What are FAQs?

What are the types of FAQs inside SalesIQ?

• External - These FAQs are the ones that can be directly shared by the bot during a conversation with the visitor.
  
• Internal - These FAQs are for the operators' reference and are not usually shared by the bot. The bot displays these FAQs as suggestions to the operators inside their console and the operators can share them with visitors, if necessary.
  

Example:

Quick Tips:

• Add up to 5 variants for each question and the one marked with a tick mark will be set as the default question. This will mainly train your bot to answer the same question even when it is framed differently.
  

• Add Related Articles for each FAQ from the list of articles that are available for your organization. When a related article is added to an FAQ, the article will also be displayed by the bot as a card in the chat after the FAQ is displayed to the visitor.
  

• The UAQ section consists of all the questions that the answer bot does not know answers to. Operators can use this collection and draft articles to address queries. You can also add FAQs based on questions inside the UAQ section. This will help your bots answer the same questions the next time a visitor comes with the same query.
  
• Also, when you have a strong FAQ section for your business, the Answer Bot feature will have more information to draw from and this will in turn increase the resolution rate of the bot.