Inbox Completely Wiped Out
Last evening I discovered my inbox to have been completely empty on an iOS device. I hadn't initiated any deletes, so I checked webmail only to find the messages missing there as well. I've checked deleted items, spam and the archives to no avail. I've submitted two support tickets and haven't received any information regarding this critical issue. I'm looking for any information that might help me recover my business emails as this is an emergency for me.
Cannot select a mailing list using zoho campaigns wordpress plugin
I am trying to get the zoho Campaign Wordpress plugin to function. Initially we validated the key and the integration worked- however we could not see any of the multiple mailing lists we have. So we tried uninstalling the plugin- then re- integrating. Now the plugin integration hangs and does not complete. Please Assist, Thanks
Not Able To Add Subform Record in Mobile App if Hidden Via Automation
Not sure if this is the exact problem...but removing my subform from being hidden through automation and just writing with hide on load deluge script allowed me to add records in the app.
Line break in Multiline text when sending mail
Hi, I have an issue with the line break in the multi line text box when sending mail. 1. The line break does not work, because line breaks is "deleted" and it shows only a long line of text. This is very inconvenient, as the lack of line break renders the text introduced unreadable. I have tried both HTML and PLAIN text messages. Are there work arounds for this? 2. I manage to maintain the line breaks using templates. The problem I have with this is a bug in Mail for iOS, where the message is truncated
Duplicate opportunities in Report view only
Dear Zoho CRM community, Today I noticed many duplicate opportunities in any report I create. If I view opportunities by clicking on Opportunities or clicking on the customer contact linked to the duplicate opportunities I don't see the duplicates anymore. Please advise. Erik
Super Admin account not receiving email, but other users are?
I setup a new zoho account, and yes MX records are correct and propagated. I have checked on several tools as well as with SiteGround where my DNS is. I am sending test emails to my superadmin account and nothing.. However I send test emails to other user accounts in zoho and they are received. Also, the superadmin is part of another group. If I email the group, the superadmin DOES receive that email. So for some reason only email specifically to the superadmin is not goiing through. Side note: if
Sender Address Blocked
Hello, Dear Support, Im getting this note + unable to neither send nor receive any emails: Unable to connect SMTP server:smtpout.mail.zoho.com Reason:Authentication failed:554 5.1.8 Sender Address Blocked Please help me to unblock my email. My address is: extradaniels@zoho.com Thanks.
Calendar App loads instead of MAIL
When using one of the accounts associated to my domain, the EMAIL page NEVER LOADS. Instead, the CALENDAR loads, and it loads without the app toolbar on the left hand side. so there is no way to link to mail. For example, if I am on the page https://home.zoho.com/home and I click on the "Mail" icon it takes me to the following page: https://mail.zoho.com/biz/index.do But instead of this page showing the email interface, it instead shows the Calendar. The other accounts associated to this domain
charging
I opened an email from a trusted friend an when I did this, it said Charging... then this charging is in every message in my inbox and I can't read any of them. Is this a bug? I turned the computer off but the charging remains. What can I do? Should I advice this person? How do I get rid of Charging? It says in Spanish cargando... Thanks very much.
Se produjo un error al enviar el mensaje. Póngase en contacto con el servicio de asistencia por correo de Zoho.
Greetings, I'm receiving this error while trying to send (both in old & new versions) e-mail messages, which translates to something like: "There was an error sending the message. Contact Zoho Mail support." In other computers Zoho Mail won't load with an "Error while processing".
Sender Address Blocked - sales@jvd.com.vn
Please i need you to help me resolve my account keeps saying this for over 3 days now.554 5.1.8 Sender Address Blocked
Long delay delivering emails to Gmail accounts
Hi, There is a long delay in delivering emails to Gmail accounts. What is the issue? Please rectify, unable to send mails to customers. Regards, Mahesh C S
Blocked account - how to unblock?
Hi. My email account has had outgoing email blocked due to an outgoing email bounce. How can this be unblocked? Trystan
Super Admin account not receiving email, but other users are?
Help please! My main superadmin user account is not receiving emails.. but for some reason it is receiving gmail emails. Also, all emails sent to other users in the same zoho org are being received fine.. For some reason only emails TO the superadmin email account are not coming through. Ive tested with several different test emails from different providers, such as a test invoice from my Stripe.com account. I get it when I send it to a different user, but i dont get it when it goes to the superadmin
Domain
I own the domain HonorMC.com. I need to access the email Admin@Honormc.com, but i cant because i am unable to add Admin@honormc.com because it is already taken which is not possible because we own the domain. Can we please have this account removed so that i can access it and thus access our accounts we setup to point to this email address. Respectfully, Joshua
Updated Mobile CRM not working for iPhone!!
My Zoho CRm for desktop works fine but every time I look to log into my mobile app it says"User not active" and it only started doing this after I updated the Mobile CRM app. I need this mobile version to manage my calendar. Please help
Can't Connect
Over the weekend I was suddenly unable to connect using Mac Mail and also on my iphone using the "Mail" product. I reset the password to make sure that wasn't the problem... but it still won't connect.
Unable to send email due to IO Message
Our company is unable to send or recevie emails due to a system error message that states "Unable to send mail while doing IO operations" Please help. We are stuck
Cannot access Webmail, Calendar loads instead!
Hello. Since a couple of weeks ago, ONE AND ONLY ONE of the email accounts associated to my domain cannot access EMAIL through the web interface. When I sign in to EMAIL, it instead loads the calendar, and there are no links anywhere on the page to access the email. The http address in the address bar is https://mail.zoho.com/biz/index.do If I manually type https://mail.zoho.com/mail/home.do in the address bar, the email interface loads, but without any links to contacts, calendar, etc. It seems
Differences between [TEST] email and final sendout in iPad mail client
Hi, We've noticed some annoying differences between the test email (which automatically includes [TEST] tag into subject) and the final sending (which have been sending to full subscriber list). Platform: Apple Ipad Mail Client with IOS 9.3 beta 3 Campaign details: Custom HTML with 740px width. We imported our custom made HTML newsletter. Everything seems to be ok in preview window and in test e-mail (see attached test email.png), but when we sent the e-mail campaign finally, we've noticed that the
Can not edit or delete leads
I can not edit or delete my leads. I am the only person 'authorized' to do anything yet. I got lots of my leads 'loaded', but now I can't clean them up? Thank you for any help.
Account Inactive
Hey, the account of my administrator is showing inactive user. We just started using zoho mail and with 2-3 days the account is showing this error. mail id is rohan@towntalkies.com Somebody help asap!!
Wiki "Access Denied" errors when creating new pages
See attached screenshot as an example. I also encountered this while trying to create “pages” and the left side navigation now has one of the failed titles instead of the title Pages, as you’ll noticed in the attached/pasted screenshot.
Not Receiving incoming email
I have the issue with my newly set up account aparna.k@fastpick.in - mail are going out without problems. Sending to all our ZOHO accounts gives me a delay delivery bounce back. I tried sending emails from Gmail and outlook.com to all our ZOHO email accounts but we are not receiving any. Outgoing is working fine. Please resolve immediately.
Inactive Account
Dear Team, I have created Official Email ID's for my Company through the administrator account, other user accounts are working fine, But info@ariselogistics.net is not Working. While I am trying to login, its saying "Account is Inactive" Because my info@ariselogistics is having the Control Panel. I am unable to create other Email ID's Please help us in this regard. Thank You in advance! Regards, Lewa .
Account is Inactive
Dear Team, I have created Official Email ID's for my Company through the administrator account, other user accounts are working fine, But contact@xln.technology is not Working. While I am trying to login, its saying "Account is Inactive" Please help us in this regard. Thank You in advance! Regards, Deep
Recipients Not Receiving Mail
When using sending mail with Zoho Mail through my web browser on my PC, the emails send fine and the recipients receive them. But when sending mail from my android device using exchange active sync, the recipient never receives the email although the emails show sent in the Sent folder on both devices with no errors and no bounce backs. We are mostly mobile, so it's really important to be able to send and reply to emails. Thanks in advance!
'Send Mail' Not Working from 'Activities' tab after switching to IMAP
Hi, After switching to IMAP I cannot sent an email from my Activities tab. An error pops up that says: "TypeError: Cannot read property 'value' of undefined Zoho crm" It appears to work from the lead and contact section in that the email pops up with no error but I have yet to discover if it actually sends. Thanks in advance, Paul
blocked
hi, please unblock my mail info@transport-klemen.si. It is blocked for sending
Disappearing Deluge
Hello - I will find my application not working correctly, go into edit, only to find my deluge script on a particular field completely missing. It seems only to be happening on subforms - and it may have only been happening after I added //comments to my script. I am going to remove the comments to see if that alleviates the problem. Has anyone experienced this or know the reason this is happening?
Mail is not being sent to recipients
A few emails have been sent today and the recipients are not receiving them. I sent an test email to my personal account from my Zoho account and have not received it. Last email that was successfully received (from Zoho to someone else) was on Feb. 25th. Is there a network issue? I can receive emails (coming into Zoho) just fine. The mail shows up in the Sent box with no indication of an error and is not in the Retry Mail queue.
Block Acc
Hello friends, I'm a blocked account by daily limit, but it does not know how it happened, I really have no explanation, I will check if I have a virus on my computer, please unlock antonioscolin@araucariapremium.com.br
FNAME merge tag is displaying first and last name
Hi! I am just building my first campaign. On my sign up I have used a simple form which only requests Email and first name. When it processes, my contact list is saving the first name to both the first and last name field. I have included the FNAME tag in my autoresponder, and set the campaign live. On testing, I have signed up my email address using my form, inputting only email and first name, and for some reason the email is duplicating the first name (or potentially displaying the first and
Mobile Browser freezes on draft auto save
If I am using my mobile broswer (not the app) to respond to a ticket, I can type out my whole response but when the system goes to save a draft, all the buttons (inlcuding Send) are greyed out (or lighter tone, indicating that you can't use them) and it stays that way indefinitely. What I have to do is type my reply in my notes app, then copy it, open the ticket, hit Reply, paste the response, then send (before it attempts to auto-save the draft) Not quite so much of an issue now that I was able
Help Account Inactive!! Urgent!
Hi, Please help my administrator account is giving me the error "Account Inactive". Please help I need the account to control all the other user accounts in my company. Account ID is : info@ariselogistics.net. Thanks.
Incoming mail not working
Hi, I just configured zoho mails, and updated my DNS MX records to use ZOHO mail servers. I am able to send but not receiving and mails. Pl. help Thanks
Problem with mpp file import
Hello, i've been having an issue while trying to import a project file. I'm not sure exactly where the problem lies so let me describe in detail. 1. Using OpenProj tool i created a project document with a gantt chart. 2. I saved the document as "Microsoft Project Document 2003" format, which OpenProj saves with the .xml extension. I rename the file to .mpp extension. 3. Tried to import that document into Zoho projects 4. Then i get the following error message: Import Microsoft Project Plan(MPP/MPX)
New Zoho Recruit SMS....Unable to Edit the template now??
Here is yet another issue with a feature we used to have but now has been taken away. For some reason, when I pulled up my list of candidates and I was getting ready to send an SMS to about 90 of them, I was taken to a screen where it appears that you can ONLY pick a template to send via SMS and I CAN NOT edit the template. Why??? We used to be able to use the templates AND edit them as needed which only makes since since certain things do not fit neatly into a template. PLEASE PLEASE change
Problem with Subscribe in Campaigns
Someone who read my Campaign email tried to subscribe but couldn't get it to work. When I tried a test I also had a problem. I type in information in each of the fields but when I click on "join" nothing happens. When I click on "join" a second time it says "Please correct the marked field(s) below" and highlights the captcha field. But the information in the captcha field was correct and if I try to retype it I get the same message. Any ideas? Thanks. Sam
SMS Button not working on New Zoho Recruit
Hi, another problem report for Zoho Recruit. When I'm in a candidate profile and click the send SMS button, its not working. Nothing pops up anywhere. I now cant send SMS as I had before. How do we fix this?
Next Page