Hello everyone,

 

We would like to inform you that we have increased the API Credits for the Professional, Enterprise, Zoho One, CRM Plus, and Ultimate editions of Zoho CRM.

Edition	API Credits (Previous)	API Credits (New)
Professional	200,000	500,000
Enterprise/Zoho One/CRM Plus	500,000	1,000,000
Ultimate	1,000,000	2,000,000

 

We have also introduced sub-concurrency limits (besides the existing concurrency limits) for Get Records with cvid and Convert Lead APIs, as they require more computing resource.

 

As you know, concurrency limit is the maximum number of API calls that can be active concurrently in a given instant for a user per OAuth2 app.

 

Sub-concurrency is similar to concurrency, except that it is applied individually to "Get Records with cvid" and "Convert Lead" API calls.

 

The following table shows the maximum number of concurrent "Get Records with cvid" and "Convert Lead" requests for different editions.

 

Edition	Concurrency Limit	Sub-concurrency Limit
		Get records with cvid	Convert lead
Professional	15	5	3
Enterprise	20	6	4
Ultimate	25	8	5

 

Therefore, when a user makes an API request, two concurrency limits are applied—Concurrency (edition-based) and Sub-concurrency (request-based).

 

For example, let's consider that a user in the Professional edition makes a Convert Lead API call. The concurrency limit the user is left with is 14 (out of 15), and the sub-concurrency limit for the Convert Lead request is 2 (out of 3). These limits are further calculated based on the type of subsequent requests.

 

Let's say, the same user calls the Get Module Meta Data API. Now, the concurrency limit becomes 13 (out of the remaining 14), whereas the sub-concurrency limit of the Convert Lead API stays the same (2).

 

Now, the user calls the Convert Lead API again. The concurrency limit, now, is 12 (out of the remaining 13), and the sub-concurrency limit for the same is 1 (out of the remaining 2).

 

After this, the user can make only one more concurrent Convert Lead API call before the sub-concurrency limit for that request is reached.

 

For more details, refer to API Limits.

 

We hope you found this post useful. Please reach out to us if you have any questions.

 

Regards,

Shylaja

Zoho CRM