Kaizen #86 - PHP SDK [Part III]

Kaizen #86 - PHP SDK [Part III]

Hey there!
Welcome back to yet another insightful post in our Kaizen series!

In this post, we will continue the journey of PHP SDK sample codes for Record Operations from last week. Let us delve into a new set of use-cases and expand your horizons with additional examples in the Record and Send Mail Operations. 

1. Subforms

To add subform details of a record during a record create/update, use the following format.

$subformVar = new Record();
$subformVar->addKeyValue("Subform_Field_API_Name", "FieldValue");
$record->addKeyValue("Subform_API_Name", [$subformVar]);

Repeat the second line of the above code to add as many fields as you have in your subform layout. To add multiple subform records, you will have to map the fields within a new object for each subform record. 

Here is a sample code to update the details of a custom subform in Contacts. 

<?php

use com\zoho\crm\api\HeaderMap;
use com\zoho\crm\api\record\BodyWrapper;
use com\zoho\crm\api\record\RecordOperations;
use com\zoho\crm\api\record\Contacts;
use com\zoho\crm\api\util\Choice;
use com\zoho\crm\api\record\Record;

require_once "vendor/autoload.php";

class UpdateRecord
{
   public static function initialize()        
   {
 // add initialisation code
 // refer to the previous post for details and examples 
   }

public static function updateRecord1(string $moduleAPIName, string $recordId)
    {
        $recordOperations = new RecordOperations();

        $request = new BodyWrapper();

        $record = new Record();
        $record->addFieldValue(Contacts::LastName(), "Boyle");
        $subformRec1 = new Record();
        $subformRec1->addKeyValue("Language_Proficiency", new Choice("English"));
        $subformRec1->addKeyValue("Personal_Email", "patricia.boyle@zylker.com");
        $subformRec1->addKeyValue("Secondary_Phone", "9876543210");
        $record->addKeyValue("Proficiency_and_Others", [$subformRec1]);
        $request->setData([$record]);
        $headerInstance = new HeaderMap();
        $response = $recordOperations->updateRecord($recordId, $moduleAPIName, $request, $headerInstance);
 //Add your code to handle the response received in $response
 // For more details, see here.
    }
}

UpdateRecord::initialize();
$moduleAPIName = "Contacts";
$recordId = "5545974000002858001";
UpdateRecord::updateRecord1($moduleAPIName, $recordId);
?>

2. Line Items and Line Taxes in Inventory Modules

2.1 Product Line Items and Product Line Taxes

To add or update product line items and their product line taxes in the Inventory module, use the following format.

$lineItemVar = new Record();
$lineItemProductVar = new LineItemProduct();
$lineItemProductVar->setId("product_id");
$lineItemVar->addKeyValue("Product_Name", $lineItemProductVar);
$lineItemVar->addKeyValue("Quantity", Value);
$lineItemVar->addKeyValue("ListPrice", Value);
$lineItemVar->addKeyValue("Discount", Value);
$productLineTaxVar = new LineTax();
$productLineTaxVar->setName("Tax_Name");
$productLineTaxVar->setPercentage(Value);
$lineItemVar->addKeyValue('Line_Tax',  [$productLineTaxVar]);

Repeat this code to add multiple products to the inventory record.
Note that when you update any one of the line items in the inventory records, the remaining line items will become null and have to be re-added to the list. 

2.2 Inventory Record Line Taxes

To add line taxes to an inventory record, use the following format.

$lineTaxVar = new LineTax();
$lineTaxVar->setName("Tax_Name");
$lineTaxVar->setPercentage(Value);
$record->addKeyValue('$line_tax', [$lineTaxVar]);

The 'line_tax' represents the tax amount specific to each line item. Whereas, the '$line_tax' represents the tax applied to the overall products in the line item list.

Following is a sample code to create a record in the Quotes module.

<?php

use com\zoho\crm\api\HeaderMap;
use com\zoho\crm\api\record\BodyWrapper;
use com\zoho\crm\api\record\LineTax;
use com\zoho\crm\api\record\LineItemProduct;
use com\zoho\crm\api\record\RecordOperations;
use com\zoho\crm\api\record\{Accounts, Contacts, Quotes, Deals};
use com\zoho\crm\api\record\Record;

require_once "vendor/autoload.php";

class CreateRecords
{
    public static function initialize()
    {
 // add initialisation code
 // refer to the previous post for details and examples 
   }

   public static function createRecords(string $moduleAPIName)
    {
        $recordOperations = new RecordOperations();
        $bodyWrapper = new BodyWrapper();
        $record = new Record();
        $record->addFieldValue(Quotes::Subject(), "Quote No 1");
        $AccountName = new Record();
        $AccountName->addFieldValue(Accounts::id(), "55459742858119");
        $record->addFieldValue(Quotes::AccountName(), $AccountName);
        $dealName = new Record();
        $dealName->addFieldValue(Deals::id(), "55459742858125");
        $record->addFieldValue(Quotes::DealName(), $dealName);
        $contactName = new Record();
        $contactName->addFieldValue(Contacts::id(), "55459742858122");
        $record->addFieldValue(Quotes::ContactName(), $contactName);

         //product 1
        $inventoryLineItem1 = new Record();
        $lineItemProduct1 = new LineItemProduct();
        $lineItemProduct1->setId("55459742897004");
        $inventoryLineItem1->addKeyValue("Product_Name", $lineItemProduct1);
        $inventoryLineItem1->addKeyValue("Quantity", 2.0);
        $inventoryLineItem1->addKeyValue("ListPrice", 150.0);
        $inventoryLineItem1->addKeyValue("Discount", "5%");
        $productLineTax = new LineTax();
        $productLineTax->setName("Sales Tax");
        $productLineTax->setPercentage(2.0);
        $inventoryLineItem1->addKeyValue('Line_Tax', [$productLineTax]);

         //product 2
        $inventoryLineItem2 = new Record();
        $lineItemProduct2 = new LineItemProduct();
        $lineItemProduct2->setId("55459742897009");
        $inventoryLineItem2->addKeyValue("Product_Name", $lineItemProduct2);
        $inventoryLineItem2->addKeyValue("Quantity", 1.0);
        $inventoryLineItem2->addKeyValue("ListPrice", 100.0);
        $inventoryLineItem2->addKeyValue("Discount", "3%");
        $productLineTax1 = new LineTax();
        $productLineTax1->setName("Sales Tax");
        $productLineTax1->setPercentage(2.0);
        $productLineTax2 = new LineTax();
        $productLineTax2->setName("Vat");
        $productLineTax2->setPercentage(4.0);
        $inventoryLineItem2->addKeyValue('Line_Tax', [$productLineTax1, $productLineTax2]);
        $record->addKeyValue("Quoted_Items", [$inventoryLineItem1, $inventoryLineItem2]);

         //line taxes
        $lineTax1 = new LineTax();
        $lineTax1->setName("Sales Tax");
        $lineTax1->setPercentage(2.0);
        $lineTax2 = new LineTax();
        $lineTax2->setName("Vat");
        $lineTax2->setPercentage(2.0);
        $record->addKeyValue('$line_tax', [$lineTax1, $lineTax2]);

        $bodyWrapper->setData([$record]);
        $headerInstance = new HeaderMap();
        $response = $recordOperations->createRecords($moduleAPIName, $bodyWrapper, $headerInstance);
 //Add your code to handle the response received in $response
 // For more details, see here.
    }
}

CreateRecords::initialize();
$moduleAPIName = "Quotes";
CreateRecords::createRecords($moduleAPIName);
?>

3. Events and Tasks Module Operations

3.1 Add and Update Participants in Events

There are two methods to add participants to an event. In the first method, use the record ID of the contact, lead or user. 

$participantVar = new Participants();
$participantVar->addKeyValue("participant", "record_id");
$participantVar->addKeyValue("type", "record_module");
$record->addFieldValue(Events::Participants(), [$participantVar]);

In the second method, mention the participant's email ID with the type key specified as email

$participantVar = new Participants();
$participantVar->setParticipant("name@domain.com");
$participantVar->setType("email");
$record->addFieldValue(Events::Participants(), [$participantVar]);

In the above code snippet, setParticipant() is a method used to assign a new value to the participant field. 

3.2 Reminder in Events

To create/update reminders for any event, use the following format. 

$reminderVar = date_create("YYYY-MM-DDThh:mm:ss.sssZ", new \DateTimeZone(date_default_timezone_get()));
$record->addFieldValue(Events::FieldName(), $reminderVar);

Here date_create() function is used to create the DateTime object with two parameters. The first parameter represents for the DateTime string and the following represents for the time zone

3.3. Reminder in Tasks

To create/update reminder for a task, use the following format.

$remindAtVar = new RemindAt();
$remindAtVar->setAlarm("ACTION=Value;TRIGGER=Condition;TRIGGER_TIME=hh:mm");
$record->addFieldValue(Tasks::FieldName(), $remindAtVar);

In the above code, the setAlarm() method is used to set the reminder properties. The multiple key-value pairs in the string argument denote the properties of your reminder. Following are the representation of keys for this field type.
  • ACTION - Specifies the notification type of the reminder.
  • TRIGGER - Defines the trigger condition that activates the reminder.
  • TRIGGER_TIME - Indicates the time at which the alarm should be triggered.
Refer to this document, to learn more about these key-value pairs and their possible values.

3.4 Recurring Activity in Events and Tasks

Use the following format to create a recurring event.

$recurringActivityVar = new RecurringActivity();
$recurringActivityVar->setRrule("FREQ=value;INTERVAL=value;BYMONTH=mm;BYMONTHDAY=dd;
DTSTART=yyyy-mm-dd;UNTIL=yyyy-mm-dd");
$record->addFieldValue(Module_API_Name::FieldName(), $recurringActivityVar);

Here, the setRrule() method is used to define the elements that determine the recurrence of the activity. This format is common for all the activity modules. To know more about the Rrule elements, refer to this post.

Below is a sample code to create an event using the above field types.

<?php

use com\zoho\crm\api\HeaderMap;
use com\zoho\crm\api\record\BodyWrapper;
use com\zoho\crm\api\record\Participants;
use com\zoho\crm\api\record\RecordOperations;
use com\zoho\crm\api\record\RecurringActivity;
use com\zoho\crm\api\record\Events;
use com\zoho\crm\api\record\Record;

require_once "vendor/autoload.php";

class CreateRecords
{
    public static function initialize()
    {
 // add initialisation code
 // refer to the previous post for details and examples 
    }

    public static function createRecords1(string $moduleAPIName)
    {
        $recordOperations = new RecordOperations();
        $BodyWrapper = new BodyWrapper();
        $record = new Record();
        $record->addFieldValue(Events::EventTitle(), "Test Events");
        $startdatetime = date_create("2023-05-16T23:03:06+05:30", new \DateTimeZone(date_default_timezone_get()));
        $record->addFieldValue(Events::StartDateTime(), $startdatetime);
        $enddatetime = date_create("2023-05-16T23:45:06+05:30", new \DateTimeZone(date_default_timezone_get()));
        $record->addFieldValue(Events::EndDateTime(), $enddatetime);

         //add participants 
        $participant1 = new Participants();
        $participant1->setParticipant("patricia.boyle@zylker.com");
        $participant1->setType("email");
        $participant2 = new Participants();
        $participant2->addKeyValue("participant", "5545974000002858122");
        $participant2->addKeyValue("type", "contact");
        $record->addFieldValue(Events::Participants(), [$participant1, $participant2]);

         //event reminder
        $remindAt = date_create("2023-05-16T21:00:06+05:30", new \DateTimeZone(date_default_timezone_get()));
        $record->addFieldValue(Events::RemindAt(), $remindAt);

         //recurring event
        $recurringActivity = new RecurringActivity();
        $recurringActivity->setRrule("FREQ=YEARLY;INTERVAL=1;BYMONTH=5;BYMONTHDAY=16;DTSTART=2023-05-16;UNTIL=2026-05-16");
        $record->addFieldValue(Events::RecurringActivity(), $recurringActivity);

        $BodyWrapper->setData([$record]);
        $headerInstance = new HeaderMap();
        $response = $recordOperations->createRecords($moduleAPIName, $BodyWrapper, $headerInstance);
 //Add your code to handle the response received in $response
 // For more details, see here.
    }
}

CreateRecords::initialize();
$moduleAPIName = "Events";
CreateRecords::createRecords1($moduleAPIName);
?>

Here is a sample code for creating a recurring task with a reminder.

<?php

use com\zoho\crm\api\HeaderMap;
use com\zoho\crm\api\record\BodyWrapper;
use com\zoho\crm\api\record\RecordOperations;
use com\zoho\crm\api\record\RecurringActivity;
use com\zoho\crm\api\record\RemindAt;
use com\zoho\crm\api\record\Tasks;
use com\zoho\crm\api\record\Record;

require_once "vendor/autoload.php";

class CreateRecords
{
    public static function initialize()
    {
 // add initialisation code
 // refer to the previous post for details and examples 
   }

    public static function createRecords1(string $moduleAPIName)
    {
        $recordOperations = new RecordOperations();
        $bodyWrapper = new BodyWrapper();
        $record = new Record();
        $record->addFieldValue(Tasks::Subject(), "Follow-up call");

         //task reminder
        $remindAt = new RemindAt();
        $remindAt->setAlarm("ACTION=EMAIL;TRIGGER=-P0D;TRIGGER_TIME=14:20");
        $record->addFieldValue(Tasks::RemindAt(), $remindAt);

         // recurring task
        $recurringActivity = new RecurringActivity();
        $recurringActivity->setRrule("FREQ=WEEKLY;INTERVAL=1;UNTIL=2023-06-01;BYDAY=TH;DTSTART=2023-06-01");
        $record->addFieldValue(Tasks::RecurringActivity(), $recurringActivity);

        $bodyWrapper->setData([$record]);
        $headerInstance = new HeaderMap();
        $response = $recordOperations->createRecords($moduleAPIName, $bodyWrapper, $headerInstance);
 //Add your code to handle the response received in $response
 // For more details, see here.
    }
}

CreateRecords::initialize();
$moduleAPIName = "Tasks";
CreateRecords::createRecords1($moduleAPIName);
?>

5. Send Email

You can either use an email or inventory template to send mail or write your own HTML/text body for the email. Refer to this sample code on GitHub to know how to fetch the inventory template IDs.  To use a template in your email follow the below structure.

$mail = new Mail();
$templateVar = new EmailTemplate();
$templateVar->setId(template_id);
$mail->setTemplate($templateVar);

Use the following format to write your own email body.

$mail = new Mail();
$mail->setContent("your_html_content");
$mail->setMailFormat("html");

To specify plain text as the value for the setContent() method, you have to set text as the value for the setMailFormat() method.

Here is a sample code of send mail using email template for your reference.

<?php

use com\zoho\crm\api\sendmail\SendMailOperations;
use com\zoho\crm\api\sendmail\Mail;
use com\zoho\crm\api\emailtemplates\EmailTemplate;
use com\zoho\crm\api\sendmail\BodyWrapper;
use com\zoho\crm\api\sendmail\UserAddress;
//use com\zoho\crm\api\inventorytemplates\InventoryTemplate;

require_once "vendor/autoload.php";

class SendMail
{
    public static function initialize()
    {
 // add initialisation code
 // refer to the previous post for details and examples 
   }

    public static function sendMail1(string $recordId, string $moduleAPIName)
    {
        $sendMailOperations = new SendMailOperations();
        $mail = new Mail();
        $from = new UserAddress();
        $from->setUserName("Patricia Boyle");
        $from->setEmail("patricia.boyle@zylker.com");
        $mail->setFrom($from);
        $to = new UserAddress();
        $to->setUserName("Carissa Kidman");
        $to->setEmail("carissa-kidman@yahoo.com");
        $mail->setTo([$to]);
        $mail->setSubject("Mail subject");

         //use this for customized email body
        //$mail->setContent("Hello! Thank you for shopping with us!");
        //$mail->setMailFormat("text");

         //use this for inventory template
        //$template = new InventoryTemplate();
        //$template->setId("55459741230768");
        //$mail->setTemplate($template);

        $template = new EmailTemplate();
        $template->setId("55459741230058");
        $mail->setTemplate($template);
        $mail->setConsentEmail(true);
        $wrapper = new BodyWrapper();
        $wrapper->setData([$mail]);
        $response = $sendMailOperations->sendMail($recordId, $moduleAPIName, $wrapper);
 //Add your code to handle the response received in $response
 // For more details, see here.
    }
}

SendMail::initialize();
$recordId = "5545974000002935001";
$moduleAPIName = "Contacts";
SendMail::sendMail1($recordId, $moduleAPIName);
?>

We hope you found this post useful and engaging! 

If you have any queries, feel free to drop them in the comments section below or reach out to us directly at support@zohocrm.com. We eagerly await your thoughts and feedback on this!

Keep an eye out for future posts packed with similar content!

Cheers!

Additional Reading


    • Recent Topics

    • Introducing parent-child ticketing in Zoho Desk [Early access]

      Hello Zoho Desk users! We have introduced the parent-child ticketing system to help customer service teams ensure efficient resolution of issues involving multiple, related tickets. You can now combine repetitive and interconnected tickets into parent-child
    • Function #8: Add additional charges to invoices

      Here goes one of the highly sought-after custom functions in Zoho Books. If you find yourself needing to apply additional charges to customers on their invoices (say credit card surcharges, or fuel charges applicable to customers from a certain region,
    • Alternative / optional Position

      How do you create an alternative position or an optional position (article) in offers?
    • جمود في الصفحة عند حفظ عمل

      عندما اقوم باضافة ايقونة الى صفحة النموذج تجمد الصفحة ولا تعمل وتصبح مثل المظلة احدث الصفحة لا تعمل انتظر قليلا لا تعمل اقوم بنسخ رابط الصفحة والصقه في الرابط فيعمل
    • ZOHO Books Canadian payroll Integration

      Hello, I know ZOHO books doesn't have Canadian payroll and I dont believe its coming anytime soon. My question is there a Canadian payroll software that could be integrated with Zoho Books? Thank you HD
    • Zoho Desk Time Tracking and the Salary Privacy Issue

      Hello colleagues, Just wondering if anyone did hit the same wall? In the Desk, when the agent-specific hourly rates are enabled (Zoho Desk → Setup → Time Tracking → Billing Preferences), these Time Entries are being displayed in the Ticket History tab.
    • How to Delete, Disable, or Remove Streams from the Mail App?

      Is there a way to remove Streams from the mail app sidebar? I get too many notifications, it doesn't add any value to Zoho's functionality (especially since you can just make comments inside an email), and is distracting. I do not want notifications/alerts
    • Delay in MX updates

      Hi, I set MX Records 12 hours ago, and I am receiving email normally, but I still get notification MX record is not pointing correctly. Error: The MX records of your domain is not yet pointed to Zoho Mail. Why there is a delay in detecting MX records,
    • Bigin iOS and macOS app update: Link email messages to pipeline records.

      Hello everyone! In the latest version of the Bigin iOS(v1.11.9) and macOS(1.8.9) app, we have brought in support for an option to link email to pipeline records. This helps you to view emails specific to a deal, especially when a contact is associated
    • make.com integration

      Just wondering if anyone on Zoho One account connecting apps to Make.com We're on Canadian server (.com) and when connecting to Make.com, it keeps having error of Invalid Client ID. I have contacted both Zoho and Make and both sides said it's not an error
    • Article Numbers for KB articles

      Hello, I was wondering if it's possible to turn on article numbers/ part numbering for KB articles. If this is not already a feature, we'd like to request it. Frequently a solution will require multiple articles so tracking which articles are referenced
    • Refund Request ,Zoho Mail Subscription (zoho suport is not replying)

      Hi Zoho Team, I recently subscribed to the Zoho Mail yearly plan, but after evaluating it, I found that the interface does not suit my workflow. I’ve already canceled the subscription from my end. As I’m well within your 30-day refund window, I’m requesting
    • File Encryption - Zoho Desk iOS app update

      Hello, Everyone! We have now introduced the 'File Encryption' option within the Zoho Desk app as part of the HIPAA Compliance. This option allows the user to encrypt the attachments within the Desk mobile app, which acts as an additional layer of security.
    • Data encryption - Zoho Desk iOS

      Hello, Everyone! In the recent iOS version(v2.8.23) of the Zoho Desk app, we have supported data encryption. As a part of HIPAA Compliance, the Zoho Desk mobile app now allow users to encrypt the Desk mobile database as an additional layer of security.
    • Notify Admin when a user forgets to check-in or check-out at the designated time.

      Hello, I would like notify the Admin via email when a user forgets to check-in or check-out at the designated time. What is the best way to setup this email notification?
    • Assistance Needed with Prospect Conversion Issue

      Hi, I attempted to convert a prospect to an account, but received a pop-up notification indicating that the contact information matches an existing contact. I selected the option to add it to the existing contact, but it appears the prospect was not successfully
    • Mail Merge - unable to send more than 50 email

      Hi, I've subscribed to the pay email service because of the Mail Merge feature. However, I've found that this feature only allow to send up to 50 emails. I've to attach a screenshot for your reference. This limitation is not mentioned anywhere in service.
    • Zoholics Europe 2025: Your Ultimate Data Analysis (Zoho Analytics) Workshop Experience

      Why should you attend? This year, Zoholics Europe 2025 is putting data analysis centre stage. With a dedicated workshop designed to answer all your data-related questions, you’ll gain practical skills, real-time solutions, and expert insights that you
    • UK payroll entries

      Hey guys, Nett payroll payments are imported direct into the bank, using an external payroll system (will be glad for Zoho to have a UK payroll app) At present I have monthly recurring bills for HMRC which are auto entered & paid when due. This seems
    • Invoice status on write-off is "Paid" - how do I change this to "Written off"

      HI guys, I want to write off a couple of outstanding invoices, but when I do this, the status of the invoices shows as "Paid". Clearly this is not the case and I need to be able to see that they are written off in the customer's history. Is there a way
    • Reverse Charge Services (Non-EU) Showing Correctly in 84/85 and 67, But Missing in Box 46 - Germany

      Hi, I'm located in Germany and I’ve set up my expenses for non-EU services (e.g., OpenAI, DeepSeek) under the reverse charge mechanism (§ 13b UStG) in Zoho Books, and I noticed some discrepancies in the VAT Summary Report. What’s Correct: Reverse Charge
    • Zoho Live Chat/Support

      What is going on with Zoho support lately? I've tried to use the live chat feature 4 different times and it refuses to connect to any (despite waiting over 30 minutes one of the tries). I finally gave up and emailed my question nearly a week ago and still
    • Can we have a module to records Certificate No and TDS rates for Lower TDS Certificates by the vendors ?

      Can we have a module to records Certificate No and TDS rates for Lower TDS Certificates by the vendors ?
    • Tip #38- Track Organizational Changes: A Guide to Using Action Log Viewer- 'Insider Insights'

      Hello Zoho Assist Community! Ever needed to trace who did what and when within your remote support operations? Let’s say your support team is growing, and you want to monitor key activities like settings updates, user invites, module changes, or permission
    • Tip of the Week #67– Avoid confusion – Mark duplicate threads.

      When customers send the same message to multiple email addresses, such as support@ and sales@, your team may end up seeing the same message in different inboxes. This creates confusion, risks double replies, and clutters your workspace. Use the Mark as
    • Tax in Quote

      Each row item in a quote has a tax value.  At the total numbers at the bottom, there is also a Tax entry. If you select tax in both of the (line item, and the total), the tax doubles. My assumption is that the Tax total should be totalling the tax from
    • Final Reminder: Discontinuation of Older ASAP Widgets and Mobile SDK Support

      We launched the new ASAP Help Widget last year, introducing a unified and enhanced experience. Since then, older configurations have been placed in read-only mode, with all major updates and improvements built exclusively on the new version. As part of
    • Zoho Subscriptions -- Zoho Commerce integration

      Is there integration between Zoho Subscriptions and Zoho Commerce? I would like to create subscription plans in Zoho Subscritpions and list them for on my Zoho Commerce store.
    • Website show Blank white screen

      Customer called me to tell me my website is currently down upon review it shows a white screen however I can access everything via editor. JITCADCAM.com
    • How manufacturing analytics can transform your enterprise with Zoho Projects Plus

      Did you know that every single car is made up of 30,000 to 40,000 individual parts? All of these are manufactured meticulously in various facilities before being assembled into one. The global manufacturing industry spans a wide range from delivering
    • Projects custom colors replaced by default orange

      Since yesterday, projects uploaded to Zoho, to which I had assigned a custom color, have lost the customization and reverted to the default color (orange). Has anyone else had the same problem? If so, how did you resolve it?
    • Customize your SalesIQ live chat with Custom CSS and blend it with your website design

      Hi everyone. Hope you all are having a great day! SalesIQ offers various inbuilt customization choices for your chat widget and window like changes in colour, theme, font etc. Although these choices are many, sometimes they may not match with the design
    • From Email Address When Replaying to Missed Chats

      One of the most common things we do is follow up on every missed chat.  Missed chats are like money in the bank, people just waiting for your response and to start a relationship with our companies. However, SalesIQ only lets you respond from 1 email address from your entire account?! We have happily paid for 4 subscriptions, but our users cannot reply from their own email address?  How are we supposed to build customer relationships? The fix to this issue is so simple, just load in the logged in
    • how to treat a same person as customer and vendor in zoho

      hi team, in my company, few persons acting as creditors as well as debtors (which means sometimes we pay them... some times we paid by them). in that case i would like to maintain a same ledger for that person.in zoho books it is treating creditor and
    • Narrative 6 - The impact of rebranding

      Behind the scenes of a successful ticketing system - BTS Series Narrative 6 - The impact of rebranding Every organization has invested in branding to set itself apart, and that should be reflected in the help desk. Zoho Desk enables organizations to apply
    • custom color palette for picklist in Sheet

      Migrating over from Google Sheets and missing the ability to customize the individual item colors of my picklist/dropdown menus. Is this something that is possible? A search showed me creating a custom color palette in Analytics is possible but I am not
    • What's New - July 2025 | Zoho Backstage

      Start smart, end strong. From knowing who’s coming to celebrating who showed up, July’s updates help you run events that feel organized from the first invite to the final thank you. Planning an event used to be like writing a choose-your-own-adventure
    • Image Upload Field API get encrypted ID and sequence number

      Hello is there a way to extract the encrypted id and sequence number from image upload fields through the Zoho CRM API? I created a custom script with javascript within Zoho CRM, but I want to extract the encrypted id and sequence number for all my images
    • Attention: Changes to 10DLC TCR pricing and new authentication requirements

      Hi everyone, Starting August 1, 2025, The Campaign Registry (TCR) is introducing new pricing changes and a mandatory brand verification process called Authentication+ 2.0, which will affect how you register and manage your 10DLC messaging services. These
    • Better Time Tracking

      We need better time tracking customization for IT MSPs. We also need reporting that is built in, rather than having to try and fumble with creating custom reports. We also need to be able to mark whether a ticket has been billed or not, I don't think
    • Next Page