Zoho Assist Down For Hours
Zoho realizes that Assist has been down for hours, despite their Twitter account insisting to everyone that it's working?Zoho Assist will not allow me to access remote computers
I am unable to access remote computers. Tried from two different computers. Most are unattended but one is a new ticket. PLEASE HELP!!!Cannot access remote devices after Zoho Assist outage
Since the outage today I can no longer access any of my remote computers. The Zoho Assist desktop App for Windows 10 is loading, but none of my remote PCs will connect. I even tried reloading the unattended agent on several of the computers but that did not work, it just sits on the screen saying "You'll be able to access the remote device shortly."All users of Zoho Unattended Access being prompted for proxy info...and Zoho Assist dashboard down
As subject line reads. Everything appears to be broken today with Zoho Assist...especially Unattended Access.High cpu load on client side by process sessionaudit.exe
Hi, as stated above. This happens every time with different clients. Now, the first thing I have to do after making the connection is to go to taskmanager on client computer and kill the process 'sessionaudit.exe' If I don't their cpu is very high andNo Sound?
New user of Zoho Assist. Just tapped into the other pc remotely and all works smoothly except no sound. There are no settings in Zoho to turn that on or off that i can find and both this pc and the other are not muted and working properly. Am I missingFile Transfer Not Working
Hi, Myself and a number of our engineers are having issues receiving files via the File Transfer window. When we try to pull back a file nothing happens but the file does show in the File Transfer window as "Download initiated". This appears to be happeningZoho Assist Down?
Am I the only user with this issue? See attached screenshot.Unattended session loses connection
I am experiencing a frequent issue. I utilize the unattended sessions for all of our devices. I am finding that I consistently lose connection to many machines and the only way to get it back is to either restart the unattended service or to reboot the computer. These machines have not lost Internet connectivity or gone to sleep.Unattended Access not working
When trying to connect to any server using Unattended Access the screen stays on Please wait Starting Support Session It never goes any further. As we support multiple Schools, during the Covid-19 crisis this is a complete disaster. Please advise asap Thank youUnattended Remote Access - Join, not Connect
Hi, i have been using the Unattended Remote Access, which allowed me to connect a desktop at home. It had been working fine, but first for some reason it went offline if idle for a while: I think I fixed that by changing the setting on changing it to never go sleep. But now I have an issue that while it reads online, it does not have 'Connect' status, but 'Join'. And I see the 'you will be able to access the remote device shortly' message running, but it does not connect... Any ideas?Unattended Access on Linux = Grey/Black Screen
Hi Guys I am currently trialling ZohoAssist to provide remote support and remote user access to some of our office based PCs. Half of our workforce use Fedora Linux, and though I have succeeded installing the Linux ZohoAssist agent, and confirmed that the service is active, I am having difficulties. I see the machines in the ZA console and they show as online. I am also able to connect successfully, but once connected, all I see is a grey screen with the ZohoAssist blue bar on the left side of theZoho Assist not working
Dear Team, Our Zoho assist is not working and getting error its temporary down. Please do the needful to fix asap.I can connect to the Unattended machine but the keyboard won't type.
Hi. I had been using Assist for the past week and it has been inconsistent for me. After a whole 4 days of no problems, now I can connect to the workstation (Centos 7) but the keyboard won't type anything in the remote box. The mouse responds flawlessly,255 error configuring application error during installation
Hi, got this error during installation "255 error configuring application" I was able to see the device on my console but now the device is no longer there. What to do? thanksFile transfer not working
Hello Yesterday the file transfer layout changed and now I cannot transfer files to or from my remote computerUnattended Access not working
Click on Connect and it comes up with Please wait Starting Support Session Trouble is, it never goes any further. Same issue on multiple sites. With the Covid-19 crisis this is disasterous and I would have expected Zoho to have some sort of acknowledgement of the issue on their website. Unfortunately i cannot see any reference other than on this forum.Is Zoho assist slow for others
My Zoho Assist is extremely slow or will not connect at all. Is anyone else having the issue or is there an outage of some sort?Client Mouse Flickering when I connect
This morning when I remoted into a clients system using Unattended access, their mouse started flickering constantly. As soon as I closed the window for the session, it stopped. How do I resolve this?Number of Technicians
Hi According to the purchase advisor there were unlimited number of devices/technicians for unatended access. When I attempt to add a technician I get the message that I reached my limit. I only have 7. The heading says 7 or unlimited used but it suggests I need to ungrade my plan to add more.Zoho Assist Down
Dear Team we are trying to access zoho assist and getting error temporary down. Please support to fix this asap.Assist very slow to connect to remote PCs
Using Unattended Access. Assist is slow to connect to remote computer and many times will not connect at all.Frequently losing control of clients screen since upgrading to Big Sur
I'm a consultant and I use assist daily to share my clients' screens. Since upgrading to Big Sur – perhaps this is coincidental – I frequently lose the ability to manage the client screen. I can still see all their activity but I have to request theyafter Connecting and service mode kicks in - Grey screen loading - but still connected
HI , I have been remoting into a client machine with no issue till this morning. once I elevated to service mode, it keep loading a grey screen for 2-4 mins before occasionally dropping the connection then reconnect again with the grey screen of loading..Multiple instances of Zoho assist running on servers impacting performance.
We use Zoho Assist in Unattended mode to help manage our application with clients SQL servers. We occassionaly seem to find that clients run into server performance issues, and when looking at the task manager it will show multiple (more than 10) instancePlease wait... starting support session
Windows 10 Pro 64-bit, with the desktop client and browser based, I get stuck on this message both when attempting to connect to an unattended client and when starting a remote support session.Scroll Bars appear but Windows on Remote PC not scrolling
All of my companies PCs are Windows 10. Trying to scroll down through a list, the scroll bar moves, but the screen does not scroll. Trying to scroll down in the list of updates, but can't get down to the restart button.New Unattended Access - Move to group
It's really annoying to have to select the computers you want in a group in the settings. Can you please have the ability to move computers. Additionally is it possible to move computers into different departments?Configuration Manager Malware Detected Alert: Malware detection alert for collection: All Desktop and Server Clients
Hi all, today we are getting numerous, concerning anti virus alerts regarding the following: System Center Endpoint Protection has detected malware on one or more computers in your organization Collection name: All Desktop and Server Clients Malware Name:ZA-Connect.exe is marked as untrusted in Edge
We are encountering a problem with the assist desktop plugin on download. In Edge the download is getting marked as untrusted and users are unable to run the exe. We are having to spend time re-assuring the clients that the download is safe and have toMicrosoft Defender SmartScreen Flags Unattended Access as Unsafe
When attempting to connect via Unattended Access, I receive an Unsafe Site page from Microsoft Defender SmartScreen. Using Microsoft Edge Version 105.0.1343.27 (Official build) (x86_64). macOS Montery 12.5.1 (21G83). This just begun happening this eveningHow to switch to free version after the end of trial?
Hi, we are using Zoho Desk with Zoho Assist. Now the trial period finished and we're not able to continue using the Zoho Assist. We are being shown the message: Your 15-day free trial has expired. Contact your Organization administrator to proceed What should we do to continue using the free version? Thanks,Showing Devices Online that are Offline in Unattended Access.
Unattended access keeps showing devices that are offline as online even after I close and re-open the HTTPS console. If this does not get fixed I am going to be forced to back to FixMe.ITCursor alignment
On zoho assist, the cursor is not aligned on the remote machine. We have to try to restart zoho to repair the problem, but the issue still comes back.BEWARE- Posted documentation and "solution" does not work for deployment
Followed the instructions to "easily" deploy the unattend agent for ZohoAssist. The batch file/GPO combination simply does NOT work, no matter what you do. The fact the posted instructions can be such a massive and obvious failure is unbelievable. All you SHOULD have to do, according to Zoho is point to the file share in the batch file. The batch file doesn't run. Period. Silent or not. Supposedly a developer is looking at the batch file. It's four lines. How long does that take? And howReboot stuck in safemode
I just purchased Zoho Assist to see if this will work for my company. I decided to test it on the system next to me. Both systems "tech" and "client" are fully patched Windows 10 Home editions. The connection worked just fine, I was able to transfer a file and finally I tested reboot into safe mode to see how quickly it would reconnect. Upon reboot of the client system stopped at the password. I entered it on the client side, but when the client system finished booting it did not have networkingZoho Assist - Fedora - Locking Machine/Cannot Reconnect
Hi Guys We are currently in-trial with Zoho Assist, hoping to utilise the Unattended Access feature to work remotely on Fedora PCs. However, we have ran into the following problem; If the Fedora machine is locked (session locked, like WIN+L in Windows) from within the session, the machine is locked and then disconnected, and it is not possible to reconnect. Attempting a reconnect shows a black screen for 1-2 seconds, and then disconnects the session immediately afterwards. Essentially, if you lockCan't type latin characters Mac x Windows
I access a Win XP machine using Chrome on Mac OS X High Sierra and I can't get special characters like á é ó â ê ô ã õ à í ú to work. I tried a few different keyboard layout setups, but nothing worked. I end up having to type a lot of stuff in a local notepad for further copy and paste, which is not convenient at all. Am I missing anything? How can I make this work? Thanks.TalkTalk blocking access to all zoho sites.
Whilst trying to access my assist portal, I was presented with a message stating it was being blocked. I tested several other zoho URL's and anything with .zoho.com is being blocked. Whilst I initially thought the problem could be solved by disabling the blocking feature, I realised there is a wider issue in that no Talk Talk customer will be able to join a remote session as https://join.zoho.com/ is also being blocked. This is a pretty big deal as the vast majority - more than 95% of UK internetno conecta assist con click en el boton usando Chrome desatendido
no se puede conectar usando el boton "CONNECT" assist desatendido desde el ChromeNext Page
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Announcements
Zoho Assist Feature Update: August 2026
Web Forms Web Forms in Zoho Assist help you collect support requests directly from your website and route them to the right team. Embed a customizable form so customers can raise issue details or join an active remote session using a session ID. DependingZoho Assist Feature Update: July 2026
Elevate to Admin Mode for iOS devices Technicians can now elevate an active session to Admin Mode directly from the iOS app. This feature lets the technician switch the remote computer from a standard user account to an admin account by entering credentialsIntroducing the New Zoho Assist Quick Support Plugin
We are thrilled to announce the new Zoho Assist Quick Support Plugin, the upgraded and enhanced version of the Zoho Assist Customer Plugin. This new plugin allows organizations and IT administrators to deploy it directly onto their customers’ devices,Zoho Assist Feature Update: June 2026
Windows Quick Support The Quick Support Plugin enables customers to seamlessly connect with your support team by raising requests directly from their desktop. It also enables instant access to active remote support sessions to deliver faster assistance,Zoho Assist Feature Update: May 2026
iOS Screen Sharing Enhancements Screen sharing on iOS is now faster and sharper. Zoho Assist now supports peer-to-peer connectivity within intranet environments for faster screen data transport, along with H.265 codec support for higher quality visuals
Most Discussed Topics
Is Zoho Assist Secure Connect even practical for 1 person shop?
I was gun ho with Zoho Assist to replace my existing Remote Access product I have been using but I need to implement MFA on each unattended connection. Right now each of these connections in my other product has a rotating token that I have enter offZohoAssust account security issue
24 hours ago I logged into my ZohoAssist account making sure not to trust the browser. When I was finished I did not log out but simply closed the tab. For 9 hours the browser was closed yet today I was able to get back into my ZohoAssist. This accountFrustrated with Zoho Assist QuickSUpport
Trialling Zoho Assist and I have a variety of clients. A lot are computer illiterate. Some have poor vision. The current support sessions are using apps which have desktop icons for the appropriate apps. I either connect on demand then the client approvesHorrible download speed
Using a trial of Zoho Assist and downloading a 316 MB file on a 500/500 fibre connection to a remote computer on the same network took 7 mins to complete. On AnyDesk it took 1 min or so.Zoho Assist Remote Desktop on Android grey screen
With Zoho Assist Remote Desktop for Android when I connect to an unattended device I see only a Grey Screen. It worked fine before. This is a recently issue. I tried to clean data and cache, reinstall app, try and old version... but nothing. Always grey
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Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, 10.13, and 10.14
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, 10.13, andZoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLSRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,
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