553 relay disallowed and mx records incorrect
Hi guys, I am trying to help my client with their email configuration on Zoho Mail platform. We can't seem to get it right. MX records in Control Panel keep coming back to us as incorrect even though all web tools say they are exactly as they should be (we tried both mx.zoho.com and mx.zoho.eu as not sure which one we should use). We can send emails, though, which is even more strange! Just can't receive them. Could you please take a look at the account admin@araliving.com and let me know what's
MX Records
I've set up the MX records as suggested and am not able confirm the MX setup. Do I need to set up as mx.zoho.com or mx.zoho.eu - as both are suggested? Please help
Presentation Server Up?
Presentation Server Up? I cannot give online presentation now.
Zoho Recruit - New Version problems
Hello, We are having serious operational problems due to new version of Zoho recruit. Therefore, we would like to have a conference with the technical team and responsible people Huseyin Yeni +90 533 2688863 huseyin.yeni@peopleict.com
My user is blocked
Hi my mail account maximiliano@patagoniamusic.com.ar is blocked, can you please unlock it? Thanks!
Email bounce back
When sending emails to certain clients I get this back: ERROR_CODE :554, ERROR_CODE :eccpwg-in2.mailprotect.org.uk Atomwide MailProtect Your IP 31.186.226.21 is CSI RBL listed. Please use http://csi.cloudmark.com/reset-request/?ip=31.186.226.21 for remediation I have spoken to Cloudmark and they said it is due to your spamming problems. They said they have sent you many messages in regards to this and you have not responded. So your are staying on the block list. Please could you advise when this
Unable to register due to Mobile Number validation
Hello, I have sent a referral to my friend but he is unable to register due to Mobile Number Validation on the registration form. His number starts with +92 313 XXXX XXX but the form is not accepting +92 313. The number is correct as +92-313-xxxx-xxx is a valid number in Pakistan. Please help.
Failing validation of commas on decimal fields
Hi, There's a huge problem with decimal fields and commas. Commas are not recognized as illegal characters, but are simply deleted in the decimal field. This is ridiculously problematic and should be fixed asap! We cannot have any kind of confidence in the data collected by Zoho. Here's a screenshot of a simple alert box script on input. As you can see, the input contain a comma, but it is not converted to a decimal point. I have honestly never seen anything like that. Please make commas illegal
Sorry, your envelope sender has been denied (#5.7.1)
Hi, I'm trying to send and receive e-mails and got this error. The e-mails are: consult2@portconsult.com.br luciane@premiumcftv.com.br sme@evoluatelecom.com.br contato@serralheriapunhosdeaco.com.br adm.parana@globalcare.com.br Error: Sorry, your envelope sender has been denied (#5.7.1) I sent an e-mail to Zoho days ago (07/07) and theres no answer 'till now. Its urgent, please!
Access denied to 'pages' section within projects
My account is already admin but I am unable to access the 'pages' section on most projects. Can't seem to find where this permission is controlled. I have access to the main admin account as well and that works fine.
Lookup field with a FILTER and SORT not sorting correctly
Old program, no changes on my end. I have two lookup fields. First one for Category the second Product. Select Category. The second field Product has a FILTER from the Category field. The list shows up but the items are not sorted correctly. How do I get the items sorted like they use to show up? Do I have to manually sort the list now?
You can not create the following emails
You can not create the following emails contacto@clisat.co Gerencia@clisat.co
Zoho Control Panel Showing No MX Records but MX records are shown here. What's the issue?
I can't seem to figure out why my MX records are not working, I am using cloudfare.
Setting password
I accidentally set my primary email as a hosted email so I'm unable to set an admin password. I sent an email about this this morning, got a generic "this is how you set up an account" response...and now I'm still stuck. Can someone please help me! Even if it's just swapping my primary and secondary email accounts around.
Zoho Campaigns Account has become a Zoho CRM Plus trial account
Hi I've just noticed a warning message in Zoho Campaigns advising me that my subscriber count exceeds my plan limit. I have never seen this before as I have always run this account on a pay-as-you-go basis. On closer examination I see that it has now become a CRM Plus trial account that limits me to 2000 contacts. I've not had any notification that my account was being switched and I seem to have lost the large number of email credits I had on my account.
Zoho mail has stopped receiving email - please assist
Hi My Zoho mail account has stopped receiving mail - last email received 9:08am 10th July 2017 (Australian Eastern time) Email sent from my Zoho mail account can be received by other addresses - but mail to my Zoho mail account is not reaching my Zoho mail inbox at all No Spam email has been receieved either since thattime - which is usually a significant number in 24+ hours I had this problem before in that I could not access Zoho mail via the app. That time, when I accessed Zoho mail via Internet
This user is not allowed to add in Zoho
Este usuário não pode adicionar no Zoho. Entre em contato com support-as@zohocorp.com para mais detalhes Como proceder com o que aconteceu?
Locked out of Admin Account - Account is Inactive?
Hello Zoho Team, I am locked out of my management@lagaviotatropical.com account. When I go to reset the password, it says "Account is inactive." The forwarding is still working for now, but I need to get back in to make sure the account doesn't close down. Can you reset the password and send it to me?
Callback doesn't work.
I set Unsubscribe Callback Url. Tried to unsubscribe and subscribe new contacts to list, but didnt receive calback to 2 different endpoint services. Also tried test campaign and unsubscribed through email link, still nothing.
Problem in sending email while doing IO operation
Hi, I cannot send emails due to: "Problem in sending email while doing IO operation" Can you please fix asap? Thanks
Account is Inactive
As with a few others in this forum. My original account for my business email is supposedly inactive. Which I have been using the account for important business proposals up until it went inactive a few days ago. The other problem is that it is the admin account holder and I need it to recreate another info account for the company website. Is there any quick way to fix this? I'm losing potential income every day that this account is inaccessible. The email for the account would be patrick@bentobyte.co
Connected Waiting for computer
Today we can connect but never get the actual completion. Every remote session connects but never completes???
Option to move tickets has changed into a 4 step action
Hello, As I remember it was possible to move a ticket to another department by clicking the ticket's logo and click on 'move to', this was a much used option for us. It seems like this option is not available anymore on any other way other then opening the ticket, clicking on the three dots in the above right corner, click on move to and select the department I want the ticket to be moved to. Is there any option to enable this feature back in the quick use?
Account Deleted
I created an account and added a few unattended PC's for testing purposes. I then went to access the account next day and it was not available and forced to recreate the account. Please advise if this is normal behavior or if there was something I did not create on my side. Thanks, -Tony Veltri
Helo
Please help , i cant create user after verify
Serious issues with my Zoho Email Account after changing the new interface
Hi I am having serious issues with my Zoho Email Account after changing the new interface. I can login but in next two seconds im having this attached msgs. What shell i do now. Even i can't go back to the older version now. When i pressit keep asking me to login. i am using Chrome Browser and even after resetting the browser (also delete the cookies) still facing the issue. What shell i do now? Best Regards Gihan
Unable to Verify Account
Hi I have recently register the domain www.wonwikholdings.com. But every time it said the verification code is wrong. See the below image. I have did a resend, checked with two other mobile phone numbers. But no luck. And I have send the Zoho Support an email. But no reply from two days now. Is that possible to bypass the verification code step by manually verify the mobile phone number? I can send the received verification code through an email. Now I have stuck for more than 5 days. Please assist
More than one copy of the same subform in a form - data from subform copies not added to report
Hi Zoho, I have a form and I'd like to use a subform in it. Among other fields, the subform has a "type" field with 3 options. I'd like to have 3 copies of the same subform inside the form, one for each option - so all entries will be joined in one report (also for ease of use so I won't have to create 3 copies of nearly the same form). How can I do this? Trying to simply add copies looked ok at start but viewing the report the entries from the 2nd and 3rd copies were not added (the form was submitted
Faulting Application in logs every hour.
Hi, Customer reports PC not working correctly. Applications not running correctly. I do notice the following in the event log relating to our Zoho Assist software that we use. Can someone help please? OS WIndows 7 64bit SP1 Faulting application name: ZMSchedular.exe, version: 1.0.0.45, time stamp: 0x58525211 Faulting module name: ZMSchedular.exe, version: 1.0.0.45, time stamp: 0x58525211 Exception code: 0xc0000005 Fault offset: 0x0001c20f Faulting process id: 0xd90 Faulting application start time:
Unattended access, no groups, showing as Free Edition!
HI This morning I came to use Zoho Assist to access a couple of PC's I have set up in Unattended Access, to find that only 5 of the 90+ PC's and Groups I had no longer appear. I have tried logging out, Logging in, in Chrome (usual way) and Android phone, but all I can see are 5 PC's. As far as I know we paid for a full years service in Feb 2017. The worrying thing is that it says "You are in free edition. UPGRADE" Help, as I'm stuck without remote access to my customers. Danny
No File Transfer or System Info
Hi, Just upgraded and the File Transfer button is greyed out and can't find out where to get the clients system info. I'm using Unbuntu 11.10 - Tried with Chrome and FF - latest versions. Any ideas? Thanks Jon
Can't view survey
I'm on the free version. I created a new survey. Trying to view it now... https://survey.zohopublic.com/zs/z5CuNM It won't load in any web browser. Just getting "The site cannot be reached" and "This page cannot be displayed". What am I missing?
PROBLEM
I am unable to access my app its showing This application is not accessible. Sorry , you are not allowed to access payroll. Please contact this application's administrator.
Cannot register domain
Good day, I'm trying to register a domain onto zoho mail (forsdickworkwear.co.za) with the number +27794058848 but I have not received the code and I cannot proceed. Please advise Thanks
Locked out of Admin Account - Account is Inactive?
Hello Zoho Team, I am locked out of my management@lagaviotatropical.com account. When I go to reset the password, it says "Account is inactive." The forwarding is still working for now, but I need to get back in to make sure the account doesn't close down. Can you reset the password and send it to me?
Email is blocked
This is my mail account nzhvania@cce.ge I've cleaned my space. Please, unblock it Thank you in advance!
Where can I get the Zoho assist technician app? All I can find is the customer app!
When I login to my zoho account, I can download the zohoassist.msi file, and I can install it. But when I run it, it starts the Zoho Assist app and instead of giving me the session key to give to my customer so I can get a remote control of their desktop, it tells ME that: "You are about to join a Remote Support Session. Support Technician will be able to control your screen along with the ability to transfer files" but I AM the technician! I want that to occur on my customer's computer! In the past,
Can't add users
Trying to switch to Zoho. Tried adding users but got error message: this user is not allowed to add on Zoho. Domain is dhackinstitute.com
Not Receiving mail
Hi, I've been having trouble for 2 days. MX Tool shows my domain mx records is ok but I'm still not receiving emails. I made test mail to myself and still not getting it.
ZohoCRM SECURITY LOOP HOLES - GOING UNANSWERED.
NEARLY 2 WEEKS WHEN THIS SECURITY ISSUE WAS FIRST LOGGED WITH CRM SUPPORT. ALL WE GOT WAS: - FALSE PROMISES. - NO TIMELY RESPONSE - IGNORED Here's a link to the forum which also has ticket number. https://help.zoho.com/portal/en/community/topic/security-loophole-zohocrm-outlook-plugin-contacts-syncs
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