Outlook pluggin
I would love an outlook pluggin even if it's as basic as when I reply to a mail it adds the merge field and iD to the subject line automatically
Please don't hide status of Overdue tickets.
Currently, when a ticket is overdue, the word "Overdue" comes in place of the status. That is very impractical. We have statuses like "Waiting for customer approval", where the ball is not in our court. However, from the overview, we cannot see that, because it lists the status as Overdue. In my opinion, Overdue is not a status .
Moving tickets between departments
When a ticket is moved between departments, is there any way to assign that ticket to someone? Currently when a ticket is moved from department A to department B, it shows up in department B as unassigned. I have tried working with "assign/route" and "workflows" to find an effective way to assign a moved ticket, but I cannot seem to get it to work properly. Thank you.
Ticket Status - Departments
I know how to customize the ticket status options via the setup menu. Is there a way to have different statuses for different departments? For example, Dept A's workflow is different than Dept B - would like to have different custom statuses for Dept A and Dept B so that I can look a ticket at a quick glance and know what the status is.
Captcha en version gratuita?????????????
Quiero poner un Captcha a mi formulario para evitar el spam en la opción de Herramientas avanzadas dentro de la edición de mi formulario me aparece el captcha pero no puedo habilitarlo o arrastrarlo para poder integrarlo. Mi duda es : el captcha solo esta disponible en la version de paga?????????????????????? Gracias
Unable to create Zoho Support account
Hello, I'm trying to create a support account but I'm stuck on Please wait ... message for a long time. I tried it couple of times but still get the same message. Nothing happens. Please help.
Create ticket abeam email .
Good afternoon,
Where can I set up in my Zoho Support the option for the call is automatically opened with the e- mail client ?
I have reviewed several settings , but I think I have missed something, because the email to the box support @ ....... the ticket is not open .
Can you help me ?
Grateful.
Unable to receive tickets by email or on customer portal
I created a new support instance yesterday. I have been able to process inbound tickets from the web form and to be able to create a ticket from within the dashboard. I have forwarded my company email to the Zoho support email that is assigned within Zoho support email from my instance. I cannot however not receive any inbound ticket from any email I send to. I've tried to send to the internal email address and to my support email address (that is forwarded). No tickets are created. I created
Departments
Why I can not delete departments
Categories not working for help articles
The categories drop down doesn't seem to work so I can't create any help articles? Is there some trick to making it work.
Is there a configuration option that removes the 'On Behalf Of XXX Support' from the From email address when sending replies from a ticket?
I've configured several FROM email addresses, one for our internal Support email account and a few for specific agents. When we send a reply from within a ticket, selecting one of these as the FROM, the receiver sees 'support@XXX.zohosupport.com on behalf of XXX Support XXXsupport@XXX.com' I would like the reply to just show the FROM that we selected and not the zohosupport email address since we aren't publishing that to our customers. Thanks in advance for your help.
Merge files
I would like to configure my merge fields so duplicate tickets are not created Is it possible to have Ticket ID subject with in a time period Also merging same subjects stating with RE: When the agents on the help desk reply through outlook it contently creates new tickets between email rules and merge fields how can i stop this from happening?
support set up
when I log in to 'Support' I am sent to the Enterprise setup. I would just like to set up the free version to determine if it will fulfill my needs. How do I skip the Enterprise setup?
Invite email not being sent
Hi I am trying trial version of Zoho Support. I invited 2 person as agents using their email address that is set up on zoho mail and it does not look like it is getting to them. However when I send to their other email address (like gmail) they did receive the email. Anything I am missing?
Customer Portal - Costumization
Can I create a custom widget that I add into the Zoho Support - Customer Portal.
Why Due Date does not change when I open a ticket?
Hey guys, I'm having a little problem using SLA priorities. When I open a ticket and select the priority, the due date does not change or gets the date and time set up in the SLA manager. I want to know why this is happening, or if I'm not using the SLA priority correctly. PS: I'm a PRO user. Cleverson Darsie
due date
Hi all,How to calculate the due date automatically (new ticket) ?
Unable to Process Your Request when submitting a ticket
Several of my users have reporting getting an error message when submitting a ticket in the customer portal. This happens on Google Chrome, not sure of other browsers. If the browser is then closed and reopened, it works fine.
Push notifications every minute
I had a problem start today where I was getting push notifications on my iPhone for a customer who had not sent a message, except for 2 earlier in the day. I emailed him directly from another address and he verified that he had not sent additional messages. I checked the site, no messages. App showed no new alerts, neither did site. push notices were happening every 20 minutes or so. I reset the app and now I am getting them every minute. One push every minute, maybe ever two.
Is there a way to set Zoho support knowledgebase/articles with open access? Or workflow for support/chat/subscriptions
We have a website that requires users to login already and each user has a user name/password. We would like to make our "articles" part of that website, but not require the user to have a 2nd login... Do you have a suggestion on how to do this? Would zapier work? If not, is there a way on zoho support to add live chat and subscriptions tied into zoho support? So for example, if a client renews a Service Agreement and they call in, zoho support already shows their agreement is "active"... Any workflow
Customer Portal Customization - Adding custom placeholders
I am trying to modify the customer portal within Setup -> Portal Customization. I wish to add a couple of new placeholders in the tabbed menu. I can see from the HTML Editor that I can add pre-defined placeholders but how can I add custom placeholders where the content of the placeholders will be a webpage from a specific url? For example, I would like an extra placeholder called "Downloads" which reference a website at http://www.mydownloads.com and display this website within the content. Furthermore,
Email
Hi How can I change the support@xyz.zohosupport.com to support@xyz.ch?
custom reports
I currently have 7 license and considering adding an additional 5 but the biggest issue and what is holding me back, is the ability to create custom reports. I am currently using Vintatio and they have a great custom reporting system, the only downside is the cost which is the reason I like to migrate everybody to Zoho, but these last 5 users have specific reporting requirements. I keep hearing of an roadmap and upgrade but have not seen anything yet including adding features or improvements. Can
CRM Data Transfer
Am I able to transfer product info from Zoho CRM to Zoho Support? Am I able to transfer custom field data from Zoho CRM to Zoho Support?
How to create a Category
This page https://www.zoho.com/support/help/setting-up-community-forum.html says to create a category you start here: Go to Setup in Zoho Support >> Community. But I don't see the Category option under Setup. Is it inside one of the buttons in Setup? I looked through all of them with no luck. Thank you!
Would it be possible to automaticlly respond to a mail
Would it be possible to automatically to a ticket so that the mail with merge ticket id can be responded to from outlook
Mandatory fields in Ticket Generation
While generating Support ticket, The Mandatory field to enter is contact , May we change that mandatory field to Accounts ? As there may be many common name contacts within a Account or different Accounts.. It would be more easy to generate ticket with Account name instead of mandatory contact entry. And in mobile app version , Ticket displays with contact name highlighted & not the Account name, So due to many common contact name it’s difficult to recognize the ticket Account. & one has to edit
Product Price Showing In Product Tab
Hi A product price has appeared below my products in Support/Accounts/Products. Unit Price is a removed field in Setup/Layout/Products. The price shows as -$£0.00 for every product. How can I remove this? Thanks.
Inbound email marked as Spam in Support
Hi Support, Since you changed the inbound email process last month, I have noticed that the "Mark Spam" feature is not working anymore. If we mark inbound requests as spam, it doesn't stop them! We get several alerts emailed into our support address every day, some of these for example are "Success" reports. So we mark these as spam as we don't need to open request tickets for them. But since the changes last month, these emails now generate requests everyday. What can we do to make the "Mark Spam"
Support Request Template fields disappears when click in description field
We have created some support request template fields. When you go to use one, however, everything disappears once you click in the description field. See video. http://screencast.com/t/zPVfzfkuI36
How to remove a support ID that doesn't exist
I am having issues adding an agent to our support software, because it states "Zoho Support ID already exists. please use a different Zoho support ID" How can i delete something that doesn't exist and how can i get around this? Thanks Scott
Is there a way to hide/show fields on the load of ticket forms?
Is there a way to hide/show fields on the load of ticket forms?
How do I retain an agent assigned to a ticket when moving it from one department to another?
I have an agent in two departments. When I move a ticket from one to another, the agent assigned is unassigned and the ticket is left unassigned. How do I keep the same agent assigned.?
Limit agent access to tickets
I have beginning level agents who I want to ONLY SEE tickets that have already been assigned to them. I don't want them to see any unassigned tickets. I have a custom filter so they can filter for just their tickets, but I cannot tell in Profiles how to limit access to only these. Is this possible? thank you Jim
Post date tikect
Good day, Is there a way to post-date a ticket, e.g. work that was done on a previous month be able to create a from March on April. but reflect on the march report.
How do I use addrecords from vb.net?
Hello, I've been tasked with using zoho support for our ticketing system. As I try to add zoho into our existing web form I have come across an issue. I really want to use zoho since we plan to use the CRM as well, but I can't get this simple task to work. Typically when submitting xml data I'd use something like this: Dim req As System.Net.WebRequest = Nothing Dim rsp As System.Net.WebResponse = Nothing Dim Request As String = "" Request = Request & "authtoken=MyAuthToken&portal=PortalName&department=Support&xml="
Error connecting to Zoho Support to Facebook account
When I select the Facebook integration option below I receive an error from Facebook. How can this be resolved? Facebook Error:
Support portals opening tickets automatically
Sometimes a customer will email in a ticket to us, and they will CC another support vendors ticket system at the same time. What results is a nightmare of tickets being opened on each support system automatically back and fourth in a loop forever until someone intervenes. How it happens is that we send a response "your ticket has been created" that response goes to the other companys support system and they respond "Thanks fro the email your ticket has been created" and then our ticket opens a
Move STATUS field in ticket
I want to move the STATUS field in the Ticket. I tried doing this in Layout, but that just affects the ADD TICKET area. I want the actual ticket to show STATUS at the very bottom
user
Having trouble getting my user into zoho!!!! Help
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