Accidentally deleted report
I accidentally deleted a report - sales by sales person. How can I restore this or recreate it? I don't see the Create Report option that was suggested in other posts. Thanks, +Jason
contacts not transfering using outlook addin
I am using outlook addin with outlook 2013. After review I noticed only some of the contacts are transferring. Seems the new ones are ok but some of the older ones are not transferring. How do i get all contacts to sync with outlook?
Product tax calculation is incorrect
Just trying out zoho and really surprised that I find this problem. For invoices and quotes, I add a product. List price £10, VAT (20%) tax is on that product and it puts tax of £2 on that item line. But when it comes to the tax total, it's adding 20% again (an extra £2.40). Something isn't right here. Can you explain?
Office 365 - Old Calendar Events being sent from Office after enabling the plug-inn
After enabling the Microsoft Office 365 Extensions & APIs application, all my old events from zoho calendar started emailing to the participants from within Office 365. As you can imagine this was not good. Has anyone else experienced this? Seems to be an issue with zoho? We are working to sort this out and can't get to the root cause.
Search field not working correctly; causing duplicates to be created.
I have reported this problem several times over the last 2 years, zoho do not appear to be interested to check their programming code to correct this issue. I have just tried to search to find a company i KNEW i had, (the default one on the black navigation bar all modules boxes were ticked), it found some notes but not accounts or contacts, in the end i had to use just one of the words in the company name to help find it, which will bring up other results with the same word in the company name,
Printing Gantt Chart needs improvement
Often I need to print out a Gantt chart for a meeting. The PDF generator does not provide page breaks (tasks are cut in half when printed) nor is the font readable. Any chance you will be able to take a look at improving this feature?
unblock my outgoing email
Please unblock my outgoing email,and if this is a continuous problem I will move to another email service.
Zoho Creator Portal App
Has anyone been able to use the Zoho Creator Portal mobile app? I had come to two types of error. Invalid_Request and Network Error. I had tried with different active customer portal users and different devices but sadly it happens the same. Im really looking forward to use this great functionality. Thanks in advance
Missing email, urgent!
Hi, Two days ago I noticed I am missing all sent email messages from June 14 up until two days ago. New messages I send do get put in the Sent folder but I am missing a lot of messages between June 14 and November 14. I have not archived them, they aren't in the trash folder. I've searched my email client (IMAP) as well as the webmail, they appear to be gone. There are some really important messages in there which I need to have. All help appreciated!
Borders and merged cells cannot be saved
Dear Zoho docs Team Since the recent maintenance I have the following problems: 1 Borders which I creat by clicking the border symbol do not save 2 Merged cells do not save An example is https://docs.zoho.com/sheet/ropen.do?rid=9ukhkc97551d89b6043f8910b372c6b268164 Hopefully you can solve my problems! Thanks and kind regards Hans
IMAP temporarily blocks
Good morning, Since 2 months we use Zoho mail, because it provides additional security. I have to admitt, more spam is trapped into the spam filter. So far so good. However, I face a lot of IMAP temporarily blocks. In the beginning with my laptop and iPad. Recent weeks it was not to bad, but now I can not retrieve my mail on my android phone. Today again a problem on my laptop. It is really annoying. Please can you help. I think it is not so special that people do check mail on their laptop, iPad
Invalid Security Certificate for the Server. (But it is not invalid and works on Outlook.com)
I am getting the following error message: Invalid Security Certificate for the Server. Please change the incoming port to 110 and retry configuring. The settings are not incorrect and work on Outlook.com fine. liberty.rkbahosting.net Port 995 Can you generate a certificate so that I may receive email from this account? Please advise. Thank You, Brian
Contacts, photos, import issues, and edit problem on mobile
Where do I begin..... First...I knew it was too much to ask for contact photos/avatars to be imported from other sources...and that's fine. But what I want to know is why there is no way to add or edit the contact photo on ZOHO's Web mail (from my PC), and the Android app having the only ability to edit the photos? What is wrong with you people? Considering the large number I'm going to have edit to add photos back, I do NOT want the hassle of doing it only on my phone. Issue 2, I can't edit about
SMTP error in Outlook 0x8004210B
Hello, We have been having serious problems sending emails though our domain via Outlook in the past few weeks. After about a minute trying to send messages, we get the error 0X8004210B Our SMTP settings are: - SMTP server: smtp.zoho.com - My outgoing server (SMTP) requires authentication enabled - SMTP port: 587 - Cryptography: TLS Please, can you help us?
We have blocked your account
We have blocked your accoun " administracion@obcitem.com " temporarily as a security precaution. How to enable I am the admin and cant do it. please help thanks
No fue posible enviar el mensaje;Motivo:554 5.1.8 Dirección del remitente bloqueada
Good morning, I've just received this message trying to send an email. Can you tell me why is my email blocked? Can you unlock it so that I can reply to my customers, please? I just got an email from my email marketing's platform telling me that there's been an issue today sending emails to the Gmail accounts, so I guess that's the reason why my account info@mariamikhailova.com has been blocked in Zoho. They also told me this issue has been already solved so please, can you unlock my account info@mariamikhailova.com
Evernote cloud upload not working
I was able to successfully authenticate with Google Drive and Dropbox but cannot get Evernote to authenticate in order to attach in expenses. I click on the Authenticate button and get a confirmation from Evernote that Zoho has been authenticated, but when I try to Attach from Cloud and select Evernote it continues to display the Authenticate evernote button. If I try a second time it asks me to re-authenticate, so I know it was supposedly done before. Please help!
Can't contact Zoho support (too many redirect)
Hello https://help.zoho.com/portal/home is out of ordre ERR_TOO_MANY_REDIRECTS How can I contact Zoho Support ?
data from Account fields do not update in Sales order or Invoice
hello, from the web version, when I convert a sales order to invoice the Due Date do not update on the Invoice. I experimented with the "convert sales order" map field option on the Customization Menu, but this is option is only available for the Custom created fields... This "Due Date" field is a system created field and normally these should map by default, right? can you assist me please?
Creating an event and linking with something
When I'm creating a new event and try to link to somebody or something it just doesn't open the search window. For exemple: I open a new event window, select company, click on the search image and nothing happen. Tnks.
Email 'from' and 'reply to' options not displaying when sending to leads
Hopefully you can help me. I have spent the last TWO DAYS getting bounced around in your support with no solution to this issue. Your template/email revamp is not currently allowing me as an admin to send emails from sub-user/manager email addresses. My user process: 1. Got to send email to lead 2. pop up opens 3. i can select templates from drop down 4. but no matter what template selected, no option for change in send. Emails will ONLY send from my email, there is also no option at all for 'reply
PROBLEMA CONFIGURANDO POP3 SALIDA
CHICOS. USO UNA CUENTA DE GMAIL Y QUIERO EMPEZAR A USAR LA CUENTA DE MI SERVIDOR PRIVADO DE MAIL. CONFIGURO TODO PERFECTAMENTE, ENTRAN LOS MAILS PERO CUANDO QUIERO ENVIAR ME TIRA EL ERROR MOTIVO: 454 4.7.1: RELAY ACCES DENIED. Mis configuraciones estan perfectas, pero me parece que por mas que la configuracion fue cambiada y tambien el buzon de salida, zoho esta intentando enviar estos mails por mi servidor privado pero usando la configuración de gmail de salida ( por mas que yo lo halla modificado
BUG: Zoho 2016 product description changes in Sales Order / Quotation not exporting to pdf (works in old version)
I already contacted your support about this, but have been given very poor support... there's a bug in your new version: When creating a quotation / sales order / invoice in the new 2016 product, if you update the product description, the exported PDF does not contain the updated infornation. To duplicate this: In Zoho 2016 Create new Sales Order Add Product (Line Item) Modify Product Description (add the statement "ADDED FOR VIEWING ON EXPORTED PDF" Save Sales Order Export as PDF See that ADDED
Account is locked
Hi - my account is locked because I went over the 5 gb maximum. I have now cleared out various e-mail but it is still locked. I have 7 accounts - it is the one jim@....... Can you help me?
Account is blocked
Help - my e-mail is disabled. I have exceeded my 5 gb max and my account is blocked. I have now delet 1.8 gb but account is still blocked. I have 7 e-mails - the problem one is jim@.......
Signature
I have set-up a signature for my email, but it is not being attached
Email account already exists
Hi I have a domain seoheroesbangkok.com and hosted the email here, its been great and I can create 2 of the email. However when I add the email of teeraphol@seoheroesbangkok.com there are warning saying Email account already exists. I have tried a few way to solve it including creating a catch email and do forgot password but it doesnt help. Could anyone please help me clean that email from zoho database so I can create it again? Thank You Best
unable to add alias address
already verify my domain but cannot create email
Help - Blocked Account
Can someone please unblock jim at vrxfishing dot com for me? I have been trying for hours and not getting any help - please unblock for me
Zoho mail stop receiving emails
I have gone through the set up process and zoho mail worked for a while. But now, it suddenly stop receiving emails. Can you help me with this problem please?
Mail Delivery Status Notification (Delay)
Hi Zoho, We have received a mail regarding Mail Delivery Status Notification (Delay). Please resolve it. Here are the details: From: mailer-daemon@mail.zoho.com Sent: Thursday, November 10, 2016 09:24 To: vd@jbbsgroup.com Subject: Mail Delivery Status Notification (Delay) This message was created automatically by mail delivery system. THIS IS A WARNING MESSAGE ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. The original message was received at Wed, 09 Nov 2016 21:24:24 -0800 from vd@jbbsgroup.com [vd@jbbsgroup.com]
no recibe mail
8 Problems Category Host Result dmarc continentalgb.com Record Missing More Info blacklist continentalgb.com Blacklisted by CBL More Info blacklist continentalgb.com Blacklisted by Protected Sky More Info blacklist continentalgb.com Blacklisted by Spamhaus ZEN More Info dns continentalgb.com SOA Expire Value out of recommended range More Info smtp smtp.secureserver.net Reverse DNS does not match SMTP Banner More Info spf continentalgb.com No records found More Info smtp mx2.zoho.com Reverse
Unable to continue with setup
Hi. I'm having a problem identical to this one (https://help.zoho.com/portal/en/community/topic/unable-to-add-alias-address) and was wonder I could have some help. Thanks!
Unable to connect to my Documents?
When going into my documents it opens them but then all i get is the Error shown on attachments and cannot update or save them
Emails in Office 365/outlook deleted items folder don't appear in Zoho CRM
I am seeing an issue with the IMAP integration between CRM and Office 365. If I move an email item from my Outlook inbox to the deleted items folder, the item disappears from Zoho Leads email related list. I move all emails to my deleted items folder and use search to retrieve any I need. I never permanently delete emails. I assume this is a bug? According to the helptext this should work:https://www.zoho.com/crm/help/email/configure-imap-account.html When the IMAP account is set up, your sent
Pls unblock my email id
Pls unblock my email id puja@jumpstartconsulting.in It was blocked due to mail quota exceeded. I have deleted some old mails. Thanks
No Signature When Email Sent Through Zoho Android App
The signature does not show when I send a new email from Zoho Android App. Please advise me how to set it right. Thanks..
Email Blocked
Hello Most of our email accounts are facing problems sending out emails. Email : info@learnvern.com "Unable to send message;Reason:554 5.1.8 Sender Address Blocked"
Can't create alias account
When I'm trying tro create an email address for my domain defcasts.com it gives me a popup error saying can't create alias account. Please help????
5.1.8 Error
Hi, My account is blocked. I get an 5.1.8: Sender address blocked. Can you unblock my account please?
Next Page