Adding Secondary Email
Why is my email mark as spam when i try adding it as a secondary email?
Can i disable the Anti-Spam filter for Zoho Desk?
Many important tickets are getting posted under the Spam folder. Can you please disable the Anti-Spam filter for our Zoho Desk or allow us to disable it somewhere? Thanks in advance.
Adding sub-section results in "Unable to process your request" message
I'm trying to add a Security sub-section to my KB, but it results in a "Unable to process your request" message popping up. If I edit an article, and try to create the sub-section that way, it reports that "This name is taken" I have a feeling I created it quite some time ago and deleted it, but can't find it in recycle bin to recover. Any suggestions? Thanks, Angus.
Remote authentication with WordPress anyone?
Has anyone come up with a unified authentication from a WordPress site (self-hosted) into Zoho Support? I've read the documentation already but can't quite figure out how to make it work. Thanks, Jeff
I am looking for that person who guide me for zoho Basic ?
If any one there please help me Thanks
Domain Mapping
Hi, I tried to do the url domain mapping thing and now when I click on zoho desk, it directs me to my web address but it says 400 Bad Request. What should I do, I can't figure out a way to get back to the original desk application. Thanks. Roberto
Field Update Date Limitation
When a customer submits a ticket, we have them include a date of incident on their ticket. From this date of incident, we need track 120 days so we know when we must initiate the next step of our process. I am attempting to create a field update on a new field that would trigger upon generation of the ticket that would update to 120 days from the date of incident field. Unfortunately the system is limited to two digits and the maximum I can update to is 99 days. Would it be possible to allow three
Is it possible for the email editor to fetch the contact's email address from a custom field?
Hi, Suppose I have a secondary email address field on my ticket form. When I send an email to the customer, is it possible to fetch the email from that field instead of the default email field. That way, my "To" recipients will be the one on the custom field. Thank you. Jordanne
Zoho Desk only some emails generate a ticket
Hi, In my office (WWW.ICONNECT.CL) only some email generate a ticke on Zoho Desk - noc@iconnect.zohosupport.com (for Network Operation Center) - Sourse email noc@iconnect.cl Thanks a lot
Please disable SPAM filter in our Zoho desk account
Tickets are getting posted under SPAM Filter. Or please give us a tool with which we can enable/disable spam filter
Unable to Edit the Email Addresses of Agents
Hello, My company has changed our company email and I need to update the email addresses of all my agents. When I go to edit the agent info, it is not possible to edit the email address. Is there a way to edit these (including the primary admin)? Thanks, Jason
How to embed a video from personal website page.
Is it possible to embed a video from my website page? Actually i want to embed HTML from my website rather than YouTube.
How do I continue with a free plan for ZohoDesk
I only use 2 users so a free plan would suffice, however the upgrade options do not include the option so stay on a free plan. I cannot respond to any tickets as the trial has expired.
How to combine two tickets from the same sender
Hi there, I would like to group/link/merge tickets that are related to each other, how can I do that? Thank you BR, Betty
Notifying customer when a ticket has been logged
Hi I'm just wondering if there is a way within Desk to automatically send an email to a specific email when a user of a specific group has logged a ticket? As mentioned would need to only go to that specific email when that specific group has logged a ticket. Thanks, Alex
Portal Social Login?
Will there be an option to allow users to register for the Desk portal with their social media accounts like Facebook or Twitter?
post clipart
wanting to know if you can post clipart directly from cache, copy artwork , cells from excel, screen grab, etc... currently having to save any files into jpg then uploading view the insert button, then go back and delete the jpg Are there plans, or should I use in a different mode ?
Bad Translator
Dear Support, I'm fowarding some sugestions to better translate to Portugues (Brazil) Inscrever-se OK no very bad but better in Brazil is "Cadastrar-se" in Signup then "Cadastrar-se" is very bad translated in Brazil, correct is "Login" or "Entrar" in this screen alter "Inscrever-se" upon from Name/Email because is incorrect
I want to filter tickets those are not in my contact list.
I want to filter tickets, thats are come from unknown contact. I want to accept those tickets, that emails are present in my contact list. i have synced my contact list with zoho crm. So that i want to filter tickets, that email are not present in my contact list
Set Priority on new records based on the subject?
I'm using a form to send information from my website into Desk. I need a way to set the priority of a ticket when the subject contains specific text. I've been trying workflows and macros but can't find a place to set conditions. For example, if the subject is "Account Closure", I want to set the priority to "High". Thanks Jeff
Unable to send out emails from Zoho Desk
Hi, We're unable to send out emails from the system for almost half on hour now, getting this error: Hope you can urgently assist. It's not a problem with the network as we're accessing it from different locations.Thank you. This happened before and I was told it was due to a limit, but I was told there really is no limit. Jordanne
Zoho desk domain
i have updated the domain wrongly, so please reset it
Disabling Email Notifications (Free Plan)
Is there a way to disable the automatic email notifications that customers receive on free plan? If so, What is the work around? If not, Do you plan to fix this? Best, Jacob
Invite user email
Hi I'm trying to invite or re-invite end users to join to Zoho Desk, but if their email provider is google mail they don't receive the email, but Zoho Desk inform that teh email was sent. The email is not in the anti-spam too. If I sent a ticket by email and answered, they received the email What´s wrong ?
Change Requester of ticket
Need the ability to change a ticket requestor. Who the ticket belongs to We use Zoho to communicate to our employees in a quick efficient manner, they submit via email and we reply. They at times when another employee may send on behalf of.. (angels machine is down, or peters email is not working) in either instance the issue could very well be sent from someone else. I know as an agent I can submit as #original_sender {sender_email}, or recreate a ticket with the proper fields This is day 2 of
Auto Invite "From Address" not updated
Hi, I have signed up my Zoho Desk account using paypal@terracottachinese.com. However, after that I changed to other primary address: hz@terracotta-mandarin.guru. All the rest of the email sender address has been updated. However, the auto invite "From Address" is still using my previous email address (as show below). How do I change this address? Thanks.
Request New Feature: Keyboard Shortcuts to Automatically Close Tickets
Its so inefficient to close tickets manually by needing to click the button with the mouse key - please set up a keyboard shortcut - that should be so simple to implement and can even do this in Gmail. If you also want this feature, please comment on this message!
Remove formatting issue
Hi, I create a template to our customer and use Remove Formatting tool in order to make all text of the same size. And I send it as usual to our client. But then the text appears with the words combined. Please check the screenshot and let me know how to fix the issue. We have the same issue with all our agents. Thanks, Lola
Add Help Center Users to Departments
Is there a way to associate the Help Center to a Department and then restrict the user to only be able to see their assigned departments tickets. I see i can do it with an agent but would be nice to control what the help center user can see.
delete a user on Zoho Desk
Kindly I Need help to delete a user on Zoho Desk but I deactivated but not deactivated with licenses so what can I Do?
Round Robin is not working since a couple of days
Dear Support, Since December 2 tickets are not being assigned by Round Robin. All new incoming tickets remain unassigned. Our agents are online and Round Robin Rules are enabled. Has something changed? The last few days we get more tickets. Is it possible that Round Robin hold the unassigned tickets in queue? Regards, Wishal Jagessar
sudden change in contact information for new tickets
We are beginner users with ZOHO desk. Our registration form for requests for support is built in Wufoo and upon submission, an email with relevant information is sent to ZOHO and a ticket number is generated. I noticed that beginning yesterday, the apparent source of the ticket shifted from Wufoo to the preferred email address in the Wufoo form. This is great and I want to keep it this way, but I have no idea why it started and want to make sure we understand where that information is coming from.
searching contact list
How to modify the contact module so that I can search by account name?
Incomplete German translation
Hi Zoho team, i have issued a ticket about this but haven't heard back from you guys in the last 3 weeks. We want to offer our customers a easy way to use the tickets and knowledge base and English is for some a hard task. Also having a colourful mix
I changed my signature but it doesn't show as shown in the editing window, instead it shows as it was before saving it.
I added an image via URL in the original size, added a description thinking it might be an alt tag (which would be useful when some people or email clients block images in emails, so incidentally you should have that instead, which is more important than having a caption). Then I sent a test email, saw that the description is visible as a caption, so edited the signature again to remove the image, and add the same image again via URL, in the best size, without a description, and saved it. I sent
How to remove word verification
How do we remove the word verification box from the New Ticket form? The captcha is extremely hard to read and requires 4 to 5 tries before you can get the correct word, it is creating many customer complaints. Mark
Can not use Email module in Zoho desk
Hi, team, i can not use my Zoho desk integrate with my email?
Ticket re-submitted on its own
I just had a ticket submitted that was an identical repeat of one I had closed the week before. The client says she did not resubmit the ticket. In fact, she did not submit any tickets today. Has anyone seen this happen before and, if so, what can I do to make sure it doesn't happen again? Thanks in advance, Mark
Header
How can we remove the Company Name 'text' from the header on help center in zoho desk? I only want to display the logo without the text.
Dealing with ticket history of contact who left company
Are there any best practices for handling the ticket history of a contact who is no longer with the account? I would like to delete the contact but retain the tickets in the account. One thought I had was to create a fake contact under the account called "Former Employee" or something and merging each person who left with that contact. Over time Former Employee would basically become a dumping ground for all tickets from people who had left. Any other suggestions?
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