Zoho Assist Down For Hours
Zoho realizes that Assist has been down for hours, despite their Twitter account insisting to everyone that it's working?Zoho Assist will not allow me to access remote computers
I am unable to access remote computers. Tried from two different computers. Most are unattended but one is a new ticket. PLEASE HELP!!!Cannot access remote devices after Zoho Assist outage
Since the outage today I can no longer access any of my remote computers. The Zoho Assist desktop App for Windows 10 is loading, but none of my remote PCs will connect. I even tried reloading the unattended agent on several of the computers but that did not work, it just sits on the screen saying "You'll be able to access the remote device shortly."All users of Zoho Unattended Access being prompted for proxy info...and Zoho Assist dashboard down
As subject line reads. Everything appears to be broken today with Zoho Assist...especially Unattended Access.No Sound?
New user of Zoho Assist. Just tapped into the other pc remotely and all works smoothly except no sound. There are no settings in Zoho to turn that on or off that i can find and both this pc and the other are not muted and working properly. Am I missingHigh cpu load on client side by process sessionaudit.exe
Hi, as stated above. This happens every time with different clients. Now, the first thing I have to do after making the connection is to go to taskmanager on client computer and kill the process 'sessionaudit.exe' If I don't their cpu is very high andUnattended session loses connection
I am experiencing a frequent issue. I utilize the unattended sessions for all of our devices. I am finding that I consistently lose connection to many machines and the only way to get it back is to either restart the unattended service or to reboot the computer. These machines have not lost Internet connectivity or gone to sleep.Zoho Assist Down?
Am I the only user with this issue? See attached screenshot.Unattended Remote Access - Join, not Connect
Hi, i have been using the Unattended Remote Access, which allowed me to connect a desktop at home. It had been working fine, but first for some reason it went offline if idle for a while: I think I fixed that by changing the setting on changing it to never go sleep. But now I have an issue that while it reads online, it does not have 'Connect' status, but 'Join'. And I see the 'you will be able to access the remote device shortly' message running, but it does not connect... Any ideas?Unattended Access not working
When trying to connect to any server using Unattended Access the screen stays on Please wait Starting Support Session It never goes any further. As we support multiple Schools, during the Covid-19 crisis this is a complete disaster. Please advise asap Thank youFile Transfer Not Working
Hi, Myself and a number of our engineers are having issues receiving files via the File Transfer window. When we try to pull back a file nothing happens but the file does show in the File Transfer window as "Download initiated". This appears to be happeningNumber of Technicians
Hi According to the purchase advisor there were unlimited number of devices/technicians for unatended access. When I attempt to add a technician I get the message that I reached my limit. I only have 7. The heading says 7 or unlimited used but it suggests I need to ungrade my plan to add more.Unattended Access on Linux = Grey/Black Screen
Hi Guys I am currently trialling ZohoAssist to provide remote support and remote user access to some of our office based PCs. Half of our workforce use Fedora Linux, and though I have succeeded installing the Linux ZohoAssist agent, and confirmed that the service is active, I am having difficulties. I see the machines in the ZA console and they show as online. I am also able to connect successfully, but once connected, all I see is a grey screen with the ZohoAssist blue bar on the left side of theIs Zoho assist slow for others
My Zoho Assist is extremely slow or will not connect at all. Is anyone else having the issue or is there an outage of some sort?File transfer not working
Hello Yesterday the file transfer layout changed and now I cannot transfer files to or from my remote computerZoho Assist not working
Dear Team, Our Zoho assist is not working and getting error its temporary down. Please do the needful to fix asap.I can connect to the Unattended machine but the keyboard won't type.
Hi. I had been using Assist for the past week and it has been inconsistent for me. After a whole 4 days of no problems, now I can connect to the workstation (Centos 7) but the keyboard won't type anything in the remote box. The mouse responds flawlessly,Assist very slow to connect to remote PCs
Using Unattended Access. Assist is slow to connect to remote computer and many times will not connect at all.Zoho Assist Down
Dear Team we are trying to access zoho assist and getting error temporary down. Please support to fix this asap.255 error configuring application error during installation
Hi, got this error during installation "255 error configuring application" I was able to see the device on my console but now the device is no longer there. What to do? thanksClient Mouse Flickering when I connect
This morning when I remoted into a clients system using Unattended access, their mouse started flickering constantly. As soon as I closed the window for the session, it stopped. How do I resolve this?Unattended Access not working
Click on Connect and it comes up with Please wait Starting Support Session Trouble is, it never goes any further. Same issue on multiple sites. With the Covid-19 crisis this is disasterous and I would have expected Zoho to have some sort of acknowledgement of the issue on their website. Unfortunately i cannot see any reference other than on this forum.Multiple instances of Zoho assist running on servers impacting performance.
We use Zoho Assist in Unattended mode to help manage our application with clients SQL servers. We occassionaly seem to find that clients run into server performance issues, and when looking at the task manager it will show multiple (more than 10) instanceMicrosoft Defender SmartScreen Flags Unattended Access as Unsafe
When attempting to connect via Unattended Access, I receive an Unsafe Site page from Microsoft Defender SmartScreen. Using Microsoft Edge Version 105.0.1343.27 (Official build) (x86_64). macOS Montery 12.5.1 (21G83). This just begun happening this eveningHow to switch to free version after the end of trial?
Hi, we are using Zoho Desk with Zoho Assist. Now the trial period finished and we're not able to continue using the Zoho Assist. We are being shown the message: Your 15-day free trial has expired. Contact your Organization administrator to proceed What should we do to continue using the free version? Thanks,Scroll Bars appear but Windows on Remote PC not scrolling
All of my companies PCs are Windows 10. Trying to scroll down through a list, the scroll bar moves, but the screen does not scroll. Trying to scroll down in the list of updates, but can't get down to the restart button.Frequently losing control of clients screen since upgrading to Big Sur
I'm a consultant and I use assist daily to share my clients' screens. Since upgrading to Big Sur – perhaps this is coincidental – I frequently lose the ability to manage the client screen. I can still see all their activity but I have to request theyPlease wait... starting support session
Windows 10 Pro 64-bit, with the desktop client and browser based, I get stuck on this message both when attempting to connect to an unattended client and when starting a remote support session.after Connecting and service mode kicks in - Grey screen loading - but still connected
HI , I have been remoting into a client machine with no issue till this morning. once I elevated to service mode, it keep loading a grey screen for 2-4 mins before occasionally dropping the connection then reconnect again with the grey screen of loading..Configuration Manager Malware Detected Alert: Malware detection alert for collection: All Desktop and Server Clients
Hi all, today we are getting numerous, concerning anti virus alerts regarding the following: System Center Endpoint Protection has detected malware on one or more computers in your organization Collection name: All Desktop and Server Clients Malware Name:Showing Devices Online that are Offline in Unattended Access.
Unattended access keeps showing devices that are offline as online even after I close and re-open the HTTPS console. If this does not get fixed I am going to be forced to back to FixMe.ITBEWARE- Posted documentation and "solution" does not work for deployment
Followed the instructions to "easily" deploy the unattend agent for ZohoAssist. The batch file/GPO combination simply does NOT work, no matter what you do. The fact the posted instructions can be such a massive and obvious failure is unbelievable. All you SHOULD have to do, according to Zoho is point to the file share in the batch file. The batch file doesn't run. Period. Silent or not. Supposedly a developer is looking at the batch file. It's four lines. How long does that take? And howReboot stuck in safemode
I just purchased Zoho Assist to see if this will work for my company. I decided to test it on the system next to me. Both systems "tech" and "client" are fully patched Windows 10 Home editions. The connection worked just fine, I was able to transfer a file and finally I tested reboot into safe mode to see how quickly it would reconnect. Upon reboot of the client system stopped at the password. I entered it on the client side, but when the client system finished booting it did not have networkingCursor alignment
On zoho assist, the cursor is not aligned on the remote machine. We have to try to restart zoho to repair the problem, but the issue still comes back.New Unattended Access - Move to group
It's really annoying to have to select the computers you want in a group in the settings. Can you please have the ability to move computers. Additionally is it possible to move computers into different departments?Rejected Remote Control request - Android v1.10.2
Sent an email to support on this topic from the phone. Able to set up a remote session and enabled Unattended Access in this new Android v10 phone. When attempting to remotely control the phone we received the message; "your customer has rejected theDisconnects, Dropped Characters, Blank Screen, Can't Get Session Screen Back After Minimizing
Since the latest update to Zoho Assist I've been experiencing numerous issues with unexplained disconnections, dropped characters when typing on the remote machine, session screen suddenly going blank (black) and when minimizing session window it doesn'tI cant add any unattended computers
Hi, I just purchased for 25 unattended computers addon and I can not add any computers. Regards,no conecta assist con click en el boton usando Chrome desatendido
no se puede conectar usando el boton "CONNECT" assist desatendido desde el ChromeCannot assign Zoho Assist app to user
Recently, I cannot add user to Zoho Assist app. Wheneven I assign, the screen just shown "Error occurred". Actually, it's not just assigning Zoho Assist app failed. When I change department of a user, the same "Error occurred" shown. Any of you haveNext Page
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Announcements
Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.Planned US Datacenter Maintenance on AUGUST 26th from 09:00 AM to 11:00 AM GMT
Dear Customers, We are planning on running a migration aimed at amplifying our scalability and refining our overall system performance. This maintenance has been planned during non-business hours, so Zoho Assist will continue to be operational. We don’tSupport for AuthTokens will be deprecated from March 31st
If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts. In the coming months, we will be deprecating supportMulti monitor Beta.
Most awaited Multi monitor feature in Zoho Assist is almost ready. Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis. So, if you wish to try the beta version of Multi monitor, please write
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Zoho Assist "Agree and Download" Button "Greyed Out" ("Light Blued" Out)
Anyone else having issue where support clients are unable to click "Agree and Download" to access the client so that we can provide remote support? This is for "on demand" support via accessing the support page and entering the support key and name. ThisUnattended Access session confirmation exclusion list suddenly not working
As of Friday, the session confirmation exclusion list is not being respected. Instead all remote sessions are prompting for confirmation, including those in the exclusion list. For some of our critical shared machines this is a significant issue as thesecurity and safety for remote sessions
Describe how Zoho Assist provides a secure and safe environment for remote access. Describe how Zoho Assist complies with permissions to the remote session and how encryption keeps this information safe.
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Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer ConsoleRelease Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in
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