Blacklisted (new domain)
Hello..... Our newly domain is blacklisted. Please help. Cannot send emails.
Cannot Launch Desktop App - Not able to process request at this time.
The app launched okay for a week or so but has stopped launching a few days ago. I have checked that there is no background process running that may be impeding this and found nothing in the task manager. I also restarted my computer which did not help.
Email alerts in workflow rule with placeholder show up a different value on date fields
Hello! I recently created a new layout for my team to create tickets, one of the fields for a type of ticket is a date type field (not a date-time, just date), then I also created a workflow rule that sends out an email alert to a user with the ticket
Attention! Scheduled maintenance for Zoho Desk's EU DC will take place on Sunday, 28 May 2023 from 2:30 AM CEST to 3:30 AM CEST
Dear Users, We will perform the scheduled maintenance for Zoho Desk's EU data center (DC) on 28 May 2023 from 2:30 AM EST to 3:30 AM EST. Expect one hour of system downtime. We've scheduled the maintenance for Sunday, hoping to minimize any impact on
Account is Temporarily Locked
Hello, My Account is Temporarily Locked from Sending emails. Please help me to unlock this error.
Unable to access ZOHO
Zoho free tier has stopped working on all my domains, dns problems
There are sudden DNS failures on all my free tier zoho mail accounts, my MX records are correct and present, it's just zoho doesn't seem to find them. I have tested 3rd party tools to lookup my MX records and they are there, this seems to be a zoho
Configure ZOHO mailbox on a PHP Script
Hi, I have a requirement to configure my zoho mail account on a php application which is hosted locally. I want to access inbox and sending mails from the php application.
Saved Search or Smart Folder
Hi, Is there a way to have smart folder or saved search withing Workdrive (I don't need to have them synchronised with the desktop). My use case is that I have a group of folders that have data model attached. So each folder is "qualified" with one of
This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details
when i had go to create username it was showing the following error ,please solve it
New version
Plz admin long time we used the old version plz bring us new taste of invoice 🙂 we 💞Zoho app.
Error when trying to export contacts from campaigns
error message - you cannot export empty list
Leads in contact view
We get multiple leads from the same contact occasionally, is it possible to have a view on the contact page which shows all the leads that have been assigned to that contact, and shows their conversion status?
Auto Populating Amount in Deal from Products Selected
I am trying to use below code found in a Zoho blog to auto populate an amount field in a Deal products = zoho.crm.getRelatedRecords("Products", "Deals", potId.toLong()); unitprice = 0.0; for each product in products { unit = ifnull(product.get("Unit_Price"),"0.0").toDecimal();
How do I create a Client Script that takes data from one field and moves it to other fields?
I have a field on a Zoho Form for customers to enter serial numbers to register for extended warranty. They can enter multiple serial numbers into the same field, separated by commas (API: Serial_No_Product_1) I want to set up a Script that will take
Firewall Ports, IP ranges and URL's that might need enabling for Zoho Assist
Hi Can someone tell me what ports and IP ranges need to be enabled through a firewall to allow Zoho Assist to connect? The client's machine sits the stating its connecting but I suspect the firewall is dropping the traffic. Many thanks
How to record Sales Paid by Credit Card
We just start up a restaurant business. Most of our transactions are paid by cash and credit card. We recorded cash sales by using sales without invoices. Is it the same for sales paid by credit cards?
Chase CC integration
Is there any way to test Chase CC importing? I'd like to make sure that all individual CC transactions can be separated to the individual CC.
Kaizen #87 Multi-user Lookup in API V4
Hello everyone! Welcome to another week of Kaizen! In this post, we will discuss multi-user lookup fields and how to handle them in API. What is multi-user lookup? Multi-user look up is a lookup field that lets you add multiple users to a module record.
Problemas para recibir correo de verificación
Buen día. Tengo un mfajardo@aynitech.com el cual no puede recibir correos de verificación, se creo un alias momentaneamente para poder recibir correos, pero enrealidad su correo principal debería solucionarse, por favor alguna solución que me puedan facilitar,
Générer des offres d'emploi via Zoho Recruit
À la suite d'un entretien, lorsqu'un candidat répond aux critères d'un poste, les recruteurs doivent être en mesure d'envoyer une offre d'emploi dans des délais courts. Afin de rendre cela possible, Zoho Recruit introduit son module " Offre d'emploi ".
Convert an integer to a formatted currency string for use in an html page
TL;DR - the deluge custom scripts below can convert a plain integer into a currency-formatted string, i.e. convert -12345678 to ($12,345,678) or 12345678 to $12,345,678 --------------------------------------------------------------------------------------------------- hey there fellow zoho community members! i have been developing custom html pages for my apps in zoho creator and came across the challenge of formatting integers into nice and clean currency values. i struggled with this for awhile
Dashboard Filters Disappeared! -- Resolved
I have Dashboards embedded in several websites via the Embed API. Just today, the filter boxes are no longer showing up. I contact ZoHo support with no answers as of yet. Anyone else?
CRM Business Messaging
Good day, We have linked our WhatsApp business with the CRM. However, we can not find where to change the profile picture displayed on the WhatsApp chat. Where can I choose the profile picture for the whatsapp Number? Regards
Sync between Desk <-> Analytics doesnt work anymore! Infinite loop?
Hi, since yesterday morning the synchronization between Desk and Analytics does not work anymore. It was synced and the subsequent sync has not been completed yet.
Email Body as Description
I didn't want to bring back a ticket that hasn't been touched in 2 years, so here's a new one. Almost every ticket in our system is through email. The only ones that aren't are the ones that we take over the phone (~2% of tickets). For the 98% that are,
Email subject formatting
Hi there, I'm trying to change the way the email subject is structured in ticket conversation. I would like to change it from Re:[## 108 ##] Ticket name to something more restrained such as Re: Ticket name [#108] . I know there are templates for notification
Auto-population of Secondary Contacts (CCs) field using a custom function
My support team needs to CC the appropriate administrative contact for an account on ticket closure. Our default template for Accounts in Desk includes custom fields to capture the names, and email addresses of 4 different administrative contacts. I have
Show Higher Hierarchy Assigned Team Tickets for Agents with Lower Hierarchy in the same Team
Hello, we have the following problem: Some of our agents are higher in the hierarchy than other agents but in the same team. We would like the agents with the lower hierarchy to still be able to see and edit the assigned team tickets of the agents with
Mailchimp unsubscribes not syncing in Zoho CRM
I am having an issue where I sent out a campaign in Mailchimp and contacts that have unsubscribed in Mailchimp are not showing as unsubscribed in Zoho. How does this work? Is there a step that I am missing or something that is broken? I know that I have
Zoho Desk's Instant Messaging Update - Meta mandates OTP Buttons for Authentication Templates
Starting May 29, 2023, all newly-created Authentication Template messages must include a one-time password (OTP) button. Note: This functionality will go into effect for India-based users (IN DC) later this year. What are Authentication Templates? Authentication
ZOHO CRM Contact and Accounts not syncing with ZOHO Desk
I created a new contact in Zoho CRM yesterday (7/18/2017) but it is not showing up in Zoho Desk. I have Integrate Zoho CRM With Zoho Desk enabled. I am unable to create a ticket for my client because Desk can not find the contact that was created in CRM.
Overview Dashboard value blocks
Hi, I want to create a new dashboard with the same blocks as in the "Overview Dashboard" but i cannot find them in the Gallery when i want to add a new component to the dashboard. I've added a screenshot of the "Overview Dashboard" and outlined the blocks
what languages does zoho desk supports ?
I mean in my company some people don't know English, so does Zoho have the ability to make working interfaces in the languages Arabic, and other languages to respond to Arabic customers ?
Emails from completed forms going to 'Junk' folder in Outlook
Over the last week the email address from completed forms has added 'via public.zohoforms.eu' to the address and is being picked up as junk email and people are not seeing the emails. Do you know why this changed from sending out of Zoho Forms with the
Three Questions
Greetings! I have 3 Questions as follows: 1. Additional Domain: Can I add another domain to my existing account for email? My current domain in Maralason.com. I want to add forlifrcharities.org. What is the cost and can it be coterminous with my existing
Cannot receive email at my address. But I can send emails.
Hey, for some reason I cannot receive any email. I've got everything setup other than DKIM. And it worked fine for the first week but now it doesn't. I can send email but I cannot receive any at all. I've been waiting for some important emails over the week but god knows how long its been broken. Now I don't know if I'll ever see those mails again. I've been thinking of paying up for Zoho but seeing this happen, without any warning at all is dissapointing.
Change Candidate Origin
Hi, Is there a way to change the "Candidate Origin" field info? I recently gave access to a couple of vendors who provide candidates for me on the daily basis. Before this, they used to send the candidates via email, and I uploaded them to the system. They are uploading new candidates on their own (yey!) but they also want to see their previous candidates. Is there a way I can show them this info? Thanks a lot!
Zoho code
Hi I also facing the issue I need my Zoho code, thanks!
Setting an extension field as mandatory
How do you set a field added to the CRM by an extension as mandatory?
Next Page