Delete and Rename option no longer available in unattended access
It seems the delete and rename option in unattended support is no longer available. i need to remove and rename computers and that option is no longer available??? how can I delete old computers and rename them now ???Zoho Assist Mac Depolyment
I found these instructions... https://www.zoho.com/assist/kb/unable-to-control-mac-devices-above-10.14.html However, they are very dated (10.14) and not working on Catalina / Big Sur. I'm using Jamf to deploy the script and PPP. Are there updated instuctions?Zoho Assist unattended session opens blank tab
I've already checked my firewall, cleared browser cache and cookies, restarted my computer and tried a different computer. Is the service just down right now? Anyone else having an issue?Screen Resolution
Hello there, I'm new to Zoho, actually I just installed the trial version today... I ran some tests and I find the screen resolution a bit low, is there anyway I can increase the quality? I run a small graphic design company and sometimes I travel but still need to be able to access my work computer and do some work, but I need to see my full screen resolution in order to be able to design the best graphics possible. Please let me know, I'm currently a TeamViewer user and I'm planning on switchingAssist unresponsive after entering Big Sur screen saver preferences
I've experienced multiple times today my Assist sessions going unresponsive when clicking into the remote device's Big Sur screen saver preferences. These are new devices loaded with Big Sur, not upgrades. As long as I avoided the screen saver prefs thenCan we have "Email this transcript" feature in a remote support session?
Can we have "Email this transcript" feature in a remote support session? When we invite a user by email for a remote support session, we type many things then. If we can email the chat transcript to the user mailbox directly, it will be great.Zoho Assist V2.6.4 Update Not Downloading
Hi New update is not downloading the files correctly if ZA is aware of this.view only access
Is there a way to have view only access as a technician as opposed to full control only? We are hoping to use this on to view our customers computers without needing full control.Various Things
Hi. Firstly, I like Zoho Assist. I have a couple of things that will make it better for me and certainty will make your product better and others to use. Changing color scheme for banner per department. I have more than two departments now. As intended,Deploy Zoho Assist with Windows App
Hello, We're working on a Windows app and we'd like to deploy a remote support application together with it. The goal is to eliminate step where our end users have to open URL in browser to download ZA_Connect.exe because of internal security policies. Instead we'd like to add an option for the users to just press a button and our app would create support session and start embedded Zoho Assist. Is there a way to achieve this? Thanks in advance.Ubuntu command for autostarting unattended agent
Somehow the Zoho unattended agent was deleted from the startup applications in my Ubuntu system. Despite uninstalling and reinstalling the command line for running the unattended agent is not automatically filled out during installation. What should theZoho Assist on Citirx Servers
I signed up for Zoho Desk Pro yesterday. I was given a 90 days trial for Zoho Assist. I really want to use it to help support my end users. I think this would be a perfect tool and love that it integrates with the ticket system. I started testing thisClipboard Access prompt popping up on client.
Hey folks. Having an issue with the cliboard access prompt popping up and being clickable or movable on the client machine. I've connected to 3 different clients and all with the same issue. Not sure if it vanishes when disconnecting the session, butUnattended Monitor Image does not fill my screen
Using Zoho Assist to access a remote book keeping Computer. The Image in the Zoho Desktop window does not fill the window making it hard to see and read the remote image. (See Attached Image) When using View/Full Screen, the image filles the screen,Excel App Remote Line Break / Carriage Return Doesn't Work
Scenario: Remote technician uses a windows 10 machine to connect to a remote windows 10 machine (Unattended Remote Access). Once connected, launches Microsoft Excel and edits some cells. Issue is when he/she tries to insert a line break inside of a cell (carriage return), none of the keyboard key combinations work. Another Scenario: Locally, the same technician can open excel app, and press ALT+ENTER. So it works on local installation of excel. Third Scenario: Another technician can log into theZoho Assist mouse control priority
When you use Assist for Remote Support, does the session host giving support to a guest have priority mouse control on the guest's screen. I tried another application when the user was disabled and was using a headmouse and when he moved his head, he moved his mouse and it was impossible for me to take control of his screen as that particular remote desktop application gives priority to the mouse of the guest. Thank you.Zoho Assist Down?
Am I the only user with this issue? See attached screenshot.server 2019
server 2019. server keeps going offline for unattended support.... comes online, then disappears randomly, then comes back online, by itself, no interaction for me. I have reinstalled, the unattended as well, still does the same thing.... any ideasRemote Laptop Dont Reboot In ActiveX Viewer
Hi Using W10 OS via desktop application when the command for reboot is selected in ActiveX Viewer mode the end user laptop will not respond to the command.All users of Zoho Unattended Access being prompted for proxy info...and Zoho Assist dashboard down
As subject line reads. Everything appears to be broken today with Zoho Assist...especially Unattended Access.ZOHO Assist Not Connecting
I am evaluating ZOHO Assist, and I've been unable to make connections with the test subjects. The first test was done in house, from another machine. Using the Desktop App, I started the Session, and entered the Session Key at http://join.zoho.com, after acknowledging the Java Runtime and the .exe down/run the Client end just sat at Connecting. No firewall warnings, with Windows Firewall (Default settings). The Second Test was done with a remote computer. Same results. I am apparently missing something,Zoho assist not run as a Service
When I click on "Run as a Service" in Unattended Remote Access didn't do anything. I need use the function "Send CTRL + ALT + DEL". How can I get the Zoho Assist running as a service? Att, JB SoluçõesForward traffic to the root subdomain directly to /join
We recently upgraded to Zoho Assist Enterprise so that we could customize the users' experience when they're interacting with our support staff. We are hoping to be able to direct customers to our support site assist.mydomain.com without having to go to the additional step of typing "/join". Is there a way to set it up so we only need to tell customers to go to the root subdomain and not type the additional /join. Is this possible? Thanks!Possible account hacked, including two factor authentication tfa
Hi. I turned my PC on two days ago and suddenly an unattended Zoho Assist session started. I am the only person with access, so I shut down Zoho Assist and instantly changed my password and added two factor authentication. I just turned my PC on this evening and the same thing happened. How is this possible with TFA? Could Zoho themselves have been hacked? Nick.Where do I start?
Where do I start? I'm a newbie guys!Does Zoho assist have a native client for technicians instead of web app?
Does Zoho assist have a native client for technicians instead of web app? The reason I ask is because I want to use clipbopard, hotkjeys and other things. I noticed I need to use the hotkey meny to send shortcuts. I was hoping to send hotkeys just by focusing on the remote session. Is that possible?Zoho Assist OTP
I am locked out of Zoho Assist because it requires a mobile number for an OTP, however my number has been used on another account. I don't have another number, meaning I am locked out of Assist. The message says it's for security, however I already have Zoho OneAuth and Google Authenticator enabled for 2FA. There is absolutely no need for yet another auth method. Please either disable this completely unnecessary request, or let me know which account has already used my mobile number.Zoho Assist On-Demand connection lost if the technician not connect in fees minutes
Zoho Assist On-Demand connection lost if the technician not connect in fees minutes theres is any configuration or option to increase this initial inactivity connection? Thanks,local printing?
Hi. Is it possible when working on a remote computer via Zoho Asisst to print to a local printer? Thanks.One time password
recently your software ask me to verify my phone number twice a week, very annoying, please disable itComputer Showing Offline in Unattended Access
I have a computer that was connected to the internet but showing offline in Assist. I tried uninstalling the program and deleting it from Zoho Assist the reinstalling and it still does not show up. I have been a user for several months and am not pleased with the lack of connectivity with Assist. If this continues I will have to find another product. The computer I reinstalled it on is not even showing up in Assist now. The name is NYRVLI-PC. ThanksScheduled reboot
Can a scheduled reboot be done with assist? If not, can that be added to a feature request? Very usefull option to have.Computer description for unatended client on user side
Can you please add computer description or some identification that is shown on user side for unatended instalation. So that user can say , this is computer named "something", that would prevent any confusion if computer is accidentally named wrongMy Zoho Assist Unattended Client is asking for Session ID when I try to connect to it
This computer is definitely running in unattended mode. I have been using it in that mode for over a year but suddenly Zoho needs a remote support Session ID when I try to connect. I rebooted the client computer and it's still asking for it. Thanks!unassisted assist copy-paste credentials / autologin
copy-paste of credentials/passwords (Windows Login) does not work. We tryed with the Windows Application, HTML5 and ActiveX setting on Web. We update many systems during night. it is a pain to type passwords like this by hand every time: a%P$6=^4VxSkUFX$ We need a workaround or a autologin function like other softwares do like Teamviewer, ISL Online and so on regards Marc HugiUnattended Access, prompts for "Join Remote Support Session"
On a MAC. We have the unattended agent on it and up to today, it's worked fine. Now we get this:File Transfer Dialog
Hi, Just an Idea or recommendation that will make Assist more easy to work with. When sending a file this dialog appears on the screen: If we need to change the location where the file is going to be copy and press 'Change Location" we get a dialog for that but behind this first dialog: We then need to move the file transfer dialog to be able to select the location. It would be less annoying and very nice that the File Location dialog appears on top and not behind the first dialog. I hope you canAnyone else have white boxes when connecting to Mac?
Whever I connect to my 2012 Mac Mini server (1TB SSD 16 GB RAM) I can't see the contents of any window. They just look like white boxes. also, the area where the desktop icons are is also just a giant white box. Any idea what is causing this? I want to love this remote solution and it has been pretty flawless everywhere else but I need to connect to this and 5 similar machines with some regularity. Thanks for any insight you can provide SKAccessing remoting view of work pc rather than actual view
Hi, I'm looking for a solution. I have staff working at home remoting into their work pc's and I have zoho assist deployed to these machines. Is there a way I can use zoho assist to remote into the remoting session? Currently when I remote into the work pc's I can not see what my staff see. I am only looking at what I would see if I went into the office and switched on the work monitor. ThanksThe system cannot find the file specified
Hi Zoho Assist Team, We have just been trying out Zoho Assist but whilst trying to initiate a session, I received the following message "Failed to join session due to the following reasons: The system cannot find the file specified". Can you please help us understand the cause of this message and how to resolve it? Thanks, RoyNext Page
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Announcements
Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.Planned US Datacenter Maintenance on AUGUST 26th from 09:00 AM to 11:00 AM GMT
Dear Customers, We are planning on running a migration aimed at amplifying our scalability and refining our overall system performance. This maintenance has been planned during non-business hours, so Zoho Assist will continue to be operational. We don’tSupport for AuthTokens will be deprecated from March 31st
If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts. In the coming months, we will be deprecating supportMulti monitor Beta.
Most awaited Multi monitor feature in Zoho Assist is almost ready. Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis. So, if you wish to try the beta version of Multi monitor, please write
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Unattended access of Zoho Assist with Slack Integration
Can we integrate Slack with Zoho Assist to enable seamless troubleshooting on Intune laptops without sharing admin credentials with users? Specifically, we'd like to 1. Integrate Slack with Zoho Assist 2. Allow technicians to access Intune laptops forFailures installing Unattended Agent using Microsoft Intune
Hello, I configured Zoho Assist Unattended Agent using Microsoft Intune, following the steps outlined in this article, using a .MSI installer. I added a pilot group of users and for 6 of them it installed correctly and I see their computers in Zoho AssistUnattended acces\ Invite Technicien \Gain Control
When I'm on a remote zoho assiste or Unattended access session and I invite an external technician by sending an invitation, when he accepts the invitation, a message appears to him : "Remote control disabled. to gain control click on Request control",Assist Unattended access from Mac to Mac grey screen
I have had remote access to a customer Mac OS system from my MacBook. After setting up Unattended access the session won't start, showing a grey screen.
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Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer ConsoleRelease Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in
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