Problems with Zoho Projects & Support
Hi. We're having some issues on all Zoho products we work with. Some users are getting error when logging into Zoho Support. It doesn't happen to me, but I'm not being able to reply tickets (I get error Z101 doing it). One other user has his Zoho Proyects account completely empty. He lost all his assigned proyects and loaded hours to them. When logging into administrator account, we get Account locked message. Any help would be welcome. Thanks!
smtp FROM mail not working
Hi, When we setup our system for the first time we configured an email from address with my domain "support@mydomain.com". then we approved the address by link. Now we want the emails to be sent with smtp server settings. I entered all the details (user,server etc.) but i can see emails are still sent from zoho servers. Any help will be appreciated.
Notebook does not sync on Macbook?
Hi! I'm a new user of Zoho Notebook and I have grown to love it. I love the simplistic, easy to use interface and how aesthetically pleasing it is. I have gotten a lot more productive, and I love how it's free, which is something you tend to look for when you're a college student. I switched from Onenote to Evernote, and from Evernote to Notebook. However, I've run into a few problems. I have the application downloaded on both my iPhone and my Macbook. On my iPhone, Notebook works fine, and it syncs
Zoho refuses to improve their security over their web forms
Has anyone else experienced the following problem? We have integrated Zoho webforms into our website so that all leads are collected directly into the Zoho CRM database. The forms have the Zoho captcha on them however it does not seem to work against spam bots that run over the internet. We are receiving between 10 & 20 spam web leads coming into our CRM database a day and it is a real problem. Zoho support suggested two possible solutions: 1. Set an approval process for all web leads (which completely
SMTP relaying with postfix: 535 Authentication Failed
hello! Please help me. I'm using postfix to relaying some mail thru zoho. In main.cf: transport_maps = hash:/etc/postfix/transport_map smtp_sasl_auth_enable = yes smtp_sasl_mechanism_filter = login smtp_sasl_password_maps = hash:/etc/postfix/sasl_passwd smtp_sasl_security_options = noanonymous smtp_always_send_ehlo = yes transport_map: mail.ru smtp:[smtp.zoho.com]:587 sasl_passwd: smtp.zoho.com sale@mydomain.com:ZOHO_PASSWORD In maillog: Apr 4 11:22:46 itdep postfix/smtp[25833]: 9128F5C302B:
can sent out email but can not receive
Hi, just created an free email with zoho, i can send out email but can't receive any. Please help. Thanks Cohen
Pastas apagadas
Meus e-mails estavam arquivados em diversas pastas que sumiram. Como faço pra recuperá-las??
Stuck "Loading Content"
Creating a campaign for the first time and when attempting to "Edit Content" it takes me to the content editor but just stays on "Loading Content" with a spinning circle graphic and it doesn't load. I'd like to avoid recreating all of that content. Has anyone run into this issue?
The picture are not loading in the articles of the blog
I upload the image in the article and when I publish it is not seen, says resource does not exist https://www.grupoacei.com/blogs/post/impuestos-impuestos-y-mas-impuestos https://www.grupoacei.com/fondedeporte.png
Sound quality
Hello, We are testing Zoho meeting. Our tests show that the voice quality is mediocre. However it is enough for understanding of what we say but the experience is not very good. We compare it with Skype and Google Meet. Please could you work on the the quality of sound. Regards, Andrey
Need more aggressive Spam Filter
After a bit of hiatus I am logging onto my account. Lot of obscene content emails from random providers found which logically should have got routed to spam folder. Is there a way to control and configure the spam filter?
Domain verification problem
Hello. I have trouble with domain verification from my account, once I tried to verify it I got an error "The email address you have entered belongs to a different deployment/region. Please contact support@zohoaccounts.com for assistance." I need to get TXT method and Destination record to verify it. Could you please assist with it?
Remote Auth issue with new Portal Beta Themes
We use Remote Auth to authenticate our users with the Zoho Desk portal. There's a feature where Zoho will provide a serviceurl so the user can be redirected back to the correct page after login. This worked well under the standard Portal theme, but once we switched to the beta theme the serviceurl stopped working and the user always get redirected back to the main page. This makes the user lose their place if they go to reply on the community since they don't get sent back to the same page after
DMARC Compliance
Hi! We have a very strict policy regarding DMARC (reject=100), so we are not receiving emails from Zoho Analytics when our reports are configured to be send from our domain account. (they work when from=notifications@zohoanalytics.com). There is a chance you could set SPF and/or DKIM on your end? Attached you will find a screenshot with more details. Thanks in advance,.
Performed changes in the query is not allowed due to following reason(s)
I have a pivot table that is not updating because of an increment in our Fiscal Year. I discovered that the table is built on many different query tables. Following that to the bottom, I found the source. A table that has a formula column with a date value hard-coded. When I try to change that formula, I get an error that it cannot be changed because it would affect other tables. I know that it will do that, and I am okay with it because I know that I am just updating the year. My next thought was
The operation has timed out. while sending email
We are using Asp.Net to send email to our client and getting and error : The operation has timed out. Please let me know any changes or setting are required in our Account .
TO_INTEGER + TO_INTEGER generate a String not a Number
In a Query Table I put a formula like TO_INTEGER(IFNULL(MAX(xxx), 0)) + TO_INTEGER(IFNULL(MAX(yyy), 0)) AS "xxx + yyy". xxx and yyy are numeric columns with empty values. And the problem is that that formula output value like "014" or "080" instead of 14 or 80. Any idea ?
Search not working properly for new KB themes
We moved over to the new Zoho Desk Help Center Themes. We have a big problems with them though. The search box for the KB only searches the page you are on, or any sub-pages. It should be searching the entire KB instead. The old theme would always return results from the entire KB. With the new search people think that we don't have any articles because they search for things and get no results and it's not clear why. This is very counter intuitive. Here's a video showing some searching and how confusing
Domain registered under Zoho not verified.
I registered a new domain under Zoho. I read from your Help instructions that a domain registered under Zoho does not have to undergo the regular verification process. However, when I check my Control Panel, my domain is still for verification. I cannot perform the manual verification process since I do not have an account for other DNS managers, since I registered my domain through your platform. I also did not receive a domain verification email. Please educate me on what the problem is and how
QR code for app installation
When trying to setup two factor auth via app you provide QR code to app, but that code not working.
smtp.zoho.com
Good Day, I have an account with Zoho for email and I am trying to setup my printer to send emails using my account but its not working. When I try to tracert smtp.zoho.com it get request timed out, I have tried from three different internet connections and all the same. I am based in the UK is this SMTP blocked or has the address changed? Thanks
Dot matrix printing option a must
I really feel an accounting software must have a dot matrix printing option, pls try to develop this is as early as possible. It will be very helpful to many current users and would attract many new users. Attached file to show the print. About me - using zoho for SME on mac
cuenta bloquea pop correo entrante
Bloque por error las cuentas de correo y no puedo volver habilitar el correo entrante ayuda porfavor me dice que es opcion de pago pero no quiero subir a opcion de pago ya que son pocas cuentas de correo las que uso como usted podran darse cuenta. el error cometido fue por probar las opciones del portal y se me quedo bloqueado el correo entrante no puedo volverlo habilitar exon cagua ecagua@globalpublicity-ec.com informacion info@globalpublicity-ec.com ventas ventas@globalpublicity-ec.com estas
Integrate Zoho Form to Zoho Desk
Hi, I had a call with tech support the other day and she was great in showing me how to setup and map the integration between Zoho Form and Zoho Desk, however, she was going so fast I wasn't able to write down everything. Is there ANY article or somewhere that will give me step-by-step directions?? Desperate!
Work order suddenly defaulting to account rather than contact
In our business we attach all Work Orders to a Contact rather than to the account. This allows us to look at contact requests and orders, rather than just the account requests. It also pulls contact information correctly when done this way. It has been working fine for hundreds of work orders, then suddenly yesterday it stopped connecting them to contacts and started only connecting them to the account. This is a huge problem for our organization, as now the work order is not able to be tracked
I'm facing an error please help
Hi, I'm not able to access to my inbox: I hope I can access asap Thank you
Signature missed
When I open zoho mail in my Desktop computer, the following message appears {"message":"SIGNATURE_MISSED","status":0} However, I can use it normally in my iphone with the app. Any lights?
Error message
{"message":"SIGNATURE_MISSED","status":0} Appears when I try to enter in my account. What can I do? because the email is working perfectly on my phone. Thanks
[ERROR] {"message":"SIGNATURE_MISSED","status":0}
Please help me see what error this error is? and how to fix it {"message":"SIGNATURE_MISSED","status":0}
thank you
{"message":"SIGNATURE_MISSED","status":0} while accessing mail
Hi Team, We are not able to access Zoho Mail. When I try accessing, we are getting the following message in the browser {"message":"SIGNATURE_MISSED","status":0} Please help. Very Urgent. Regards, Narayanan L
My mail id is not working hr@getemployee.in
Our mail was not working hr@getemployee.in {"message":"SIGNATURE_MISSED","status":0} Our email was getting same error when i login. Plz solve our issue.
SIGNATURE MISSED
{"message":"SIGNATURE_MISSED","status":0} Appears when I try to enter in my account. What can I do? because the email is working perfectly on my phone. Thanks
Unusual activity detected from this IP. Please try again after some time.
Please Help! I getting this message "Unusual activity detected from this IP. Please try again after some time." and i can't add user account Please Solve it Thanks!
Unusual sending activity detected. Please try after sometime.
Unusual sending activity detected. Please try after sometime. Please help.
Email password not being saved
I am trying to update my email settings. I have a paid account. In the Outgoing Mail Server section I enter a password and press update but no password is saved. This means that authentication constantly fails. A password is saved OK for Incoming Mail Server, but not for Outgoing Mail Server. What is wrong?
Zoho Creator Apps Slow To Load
My Zoho creator Apps are slow to open and search today 19-06-2019 12:06 BST. I am based in London UK. Are there any known issues today? Thanks, David
Need Telephony support for Panasonic KX-NS700 PBX system
We use Zoho CRM. Can you please provide a Telephony interface for Panasonic KX-NS700 PBX system. I am looking for autodialing from Zoho CRM. Thanks, Guy Haas TeamEDA Inc ghaas@teameda.com 603-656-5200
Zoho emails sent to Spam
Hi! I have configured DKIM, SPF and DMARC Records in DigitalOcean DNS Panel but emails are sent to Spam inbox. My DNS Records configuration:
Unable to invite a user to the help center
Hi, I get the following error when trying to add a specific user to the community: Sorry, Unable to process your request. Try again later. Can someone check what's wrong? Thanks!
COQL DateTime problem
Hi Zoho People, I have been working with COQL the last two weeks, everything was working fina until today when I got this error since I use any operator with DateTime: {"select_query":"select Owner, Created_By Description,Check_In_Time,End_DateTime,Start_DateTime, Event_Title, Check_In_Status, Latitude, Longitude from Events WHERE Check_In_Status = 'VISITED' and Start_DateTime ='2019-04-12T17:00:00-05:00'"} { "code": "INVALID_QUERY", "details": { "column_name": "Start_DateTime", "value": 1555106400000,
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