Reduce unattended subscriptions
Hello there, Is there a way to reduce unattended subscriptions for Zoho Assist? Apparently I can increase more devices but can't reduce the numbre of them through the console. Thanks in advanceFailed to open link download page
I am trying to provide some support to my mother in Australia from the UK - so I am connected to the zoho.eu server, but when I send her the link to use, she gets an error message saying the server cannot be accessed (or something similar) at the presentfailed to join session due to the following reason: Access is denied.
I was connecting to a remote session with a user, but it got disconnected in the middle. When I tried to connect again, I got the attached error on the user receiving the assistance. I tried to recreate the URL for the connection again, but it did notOverview for unattended access
Hello, we have hundreds of clients in dozens of groups. When starting the overview of unattended access, you get a) the clients of your default group or b) all clients The most needed and most sense besides favorites would be c) all groups (not all clientsRemote Command Prompt not available in desktop app?
Any time I attempt to launch remote CMD and other advanced features from the Zoho Assist desktop app, it opens a web browser and brings me to a purchasing page for the service I already have. I can then log in to my account, close the desktop app sessions,Zoho Assist duplicate unattended entries
Hi! I have several items in my Zoho Assist unattended list that I no longer need. 3 of them were from a client that did not know how to install, and they ran the installation 3 times. I only need 1 of those 3. The other devices are devices I no longerZoho Assist not working (very slow)
The speed of Zoho Assist has drastically collapsed since last week. We are not able to provide support to our customers.Zoho Assist seems to be very slow
Zoho Assist is very slow is there away to speed it up?Slow remote access
I'm testing Assist with unattended remote access and the connection is very slow. I'm testing to another PC on my network and it is so much slower than Team Viewer. Is it just the Zoho Assist software?Is Zoho assist slow for others
My Zoho Assist is extremely slow or will not connect at all. Is anyone else having the issue or is there an outage of some sort?Access to remote screen is suspended while your customer is controlling the device.
I have a number of remote sites running Ubuntu on desktop machines. Frequently, when using unattended access, I get a warning at the top of the screen stating: "Access to remote screen is suspended while your customer is controlling the device." thisFrequently losing control of clients screen since upgrading to Big Sur
I'm a consultant and I use assist daily to share my clients' screens. Since upgrading to Big Sur – perhaps this is coincidental – I frequently lose the ability to manage the client screen. I can still see all their activity but I have to request theyZoho Assist Powershell API data gathering issues
I want to pull data via the API from ZohoAssist. I've created a client ID/secret at https://api-console.zoho.com/ I can't seem to get any details on how the operations should go for this. https://www.zoho.com/assist/api-integration.html#authenticationIs Zoho Reverification Down
I am getting Enter the OTP to verify your Zoho Assist account I click then a message stating that something wrong happened appears on top If you can provide an ETA, that would be much appreciated thanks EdHow to uninstall Zoho assist from users' computer after remote support
Hello, I did notice that a Zoho service and a program remains in a client's computer after remote support has been completed. This is a grave concern for me as I do not wish clients thinking that I have left something in their computers that could bePlease enter proxy credentials
For some reason when I log into the Zoho Assist desktop application I get a message that says "please enter proxy credentials". I have no clue what this means, so I click "cancel". The program seems to work after that, but I am unable to connect to clients. To fix it, I delete the program completely, go to Zoho.com and download the desktop plugin again. It works for some time and then gives me the proxy message again. Are there ports or something that I should be opening? Does it matter if I have2FA - OTA verification
Hi, The OTA verification request of Zoho assist caused inability to login - due non arriving sms - many times before. FYI: At this point i am waiting to be able to log into my account since 4 days. As this is a recurring problem, and it seems you areExpired
When trying to access my technicians get this message, what should I doWhy does Zoho Assist for OTP when other browser tabs are all logged on respective Zoho products?
I have individual browser tabs respectively logged onto Zoho Mail, Writer, Sheets etc. Despite this when I try to logon to Zoho Assist in a new tab it still wants a OTP verification. Looks like Session authentication issue?sending Admin rights to machine
Our company's GPO does not allow our users to have admin rights. This is very problematic when trying to run as service, as many times it just won't work. It's very confusing for the users as it isn't their credentials that is being asked for and we cannotI created a deployment script via GPO that WORKS. YW :)
The GPO deployment instructions and batch file provided don't work with Windows 10. After 2 days messing around with that, I gave up and decided to make my own and I finally got one that works as a startup script, for GPO deployment, in Windows 10. Zoho,Client Mouse Flickering when I connect
This morning when I remoted into a clients system using Unattended access, their mouse started flickering constantly. As soon as I closed the window for the session, it stopped. How do I resolve this?Unattended & Clipboard
Hi We've universally had issues with the clipboard in unattended access: It doesn't accept a clipboard over a certain size/length We can't copy/paste a password into the login screen password field Sometimes the clipboard doesn't sync at all I understand from another post I've read, that some of this can be 'solved' by changing the technician preferences to use ActiveX instead of HTML5, which I've done - but still can't paste a password into the initial login screen (i.e. via Ctrl+V orNo Conformation During Unattended Remote Access Connections
I have about 25 client computers that I connect to on a regular basis in my list of unattended remote access computers. There is often a slight chance of me incorrectly choosing the wrong computer to connect to and recently I've made connections to theUser Account Control
The network infrastructure doesn't have a centralized server how can we use zoho to remote into different computers in the organization. The company is secure with user account control. how do we mitigate having to download the software each time andRun as Service mode not starting after user accepts prompt
Hi, I have seen this issue twice now on windows 10 machines, when I elevated to Run as Service, put the admin details in, the user accepts the prompt on their end and then nothing. it doesn't flip over to Run as Service mode. You can try different sessionsProtecting Unattended Access Devices
Is there an option to protect unattended access enabled devices with a password the tech has to enter before getting access to the device? In our environment, not all techs should have access to all devices.Zoho assist cors error when create session from Angular client
Hello, I got cors error when trying create session from angular. This is the error Access to XMLHttpRequest at 'https://assist.zoho.com/api/v2/session' from origin 'http://localhost:4200' has been blocked by CORS policy: Request header field access-control-allow-methodsZoho Assist Customer app not localized
We where planning to use Assist to give support to our customers but have found out that the app for customers is only in English. Are there any plans to localize it into Spanish? we have had to step back the plan and begin looking for alternativesNumber of Technicians
Hi According to the purchase advisor there were unlimited number of devices/technicians for unatended access. When I attempt to add a technician I get the message that I reached my limit. I only have 7. The heading says 7 or unlimited used but it suggests I need to ungrade my plan to add more.Assist unattended computer passwords
I have added computers and segmented them to a specifically named department as well as technicians to the created Department. My question is how do I control and allow technicians only into specific computers and not all computers. Is there a way to set up passwords for computers added for unattended assist or only allow them into a specific Department? Thank you Jerryafter Connecting and service mode kicks in - Grey screen loading - but still connected
HI , I have been remoting into a client machine with no issue till this morning. once I elevated to service mode, it keep loading a grey screen for 2-4 mins before occasionally dropping the connection then reconnect again with the grey screen of loading..Add session confirmation to some technicians
Zoho is used mainly by our IT department but we are giving more office users Unattended Access for training purposes, are we able to give the IT team full unattended access and have a session confirmation just for the office staff. It seems the settingCan I elevate a session on a remote Iphone 11
Can I elevate a session on a remote Iphone 11 from either a Windows Tech console or an ANdroid Tech console? If yes how do I go about doing it?Mouse Issue with Android Tablet with physical keyboard/touchpad combo
I am having a great deal of difficulty using the Android App for unattended access of other systems. The way the mouse works on the app when using the keyboard/touchpad is almost unusable. Most of the time it doesn't seem to work. Does anyone haveChange Technician Role results in error
Hi, No matter which role I attempt to change any Technician to I get the following error on the page. Has anyone seen or know how to fix this?Unattended access doesn't install on Mac OS 10.6 Snow Leopard
Hi, first time here and hope not to place a silly question. Since Teamviewer will close servers to older releases, my Mac Minis running Mac OS 10.6 (Snow Leopard) won't be available. Looking for the alternatives I found Zoho Assist running on Mac OS 10.6Remote Service Connectivity
Any one here aside from us having difficulty right now with remote session? It seems it started earlier this morning GMT+8 time.Remote Service Connectivity
Any one here aside from us having difficulty right now with remote session? It seems it started earlier this morning GMT+8 time.Cursor on computer is to the left of what it is actually pointing to on the remote computer
Zoho assist has been working fine and I hadn't used it in a few days. I decided to log back in and work on the remote computer but now the cursor is off of what is highlighted on the remote computer. Here's what I have tried to solve the problem, butNext Page
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Windows agent 2025_M02 release notes
Agent Version: 111.0.3.300 Release date: 24 February, 2025 Various Major enhancements to improve overall performance and optimize the user experience. Squashed a few bugs to improve overall product quality.Windows agent 2025_M01 release notes
Agent Version: 111.0.3.299 Release date: 05 February, 2025 Major Enhancement: Live Monitor feature compatibility released. Major Enhancement: Updated Scaling for multi technician cases with Android and Web based viewers. Various other bug fixes and performanceAttention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.Attention: Display Issues on Chromium Browsers with Intel® Core™ Ultra Processors
Dear Customers, We've recently identified a display-related issue that may affect some of our Zoho Assist users, particularly technicians using devices powered by Intel® Core™ Ultra Processors. What’s Happening? If you're running a Chromium-based browserEnd of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.
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Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,
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