Zoho Support GetRecords API filtering
I'm using the Zoho Support API GetRecords method to return tasks. Is there a way to filter the results on one or more specific fields to limit what data I return? Can I filter on custom fields too? Also, if I query the tasks, is there a way to get the parent request for that task? Perhaps I could get the request CASEID returned in the tasks GetRecords and the follow that with a request GetRecords with a filter on the CASEID? Of course this assumes I can filter GetRecords queries on a specific
Ensuring Transparency of Agent Costs
At Zoho Desk, we believe that some data points must be accessible for all users (except light agents). One such data point is agent cost per hour. Right now, this value is presented through the agentCostPerHour key in time entry APIs. You can restrict which types of users can view or not view this value, using profile-based field permissions (Read & Write, Read Only, and Don't Show). Going forward, the Don't Show option will be disabled for this key and only the other two options will be applicable.
Call Zoho API via API
Hi, Is it possible create ticket via api without oauthToken? I tried call Zoho API from my back-end with authorizationToken generated in https://accounts.zoho.com/apiauthtoken/create?SCOPE=ZohoSupport/supportapi,ZohoSearch/SearchAPI. and allways I get "errorCode":"UNAUTHORIZED","message":"You are not authenticated to perfom this operation." Regards
Zoho Desk Debug
When we get an error message in zoho desk , it shows the error text but we dont know what's the line number, can you please add that feature? That will make our debugging easier. Thanks
Deprecating a Key from Responses of Time Entry APIs
This is to inform you that we are deprecating a key from the responses presented for time entry APIs. This change relates to the way agent names are returned. Now, the details... The owner object in responses to time entry APIs returns the name of the agent and URL of the agent's profile picture. These data points are presented through the name and photoURL key respectively. The name key returns both the first name and the last name of the agent together. However, in APIs pertaining to other Zoho
Enabled multi factor auth on Office 365 Zoho will not send mail
I have tried to follow instructions to work with multi factor authentication activation on my company Microsoft emai account. When trying to send an email I get the following error message: 535 5.7.3 Authentication unsuccessful [MWHPR2001CA0018.namprd20.prod.outlook.com] How may I fix this?
Zoho Desk Search Endpoint
Hi, we are using https://desk.zoho.com/api/v1/search endpoint and we are struggling to understand the behaviour from the documentation. How would we perform a search for all resources with a particularly property value. For example to search all resources where ownerId=123345678 ? At the moment it looks like whatever is in `searchStr` param, will be matched across all properties of a resource. Thanks
Getting 302 response on trying to get authorization grant
Hi! I am experimenting with the Zoho Desk OAuth2 API but when trying to get an authorization grant via curl, I am getting a 302 response which seems to indicate the api endpoint having been moved to somewhere else. What am I doing wrong? curl -i https://accounts.zoho.com/oauth/v2/auth?response_type=code&client_id=<insert id>&scope=Desk.tickets.READ,Desk.basic.READ&redirect_uri=<insert redirect uri>&state=-5466400890088961855 Of course I have removed the client id and redirect uri in the example
Changing domain and Remote Authentication
If I were to change the domain url for a Zoho Desk account setup with remote Authentication, would I need have zoho install the ssl certificate, and recreate a new Authentication Key, or can the Key be used for the new site? ...also if I need to have you generate a new Authentication Key, will the current Key be valid, while we wait to receive and implement the new Key for the new Domain?
Integration with Zoho BugTracker and JIRA
Hi. Is it possible to integrate Desk with both, JIRA and Zoho BugTracker? We need JIRA integration to add issues related to tickets to our development department (they work on JIRA mainly) but from the other hand we would like to use integration with BugTracker for other departements (they work on Zoho Projects and Sprints): Is that something
How can I deleted a user using Remote Authentication API Key?
Hi, I am singing up users to zoho with Remote Authentication API Key. Can I remove user from Support Portal using this key? And is there any guideline/documentation out there for that? Thanks
Replying through email by client in Zoho API
Hello, I'm working on integration with Zoho Desk API. What we want is that customer creates a ticket in our portal, we can reply to that ticket in Zoho, and then customer can reply to this in our portal. How can we make customer email reply through API? Kind Regards
Zoho desk Rest API
I want to consume zoho desk ticket API,but i'm getting error as unauthorized person (401 http error code). I am setting params orgid and access token still i could not able to figure it out.
Pipedrive integration
Hello, Our customer success team control the workflow and our customer base with pipedrive. I would like to know if there is a way to integrate the actions within Zohodesk with the activities in Pipedrive. Mostly the decision factor surrounds the need that we have in creating a task with zohodesk so this would generate a trigger to the Pipedrive API to copy this to an activity there. What are the possibilities? Thanks in advance!
Oauth flow
When I start the OAuth flow - if I state that I want scope Desk.basic.READ then description in the authorization page says: Write basic desk data such as organizations,agents,departments,roles,profiles,licence It should be Read and not Write. Says the same thing when I change the scope to Desk.basic.WRITE... You can see in the attached screenshot the relevant part of the URL and the marked line in the authorization text. Am I missing something?
Treeview embedded in widget on Help Desk Home Page
Note: Zoho agents, please leave this discussion so I can hear from your users only. I already have a ticket open trying to find a solution for this, but it is taking too long for Zoho to find me a solution. Would like to ask Zoho Desk users only. I'd like to hear from other users of Zoho Desk, how you have setup your Home Page to create better navigation on your support process. I'd like to include a navigation treeview directly in my custom content on the home page, however Zoho support tells me
Remote Authentication Issues
Hi. I am trying to set up remote authentication, by following this guide https://help.zoho.com/portal/kb/articles/setting-up-remote-authentication. However when I fill in the details on the setup page (Remote Login URL, Remote Logout URL, etc), I always get the feedback that I need to logout, and just after there is a popup telling me that URLs and IPs are invalid. Then I logout, and try to login using my mapped domain, I get a 'Not Found'. When logging in using the 'safe url' (https://support.zoho.com/support/<myportalname>/RLConfig.do?actionName=showRL),
Webhook for Time Entry Add/Update/Delete
Hi, Is it possible, or on the road map for Time Entry events to be reported from the Webhooks functionality in the API? There doesn't appear to be anything in the Webhook documentation about Time Entries. We are trying to achieve a "live" copy of the ticket data for reporting/analysis with our other systems. We can get most of the information with the exception of Time Entries, however this is the most important part of information that we need for analysis. Thanks,
Getting ticket attachments
Hello, How to download ticket attachment? I'm using List ticket attachments to get every attachment, and response "href" has URL that shows Internal Server Error https://desk.zoho.com/DeskAPIDocument#TicketAttachments#TicketAttachments_Listticketattachments Can you advise? Kind regards
Can Zoho Support API retrieve data from my Custom Fields?
I have one custom field that I would like to read from the API but I don't know if/how I can do that. Any help?
Get all the tickets in a custom View where modifiedTime is greater than 1 day
Hi, My issue is that I need to retrieve all tickets in a View that the modified time is more than a 1 day for example. With the search tickets Api I can't filter by viewId. and with https://support.zoho.com/support/APIDocument.do#Tickets_Listalltickets I can't filter using for example the Param Name modifiedTimeRange How can I achieve this? Regards, Evelio
Update to Attachment APIs
As part of our regular enhancements to APIs, we have now changed the way responses are served when the resources you try to fetch do not contain attachments. Earlier, if the resource you tried to fetch did not contain an attachment, the response would return the 204 (No Content) status code. Going forward, in such cases, the response would return the 200 (OK) status code along with { “data” : []}. This change applies to APIs related to ticket attachments, contact attachments, account attachments,
Create Ticket for an agent using ZOHO Desk API
Hi, I am trying to integrate my PBX system with ZOHODESK . Below is my scenario: When Incoming Call is received by agent suppose [Ext. No. 2001], PBX API will send data to my web APP with following information Caller ID , Agent ID . Now I want to send this information to ZOHODESK and create ticket as Caller ID as Subject and Agent ID i.e 2001 is used to assigned ticket to him. Could you please help me regarding ZOHO DESK API which can help me to accomplish above scenario. Regards, Team Goga
List all mails by mail-adress
Hi, in our admin portal we now want to list all mails of a customer from the support portal, so best the complete dialogue between the customer and the support employee. But I can't find my way around the API-Doku https://desk.zoho.com/DeskAPIDocument, there is neither an entity "Customer" to find out a possible customer ID via e-mail address, nor an entity "Mails" to read all mails by customer ID. Is this documentation the right one for the support system at all? Thank you!
Introducing Limit Ranges for List Comments/Conversations APIs
Dear Zoho Desk users, This is to inform you that we are introducing two ranges for the limit query parameter used in list comments/conversations APIs across modules. The details are as follows. The range for the following APIs is 1-100. If you do not pass a value for the limit parameter in the API request, the default value of 50 is considered. List ticket comments - /api/v1/tickets/([0-9]+)/comments Get ticket comment history - /api/v1/tickets/([0-9]+)/comments/([0-9]+)/history List task comments
Enhancement to Agent-/Team-Related Permissions and Corresponding API Changes
When it comes to data security, it is not just the personal information of customers that must be kept secure and confidential. Your agents' personal information is equally important too. The more personal information you collect, the higher the risk of the information getting exposed or falling into the wrong hands. Therefore, establishing robust data security measures to safeguard the agent information stored in your help desk is critical. To that end, we are excited to introduce a more granular
Final Reminder about API Deprecation
Dear Zoho Desk users, This is the final reminder about the deprecation of our old APIs. About 11 months ago, we announced that our XML/JSON APIs will be deprecated and we informed you all to switch to the new REST APIs as quickly as possible. In later announcements, we also mentioned that integration tasks in custom functions must also be modified as part of this API transition. The sunset date we mentioned in our announcements - August 17th, 2019 - is just 10 days away. After this date, the old
File upload to Ticket api not working
Hi, I am trying to use the upload api (https://accounts.zoho.com/api/v1/uploads) to upload a file, so that I can attache it to zoho ticket. But this upload api always returns status_code = 405 message, event though the HTTP status code is 200 OK. Let me know what is the issue. I have attached the image about how I am calling the api through postman.
To use email as archive only, no action required
I have a mail box which we need to add to ZOHO desk. The given mail only have auto update with a simple attachment for reference. The agent should be able to access these attached or mail for reference and can be forwarded.
We are not able to create ticket with API in Zoho Desk
Hello Team, We are using woocommerce and would like to create ticket in zoho desk once new order is received in woocommerce. We tried out two types of integration solutions to achieve the above workaround. 1) Zapier Problem: The problem is with "contactId" field, if we do select existing ZohoDesk customers from dropdown then ticket is created successfully but it won't work if we are taking billing email as custom field from woocommerce webhook by selecting option "Use a Custom Value (advanced)" Error:
How to configuar JWT auth for zoho desk ASAP in android ?
I am want to setup zoho desk sdk in my android application But problem occurred in JWT authentication part in sdk From the documentation For setup jwt auth i setups jwt endpoint based on this docs https://help.zoho.com/portal/kb/articles/jwt-for-authenticating-users-in-the-asap-add-ons#How_does_a_JWT_work . The actual problem at not fully explained documentation at https://www.zoho.com/desk/developers/asap/mobile-sdk/android/authenticating-users-in-the-sdk.html#android_authenticating_users_in_the_sdk
Desk API - getting ticket by ticket number
Using the Desk API - How would I go about searching for a specific ticket - no matter what department - and display the ticket number and the subject of the ticket? For instance if I had a search box on my website and I entered 71245 I would want it to return #71245 - Do you offer internet service in my area ^ Ticket Number - ^ Subject of ticket.
Integrating Azure insights Exceptions with Zoho Desk
Hello there, I am in the need where I want to automate the system of creating tickets in Zoho desk where there is any exception tracked in Azure application Insights. Can you please guide me through how can I accomplish this. I am explaining in detail what I am trying to accomplish here: There is application in .net MVC which is connected with application insights. Whenever there is an exception tracked by Azure insights then it should create an Ticket in Zoho desk and assign to resource ( All
Will a Zoho Support plug in be made for Zapier?
Hi, at Zapier.com I can easily integrate a number of Apps with Zoho CRM, Creator and Invoices. Will a Zap be made available for Zoho Support in the near future?
Changing the Response for Article Search APIs
As part of our effort to continuously improve our APIs, we recently discovered that the responses to our article search API did not provide all vital information related to help articles. So, we have decided to enhance the API by changing the response format. The response to this API used to be presented in the following format: { "data" : [ { "summary" : "test ", "modifiedtime" : "2017-11-30T09:26:03.000Z", "viewcount" : "0", "permission" : "ALL", "id" : "5000000009361",
Zoho Desk Api customFields when creating ticket
Hi! I'm trying to create a ticket with customFields (i.e url) through API. It's only partially successfull because ticket is created but without customFields. Any idea why this happening?
Nearing the Sunset Date for XML/JSON APIs
Dear Zoho Desk users, About 10 months ago, we informed that Zoho Desk’s old XML/JSON APIs will be deprecated completely. Adhering to the timeline mentioned in the post, we fully deprecated the old APIs in February. We have now stopped providing enhancements, issue fixes, or customer support related to these APIs. We would now like to just gently remind you that the sunset date for these APIs is August 17, 2019 — just a month and a handful of days away. Please switch to our new REST APIs as soon
Contact filter in Ticket list api in zoho desk
Hi is there a contact filter in list all tickets api in zoho desk. in the docs its not available. I need to list the tickets in my erp based on customer login so if the filter is not available is there some other option to get tickets based on contacts.
OAuth token generation
I would like to be able to get an authorization code and access token offline which does not expire as I am making an integration between my application and zoho desk over API, therefore, no user consent to click accept. I am trying it now using postman but I am stuck. Please advise how to make it in script. Thanks
C# Web API - Oauth authorisation grant issues
Hi, I am writing a C# web api to integrate with Zoho Desk to raise tickets. I have attemped to authenticate via oauth but could not get past the inital auth grant step as the response from the Zoho api is a full html web page in the body of the response? As far as I could determine, this is designed so that user logs in to confirm the auth grant (is this assumption correct)? But as I am calling this programatically, there is no user involved so, I cannot get past this step? Have I made a mistake
Next Page