Email text not rendering with correct charset (cyrillic)
There is a problem with rendering cyrillic characters in both the e-mail subject and e-mail body. In the case of the subject I get multiple question marks and the body of the e-mail gets characters like this: Ñ ÐµÑ Ñ . I have tested it with 3 other emails i.e. Gmail, Outlook, etc. but do not get the same problem. Can you please look into it and suggest a course of action that will solve the issue. Thank you!
DKIM Verification Failed - TTL (NameCheap)
hi! I have already set up the TXT records in Namecheap, but I don't know whats the TTL value. I keep getting the "Verification Failed" pop up. Can anyone help me with this?
Calculate business days between dates in reports
Good afternoon, I'm trying to calculate the datediff excluding weekends/holidays. I can accomplish this in Excel using NETWORKDAYS. I saw there was a previous response about this, I have shared my DB with support and emailed in, but wanted to post here in case someone could template this out for others.
My client user can't assign issues
Hi, Where can I configure this issue? My client user can't assign issues
CRM - Product and Territories
Hi All, Is there a way to associate products to territories, as a global business we have a lot of products with different variations for different markets. So ideally I would like to make EMEA products only available to EMEA users etc. I have had a
Will the iOS Scan Document feature be coming to Android?
Hi Guys, Will the below feature (released November 16, 2019) be coming to Android? "Users of iOS 13 and later can now scan multiple images and upload them as a PDF to the file upload field. Tap the file upload field and then tap Scan Document". Thanks in advance!
Zoho Creator Custom Solutions - APIs
Per number 17: https://www.zoho.com/developer/help/creator/faq.html 17. Is API support available for Custom Solutions? No. API support is not available as of now. Does support have a ballpark timeframe on API support in solutions? Would love to
Remove Currency from all areas of CRM
Hi there, Currently, we have a field called 'Currency' active on our CRM but it is now affecting all reports, as it is difficult to total any sales reports completed in Excel using the Zoho Opportunities data. Is it possible to remove the currency option from all locations of our CRM? Thank you, Vanessa
Taking a lead out of a journey
Hey everyone I wanted to know how I can take a lead out of a journey once we have converted them to a customer in the Zoho CRM. For obvious reasons I don't want to carry on sending marketing emails to someone once they have become a customer. Hope my explanation is clear enough to understand. Thank you in advance.
reload Iframe of accordion jquery
Hi Zoho team I'am new in this web forum. and wed designer and i am not many knowledge with jquery. well I use one accordion jquery for one web site and i use one iframe for each div of the accordion. I would like to know How i can reload one iframe when i click to open one div. ?? i use the tag javascript onclick for reload the iframe but that not work. I searched many informations in forums but i don't found anything about. Please i realy need help because i need that the iframe must to be reload
Restore deleted email accounts
2 of our customer email accounts were deleted by accident, is it possible to recover the email account with its emails.
Function-1: Compute and update sales commission in quotes.
Welcome back folks! In this week's custom functions series, we've picked a requirement that has often been asked by users! Business requirement: In most sales organizations, commissions are an integral part of the extrinsic rewards program, contributing significantly to the sales person’s compensation package. Sales commission is usually calculated as a percentage of revenue generated by the sales person. What if your sales team is enabled with an option to check their sales commission associated
Project Owner as filter within a custom view in Tasks?
Hi, Is there is an option to have "Project Owner" as a filter in a custom view in the tasks page in Projects? I need the Logged In User to be able to see all tasks within the projects they own that meet certain criteria such as status. The closest I see
Custom Task Filters
Hello, My company uses Zoho projects and we'll be adding analytics soon. We use the plain task view to discuss the state of our projects on a weekly basis. We'd like to be able to filter tasks by tasks due in the next 7 days and tasks due in the next 30 days (including overdue tasks). Using analytics I've created aggregate formulas which show me the number of tasks in those categories. It would be VERY useful to us if we could EITHER use aggregate formulas to create custom filters in Projects, OR
Tip of the week #1: Switch to the all-new Zoho Calendar.
To all the Zoho Calendar users out there, the all-new Zoho Calendar UI has been released recently! The all-new Zoho Calendar UI has lot in its packets. You can customize the calendar in a way that suits your taste using the customizing options available
Workflow automation through data import
Hi everyone, I hope someone can help me solving this problem. I have created a workflow procedure, so everytime that a accounts' field is modified it will trigger a task to do. I have thought to modify that field through an account import to Zoho, meaning
Why can't workflows be triggered on Import?
When you import leads (using Migrate from Other CRM) it would be nice if they could trigger a workflow. They don't currently. Just to note... They do trigger workflow when a lead is created through the interface or through the API (using wfTrigger=true).
CRM Hack #7: How to trigger a workflow for imported records?
Hello everyone, It's hack day again! A few months ago, we had one of our users present a case to us. She had set up a product module workflow rule that executed at the time of creation.This workflow also has a time-based action tied to the product sale
Free version limits
I'm a new small business trying to get the company off the ground. The comparison chart shows everything I want to know about the different CRMs. The only thing I can't seem to find is if there is a record limit on any of the versions from free to the
unable to send mails
Hello, I hope you are doing well. I have an official account for my personal business of Best commercial blender. I use it to send and receive emails. Now, I am unable to send mails from here. Kindly, help me. Thanks.
Error on link Zoho Mail to Outlook IMAP
Recently some errors happened on my IMAP of Zoho mail to MS Outlook: 1. it suddenly closed the mail when I was replying an email to a certain time, all my drafted content lost... 2. when I send an email with attachment but the receiver got the mail without
Attachments Disappear After
Hi, I have noticed that every time I convert a lead to Account, all the attachments disappear immediately. Did anyone else experience this as well?
Introducing the “Open House” feature in Zoho ShowTime
Hi all! Zoho ShowTime has always kept pace with exciting innovations and great ideas. Our objective is to focus on effective team collaboration and greater attendee engagement for every training session. Open Mic access enables the attendees to communicate directly with the trainer one at a time during a session. However, we understand that all discussions and conversations cannot be streamlined with individual views. Introducing Zoho ShowTime's "Open House". The open house feature creates a
Mail and zoho sign
Hi, is it possible to create a flow that works like this? E-Mail to specific mailadress received Content: customer name customer mail title attachment pdf -> Flow -> Zoho sign creates a new signature setup with the pdf as a document sent to the customer
3 Seemingly Trivial Mistakes That Hamper Your Sales Email Conversion Rate
Talking to a lot of customers over the past year has made, one thing clear - nearly all businesses out there - small, medium, or large have had to make a drastic change in their conventional sales approaches due to the covid outbreak. The adoption
Current user API (users?type=CurrentUser) returns 403
We are using Zohocrm api v2 for getting currently logged in user. It works fine most of the account. But we are getting 403 for one of the user account. URL https://www.zohoapis.com/crm/v2/users?type=CurrentUser HEADERS {Authorization=Zoho-oauthtoken 1000.786ecda99xxxx} Response {"code":"NO_PERMISSION","details":{"permissions":["Crm_Implied_Api_Access"]},"message":"permission denied","status":"error"} Response Code 403 Note: From the same
Website insecure when using Zoho Marketinghub
Hello, I've been using MarketingHub for a simple pop-up (for now, just that) but when i have the snippet active on my websibe i get an insecure message from Google Chrome: If i remove MarketingHub Snnipet from my website the error disappears, so its really a problem with Marketinghub. the image says: "The connection its not totally safe" "The atackers may see the images you are seeing in this site and deceive you by changing them". How can i make this warning disappear? Thanks
How Long Will It Takes to Re-Activate Accounts?
Hello! Previously, my subscription has been downgraded and all my registered user accounts have been deactivated due to payment is processing. However, my organization has completed the payment and currently waiting for my ZOHO return to normal state
Hi, how to reply a thread using Send Mail API?
Hi, I try to send email via Zoho Email API and find out there is no param to send email as a reply. The new email is always sent as new thread, not a reply email in Zoho mail. Is there anyway we can send email via API as a reply email? Just add 1 optional param such as "threadId" then we can solve this problem. Thanks PS: Btw, in this page: https://www.zoho.com/mail/help/api/post-send-an-email.html, the params "content" is missing in params table on the left (while it's included in sample request
Condition using ${NOTEMPTY} in a field not working
I'm trying to use the condition custom field is not empty (${NOTEMPTY}) in a workflow rule to send an email, but the rule doesn't work.
Make conversations more efficient by addressing repeated queries with FAQs
What are FAQs? FAQs are a list of common questions visitors have asked about your product or service that you can add to your knowledge base. The FAQs can be shared by the operators or bots during the conversation. When the intent of the visitor's query
Whats the difference between CommandCenter and MarketingHub journey?
I'm a zoho One subscriber and trying to define a journey for my cold and warm leads. im confused between the functionality of Command Center and Marketing Hub Journeys. could you please describe the differences and similarities?
Round Robin between multiple teams
The round robin rule for teams only allows selection of one team. Will it be possible to select multiple teams so that items that fit the criteria will rotate betwedn teams?
All shared iCal events show up a month early
I am trying to share my calendar with Google calendar via iCal feed link and all of my events show up a month early there. RRULE seems to be set for month before. That imports it with a previous months day. See below: BEGIN:VEVENT SUMMARY:Igor's birthday DESCRIPTION: DTSTART;VALUE=DATE:20180625 DTEND;VALUE=DATE:20180626 LOCATION: IMPORTANT:0 STATUS:CONFIRMED COMMENT: UID:b507852743@facebook.com TRANSP:TRANSPARENT PRIORITY:5 CREATED:20170809T005523Z LAST-MODIFIED:20170809T005523Z DTSTAMP:20200525T091241Z
SMS Campaign using Clickatell - set up instructions.
I'm trying to set up an SMS campaign using Clickatell, but it's not working. On clickatell, I have purchased some credit, and set up a http API. I've then pasted this API key into Zoho Marketing. I tested the API in clickatell and manage to setup my phone number as a test phone. I have the SMS setup to trigger when someone is added to the list - nothing! Anyone else having issues with this?
Push GCLID to CRM when creating lead via Marketing Hub journey
When a user on our site completes a sign up form, I'm using a Marketing Hub journey to push them to CRM. How can I make sure that the GCLID is populated in CRM?
Deluge AES encryption/decryption functions
Hi, Does the AES functions use 128, 192 or 256 bit encryption ? Does anyone know of AES encryption/decryption functions in C# or NodeJS that produces the same results as the Deluge script AES functions ? I have a requirement to encrypt (using AES) outside of Zoho Creator and pass the encrypted data to ZC where it will be decrypted using the Deluge script AES functions. Regards Malcolm
Loading zoho mail
Recently started using zoho for my startup. The mail often takes forever to load which is pretty annoying. I have to refresh it again and again. is that normal?
Improve Zoho Social Messages
Now at Zoho Social we have to reply Facebook/Twitter messages at "Messages" screen and reply Facebook mentions, reviews user's visits posts and GMB reviews and questions at "Monitor" screen I think GMB questions should be added to "Messages" screen as are questions not mentions or reviews to monitor Also at "Messages" screen should be needed to add Facebook comments, Instagram direct messages, IG comments and GMB Direct messages, (Youtube comments, Pinterest messages when these SM channels or other
How to access Inventory Pick Lists?
I can create pick lists using the Zoho Inventory portal, but I can't find any documentation on accessing pick lists via the API or Creator. Can any one point me to info on how to do CRUD operations on pick lists?
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