iPad App not syncing field name and options changes done on the Website
Hi, Previously we set up customised fields on the Accounts Forms and Contacts Forms. And we used iPads to access Zoho CRM to update Accounts and Contacts properly. Recently we edited the name and options of some of our customised fields on the Accounts Forms. However, the iPad app is not showing and reflecting the updated field names and options. And hence, we cannot update/save changes made to these fields too as it’s still showing the old fields name and old options that we’d either removed or
Emails not being received by clients recently
We have been using Zoho for a total of 11 of our company accounts for last several months and have been mostly happy with the service. However, recently we have been getting a lot of feedback from out clients that they are not getting the emails we send them. This is mostly with new clients with gmail ids. Most of the clients say the email ends up in their spam and the others complain they dont receive them at all. This is mostly one on one correspondence with clients with little or no pictures
Info seems not to be going from CRM to Recruit
I have entered into CRM, Job Openings and Clients that are not showing up in Recruit. What could be issue?
About Career website table popup
http://designandindustry.us/zoho2 In above link,i called the job opportunities table using iframe from zoho careers website page.In that page i had a problem in popup while clicking any rows in table the popup will appears but in my page the popup is hidden in right side..So please tell me how can i edit popup in zoho...
Improting Resumes from word document
Why is it that I can not uplod any resumes from a word document? I have tried to do this several times and it just won't work. Please instruct.
Email went away.
We seem to be missing an email address today. For some reason the user named Jessica Brown has lost her email ability on her account. The email tab at the top is missing and we don't know why or how to bring it back up. We need help!
Email tab not accessible after upgrade
Hello, This is our current plan: Your plan : Upgraded 1 Outlook, 1 Mail, 1 Recruiter. I have downloaded the Microsoft Outlook plug in, however, I do not see the email tab. I also cannot find out how to enable with the instructions you provide. Please advise. Thanks!
problem spam filter
Dear Zoho, I have an error with the spam filter. All the emails sent by our e-commerce platform (from office@papeto.ro ) to office@papeto.ro go into spam. The platform sends automatically a notice by email when a new order is made. I put the domain (the same domain registered under zoho mail) in the white listed domains. I put also the email office@papeto.ro , still the emails are going into spam. How can we fix it? It is very important for us that these emails not to go in spam. Thanks, Papeto
I cannot upgrade our subscription plan.
We have a Standard account with Zoho People and cannot upgrade to the Premium edition. I hit "Subscription," "Change Plan," "Premium Edition," and "Pay" before it takes me back to the starting screen telling me I have the Standard Edition still. Screenshots of before, during, and after attached. How can I upgrade my plan please?
Hyperlink function not working
I just tried to access the hyperlinks in my database and it's not working. Is there an estimated timeframe for a fix. These links are critical to my business. Thanks.
Can not upload images for Zoho support tickets
Hello, We are trying to submit a support ticket at https://help.zoho.com/portal/newticket and today and last week can not upload images at all. Today we are trying to upload image size 116 kb.
zoho email can receive emails from gmail, but not from yahoo?
Hi, I've recently set up a number of email accounts, MX records are all up to date. emails can be sent out just fine, but when I test to receive emails, they are received fine from gmail, but when I send from yahoo I get the following message; Sorry, we were unable to deliver your message to the following address. <info@icf-ltd.co.uk>: Remote host said: 550 <info@icf-ltd.co.uk>: Recipient address rejected: User unknown in virtual mailbox table [RCPT_TO] Any idea what to do about this?
incorrect time on emails
i have just opened a zoho mail account and the mails are arriving at seemingly arbitrary times [even with relation to each other] although they have all been sent from european timezones i have just sent myself two test mails which were at least moreorless consistent one arrived at 13:27 european time but is logged at 04:28 and another at 13:29 which logged at 04:31 i'm inferring this means the clock is somehow set to U.S. timezone although the calendar does seem to be set to my european location
MultiSelect Iteration
Good day, I have a form with a Checkbox Multiselect field "workerchoose1", I want to iterate the selected values, and create new records, I save the script correctly but when I send the form I got this error. (If you need access app is share Form DailyTimeReport On Success). I have this code if (input.scheduleselect == "Entrada 1") { for each selectedValue in input.workerchoose1 { workerID = Employees [wkname = "input.workerchoose1"]; fetchwk = TimeFixture [ID = workerID.ID];
Problem upgrading from "Old Professional" to "Professional" version
Upgrading from Old Professional to Professional, I'm having a problem doing this. There seems to be an error. I'm using a Chrome browser. I get the following message in text form: Please <a href="http://crm.zoho.com/crm/ZohoCRMStoreServlet?isStringReq=true">Create an account</a> before making your purchase I would appreciate some help with this.
How to get support for reports?
Is this the only way to get support? I have a problem specific to my database and would like to be able to email someone directly instead of going through a public forum. I have created a "feedback" request, but it's not clear to me that is actually a support ticket.
Problem in form
Hello, I'm stuck in a form. In the attachments I have uploaded a print screen of the issue. When I select "Selecteer opdrachtnummer" the value in "Kenteken" has to be filled in. When "Kenteken" is filled in the field under it has to set a variable. The field "Kenteken" in the sub-form "Kosten" is based on the field "Kenteken." The problem is: Why does "Kenteken" right in the top doesn't fill in his value. Probarly there is a value because the field "Kenteken" in the sub-form is based on it.
Milestone defined in Bug Tracker only appears in Project Milestones when I define another one.
The problem is best illustrated by this video: http://cygno.d.pr/5w6a/4HMr5xMd
Dashboard shows images too big in Safari
Consider the following, where two images are being shown, overlapped, on full size, where I would expect a thumbnail: In Chrome it looks fine: Now, when you look in the issue itself, it looks fine:
TASKS
When adding notes in the task screen, it used to also place them in the actual customer's notes too. It's not anymore and caused me duplicate our contact with customers :(. I don't think I should have to look in two different places for notes.
Other currency field vs chart
Hello, I have a problem. In a field I have selected the currency "EUR" --> €. When I make a Pivot Chart based on the database with the value of the field with lay-out "EUR" -->€, it will show in the Pivot Chart a dollar --> $. How do I change this? See attachment for a printscreen.
My emails don't arrive to destination
Hello, In my account some emails are not arriving to the destination address. Once, I also received a mail saying Zoho is blacklisted, which is a problem because I was sending an e-mail for an important client. Please find it below. What is happening? My Zoho account is supposed to be working fine. This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. (e-mail address)
CRM version
Hi, my compagny had a business account with 7 users. One of my user was able to connect himself on the system on December 16th. The same person tried to connect today and the system told him that his account was disabled. When I connect myself on the system, I found that we came back to the basic version. What happened ?? We really need to come back to the business account because we produce all the invoice on the CRM. Please help me Thank you
Export Contacts
I need to export my contacts and I see the description of how to do it but there is no "export" button on the top right of my screen. Please help. Thanks
Mail Forwarding Internally vs Externally
Hi, Example I have two email accounts created. The first account a@mydomain.com is forwarding to external Gmail email. The second account b@mydomain.com is forwarding to the first account above, a@mydomain.com. But when an email is received by b@mydomain.com, the email ends up in the a@mydomain.com "Inbox" instead of being forwarded to external Gmail. Why doesn't the email gets forwarded to the external Gmail? Thank you.
Outgoing mail is blocked but user limit not reached
I've been trying to update folks in my address book about switching to zoho for email, and sent 4 messages with 25 addressees each, and then the account was blocked with the message "Dear User, Your Mail Outgoing blocked. Reason :Daily Recipient count exceeds limit [Total Recipients=500" and I also got another one with "Dear User, Your Mail Outgoing blocked. Reason :Daily Mail Bounce Count Exceeds Limit [ Bounce count=25 ]" even though I only got 3 bounces from the bunch that actually got sent. I
Leads / Notes are not saving
Has there been an update to the notes section within each individual lead? I am trying to make some comments but when I try to save these, the throbber in the browser tab just swirls for a long time. I have not successfully saved any new information for several hours now and this is become very inconvenient. Please can someone look into this? Thanks,
LOGIN: Account is Disabled
When I try to login - Zoho CRM says the Account is Disabled. We need this fixed ASAP. I have already sent one email with no response - HELP?!?!?!?
Own domain - emails disappearing
Hello, I am having a strange problem. My domain is pratyushinternational.com. When my users are sending or receiving email (using GMail as POP client), there is no error on either side, but often the emails are not getting delivered. When I tested using my separate Yahoo account, the test was successful. Please advise. Thank you, Raunak
Weak Spam Engine
zMail Team, Currently the spam engine in Zoho Mail seems to be very weak. The amount of spam in Zoho Mail seems to be enormous. Can some one help? ---- Deepak Vasudevan http://www.linkedin.com/in/lavanyadeepak
Unable to authentocate to SMTP server
Hi, from several hours I can't login into SMTP server for my account. I checked settings several times on iPhone and in Mail app on my Mac. Both reports authentication problem or SMTP server timeouts. Within last few weeks I noticed similar problems with SMTP and IMAP servers several times. Could you please resolve this issue? Thanks in advance Dorota
SMTP server failure?
I'm unable to send emails and getting a constant SMTP server failure to connect using eM Client. The programme diagnostics shows SMTP connection failure and the 'fix' option says it is fixed, but it isn't. SMTP log shows empty. The failure to connect to the SMTP server is not uncommon. Is this a reliability problem?
Scheduled Calls Not Syncing To Zoho Calender
Hi. When you "Log A Call" from the Twilio softphone in CRM and then schedule a call as a activity; Zohocalender doesnt sync to the calender. Again it DOESNT sync if the call is scheduled from the softphone app using twilio in CRM. Could you resolve this please? Thanks
Emails from a domain are not received and not in spam folder
We have trouble receiving emails sent from our server shameless-smoothies(dot)com. They do not arrive in any of our email addresses hosted at Zoho, nor can they be found in the spam folder. We can send emails to these addresses, but 9 out of 10 do not arrive. We have tested extensively with other accounts hosted elsewhere - there were no problems receiving or sending emails from this server. I also tried whitelisting the domain and individual emails, but it did not solve the problem. Would be fantastic
A security problem with your iPhone App
Hello, I'm using your mail App and i tried to add my Gmail account. I signed out of my account and tried to login using the Gmail option in your App. I typed my Gmail username and password but the login attempt didn't succeed. When i pressed the "back" bottom i logged automatically to someone else account !! This happened more then once. Attache a screenshot of that account. Needless to say that my mail is completely different...
Zoho Writer Default margins not defaulting
we have designed "mail merge" documents to fit into our envelopes but the margin setting when downloaded to PDF keeps changing for all subsequent letters (A4). THIS did not happen before. Why has this changed?
Failure submitting to FORM through email
Hi, We cannot submit anything to Form by email. It's been working well but not these two days. No errors found in Log, nothing, email just could not be received by the system. Please help check and advise. Thanks!
Bug in Custom Format for Date
Hello, good night! I'm facing some problems in Zoho Sheet, while trying to format automatically dates in my sheet. Here in Brazil we use the format dd/mm/yyyy...that's what I chose as custom format for my sheet. But if I insert January 2nd, for instance, typing 02/01/2015, Zoho atumatically changes it to 01/02/2015...and thats February 1st. I don't know why these changes occur. I've typed 24/12/2014, for instance, and it doesn't change to 12/24/2014. Can u help me please??!
Issue with Zoho books Dashboard
Hi I'm having problem with Zoho books for the past few days. The information: A/c Receivables, Income are not reflecting the correct value. Eg in Account Receivables it is showing a figure which is not the sum of all unpaid invoices. Even after settling the invoices, the value in AR still remains. I went further to delete all the unpaid invoices but AR was still showing the value. Please advise if there was something done recently that caused such an issue.. getting very annoyed with Zoho books!
Unable to access Zoho via Thunderbird or Outlook
Hi, I am unable to access zoho mails via IMAP via external mail clients like Thunderbird or Outlook. Even though I have tried to follow instructions as per book it is unable to connect to Zoho servers, Attaching a screenshot for better reference. Regards Chandraprakash
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