JavaScript error "event.data.split is not a function" on feedback widget
I am using zoho feedback widget. Getting below JS error from the included script Error: "event.data.split is not a function" on feedback widget Our application is prepared using Angular2 and we are just including default feedback widget code in the index.html page. Generated Code & Error: window.addEventListener("message",zsReceiveMessage,false); } else if (window.attachEvent) { // IE before version 9 window.attachEvent("onmessage",zsReceiveMessage ); } } //Function which receives and processes
Problem about Zoho extension "Channel Integration"
Hi, I create a new fresh zet project by zet init and after that I've just open Resources.json and put something like { "channel":{ "channelLogoPath" : "/app/img/logo.png", "acceptAttachments" : false, "updateRecords" : true, "contentTypes" : ["text/plain","text/html"], "redirectUrl" : "https:/xxxxxxx", "includeQuotedMessage": false, "sync": { "push": "http://xxxxxxxxxxx", "pull": "http://xxxxxxxxxxx" } } } after that, I tried zet validate and then I got this error PluginManifest file validation
forms system
can i add report form system on my website and how
I need custom function to update the product name for multiple tickets at the same time
I need custom function to update the product name for multiple tickets at the same time
API Rate Limits to prevent DDOS blocking?
I know that, currently, there aren't any account-level API limits. However, when trying to make a few thousand requests in a couple of minutes - to import our current users using an automated system - I believe I triggered DDOS protections and we were unable to access Desk at all for a few days from our office What safe limit should I put on requests to prevent getting locked out in the future?
How to generate oauth access token in one step - bash script
I need to embed zoho tickets in some bash script using tickets api but the main problem is token generation. Zendesk provide one token which we can use it everytime when we make request but here in zoho we have to go through two step gui process to generate auth token which is not feasible if i have to show tickets in my admin panel because oauth token have expiry time and refresh token can only be used 10 times, I guess ? So i basically want to know that if i can somehow generate token with the
How to query with custom fields ?
1- If i am fetching all tickets then it won't show me custom fields. How can i do that ? 2- I need to query my result with the help of custom fields ? It is very urgent.
How to wire up Form with Desk, so when a user submit a form, it becomes a ticket automatically? or I am not using the correct approach?
Just really a very common help desk, that either when a user send a email to my agent's email, then a ticket automatically created and when replied or resolved the user get a email update, like how zendesk work. or just simply allow any user submit a form entry and it becomes a ticket... Do I have to develop this with the API instead?
Is there a way we can redirect user to specific page with remote authentication?
Hi, We have enabled remote authentication on our company's internal application. We want to redirect users redirection to specific url as authenticated. For example, There is a Knowledge Base button on our internal application which is linked to Zoho KB portal. Is there any workaround that a user will visit Knowledge base portal as an authenticated user? Currently we can only redirect to Zoho Support Portal home page. but i want them to redirect to knowledge base page. Thanks
How to get all the accounts?
I'm new here. and i want to know how can i get all the accounts and contacts listed. basically i have to create a contact if there is no contact for a particular account, I have to create a contact using accountid. so, I am doing is simple. get each account_Id of all the accounts. check in contacts_id. that it exists or not. if not create a new contact using account_id create a token using account-_id and contact_id So, how should I get all the account ids that were created so far in zoho?
Create Multiple Contacts at Once?
Hello! My name is Joshua Evans, posting from our API management account Is it possible to create more than one contact with a single API request? I understand that the API limits have not been implemented quite yet, but it would still be nice to save on request time and batch create these contacts Thanks!
How to create a call activity through Zoho desk API
Is it posible to create a call activity through Zoho desk API?
FTP Server Links
We require links on our Desk Portal to our secure FTP server for customers to download products. Looking at the Desk API's it appears we can use Account and Contact create/update events to create corresponding structures on an FTP Server which then would be accessed from links on the desk portal. Has anyone else enabled such functionality?
Question about using Limit parameter
Hello, This is related to pointers that were shared in a previous question submitted to the community at the following link: https://help.zoho.com/portal/community/topic/desk-api-list-all-tickets. Found this very useful but it doesn't seem to work on my end. After trying the two examples provided in the above link, with parameters: <from=1&limit=99> and <from=100&limit=99> as well as other parameter values, the queries complete with the following error message every time: {"errorCode":"UNAUTHORIZED","message":"You
How to query Zoho Desk Tickets within a specific range of ticket numbers or ticket ids?
Hi, We've been trying to return a list of tickets within a specific range, and the option of using <from=value1&limit=value2> seemed to help until we realized that by running the same query over and over again with the same filter values (value1 and value2), we ended up with different results (different ticket results). And this is because we're not filtering by ticket ids or ticket numbers specifically. There is a way to submit a GET request for one specific ticket at a time, and this is by adding
How can we sort query results?
Hi, We're submitting a GET request to return ticket numbers from Zoho Desk and were wondering how to sort the result sets? Say if we wanted to sort by ticketNumber asc? Or by ticketId,email,... Is there any way this can be done in cURL? Thanks for advising P
Querying tickets with simple Maths
Hi, How can we find out what the minimum ticketId or maximum ticketNumber that we have in our ZohoDesk? Thanks, P
Filter zohodesk Accounts API based on created date
Hi, I am using ZOHO desk REST api for integration .But I am not getting any option to filter data based on datetime filter . Any reference on this requirment.
Problems with using Limit parameter
Hello, This is related to pointers that were shared in a previous question submitted to the community at the following link: https://help.zoho.com/portal/community/topic/desk-api-list-all-tickets. Found this very useful but it doesn't seem to work on my end. After trying the two examples above with parameters: <from=1&limit=99> and <from=100&limit=99> as well as other parameter values, the queries complete with the following error message every time: {"errorCode":"UNAUTHORIZED","message":"You are
Can Zoho Desk receive and process webhooks with a custom function sent by another system?
I'm trying to figure out how to update the status on Desk Tickets based on a webhook sent by another system. is this possible?
Duplicate output file
As soon as I add: pod 'ZohoAuth' pod 'ZohoDeskUIKit' pod 'ZohoDeskSDK' to my Podfile and build, I get Showing Recent Messages :-1: Multiple commands produce '/Users/bellus3d/Library/Developer/Xcode/DerivedData/B3DFaceScannerPro-eiejnoybuladqphjknwmhstmeucy/Build/Products/Debug-iphoneos/ZohoDeskSDK/ZohoDeskSDK.framework/Info.plist': 1) Target 'ZohoDeskSDK' (project 'Pods') has copy command from '/Users/bellus3d/Google Drive/iPad/iPad App Branches/iPadPro-App-Development-Branch/B3DFaceScannerPro/Dependencies/CocoaPods/Pods/ZohoDeskSDK/native/DeskSDK/DeskSDK/Info.plist'
Zoho Desk API: Contact ownerId should be optional?
Hi, according to the Zoho Desk API docs, when I create a Contact, the ownerId field should be optional: https://desk.zoho.com/DeskAPIDocument#Contacts#Contacts_CreateContact However, when I create a contact with "ownerId": null, I get the following 422 response: {"errorCode":"INVALID_DATA","message":"The data is invalid due to validation restrictions","errors":[{"fieldName":"/ownerId","errorType":"invalid"}]}. I think this only started happening today, because I'm fairly sure we have successfully
Adding file while raising ticket.
Is it possible to add image while raising ticket.
Linking CRM contacts and accounts to Desk via API
Hello, My system has a set of accounts and contacts that I would like to sync with Zoho Desk and Zoho CRM using the APIs provided. I have already written code that syncs my accounts and contacts with Zoho CRM and now I am trying to do the same with Zoho Desk. The problem is when I link them with the GUI provided the Desk records have zohoCRMAccount and zohoCRMContact parameters that I can't seem to be able to set via the Desk API. Is there some way I am missing to set these parameters via the Desk
Ticket Search API Call - Skip 5000 - INTERNAL SERVER ERROR
I'm trying to read more than 5,000 tickets in via the API. Once the search gets to a "from" of 5000, the request always gets an Internal Server Error response of: {"errorCode":"INTERNAL_SERVER_ERROR","message":"An internal server error occurred while performing this operation."} I can reproduce every time just by searching past 5000 Full endpoint: https://desk.zoho.com/api/v1/tickets/search?status=${CLOSED}&limit=100&from=5000&sortBy=createdTime
Is is mandatory to register with zohodesk for raising ticket?
Our application has already doing registration process and we dont want to register with zohodesk. can we use same userId for raising ticket with zoho.
Docs on API limits?
Is there any documentation on how many records can be retrieved or updated per api call. Is there any limitations on how many api calls/day? To access all Attachments and Logged Times it looks like we need to do that ticket by ticket. Is that correct? Regards, Glenn
Webhook Delete and Merge Not Working
I understand that Zoho has moved to a 'Ticket_Update' event for standard ticket deletions and we have been able to change our processes to handle those events. However when a ticket is merged I have been informed that I should receive a 'Ticket_Delete' event for that ticket, but my cache of the hooks I have received shows absolutely no Ticket_Delete events. Even if I permanently delete a ticket from the recycle bin manually I am not seeing any Ticket_Delete hooks come through. My hook subscription
Old APIs Fully Deprecated
As we had announced earlier here, our old APIs have now been fully deprecated. We hope that you have switched to our REST APIs to ensure smooth functioning of your tools and processes. Please keep in mind that the old APIs will not be supported, going forward. What this means is that we will not provide any enhancements, issue fixes, or customer support related to these APIs. The sunset date for the old APIs is August 17, 2019. Therefore, it is imperative that you switch to the REST APIs if you
Is it possible to tag Zoho Desk Ticket to Zoho CRM Account on the basis of custom field match instead of Account Name/Email???
I tried to update the Account name in the Zoho Desk ticket panel but it will not display the same ticket on that account in Zoho CRM.
Zoho Desk - Client Experience Application
Hi, I have noticed that client has to open client portal on web browser to reply or see open,closed,etc tickets. or even if he wants to chat. Why don't you people develop app like Desk Director so that your customers can give awesome experience their customers? Thank you, Jagjeet
API v2 oauth Response Time Zoho Desk
Hello, i am using oauth v2 api with a create,update - contact, tickets and comments. so, ZohoDesk issue is : i call this api in loop (Multiple Time). so it takes a many time for giving response. if i have insert a 12-15 records then it takes a approx 10 to 15 minutes. so any solution are available. Thanks, Ankit Vyas
(1) Is there a scope for multiple permissions, (2) persistent access.
Hi, We have an AI that handles a lot of our customer support for us. I would like to grant the AI access to our Desk tickets,etc. so it can do its work. 1. I want to give it broad scope. When I go through oauth using multiple scopes separated by commas, it throws an error. Is there a way to grant more scopes? 2. Is there a way to use api keys to access Desk via restful api without going through oauth2 and constant refreshes?
do zoho desk has webhook function? how can i access it??
I did some research and the only article I found useful about how to set up webhook is below. https://www.zoho.com/crm/help/automation/webhooks.html#Set_Up_Webhooks according to it, webhook should be under Setup > Automation > Actions > Webhooks. however, I don't have the webhook option even though i'm using an Support Administrator account. Anyone knows how to setup webhook in zoho desk? Any help would be so appreciated! Thanks!
ASAP API:- Captcha Removal
Hello, I have been reading a few topics regarding the removal of the Captcha field from the Add Ticket ASAP API. Do we have an option to remove this now? If not, is it on the roadmap to allow it to be configurable? If it is not on your roadmap, is there any where that we can make a request so that it can? We only allow users that have authenticated into our system the ability to create support tickets so this extra security check isn't really needed. Also we've had a few complaints from our own customers
Delete Ticket event for Zoho Desk webhook not triggering
Hello, I'm trying to use a webhook created in the Zoho Desk Webhook API to update a database when tickets are deleted. However, deleting a ticket from within Zoho does not seem to trigger the webhook. Using the API to list all webhooks, here's the webhook in question: {"data":[ {"id":"myWebhookID", "subscriptions": {"Ticket_Add": {"departmentIds":["myDept"]}, "Ticket_Delete":null }, "url":"https://my-app.com/sync/delete-ticket",
Organisation ID -> unauthorized error
I'm trying to get organization id, but I'm getting an error. {"errorCode":"UNAUTHORIZED","message":"You are not authenticated to perfom this operation."} I have checked my authtokens, they are same. But the problem persists. Please reply as soon as possible.
Integration ASAP Web Add-On with ReactJS
Is any one can share me how to integrate ASAP Web Add-On with ReactJS?
How to add Radio Button in Zoho Desk ?
I have a web pages which consists Radio Button and various different HTML controls. We are taking the inputs from these fields. After getting these data I want to send back to the Zoho Desk. But Zoho Desk has limited set of controls like (Single-Line, Multi-Line etc) But my input requires Radio Button and various different elements. How can I create custom web forms in Zoho Desk?
Introducing the onholdTime Parameter to Support the New On Hold Status
One of the recent powerful additions to the Zoho Desk feature set is the built-in ticket status called On Hold. This status will be of help to agents when they await a response from the customer or require the assistance of another stakeholder to resolve a ticket. When the status of a ticket is changed to On Hold, the timer is paused, thereby making sure that SLAs are not violated unreasonably. Keep in mind that the status of a ticket cannot go from Closed to On Hold. Similarly, Response Due and
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