How to embed a KB in a site on another domain
I want to embed a sub category of my KB (https://helpdesk.ontwerpfabriek.com) in a second site. Linking directly to answers using a Lightbox-popup (iframe). The 'X-Frame-Options: SAMEORIGIN' header is preventing this. Is there a way to modify the Content Security Policy Policy header? Or another solution? ASAP doesn't suffice because it's KB starts with the top most category. And I don't think deep linking to an KB article in ASAP is possible. Or is it?
Domain mapping / Rebranding gone wrong
Hi, we tried to rebrand our Zoho Desk application and unfortunately, the instructions are not much clear on how to setup things on cpanel side. after completing domain mapping, zoho desk is not launching. Can you please rest the domain for us? original link is https://desk.zoho.com/portal/dmssvhce/ new link is https://svhce.org.in/support/dmssvhce/ now both of them are not working. also, can you plaese send exact instructions we need implement on cpannel side? Regards, Sharma
Closed tickets re-populating
Hello I work for Gale Nurse Staffing and we use Zoho for our payroll, IT, and feedback ticketing systems. We have an ongoing issue with our payroll and feedback tickets re-populating. Payroll inquiry tickets that have been responded to and closed, are popping up again as if they weren't. Our payroll and feedback reps are seeing the same tickets repeatedly sometimes almost hours later that they already replied to and closed out. We have confirmed with our customers that they are not repeatedly sending
Importing data from Zoho to Solarwinds Web Help Desk
I need to know how to extract our information from Zoho Help Desk so I can import it in to Solarwinds Web Help Desk. Does anyone have experience with this or may be able to provide some direction? Thanks in advance.
Import "solutions" in bulk for Zoho Support?
Hi, We're migrating to Z Support from another system, and we have a CSV/Excel file with all our frequently asked questions ("solutions" in ZS). There must be a way to import all of these at once, right? There are hundreds, and I dread entering them individually.
How do I import tickets which are currently at JitBit helpdesk into Zoha?
We have to import all our tickets from JitBit helpdesk into Zoha; currently all of our tickets are segragated under differnt categories as well as they all are having chatting and comment posted by clients as well as by developers. They also are updated with status as the ticket progressed. Is there a solution for this such that we can import all our tickets which are currently at JitBit helpdesk into Zoha, along with entire ticket thread as well as current ticket status? Will there be any specific
Zoho Desk not creaticg tickets from emails
I've tried sending emails direct to the zohodek.eu email I created and to my own email address which is set to forward to the zoho emails, but tickets are not getting created. I'm sure I'm missing something obvious.
Emails not going to Clients - Zoho Desk
Hi, We are using Zoho Desk to provide support from our department to all company staff. We have configured our email in Zoho for sending notifications to all clients for ticket creation, closing, or any other replies etc. it was working fine but from last few days, our clients are not receiving any emails form our Zoho Desk. We need urgent support on this issue.
Number of Zoho tickets
I would like to know how i can get the number of Zoho tickets available
Send ticket notification to more than one contact
We are creating tickets and the contact receives a customized notification we already configued, we want to send this notifications to more than one contact. We tried adding secondary email field on the ticket and also adding another email field on the contact but none is working. Does anyone knows how this is possible?
Local links in knowledge base article
Is it possible to include local links in a knowledge base article? We have some longer pages with different paragraphs that we would like to link to from the top of an article page. We have tried some ID's in HTML but is does not work correctly on portal. Ideas are welcome!?
Knowledge Base Categories
It would be really useful if you could add an article to multiple categories within the knowledge base. Is this something you would consider adding?
Zoho Desk creates duplicate tickets occasionally.
When users email our support email address, Zoho Desk sometimes creates a duplicate ticket for the email. For instance, this morning we had 12 tickets opened and 5 were duplicates. This doesn't happen for all users and seems completely random. We run a very busy IT help desk. In the 8 days that we have been running Zoho Desk, we have accumulated over 300 tickets. Any help with this would be greatly appreciated. Thank you.
Blueprint - Perform transition by customer
Hi there, I couldn't find anything on this topic so far. Is there any chance that customers, using the web portal (Help Desk) can do more then 'comment' and 'reply'? I would like customers to accept my 'Resolution' and therefore would like to assign the transition 'Accept'. Is there any possibility that customers in the web portal are able to see and use transitions? Many thanks for your help. Regards, Stefan
ASAP add-on authenticate as system
We try to use the ASAP add-on in our (multi tenant) web application. Our Zoho Help Center is configured as 'Customers must register to access Help Center', and that means that the ASAP add-on can not access the Knowledge Base. I registered our application at the Zoho Developer Console and received a client id. Is it possible to authenticate as system-to-system in the ASAP add-on with this client id only, without passing user tokens? Our application user tokens are provided by different active directories
Forum Search
is it me, or is there no way to do a search inside a forum sub-folder in here? Shouldn't there be an "area you are in" search in addition to the Community Search? I find, I often just want to search for something related to one particular Zoho Product I am using, but it pulls me out of that particular forum, and gives me results Zoho wide. Take a look at diagram attached below. The red area searches COMMUNITY POSTS, forum wide. IMHO there should be a "area based" search which searches where you are
insufficient privileges to change Setup Items
hi i tried to change settings in ZOHO Desk setup. The menu shows consequentely (nearly all menu items) "insufficient privileges to perform this operation" i am the only user currently - and i am the Admin (i thought) can you tell me where to change this kind regards Lambert
Send a ticket to all the contacts of the same account
Hi! Some tickets I publish are useful to all the contacts of the same account. I´ve already created a checkbox field when the ticket must send a notification to all the contacts of the same account. The problem is that I don´t know how to code using the custom function. Someone could help or any other option I might use?
Cannot reply
Hello, I'm currently trying Zoho Desk, but I can't reply to any ticket. When clicking on the "Reply All" arrow button, nothing happens. Here is a screenshot of what happens in the console. I tried on Brave Firefox Chrome For linux. Thanks for your help
Zoho Blueprint - Ability to Edit Tasks
Hello, It would be very nice to be able to edit existing tasks in blueprint transitions when modifying a blueprint design. Currently if I want to change something about a task, I have to delete it from the transition and create a new task. The same is true when setting up alerts in a transition. Thanks, Melissa B.
Time / Duration missing from timesheet reports
I have created a new report, both as a ticket report with time as related, and also tried making the time the primary entity, While it does show me a column for "Total Time Spent" (Total time on ticket) there is no columns available for Hours, Minutes, Seconds, Duration or anything else on the time-sheet entry that i can use, the total time summarises for the entire ticket, i need to know the time against each time-sheet entry I have gone into the time-sheet layout and ensured that the hours & minutes
Overdue Ticket Notification
Is there a way to setup a notification for a manager when a ticket goes into Overdue status?
Include 3 SEO fields in IMPORT/EXPORT so KB articles can have SEO info updated easily
We have so many KB articles that need to have the 3 SEO fields updated. We can not see from the export of KB articles which ones have had these fields filled out and we would like to be able to update the fields on the export, so we can import and update the KB articles SEO information.
Workflow or Supervise Alerts based on Custom Date Field
I have two custom fields that indicate shipping windows for items being returned to clients inside an SLA. I want to create an alert (email) to a supervisor on the day of the these dates. It doesn't look like we can do this with Workflow but perhaps with Supervise however when I select the custom field in the criteria, I get a calendar control to set the value unlike if I select Due Date where I can execute off CurrentTime. Is there a work around or better solution?
Custom Email Responses by Account- Zoho Desk
Hello, Is there a way to create customised auto-response emails to clients when they submit a ticket which are different based on which account the ticket comes from? We have a few different tiers of response time based on the package an account might have and we would like the auto-replies to factor this in and inform the client of when they can expect a response. So, one email might state a next business day response and another might say a 48 hour response. Thanks Emily
Zoho Desk automatic assignment rules only at selected businnes hours
Hello, Is it possible in Zoho Desk to set automatic assignment rules only at selected business hours (only between 8:00 am and 4:00 pm the system would assign tickets to designated agents). After 4:00 PM all tickets will be unassigned.
Auto Response to users when create a ticket manually
We want to send email to users when we create a ticket manually. We do not want to send email for all manually created tickets but only the selected one's. Please suggest the workflow for it.
Have an event calendar in a Desk community forum or in KB
I'd like to be able to announce bi-weekly online live support sessions to my users. Is there way to integrate an event calendar into a desk community or knowledgebase? I'd like it to - enable people to find the session they want to attend, register for the session, get a confirmation email & a reminder email and a simple survey about their needs, and to track that they registered in CRM. Is any of that possible?
Web form confirm email field
Is there a way to have a "Confirm Email Address" field that has to match the original email field in order for the form to validate and submit? we are having some issues with people entering their email address wrong via typos etc and therefore not receiving notifications or correspondence from our zoho ticketing system. Please advise. Thanks much!!!
Validation Rules
Hi, Just want to say I'm really excited about this new feature as it will be a tremendous help for our workarounds to system limitations. Thank you for continually adding enhancements for us to effectively use the system. :) Can I ask, if the feature is still in beta version, is there still a possibility that it will not be fully implemented or removed? Reason is I've created a few rules on my test department that will really help with our data integrity so it's best added ASAP to our live departments.
Agents login to community
Hi there, Agents can't be added to users (help center) because they already exist in Zoho Desk. But they can't login to the help center/ community portal? Is there anyway to allow them to login to the portal as user with their agent email address? In addition, how can I create user teams? Regards, Helen
Notifications
Hi, I've missed replying on time to some of my incoming emails as they did not not show up in my notification As we have a lot of tickets I rely on my notifications to alert me on incoming messages/emails. How do we sort this? cheers, Rene
How to change default support email address in Zoho Support
Hello, Where can I change the default support email address of Zoho Support?
Desk Aktivities view is broken
Hello, since 3 days, we have a Problem in Zoho Desk. The Activities showing a white site, sometimes. I can create this Bug if i reload the Page in several Broswers on the Activities Tab. i temporarly can fix this, if i searching the ticket number an klick on the Ticket and Activities again, then the Aktivities are shown, but a reload on this replies the Problem. Can you fix this please? Kind regards Klaus Brandt
New ticken opening - association of contacts email and accounts email
Dear Gurus I'm used to open tickets for several "accounts Names" but always using my email. Apparently the system automatically assign the "accounts Names" based on the email and swap all the ticket opened from my email into the same "account Name" . This is happening also if I try to change every single ticket. Am I correct saying that the system doesn't accept this or am I doing something wrong? Did somebody solve this somehow? my Idea is that if I'm an agent and I open tickets for my customers,
Integrating Quickbooks Online with Zoho Desk
Revisiting Zoho Desk after a year of using another product and I have a question. My business is primarily billing for "time". One of the things I to do today with the system I slapped together is receive requests from clients, work them, and then bill for "billable time". The billable time is added to Quickbooks and then I generate invoices. I'm not opposed to switching my accounting software, but before I go down that road, is there a mechanism in Zoho Desk to "bill for time"? If so, does Zoho
Inconsistant Formatting in email replies
We sometimes have an odd issue with replying to clients via the ticketing system. We use snippets a lot and we've run into the formatting issue we've seen once again so I'd like to formally ask if anyone else has these kinds of issues, and is there a fix? We have seen this without snippets, but that is harder to document. Specifically, when we create a snippet, we have hand typed each agents snippet out in the snippet editor, and then stylized the proper areas with formatting options. There is no
Zoho Desk : Captcha on Feedback Widget is not working on IE/Microsoft Edge
Hi, I have an issue with reload captcha on Feedback Widget (iFrame) I was trying to reload cpatch but it's not change Thanks, Sombath
Moderate every post before it's published
We would like to moderate every question/idea raised in our community before it's published (not only the first post).
Zoho Desk Customers/Contacts Sync to ZOHO CRM
Hello Is possible zoho desk customers / contacts sync to zoho crm ? We use zoho desk to get emails, Zoho desk will create customers automatically. So we want to sycn those zoho desk customers to ZOHO CRM. Thank you.
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