need to know who my dns provider is
I am trying to verify my newly purchased domain releaserepairrejuvenate.com and I am not clear how. It keeps asking me to update the CNAME through my DNS hosting proivider, but I dont know who that is. I have only contacted and purchased through ZOHO. Please advise.
SPF Record validation for Route53
I've created a TXT record in AWS Route53 as per the guidelines, but still that yellow triangle is showing and in dashboard "immediate action required" shows. I've tested spf records here http://www.kitterman.com/spf/validate.html?
Outgoing Email Blocked due to a Virus that is now Fixed - Please Unblock
One of my email accounts has outgoing email blocked which seems to have occurred due to a virus on my wife's computer. That issue is now resolved and I need to get her outgoing email unblocked. How can I do that?
DKIM not verifying again.
I've had my SPF and DKIM records setup correctly with my DNS (Namecheap) for darklingdesigns.com for quite a while now and all has been working fine. Now I suddenly have warnings that DKIM and SPF are not configured correctly again. I used the SPF check tool in your help article and that IS show correctly. Now my dashboard is also showing the SPF correctly again. It's been several days on the DKIM though and I still can't verify. I tried generating a new code and still nothing. The DKIMCore check
Stuck with attaching Domain to Email account.
We created a Zoho account to host email. However after I verified the domain, the domain is not showing in control panel and I cannot add the domain anymore. I get an error that domain already exists. tried contacting Zoho support multiple times, but no success after trying to add MX and DKIM. this seems to be a problem with account, how can we delete the account and re create it ?
Cant Create More Accounts
Hi, I have a problem creating accounts, im create 25 users but i delete 1 to create other and i cant create i have this error You have reached the maximum user limit. Please contact support@zohomail.com for further details. But i have 1 user and 10 bonus users. Please Help
Getting a "Unable to connect to your account" error during migration.
Hi, I'm trying to migrate my company email accounts from G Suite to Zoho. I'm getting a "Unable to connect to your account" error and I can't figure out why. I need help urgently as office will be operational in less than 12 hours!! Thanks!
How to close an account when you added your domain in Zoho Mail?
Many users are struggling to close their Organization account created in ZohoMail. The steps below should help you seamlessly close your account. Please login as the Super Admin for your Organization. Go to Control Panel > User Details > Remove other users except the Super Admin from the list. (NOTE: If no other users are added except you, then go to the next step) Go to Domains > Delete the domain(s) you added with us. Go to Dashboard > Delete Organization. Go to http://accounts.zoho.com > Settings > Close
"Email address is already registered with another account" How to fix this?
Please help!When I try to create a user account for missbrittany@morningside-montessori.com, it gets put in the "Invitation" list. If I try to make missbrittany@morningside-montessori.com an alias for an account, I get the error: The email address is already registered with another account which is not a part of this organization. What do I need to do to create a user account for missbrittany@morningside-montessori.com?
Error: This user does not have a mail account
Dear administrators, I removed the email, and I can not add a group, alias, or even create the email again. Maybe it will help... on the Control Panel... User Details -> contato@marcenarianc.com.br -> Mail Accounts -> This user does not have a mail account. Please add a mail account contato@marcenarianc.com.br to user contato@marcenarianc.com.br, or completely erase this user, thus I can add it again. Thank you very much.
Self-deleted email account & reusing the address question
Hello, when I deleted an Email account (my own domain via the control panel) I then tried to use the deleted address as an “Email Alias” a pop up window informed me that “this Email id already exists” even though I had eliminated it: Is this a permanent feature or is it a question of waiting a few hours for Zoho to do its “housecleaning” before being able to reuse the address. Thanks for any info for this.
I can't find the Control Panel!
Hi Support, I must be doing something wrong or looking in the wrong place, but I just can't find the Control Panel in Zoho Mail. I want to add a domain but need the Control Panel to do this. Can you point me in the right direction please? Kind regards Nick Kelly IT Planning
Can't recreate mail address. Mail ID already exists.
Hello, I deleted an account in Control Panel. After that I cannot reuse mail address. When I try to add it to another account, I receive message: "Email ID already exists". Please, advice me how to solve this problem. Best regards. Michał.
User Already Exists Error
Hi There I'm trying to add the user darren@haywards.co.za to my domain under the Zoho Mail Administrator Control Panel, however I keep getting an error message which states that the user already exists even though when I look at the list of users it's not there. I've seen other posts on this forum about this issue being caused by the user's email being assigned as a secondary email to a Zoho account but I'm not sure which account darren@haywards.co.za is linked to. Can anyone assist? I would really
secondary mail id linked to admin account not able to change or delete
Hi, Please let me know how can I change or delete the secondary mail id which is linked to admin account. This is my first time, when trying to setup mail setup created user itadmin@prachinbharat.com after completion of setup and getting verified with domain, it asked for preferred user name and I entered naveen. Now while creating naveen as user for this time it's not allowing. Kindly help me to solve this problem. Regards Vasant B Alagundagi. 9900785307
Regardles DKIM - Zoho key is not working
I followed the procedure for configuring DKIM in my domain, but the key that I generate in Zoho is not valid in http://dkimcore.org/c/keycheck, where I received the message that the public-key is requiered. I verified with another tool, different than zoho, https://www.port25.com/dkim-wizard/, and after the key is generated and configured in my dns the http://dkimcore.org/c/keycheck my domain pass the verification procedure. How can I move forward, it seems that is not my DNS or the configuration
A design flaw ? How to log to admin, if signed up with Gmail ?
Hi This is one hell of a design flaw I think. I signed up to Zoho with my GMail credentials. I set up the account, and the MX records on my domain, and I can send and receive emails. BUT when I wanted to delete a user I added twice by mistake, it prompted me for the admin password, which I never had (signed up with GMail, remember...). I read that in this case I should click the "reset password" and follow procedure. What happened is that in order to reset to a new password, I had to put the current
DKIM Validates everywhere but Zoho
Hello, Please help. Here's all the details I believe helpful. Thank you for your time. I setup at the domain level and in DKIM. I am validated here: https://mxtoolbox.com/SuperTool.aspx?action=dkim%3ajustincavin.com%3averidic&run=toolpage and here: https://protodave.com/tools/dkim-key-checker/ I'm using selector 'veridic' on domain 'justincavin.com'. My TTL is set as low as it goes. The last time I tried this I let it set for days. Why won't it validate on Zoho? Again thank you.
E-mail already exists
For the "petforyou.eu" domain I can't recreate user "wiktoria" and group "info" after deleting it before. I tried to contact with support but without response. For group "info" I have information "user email exists", and for "wiktoria" user I get the information "This user is not allowed to add in Zoho". Before delete I create the users normally. It looks like problems with entries in your database? I spent many time on trying to resolve this problem with different ways and reading this forum. Please
E-mail already exists
I sent an email on support@zohomail.com but without response. After deleting users, I can't recreate them again because have message "email already exists". Problems with emails: piotr@petforyou.eu wiktoria@petforyou.eu info@petforyou.eu I spent many hours on trying to fixing it but without success, I suspect that the fault of the entries in your database. Please help.
Add new user show me already existing use, but isnt =(
Hello, I 'm trying to create a new email but I'm always getting the same error "User already invited", but not send email to them... and since I'm the manager I need to add this new email.. does anyone knows how to proceed? Best Regards
Email already exisit and change admin email
Hello, I created a email called mysag@mysag.com.br and after I removed it, because I'd like to use this email as a group. But when I try use this email returns to me a message with this email already exists. Also, I'd like to know if i can change the admin email to vinicius@mysag.com.br and use the email admin@mysag.com.br in a group too. Thanks
Getting a "Unable to connect to your account" error during migration.
Hi, I'm trying to migrate my company email accounts from G Suite to Zoho. I'm getting "Unable to connect to your account" error during migration and I can't figure out why. Please help. Thanks!
Cuenta de Correo Bloqueada
Saludos, tengo una Cuenta de Correo gmunayco@agrileza.com.pe, por Haber Llegado al limite de la USO de la bandeja de entrada ¿se ha BLOQUEADO EL Servidor entrante y saliente, favorecer Como Debo Hacer para reestablercer y volver a Recibir correos. gracias Ernesto de la Cruz Hernández Administración WWW.AGRILEZA.COM.PE
I am unable to send emails from my email id
Please check the issue. I am facing problem from last 12 hrs. I am unable to send emails. My email id is mark@designsandmedia.in
How to verify SPF?
SPF entries in your domains DNS are not configured to match with Zoho.Please configure SPF to ensure better email delivery. I believe i have already set up this within my domain's DNS records. Where do i click within the control panel to "verify SPF"? All i see is DKIM Thanks in advance!
secondary mail id linked to admin account not able to change or delete
Hi Please let me know how can I change or delete the secondary mail id which is linked to admin account. This is my first time, when trying to setup mail setup created user itadmin@prachinbharat.com after completion of setup and getting verified with domain, it asked for preferred user name and I entered naveen. Now while creating naveen as user for this time it's not allowing. Kindly help me to solve this problem. Regards Vasant B Alagundagi. 9900785307
DKIM entries in your domains DNS are not configured to match with Zoho.Please configure DKIM to ensure better email delivery. Learn more
what dose this mean I have my zoho account and the site has been hosted using godaddy can anyone help me
forgot password
Hi, I forgotten my admin credentials mail and password. I do remember i given as singar@spaceultima.com. kindly do the needful. I shall highly appreciate your emergency support. Thnaking you in anticipate, Singar
Blocked account
Please help unblock annettejwood@apxara.com
Forgot Admin Username
Hi, I tried posting earlier but doesn't look like it went through. For my domain, I've forgotten the super user ID. My email is bikash@partycl.xyz. Please help! Thanks, Bikash
Forgot Admin Username
Hi, I can't remember my admin username. My domain is partycl<dot>xyz and my user account is bikash<at>partycl<dot>xyz. Thanks for your help! Bikash
SPF Record Fail
After configuring SPF records in my dns zone the warning label under the SPF Sign in the Mail Admin doesn't disappear. I also tested my configuration with super tools and it says that is well configured. So why doesn't it disappear?
can't setup additional user
Hi, I initially added 6 users under our domain, and then the next day realized I needed to add one more. Each time I try to add this user, it seems to process without any error message, but the user never shows up on my list of users. What am I missing?
Forgot Admin Details
Hi Team, I have forgotten the details of my admin email, that's why unable to login to control panel of the Zoho mail. Can you please let me know which is the email id in use for Zoho admin so that I can login using that one. Currently, I have my id asinfo@dealwithusmail.com and others also are there and working. Regards, Avinash
Admin and Super admin roles
Hi, We are unable to figure out our company's Admin and Super Admin roles. My email ID is av.santosh@sgkventures.com Could you guys help us with this? Thanks, Santosh
Urgent (I need this email ASAP): Email address already exisit
Hi, wanted to set up a group with an email address of payment@mydomain.com. However, when I try to add the email address, it says that email address already exisit and I can't find it anywhere. Secondly, I added the SPF record correctly but it was still not verified.
Group Creation Failed
Hello, I am trying to create a group following this instruction. No matter what, I get "group creation failed" message. No reason are given as to why it fails. Thanks.
Outgoing mail blocked, on paid plan, support tickets and e-mails are ignored for 3 days now
I created a free account and after sending just a few e-mails my account was blocked, with no explanation shown in control panel or any other explanation. In the control panel in Troubleshooting -> Blocked accounts (https://mailadmin.zoho.com/cpanel/index.do#troubleshoot/blockedaccounts) I attempted to use the Unblock function. However it resulted in an error saying it's a feature for a paid plan only. So I purchased a paid plan and attempted to Unblock again, but this time the error showed "Sorry
Incoming and outgoing email blocked
My email storage now is under 47% Please unlock the email account: info@rotularte.com.ar Incoming and outgoing mail is blocked Thanks Alejandro
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