3 Seemingly Trivial Mistakes That Hamper Your Sales Email Conversion Rate
Talking to a lot of customers over the past year has made, one thing clear - nearly all businesses out there - small, medium, or large have had to make a drastic change in their conventional sales approaches due to the covid outbreak.
The adoption of inside sales has gained momentum and businesses have started utilising technologies and applications on a dime. Businesses state that their email engagement rate went up to 48% higher during the pandemic. Now, as emails hold the power in turning your leads into premium customers, care must be taken to ensure that you avoid these three insignificant mistakes that might decline your sales email deliverability. They are,
- Lacking a catchy headline
- Information stuffing
- No proper call-to-action.
Lacking a catchy headline
47% of the recipients open your emails solely based on your subject line. The first 60 characters of your headline line determine your open rate. So it is important to draft a compelling headline that draws your audience's eyeballs and intrigues them to open the email. The words "free", "limited time offer", "alert" have been overexploited which has lowered the chances of clicking your emails. Moreover, using these buzz words has a greater chance of your emails getting marked as spam. Here is a list of words when used in the subject line can land youremail in a spam folder:
- Exclusive deal
- Only today
- Free 100%
- Apply now
- Limited time offer
- Grab the deal
- Reminder
- Alert
- Now or Never
- Offer expires today
- Once in a lifetime
- Get it now
- Free Membership
- Guaranteed Return on Investment
- Congratulations! You won
- 100% cashback... are some of the blacklisted headlines that are filtered by the email providers before sending it to your customer's inbox.
Leveraging the headline formula will help you come up with catchy subject lines for your emails. However, you need to try a lot of variations to spot that sweet one. Here is the formula:
Without using a headline formula: Alert - Don't miss this chance to have a free call to discuss your requirements with our CRM experts
Using a headline formula: Schedule a call in less than a minute to discuss your requirements with our CRM experts
Information stuffing:
Opening your email is just crossing a chasm. Now convincing your audience for a sales pitch or enticing them to do your desired action is the beginning part of your acquisition journey. This particularly resides in the content.
As there is a lot of emphasis on delivering value and contextual content, salespeople tend to stuff abundant information in their emails. An optimal email should be crisp, concise, to the point, and not exceed more than 4-5 lines.
To frame the body of the email, consider greeting the recipient first, followed by an acknowledgement. Then, directly state the purpose of the email. And finally, direct them on what to do after reading the email.
Information stuffed email body:
Hello Sid!
Hope you are doing well! Thanks for showing interest in evaluating XYZ CRM solution for your business. XYZ CRM is used by more than 60,000+ users around the globe. ABC, DEF, use our CRM for seamless integration and increased productivity. We are featured in major publications rewarding XYZ CRM as the best CRM solution for the year. We strive to deliver a remarkable experience to you. So, we would like to invite you to schedule a quick call to discuss your requirements with our CRM experts and see how we can help you further.
Without stuffing information:
Hello Sid!
Hope you are doing well! Thanks for showing interest in evaluating XYZ CRM solution for your business. We are here to assist you! Quickly schedule a call to discuss your requirements with our CRM expert and see if XYZ CRM fits your business.
No proper call to action
Adding a call to action button instead of a text hyperlink can increase your click-through rate by 2 folds. A prominent call to action button with its bold color automatically captures your audience's attention to click or at least to check what it is.
However, an email's goal is to direct your audience to schedule a call or upgrade the product for which you must get them to click the call to action. Text hyperlinks may go unnoticed but a call to action button stands out.
Text hyperlinked CTA - Schedule/Book your call
Call to action button - 
Let's now group the above three simple strategies to see how effective it is in increasing your email performance.
Without using the three simple strategies:
Using the three simple strategies:
Making these small changes in the subject, body, and CTA yields incredible results. For a salesperson, time is money. Automating the email process with email marketing tools such as Zoho Campaigns helps you understand the user's requirements so you can draft an email that is more meaningful and relevant to potential prospects.
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