Reboot stuck in safemode
I just purchased Zoho Assist to see if this will work for my company. I decided to test it on the system next to me. Both systems "tech" and "client" are fully patched Windows 10 Home editions. The connection worked just fine, I was able to transfer a file and finally I tested reboot into safe mode to see how quickly it would reconnect.
Upon reboot of the client system stopped at the password. I entered it on the client side, but when the client system finished booting it did not have networking turned on. Eventually the Tech computer timed out, and I opted to end the session and reboot the Client system.
Here's the problem, the Client system now only boots to safe mode. I have logged in as an administrator, opened MSCONFIG and clicked Normal and apply, went to Boot and unchecked Safe mode and hit apply. I went back to the general tab and selective start was checked off again. I changed it to normal and hit apply and check the boot tab and it's back to safeboot being checked.
At this point I just unchecked safe boot and restarted. The system boots back up into safe boot. I am unable to enter using a standard account it gives the error that a Policy is in effect that only allows admins to log into safe mode. I entered the existing admin account and created a new admin user and restarted and tried to log into that account. it is booting into safemode as well. The same inability to restart the system in normal boot exists.
At this point I just unchecked safe boot and restarted. The system boots back up into safe boot. I am unable to enter using a standard account it gives the error that a Policy is in effect that only allows admins to log into safe mode. I entered the existing admin account and created a new admin user and restarted and tried to log into that account. it is booting into safemode as well. The same inability to restart the system in normal boot exists.
I have uninstalled the Zoho Assist application and cleared the files in program files x86 and programdata. The problem persists. I've spent 3 minutes testing the Zoho Assist client and 35 minutes troubleshooting this. Does anyone have a suggestion? I am about to rebuild the system, but that is an extreme answer to the problem.
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