Tag problem
Tags are disappearing from candidates as i update them.....
Case 7612280
I need an urgent escalation here. We had a botched data migration for our company and it is causing us issues (impacting our business productivity and revenue). I sent an email to the support team and regional account manager. NO ONE HAS BEEN RESPONDING TO US AND WE ARE NOT HAPPY WITH THE SUPPORT WE'RE RECEIVING. The paid account is under Silvia@italentcorp.com as well as our other paid users. Do not look up my email as I am not a paid account on Zoho Recruit. I am a paid user and admin for Zoho
Bug in generating the reports.
1. Filter is not applying while saving or exporting the reports. 2. After saving the file name popup window is not closing automatically. Please fix it ASAP. Thank you, Anitha.
Job opening
One of our job openings status is inactive, how do we fix it ?? Please advise URGENT thanks
CRM and Recuit integration
The CRM and Recruit integration is not working and none of the values are appearing in the Recruit system.
google api 404 error
Just want to let you know that the google API to connect to Zoho from within email account/google apps is giving a 404 error.
zoho.crm.getRecords has stopped working
I run custom scripts on our CRM database using the zoho.crm.getRecords function, carrying out mass update operations on some of the modules. It worked OK, aside from the fact that only 300-400 records could be processed at a time. This way I could update thousands of records in several modules. Then, all of a sudden, the response from the very same script is: Execution Failed Error occured please contact application owner. I removed everything from the script, all left is this test line: module_records
Zoho Creator Down
We have lost connection with our zoho creator applications. We get errors on all forms saying ther eis no such form in zoho. We cant access anything in our application. What is happening. Status for zoho creator says it is up. Anyone else having a problem?
Problems with Thunderbird
I use zoho with Thunderbird, but for the past 24 hours or so I've been unable to connect to the IMAP server - I constantly get unable to connect/timeout messages. I haven't altered any settings, still using imap.zoho.com, & port 993
Bug in filtering on Mobile App
Hi! The mobile App can not show any UTF8 char displayed in the filter section. Just cuts them off. /V
EMAIL SERVICE IS DOWN
3 domains all paid accounts none are working, outlook says offline or error syncing, stuff stuck in outbox, not receiving emails... has been down for about 4 hours.
Publishing page does not generate authtoken at end so can't access it without being logged in
I am absolutely perplexed by this issue and have been going back and forth with support on this already. I am trying to publish a page but it does not publish with an authtoken at the end. Support told me that it should, I am trying like in the screenshot I have attached. It just gives me a Permalink like this: https://creator.zoho.com/rickdane/stacksavings/view-perma/test2 So whenever it is accessed without being logged in it prompts for login. Is there something wrong with my account as to why
zoho mail inbox
I have successfully set up Zoho Mail using my own URL bhagwatiagro.in. I can send out emails, but cant receive any emails, and from where i'm sending mails to this zoho id. the failure mail comes to that email id. i face many difficulties while setting up mu account. so, please kindly help asap.
receiving email delayed
Hi, receiving email delayed can anyone looking to it.
Update File Update Field in Another Form
This script is not working for updating a file upload field in another form. What am I doing incorrect? if (input.File_upload != "") { sd.Shipping_Document_Scan = input.File_upload; }
Page is pubished and so is the report that it uses but can't view it without login
I've been struggling with this all day, I have a support request open too but haven't gotten any traction. I have a page here that can't be viewed without login even though it is published: https://creator.zoho.com/rickdane/stacksavings/view-perma/testpage The report that is in the page is also published. What is the issue?
Problem with accessing Contact in the Tasks screen
We are using the Free version of Zoho CRM. All of sudden I'm no longer able to access the contacts in the Task screen - I can't access it when I create a new task and I can't access it when I pull up an existing task under Activities. I'm a salesperson and need to be able to see the contact names when I've doing follow-up calls. Please help - I tried signing out and then signing in. Nothing seems to work. The link is just not available to me - while everything else is working fine. Thank you, Sharon
Unable to export/download as pptx
Hi there, Have a couple of presentations in Zoho Docs, but I am unable to download or export them as pptx, only as ODP. Unfortunately the ODP extension doesn't retain the formatting well enough. The download notification appears in either scenario, but no download commences when pptx is selected, Could you please advise? Thanks. Oyvind.
Search corrupted: Activity Module shifted to front
Dear Helpdesk-Team, there is a bug within the search function, if the activity module is shifted to the first position. Our module order has been: Mail Activities Leads Accounts Contacts Campaigns Search has only looked at Activities and Leads and left out the other modules. Best Martin
Responses from Creator API Changed in the past 8 hours
Hi There, From what I can see, the responses from the API have changed recently. The following example should illustrate. If I make a request to the api that does not validate I get the usual response see: curl --data "authtoken=<yourtokenhere>&scope=creatorapi&First_Name=test&Last_Name=test&Email=test@test.com&Mobile_Phone=1234567890" https://creator.zoho.com/api/zoho_beth3/json/talent/form/Appointment/record/add/ response: {"formname":["Appointment",{"operation":["add",{"values":{"Email":"test@test.com","Last_Name":"test","First_Name":"test","Mobile_Phone":"1234567890"},"status":"Failure,
Decimal fields that are transformed into number fields
Hi. I have forms containing decimal fields. However, after sometime, they are no more decimal fields, but number fields. Is there a way to solve this issue and keep my decimal fields working? Thank you!
Mail From Outside Zoho Not Arriving
Email messages sent from addresses outside of Zoho are not arriving starting about 9:30 am (eastern daylight savings time). I have tested sending email to myself from several different outside addresses. It hasn't bounced but it also hasn't arrived. Email from within Zoho seems to be arriving. Update: One of my test messages from 10:10 am just arrived now at 10:55 am. It is time stamped 10:10 am. Update: A message I received at 9:25 am just arrived again at 10:58 am. It's a duplicate of the exact
Valid emails save but can't be used for email
I have a client with an apostrophe in their email address (X'Yz@someone.com) and it is a valid working email address (I can send from gmail). Zoho CRM let's me save it but won't send to it - says it is invalid. This is a clear bug as this is a legal, valid email address. I also notice that 5 years ago you were asked to fix the same problem so it's been out there a while. Please advise.
The mail don´t work well
Hi, I have a little mistake and I remove an user account “info@kuambu.com”, I have this mail hosted and verified with zoho. I try to add another time from “user detail”but always appear on “invitation list”like “pending”. When I try to log in with this user account appear this message “you must verified this account", but not is possible because not is possible to access.What can I do to access or log in with this user account? Thanks
Forms that contain Subforms will not save on Edit
I have contacted Zoho by phone and email regarding this issue, but still have not received a response (despite having an Enterprise subscription!). When I try to Edit a form that contains a sub form, i get the error message "Invalid Entries found. Please correct and submit again." The form does not have any mandatory fields and I can create new records using the form just fine. I spoke to the gentleman at the Zoho Helpdesk who was able to reproduce the problem and confirmed that this is a back-end
Admin user mail not getting configured in exchange on I pad
Hi, I am having trouble configuring my admin user Mail on iPad exchange. I have tries this on other devices also but was not successful. Active sync is enabled still not getting configured however other mail users has no problem configuring. Screenshots attached. Please help. My domain is silkflight.in & admin user mail is ops@silkflight.in Awaiting you soonest reply. Sincere regards Dinesh
Limitation or Delay with zoho free mail account?
Hello to all I configured several free account to test the service and propose , if necessary , the mail zoho to my customers . despite the MX record configuration is correct , the mail does not arrive or arrives too late an hour ! I tested the service with an internal mail server , with gmail and hotmail . emails arrive late or do not arrive ! there is some limitation with free accounts ? mail is downloaded or checked every time ? thank you
Publishing error
Please i am trying to publish my site. when i click on publish it loads then it says unable to publish Error.Please help. Site link: https://sites.zoho.com/builder?siteId=53863890 i need help very soon pls.
Receiving yestarday's emails today
Hello, we have been receiving some of yestarday's emails today. Not all of them, but some of them. What is wrong? This is a serious problem for us. Please help!
zoho sites add pages as a folder
I added a folder as a page, how do I add files to that folder page?
Workspace synced only in one direction
Hi Zoho Team, I'm actually try to implement Zoho Docs, and I setted up for Standard edition trial. I have two problem: - I see only 5GB of allowed space (maybe will become the expected 250GB if I will pay?) - But the bigger problem is that files and directories created in workspace by an other user are not synced; even after giving her admin permission for this workspace. So at now, in this manner, Zoho Doc is not working...!!! Can you help me for this issue qickly? Thx.
Lookup Field - Column missing
I have two forms in my application "Harmony Rescue". CLIENT Client Name Client Species Client Breed / Type CONSULTATION Client Name (Lookup) I would also like to bring in the Client Species column, but it is missing from the list. I'm not sure why I cannot select it. Can someone please assist? Thanks!
Server Error 7009
The emails that are not displaying in the Inbox and Sent box are caused by Server Error 7009 (message that pops up). Please fix this on your side, it's impossible to work with 'hidden' emails.
help!!! as of this morning SPAM is going directly into my inbox
I am being flooded with spam, your spam filters stopped working this morning for sblackburn@fitsupply.com please advise.
Bug fix required --> missing subject in automated emails
Hello, an urgent bug fix is required: Emails that are triggered by an alert have NO SUBJECT (empty subject field, despite properly set up in templat), when reaching recipients that are chosen from email recipient lists. HOWEVER, the same email DOES have a subject (as it should) when reaching recipients that are manually entered in " Additional recipients" field. Please fix and let me know, when solved. Thanks Maurice
Please redesign spam list behaviors!
Hi guys, have loved your services for years and really appreciate them. However, I must object to some of the changes in the anti-spam section's behavior. First, I was pleased when I saw the anti-spam section had changed to a popup over the mail function, allowing us to simply close it when we were done with it and return to mail. Now it's back to the old behavior that gives us no way to return to the mail screen unless we reload. Who thought that was a good idea? There's not even a button or menu
Emails disappeared from all folders except Inbox
Hi, All emails that are moved from Inbox into folders that I created have disappeared. Emails that remained in the Inbox are still accessible. This is the case when Zoho Mail is accessed from the desktop. In the mobile app emails in folders are shown in the list without subject or address and cannot be opened. I hope it is possible to fix. I try to keep Inbox tidy so that means most of my emails end up in the folders. Best regards, Szczepan
Sign-In error using outlook exchange activsync.
Hi everyone! I'm trying to setup my exchange activsync on my android in the updated outlook app, as the stock exchange client is a battery hog. I'm getting "Please check your domain username and password and try again" error even after using fresh app specific password. I'm presently using all my zoho emails with stock android activsync with no issues whatsover except the battery drain, therefore planning to switch apps. I tried a few more apps like bluemail, cloud mail, mailwise, etc., the problem
Problem sending the email during ES operation / Error sending message, contact support zoho.
Some of the mailboxes of our domain are having problems sending emails , a message written in red " Error sending message . Zoho contact support " or " Problem sending the email during ES operation " . How do you solve this problem ? Tks
Highrise to Zoho CRM Migration is Not Yet Possible
After many conversation with support, and even sending them all of the files, Zoho does NOT support from a migration from Highrise. So this is a two fold post: 1) Let everyone know that it is NOT possible to migrate data from Highrise (37 Signals) to Zoho CRM. The reason why, is Zoho needs a csv. Highrise only export contacts via csv. But if you want all of the notes, documents, history etc. Highrise only can export that via a .zip file with .txt files for each customer. It is a lot more complex
Next Page