Zoho Rich Editor (ZohoDeskEditor) does not work on FireFox browser!!!
For all the apps on Zoho, I noticed I could not type in the Zoho Rich Text Editor, first on the mail web app and then I noticed Zoho Desk Editor does not work on Firefox for ALL Zoho products. This is an alarming issue, given how major a browser Firefox
Customer cannot see their own tickets
Hello, Portal URL: https://support.datarotonde.com/portal/en/myarea A customer is unable to see their own tickets. They mentioned one ticket being able to be viewed. Is it correct that all "On hold" and closed tickets cannot be viewed by the customer
Your account is temporarily locked from sending emails. Try to unblock now
I have tried several ways to unblock my mail account but I am unable to do so. My account - marketing@raytvhd.com Anyone here to offer me light so I can move on right path ?
pas de chance ou dégradation du support client de Zoho ?
Très mécontent de l'évolution de la qualité du support zoho sur les 2 derniers problèmes rencontrés. Un bugg côté zoho sur la synchro CRLM-Campaign bloqué plus d'un mois et une gestion pourrie de la situation Ce matin, la c'est la goutte d'eau; j'ai
Migrating from Books to Invoice - possibly some time in the future or not - who knows - probably not though...
This is a copy of the latest email I sent to Support - has anyone experienced the same with migration? Hello "Support" So, you "are here to help"? Do you call it "help" when you fail to even acknowledge the receipt of my request for migration from Books
You saying 48hrs in help docs, not possible. Only 24hrs. Please help!
I would like to change it to 48 hrs, but not possible. In article stated 48 hrs: https://help.zoho.com/portal/en/kb/desk/for-administrators/multi-channel-support/im/articles/setting-your-instant-messaging-preferences
Having problem creating ticket
Hello, I have a problem creating a ticket what I did is I created a template but then from sending using that template I cannot type anything from Contact Name, Account Name, and Email. But before this is working is this because of the private label?
Reason:553 Relaying disallowed. Invalid Domain
Team, When i try to send mail through ZOHO mail i am getting the following error. "Unable to send message;Reason:553 Relaying disallowed. Invalid Domain" Can i get some help on this. Thanks
Send with Zoho Sign cannot be executed from CRM
Dear community! Since July 2nd we can´t use anymore Sign from the CRM. If i press "send with zoho sign" in the modul deals from crm the small window for the process opens a usual. The requiered datas and contacs are presently and i want to send the document
Abysmal Customer Support!
Decided to use Zoho Books and Inventory for our company; went from Trial versions to paid subscriptions last week. Am having issues integrating these products, and my experience with Zoho Support for both products has been abysmal. 3 chats with Inventory
Enquiry not getting from Website contact form
Hello, Enquiry not getting from Contact form.
Sending files through command in threads results in error
I have a command which accepts files with command and sends them in over service but if i use it in threads it results in infinite loading bar under text field. Also i spotted an error in browser while doing this
Cannot Join Our Organization, because i was already registered before the invintation was sent.
Hello i am facing an issue with login into my organization. I created account before i got my organization invite. Now I have it but I cannot register into because my account is already exist but without organization. Err message: An account already exists
Moble App Functionality
I use the desktop app without any problems but the Android ZOHO mobile app could use some fine tuning or I am missing some functionality. 1. The app doesn't fetch mail unless you open it which means no message on the icon like the desktop app.. I use
Reading emails on Canvas: next and previous button do not work
We use all of our modules with Canvas and when we try to see all emails between a record and our company, we can only see the first page. The button to next and previous pages of emails do not work. When we switch to the standard view (not canvas), it
Unable to send message Reason 5545.1.8 Email Outgoing Blocked
Hello! I have encounter this error. My account seems to be restricted from sending emails. I have send a little less than a hundred emails B2B all one by one. I had 10 bounced email out of the 100 I sent. And I don't see anything contrary to the policies.
Quotes Module Missing
The Quotes Module is now missing from my Vertical CRM development console and sandbox. I am getting a bit concerned as this is the third time for me contacting support because modules were randomly missing from my app. Has anyone figure out why this
CRM User Stopped Receiving Emails From systemgenerated @ zohocrm.com
One of my users stopped receiving emails from systemgenerated at zohocrm.com. For example, he no longer receives email reminders or daily activity reports from the above stated email address. Has anyone experienced this? Any suggested solutions? Thank
What's the point of having the Aftership integration in Zoho Commerce?!
First off, I'd like to start by saying that our journey with Zoho Commerce and the entire process thus far in attempting to implement it as our e-commerce platform has been continuously marred with intense level frustration! A two steps forwards, ten
Domain Mapping not Working using cloudflare
Hello, I have a problem with domain mapping using Cloudflare. I have set the records correctly from Cloudflare and I have an error message that says "Make sure you've mapped the CNAME entry and linked it to desk.cs.zohohost.com on your domain hosting
Bulk transfer not showing
Hello, I could not see the bulk transfer to a department to our account. Can you please help me with this? https://prnt.sc/ciyhIV5PsxkD Thank You
New Reports Module -
Zoho did it again. I am so annoyed at the new Reports Module setup. Do you not take into account the visuals at all for your users? So Because now my file folder names can not be seen because they are too long. In the old version I could edit the size
Slack integration commands fail with error "operation_timeout"
I've tried a number of commands (/pendingtickets, /overdue, /zohodeskstats) via slack and they all fail with "operation_timeout". Is this feature temporarily down? Depreciated? Not set up correctly in my case?
SSLException on invokeurl with custom function
Hello, I am trying to make a POST request to a url with the method invokeurl https://www.zoho.com/deluge/help/webhook/invokeurl-api-task.html When I run the script I get the following error: "Execution exception : 'Exception - 'SSLException''' on line
Stop system generated email from SalesIQ chats
How do I switch off the email notification of SalesIQ chats. I am the one participating in the chat, so I dont need to get an email showing me the chat transcript. Also the logo looks terrible in the email. Thanks in advance. Yusuf
Batch Expiry Management
We deal in pharma products and use batch tracking. The issue we are facing is that the expired batches are shown in Saleable inventory. As a workaround we can transfer expired stock to a new Warehouse (virtual). We would like to automate this task so
Zoho Bookings handles repeating events from Zoho CRM terribly
I should first point out that Zoho CRM has many of it's own issues with repeating events: In Zoho CRM, when I change the time for a single event, I do have the option to have that change apply to following events as well. However this feature doesn't
What's the point of having the Aftership integration in Zoho Commerce?!
First off, I'd like to start by saying that our journey with Zoho Commerce and the entire process thus far in attempting to implement it as our e-commerce platform has been continuously marred with intense level frustration! A two steps forwards, ten
All my Zoho sites currently down?
What is happening... ... I have several Zoho sites hosted websites and they are all down. ... I can not access the website editor throught Zoho sites ... also Zoho Sites help is down (https://help.zohosites.com/) No information how what is the reason
Zoho ecommerce no muestra información de Inventory
Buenas tardes 1 - ¿Podría decirme porqué no se ven los campos de Zoho Inventory de un producto (descripcion, medidas, etc) en el mismo producto en ecommerce? 2- Tampoco puedo ver los productos relacionados en e-commerce. ¿Alguna manera de habilitarlos?
not receiving emails.
hello, I'm unable to receive emails from my client's Gmail and yahoo mail... what is the problem? what should I do?
Data Migration in Recruit isnt working
During the migration process from another Zoho account (different company), I can correctly map all files, candidates, attachments, experience and educational details. But when confirming it I always get an error in the mapping of the candidate module:
Recovering a disabled layout
I accidentally disabled a custom layout. I tried to recreate the layout but get the error message that one with that name already exists. How do I recover the original layout.
Getting error "Unable to connect to your account. Please Click here for more info ."
Hey guys, I've been trying to migrate my Gmail to Zoho via IMAP but I keep getting this error... The "click here" sends me to this page and I have done everything that's there to try and troubleshoot this thing but I keep getting the same error... Any
Invitee screen changes to tiled when control is shared
It is important that the process for the invitee is very simple. The problem we have happens if, after sharing the screen, we then give the customer/invitee control. Sharing control works. The problem is that at the moment we toggle to give the invitee
Bug: Zoho CRM "Create Module Entry" for Cases does not seem to work
I'm trying to create a Case in the CRM via flow. I've set all my fields manually but when I test I get the same error "Required Field not Found, check input for Status" But my Status field is already set. Hopefully I'm not missing something obvious!
Email sent from Zoho land in Spam folder
Hi, I have configured the TXT record on my DNS settings as below but emails sent from Zoho inventory always land in my customers' spam folder which is causing us a huge problem: v=spf1 include:zoho.com include:_spf.google.com include:spf.sendinblue.com
Add PO# to Invoices and Custom Fields to Invoices & Estimates
I am at the end of my ability to continue using Zoho Books without this fix. The invoices and estimates when viewed by a client in mobile version are missing the PO and any custom fields. I cannot control what device clients use to view an invoice or
Reports needs changes (Fine tuning) Branches Introduced but reports by Branches not available.
Dear Support, Report in Zoho Inventory need some fine tuning. For example a) Warehouse report doesn't allow us to select report by Warehouse. b) Committed Stock Report doesn't give us option to club all the quantity by Item code. e.g. If I want to
Desktop App keeps freezing
As of this morning, the ZohoMail Windows app keeps freezing up. Shutting it down and re-opening it doesn't help, and I have to restart my computer in order to get it working again - only to have to freeze up again a short while later! I've been using
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