Issue: Responses sent multiple times from Zoho Desk
Hi All Im afraid we are facing an issue with Desk where responses from Desk are being sent out multiple times. We have all hands on board and we are working on fixing this. I will be posting a follow up shortly as soon as this is fixed with the RCA. Appreciate your patience in the meantime. Regards Aarty
Campaigns Community Meetups 2019 - Asia Pacific (APAC)
Hi everyone, Hope you all had a great start for the year! Zoho Campaigns is back with its first round of Community meetups for this 2019. Location: Asia Pacific (APAC) Cities: 8 (Bangkok, Ho Chi Minh City, Hanoi, Hong Kong, Manila, Jakarta, Singapore, Kuala Lumpur) Agenda: 1. Introduction to Zoho Community 2. The Basics of Email Marketing: Creating effective campaigns Integration with Zoho CRM Content Personalization Best Practices 3. Drip Marketing 101: When and why to use drip campaigns Autoresponders
First Zoho WorkDrive Community Meetup in Singapore - January 2019
Hello Everyone! We’re excited to announce our first meetup for Zoho WorkDrive in Singapore. Zoho WorkDrive is a content collaboration platform designed for teams to store, share, manage, and work together on files of any size. This meetup will bring together Zoho WorkDrive users, partners, and experts to discuss key product features, best practices, and applications. Discover how WorkDrive can improve your team's collaboration. This is a great opportunity to learn and network with Zoho partners,
Community Digest - December 2018
Product announcements On Zoho CRM and Zoho Desk enabling improved customer experiences in the insurance industry. Zoho Community Meetups The offline Zoho Community wrapped up hundreds of meetups across several countries last year. We're excited to announce the first quarter of 2019's user meetups. Zoho CRM meetups across the US. Zoho CRM meetups in APAC. Zoho CRM meetups in UK. PartnerSpeak corner Take a look at Jason's custom function for the tracking of UTM campaign information
Free Webinar: Integration of Zoho Vault with Zoho Mail and Zoho Desk
If you’re using Zoho Mail or Zoho Desk, chances are you’re already accustomed to the ease and efficiency with which these products improve your workflow. Alongside your favorite features, we are now leveraging our in-house password manager to help you secure and manage your passwords with the Zoho Vault integration. The Vault extension can securely store, share, and access your passwords from within Mail and Desk. For those of you who are new to using password managers, some important statistics
Give your chat a whole new transformation with power-packed chat windows
Have you checked out the new-look of our chat window yet? Yes, SalesIQ powered chat windows have been completely refurbished. A chat window that can be more than just a platform for your operators to chat with visitors landing on your site. We have not
Zoho Forms 2018 - A Recap
Hello everyone, Time flies! It feels as if we just launched Zoho Forms, yet it's already been a 3 year journey. Over the past year we released new features, integrations, and made additional enhancements while continuing to support easy form building! Here's the recap of all the releases in a nutshell. That's a wrap! Zoho Forms is gearing up for 2019 and we've got a whole range of new features, an improved UX, and a solution to help simplify your form management process. Stay tuned for our latest
Journey in 2018 - A Zoho Analytics Travelogue
2018 was an eventful year for Zoho Analytics, as we had the Zoho Analytics 4.0 release in November. The product has moved more into the Analytics realm with a lot of key features such as Ask Zia, Forecasting, Auto-data Blending, Data Alerts, Contextual Commenting, Geo Map Charts, and Dashboards with flexible layouts. We have revamped the interface completely too, to enhance user interactions. We introduced a good many connectors to popular business apps over the course of the year. We take this opportunity
Simplify and Centralize your workflows with Forms
Hello Everyone, We're thrilled to kickstart this new year with a feature release! Forms in Cliq - just got bigger and better. Forms allow you to work with multiple pieces of information at one go! Creating a survey, assigning a task in your project management software, raising a request with your IT team, or anything else that requires you to perform a multistep task, across single or multiple applications— Forms can do it all. A quick rundown of the uniquely powerful features of Forms Dynamic -
What's New in Zoho Books - December 2018
Hello everyone, This year is almost at a close and we're still churning out updates here at Zoho Books. This month, we're bringing you updates varying from customizable notifications to enhanced reports. Let's dive in! Create Your Own In-app Notifications Customizable and convenient--the new in-app notifications are meant to save you time and keep you informed. These notifications can be triggered by setting up workflow rules and are sent to the Zoho Books mobile app as well. Customize Your Vendor
What's new this December in Zoho Subscriptions
The year is almost over and we here at Zoho Subscriptions have released new features and updates on the month of November. Let's take a look at the features we have worked on in the past month. Zendesk Integration The Zoho Subscriptions app for Zendesk
Kickstarting 2019 with seven new language updates for Zoho Campaigns
Hello, With the onset of a bright new year, we're pleased to be announcing about our next product update. Zoho Campaigns now supports 16 languages! In addition to the nine languages that are already available, seven new languages have been added. By choosing a preferred language from your Zoho account setup, you'll be able to use Zoho Campaigns' interface in a customized way. The newly-added languages are: Danish (Dansk) Polish (polski) Russian (русский) Turkish (Türkçe) Vietnamese (Tiếng Việt)
Quarter 1 - Zoho CRM Community Meetups in US
Hey there! Zoho User Groups are region-wise pockets of the larger vibrant Zoho Community, bringing together people from all professions and countries who use Zoho. These groups facilitate you to Share and learn more on Zoho CRM, tips and tricks, and how to use it best Network with and help out fellow Zoho Users Meet and network with Zoho experts and partners Collect a few points and badges on the online community by checking into the meetup as well. Agenda: 1. Welcome and Onboarding 2. CRM
Live Webinar: Conduct engaging training in a cost-effective way
Hello, Happy New Year to everyone! We would like to say a big thank you to all our ShowTime users for your kind support the previous year, and we welcome you to the first webinar of the year, 2019. Do you agree that in-person training promotes collaborative learning, enhances critical thinking, and keeps participants motivated? If so, with ShowTime you can enjoy all of these advantages while training remotely. Join our live webinar to learn how ShowTime helps to deliver engaging corporate
Quarter 1 - Zoho CRM Community Meetups in APAC
Hey there! Zoho User Groups are region-wise pockets of the larger vibrant Zoho Community, bringing together people from all professions and countries who use Zoho. These groups facilitate you to Share and learn more on Zoho CRM, tips and tricks, and how to use it best Network with and help out fellow Zoho Users Meet and network with Zoho experts and partners Collect a few points and badges on the online community by checking into the meetup as well. Agenda: 1. Welcome and Onboarding 2.
Zoho Books Is MTD-Ready (UK Edition)
Making Tax Digital (MTD) is coming into effect in the UK in April 2019. If your business is above the VAT threshold of £85,000, you must submit your VAT returns using an MTD-compliant accounting software. Today, we are happy to announce that Zoho Books is MTD-ready and we’ve successfully submitted the first VAT return for a customer under the MTD VAT pilot programme through Zoho Books. We did this just weeks after HMRC listed Zoho Books on its website as a software that supports MTD for VAT. Check
Walk-through 6: Speeding up event check-in
Hi all, Nothing beats the feeling of watching your efforts bear fruit as you greet attendees showing up to your event. Making the check-in phase as seamless as possible will ensure that you avoid the dreaded long queue at the registration desk—and provide attendees with the best experience possible. In today's post, we'll discuss speeding up event check-in. Optimize the check-in process at your event by using the Zoho Backstage for organizers mobile app, available in Android and iOS. Also, access
Tip 34: Baseline in Zoho Projects
Baseline sets a benchmark for the project and tracks deviation in schedule. It is inevitable to have changes in a project. Create multiple baselines and compare them with your current project schedule. Establish an initial baseline before commencing the tasks. Baseline gives you a clear picture of all open tasks and comes in handy to compare and evaluate the current schedule. Don’t panic about losing track of tasks which delay the original schedule. You can set up multiple baselines and compare
What's New in Zoho Inventory - December 2018
As we near the year-end, let's see what our team has put in for an enhanced inventory management for your business. Checkout the new features put forward for the month of December. 1) Android App for Zoho Inventory You asked, and so we delivered. We present to you the all-new Zoho Inventory Android app. Now manage your inventory with ease, from anywhere, anytime. With the app, you can manage items, generate and fulfil sales orders, track shipments, and get notified when it's time to reorder items.
Live Webinar: Improve your team’s productivity.
"The strength of the team is each individual member. The strength of each member is the team." – Phil Jackson Whether you're running a startup or working with a team, it’s essential for people to access and work together on files and folders. But this process can get derailed when multiple users and versions of a document are thrown into the mix. Transform the way your team works together and manage members and their files to boost productivity across teams. Join us for a free webinar on Thursday,
Introducing the onholdTime Parameter to Support the New On Hold Status
One of the recent powerful additions to the Zoho Desk feature set is the built-in ticket status called On Hold. This status will be of help to agents when they await a response from the customer or require the assistance of another stakeholder to resolve a ticket. When the status of a ticket is changed to On Hold, the timer is paused, thereby making sure that SLAs are not violated unreasonably. Keep in mind that the status of a ticket cannot go from Closed to On Hold. Similarly, Response Due and
Introducing the mobile app for event organizers
It doesn't matter if you're planning your first trade show or an annual executive retreat—organizing an event requires your undivided attention. This is especially true on event day, when things can quickly get out of hand. So how can you stay on top of everything happening at your event? Introducing the Zoho Backstage for Event Organizers mobile app, for Android and iOS—designed to improve and simplify your event management. Getting things started on time, checking in attendees on event day, following
Cliq 2019 update: #3 Optimize your chat time with @mentions and #tags
Hello readers, This is the third post in Cliq 2019 update series. Today we are gonna see in detail about @mentions and #tags—one of the simplest and basic features, but pack quite a punch if used effectively. Let's see what they hold. Why do you need @mentions? @mentions are used to tag people, and tagging users for messages meant specifically for them, saves a great deal of time! Wondering how it works? Well let's take the following scenario. A discussion on how to fix the breakage that happens
Zobot to showcase your products and provide all-round assistance
We received a bot building requirement to assist website visitors with following options. We are sharing the script here for the benefit of others, do give it a try: Bot Requirements: A bot to: Display products available in the website Provide links and direct visitors to products of their choice Schedule a demo call Generate leads Provide support and ticketing options What will this Zobot do ? First, when the visitor hits the site, the bot will display a welcome message and a menu with following
Join us in Singapore for a Zoho Creator Community Meetup!
Hi everyone, We're hosting our first ever community meetup in Singapore and we'd love for you to be part of it! Whether you're a long-time customer looking to sharpen your skills, or a new customer looking to learn more about Zoho Creator, this meetup is the place to be. We will walk you through some of Zoho Creator's most important features while sharing tricks and hacks to help you get the most out the platform. At the end of the session, there will be plenty of time for questions and conversation.
With Zoho Desk, now take the solution to your customers.
When your customers have a question, they have to leave your app or website, go in search of an answer, and maybe even contact your customer service team. You lose out on significant time that they could've spent on your app instead of scouring your help center or writing to customer support. What if you could give them all these options right in your app? ASAP for Zoho Desk ensures that your customers never have to leave your app in search of help. ASAP helps businesses go mobile-first, by bringing
Introducing SignForms to simplify the document signing process
Hello Today we are excited to announce the general availability of SignForms. Gone are the days, you need to import a document, add recipients, fields, and send it out for signing manually every single time. For example, if your company wants to get their social media policy signed by new hires, the human resources team can create a SignForm and embed its URL in your company's onboarding email for new hires to sign and submit. How it works: Create a new template or convert an existing template into
Cliq 2019 update: #2 Organize your workforce with the revamped Admin Panel
Hello everybody, Today's post is all about the revamped Admin Panel—a major update to help you organize your company's structure in Cliq. In this revamp, we have kept the existing features of the old admin panel (just aligned them a bit different now), and brought in some cool features. Let's take a look at them. Bring in your company's structure into Cliq All your employees will have specific roles at workplace. Be it the department they belong to, their designation in that department or the various
What's New this November 2018 in Zoho Invoice?
We've got some amazing product enhancements that will improve your invoicing experience in Zoho Invoice . Check them out below! Enhanced Version of Zoho Invoice - Zoho Projects Integration We have enhanced the Zoho Invoice - Zoho Projects integration. In this, you will be able to sync project related data such as Project info, Tasks, Bugs, Timesheets and its users from Zoho Projects to Zoho Invoice.With the imported data, you can send invoices from Zoho Invoice. This enhanced version is currently
What's New this November 2018 in Zoho Books?
Hello Everyone, Each month, Zoho Books works towards building better products for its customers. Like always, we have a bunch of new updates rolled out this month. Read on to know what's new! Enhanced Zoho Books - Zoho Projects Integration Zoho Books - Zoho Projects integration has been enhanced to allow all your data in Zoho Projects to sync with those in Zoho Books. You can set your sync preferences and view the status of your data on a new dashboard. The integration also lets you create transactions
New Integration: Zoho Vault - Zoho Mail
Hello, Today we are happy to announce Zoho Vault's integration with Zoho Mail, our company's email hosting software for businesses. With this integration, you can now quickly create, edit, and share secrets directly from your mailbox. This integration will help companies to boost productivity, security and the overall user experience. Prerequisite: A valid Zoho Vault and Zoho Mail account. Integration steps: This integration is enabled by default in Zoho Mail. So no further configuration steps
Walk-through 5: Scheduling event emails
Hey everyone, A vital part of hosting a successful event is reaching out and connecting with your audience. Properly-timed communication will not only leave a good impression on prospective attendees but is also effective in increasing your event attendance. In all the commotion of planning an event, how can you make time to communicate with everyone, ensure the right information is being given to the right people, and that it reaches them at the appropriate time? In today's post, we'll discuss how
How to protect exported visitor data from breaches?
Why take chances with your visitor data when you can protect them even if you choose to export them out of your SalesIQ portal for reference? Yes! You can opt to lockdown visitor data during exportation with a password. This is how you can achieve this: To always stay in loop click on this link and then on the follow button which you can find onto your right. Best, Bala
Tips and Tricks 03: 3 tips to attract more audience to your training sessions
Welcome back to ShowTime's Tips and Tricks. In our previous posts, we saw how notes can boost virtual learning and how you can select participants for your trainings. Today we'll learn how to promote your sessions effectively from ShowTime. A lot of time and work goes into contacting potential trainees, setting up logistics, and creating the content for your training sessions. However, even a beautiful and well-delivered session will fall flat if no one attends your training. Promotion is the
Tip 11: How to extract the time from a Date-Time field.
Hi folks, Over the last few months, many of you have been asking for a Time field in Zoho Creator. We realize how important this field is to you all, and we promise to support this as soon as possible. In the meantime, here are a couple of workarounds that will help fetch the time from a Date-Time field. 1. Using the in-built String functions The easiest way to extract time for display purpose is to use a toString() function with preferred time format we need. We shall get the 24 hours format or
New Features and Enhancements in Zoho Vault (Oct, Nov)
Hello, In the last two months, we have rolled out a bunch of new features and enhancements in Zoho Vault which will help our users to simplify their day-to-day password management operations. Zoho Vault extension for Zoho Desk This extension will help users to quickly store, modify, and share passwords directly from Zoho Desk. Agents can concentrate on resolving customer queries while Zoho Vault will take care of their password problems. Learn more. We have now simplified the one-time mandatory initiate
Zoho Campaigns - Here comes our first live Twitter chat!
Hello, everyone! After interacting live with our user community through the many Ask the Experts sessions, we understand how much the knowledge shared during these sessions are of great help to the email marketers. We'd like to extend this Q&A format to a couple of other channels as well, and now, we're ready with our very-own live Twitter chat! What's it? It's a live chat on Twitter—we ask you a question, and you reply to the question with your answer. We'll have a couple of experts such as industry
Let Zobot filter out prospective leads for you!
Yes, you read it right! You wouldn't have to stay vigil all the time to cease prospective deals. All that you have to do is set criterions based on your business requirements and your Zobot will proactively initiate a chat with all the visitors matching them as they land on your site. Let's see a quick video on how to configure criterions, And so, every time your Zobot senses a visitor landing on your site who match the criterions set in its radar, it'll immediately send out a proactive chat invite
Zoho Recruit integrates with Checkr for faster and better background checks
Investing time and effort into hiring a new employee is essential. Recruiters are constantly revisiting and revising their hiring strategies, looking for better sourcing channels, more rigorous assessments, and automated workflows that ensure candidate engagement. However, despite all this effort, very little thought goes into candidate screening. Why background checks are important The truth is that bad hires cost you time, money, and effort. Running background checks on candidates helps you maintain
Free Webinar: Revamp the way your team works
For any business to grow, collaboration is essential. Transform the way your team works together by giving them a secure and shared workspace, so their ideas have a home from conception to realization. Create, collaborate, and make teamwork happen. Bring all of your team members and files under one roof for a holistic view of what's happening across all teams and discussions you've joined. Join us for a free webinar on Thursday, December 13, 2018 to find out how you can manage your team members,
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