZohoSubscriptions.hostedpages.ALL,ZohoSubscriptions.payments.ALL,ZohoSubscriptions.settings.ALL,ZohoSubscriptions.webhooks.READ&client_id=client_id&response_type=code&access_type=offline&state=billing&redirect_uri=redirect_uri
The "Pay via Bank Account" field in the customer record
We've decided that we would like our customers to be able to setup payment via ACH. Is there a way to easily change the field "Pay via Bank Account" to enabled for all of our customers? If not, is that something that your team could do for us? Also, is
Update Membership Description on Invoice
Hi, We've updated the description of our membership product. It is a monthly renewal membership, and we send an invoice to customers each month. When new customers buy the membership, the new description appears in the invoice. However, when current customers
Multiple Subscriptions going to month end invoice
I'm looking to build subscriptions without creating a corresponding invoice that is emailed out to the user. Here's the workflow I'd like to use and would appreciate help in implementing this: Add subscription to a client. Let's say we add a $50/mo recurring
Zoho Billing Contacts
1) If there is a primary contact and one or more secondary contacts, can these secondary contacts access the customer billing portal? 2) Can each subscription under a customer record be assigned to a different contact so that that contact only receives
Stipe not showing as an option when sending out an invoice.
I am using Zoho Payments as the credit card processor and Strip as the ACH processor. When I send out an invoice to be paid the customer only sees the option to pay via credit card with Zoho payments. I do have the box check that allows for ACH payments
Multiple Paypal account in zoho subscription
is it possible to configure multiple paypal account in zoho subscription ? if you have different paypal account for different products / services offered.
Possibility to forecast ARR in Billings?
Hi, Is it possible to forecast ARR/MRR? If I run the existing reports they are not able to forecast e.g. looking at ARR - churn/non-renewing. Or are there other reports that would give me this data?
Auto-charge is not available
Hi, In zoho billing, i am using paypal as payment gateway. I am getting this notice in red "Auto-charge is not available". My business is aiming to get subscription with auto recurring payments, is this a problem i should fix? If so - please explain how
Subscription pro-ration when self cancelling
When we cancel a subscription for a customer in zoho subs, it gives us the option to cancel immediately or cancel at the end of the subscription term. If cancelling immediately, I believe that a refund pro-rated for the unused amount is created for the
Single Sign on for Customer Portal
I'm building an application and would like to use Zoho Subscriptions but digging through the docs have not yet seen a way to accomplish single sign on between the user accounts in my application and the Zoho Subscriptions Customer Portal for Customer Contact Persons. Is there any way to do one of the following to accomplish single sign on between my application and the Customer Portal? * Send Zoho Subscriptions a JSON token from my application, like Zendesk does when a user in the app attempts to
Feature Request: Customise module visibility in Zoho Billing / Subscriptions portal (without affecting Zoho Books portal)
If you are using Zoho Books for your day to day invoicing and Zoho Billing to manage your customer's subscriptions, you will notice that users of the Subscriptions customer portal can see unrelated modules such as Estimates and Sales Orders if they are
Save embed widget personalizations
Ok, Zoho, Great work on providing PRICING TABLES via the embed widget. Thanks so much. This changed the game for me Only one slight problem....I can't seem to save my widget settings. I'm still building my products and plans but I'm testing how they
Any way to Create Customer facing Custom Buttons within Subscriptions in the Customer Portal?
In Zoho Subscriptions, we can create custom buttons and allow our staff to interact with those custom buttons. Is there any way or any plans to allow a custom button to be assigned to the customer so that the customer can click it from within the customer
Zoho Subscriptions introduces End of Term changes to a subscription
Hello All, Trying to figure out how to make changes to the subscriptions without prorating? Want the changes to apply only during the next renewal? Aye Matey, we've the solution here. Yes. We have recently added the option in Change Subscription page. You can choose if the changes should be applied immediately or at the end of the term. Say for example, you have a customer. Let's name him Ted. Now let's say Ted is subscribed to the Party plan at 50$ a month and he wants to change over to the Hermit plan at
Link Customer with his Subscriptions
Hi, We use Zoho books and Zoho Subscriptions and it is very annoying when you are on a client on books and you have to go to search the same client in subscriptions to find his profile. I guess that it will be very easy to add a hyperlink to his Subscription profile so we can see his subscriptions without opening and searching. Even better if you add a section bellow "other details" witch will hyperlink all his active subscriptions. I think that it will increase the value of the books-subscription
Single item hosted page
Given the premise of Zoho Billings is a one-stop solution, the inability to create a hosted payment page for single items seems to be a big gap in the product right now. We can use of course use Checkout to do this, but it would be really nice for you
Add a new payment gateway
Hi, Can we add our payment gateway integration in Zoho Subscriptions? If it's possible where we can found the documentation to implement and config our payment gateway? Thank you, Sandra
Zoho Billing
On the Zoho Billing Dashboard, there is a widget that says Subscriptions with a number. When you click subscriptions, it takes you to a report that is titled Customers, with the same number. Is this subs or customers? If you do a total of Active Subscriptions
Coupon Code Reports
Is there a way to generate reports for coupon codes that have been used? I need to track which codes are being used in order to pay commissions.
"Invalid value passed for JSONString" exception while creating customer contact in Zoho Books using rest API
Hi Experts, We are using .Net c# code to create a customer contact in Zoho books using Zoho books Rest API.But we are getting "Invalid value passed for JSONString" exception. Please find the attached sample code screenshot "Customer_Contact2.png" for your reference., Could you please let us know how to pass the JSONString. It would be a great help if someone provide a sample code for creating the customer. Thanks in Advance. Regards Amit
Email templates: Portal Invite & Password Reset
I'd like to customize the content for the portal access and password reset emails. However, neither of those are listed in the Email Notifications area in Settings. Can they be edited?
Introducing Invoice Consolidation for Offline Subscriptions
Hello Folks, Glad to announce the feature of Invoice Consolidation for Offline Subscriptions. If you are having multiple subscriptions for your customers, now, you can send a single consolidated invoice for all the Offline Subscriptions that are getting renewed on the same date. Advantage? Customers will be receiving single invoice instead of multiple invoices upon renewal. Also reduces your efforts in follow-up with your customers for payment collections. For Example: If Customer has Subscription
How To Invoice Immediately for Future Subscription
Hi, When a new subscription is created that has a future start date, Zoho Subscriptions does not invoice the customer until the start date of the subscription. Is there a way to immediately invoice the customer as soon as the subscription is created,
issue invoice for future subscription
Hi, I selected the invoice at the date of subscription from the setting (since the alternative is to pre-set a date of a month) which is not my case. So, my question : Some times I need to create a subscription that will start at a future date but I need
'Pay Now' link in e-mail not working
Hi, I have a trial subscription to Zoho One and I'm using Billing to try if it will work for my company. I love the features it offers, however stumbled upon a problem. When I send out an e-mail with an invoice, the 'Pay Now' link directs me to the home
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