Deploying Zoho Assist via JumpCloud
There does not seem to be a package for deployment of Zoho Assist. Has anyone been able to deploy Zoho Assist via JumpCloud?failed to create unattached service
failed to create unattached service Found! How do we need to solve it?Support for AuthTokens will be deprecated from March 31st
If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts. In the coming months, we will be deprecating supportUnattended Access freezes
We run into unattended access freezing all too often. Any else running into this.Cannot assign Zoho Assist app to user
Recently, I cannot add user to Zoho Assist app. Wheneven I assign, the screen just shown "Error occurred". Actually, it's not just assigning Zoho Assist app failed. When I change department of a user, the same "Error occurred" shown. Any of you haveRemote Computer Screen Resolution
We have been using GotoAssist for quite some time are are considering moving to ZohoAssist. I immediately see a problem with the remote screen resolution. When we connect to an unattended computer via GotoAssist the screen resolution will match the GotoAssist window size on our technician workstation when the session starts. For example I will get a remote screen on 1920x1080 if I have the window in full screen mode, or perhaps 1297x769 if I started the session from a non-maximized window.Cannot access remote devices after Zoho Assist outage
Since the outage today I can no longer access any of my remote computers. The Zoho Assist desktop App for Windows 10 is loading, but none of my remote PCs will connect. I even tried reloading the unattended agent on several of the computers but that did not work, it just sits on the screen saying "You'll be able to access the remote device shortly."ActiveX Mode Downloader Installer Required On Every New Remote Session
Hi All What is this issue that requires the downloader file to be installed on every new remote session, this was not happening a few days ago & is very annoying.Blacken Screen End User Can Revoke
Hi Using W10 OS via the desktop application the setting in preferences is set to don't let customer revoke black screen, why does the customer still have the ability to send shortcut Ctrl+Alt+Delete to revoke this setting. As a licensed user this is a very important feature it was a main selling point in transition from TV which doesn't have this feature.Agent installation with non-administrator account
Hello, How to start a remote session with a user with a non-administrator account if he will not be able to install the agent? Thanks,Multi monitor Beta.
Most awaited Multi monitor feature in Zoho Assist is almost ready. Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis. So, if you wish to try the beta version of Multi monitor, please writeRemote support requires a join.exe to be downloaded each time a user wants to start a session
Hi I have been evaluating whether or not I want to continue using Zoho Assist as my remote software for customers. Its pretty well designed except for the join process. An exec should not have to be downloaded each time a repeat customer wants to join a remote session. This is a deal breaker for me because my customers expect not to have to do this each time. Not only is this a waste of resources, but its also a waste of time and adds a extra step that my customers need to go through to join a sessionCorrupted and Unreadable - ZOHO Assist failed to join
Hello, I have used ZOHO Assist hundreds of times to remotely access colleague machines and help them, but today we are receiving this error no matter who a link is sent to. I have not seen it before and there are no articles about it from what I can seeSwitching to and from screen share during support session
I am in the trial period for Assist. Is it possible to switch from a remote support session to sharing my screen with a client? Or do I need to start another session? This is easily done in Zoom.File Transfer to remote computer.
When attempting file transfer to PC with a list of files selected, the message beside each file waiting to be sent just says “waiting”. I don’t see what I’m doin wrong. Any help appreciated. Thanks BillWe no longer support Microsoft Internet Explorer
Internet Explorer and all its versions will no longer be supported to host a remote support or unattended access session effective from February 02, 2021. If you need to initiate a support session, you can use browsers that are compatible to start a session.File transfer not working correctly, and clipboard glitches between MacOS Catalina and CentOS 7
Hello. I have CentOS 7 setup for unattended access, and the machine I'm accessing it from is on MacOS Catalina. While basic remote control is fine, I'm experiencing the following issues: 1. File transfer never works. 2. Copying and pasting from theControlling Kaspersky Internet Security settings from Zoho Assist
I am trying to change settings on the Kaspersky Internet Security application using Zoho Assist unattended client. However, it does not accept my mouse clicks. Is this a known issue and being worked on?HTML5 Windows Hotkey Not Possible
Hi All HTML5 mode doesn't give the local user the capability of using Windows hotkey (eg) Windows +D for Desktop, alt+tab for Task Switcher on the remote machine if i select the keystroke it only enables the local machine on Windows OS, this is extremelyUnattended Remote Access Suggestions
Hi, we are currently evaluating Zoho Assist as a replacement for Net Support, there are a few small issues which I believe would be helpful if they could be implemented in future releases. 1) On the client computer I can see that there is the option to "Block Access" however the default state upon reboot is to allow access. While I can see the benefit of this for accessing servers etc which are mainly unattended we do have circumstances where I am sure clients would feel more secure if they wereZoho Assist New Version : 2.6.5 Fails To Download
Hi Admin I believe that this was supposed to be fixed from V2.6.4 for downloading updates, the update advises to visit the homepage which pulls up the V2.6.4 exe file. Also would it be possible for a change log to see what is implemented in each new release.Unattended Access on Headless Linux
Hello, Is it possible to install the unattended access on a headless Linux unit? We have several computers that are running the terminal-side only versions of Ubuntu. I see that there is an option to download the installer for Ubuntu, however it seems like you must have the UI in order to download and run the installer on Ubuntu. We tried to simply wget the installer, but there is no link from the Ubuntu installer and the deployment link does not work with the wget command it seems. Are we just outWhere is "File transfer" on the side bar?
Customer Support: I do not find "File Transfer" on any menu anywhere, nor have I been able to find ANY help relating to this!! Yes this is on a Windows 10 computer both remote and host. It is not on the left side menu in "Remote Support" or the "UnattendedLaggy Zoho Assist with multiple screens
Hello! I am super greatful I am able to now see multiple screens with Zoho assist. But I find it very laggy. And screens often shift places. Example: A screen will be in the middle of my monitor, but then I will click on it, and it will shift to thebackground session for support tech
HI, We currently use ScreenConnect and they have ability to connect in what they call a backstage unattended session. This does not disrupt the local user. The tech is presented a CMD dialog and also a PS (powershell) dialog. ** The tech can run someAny way to reduce client clicks to start session macOS?
I'm currently using Zoho Assist for my macOS clients as i love how it doesn't present all of those ominous macOS dialogs when connecting like all other remote support tools currently on macOS. Although those dialogs aren't presented, the client stillDelete and Rename option no longer available in unattended access
It seems the delete and rename option in unattended support is no longer available. i need to remove and rename computers and that option is no longer available??? how can I delete old computers and rename them now ???Zoho Assist Mac Depolyment
I found these instructions... https://www.zoho.com/assist/kb/unable-to-control-mac-devices-above-10.14.html However, they are very dated (10.14) and not working on Catalina / Big Sur. I'm using Jamf to deploy the script and PPP. Are there updated instuctions?Zoho Assist unattended session opens blank tab
I've already checked my firewall, cleared browser cache and cookies, restarted my computer and tried a different computer. Is the service just down right now? Anyone else having an issue?Screen Resolution
Hello there, I'm new to Zoho, actually I just installed the trial version today... I ran some tests and I find the screen resolution a bit low, is there anyway I can increase the quality? I run a small graphic design company and sometimes I travel but still need to be able to access my work computer and do some work, but I need to see my full screen resolution in order to be able to design the best graphics possible. Please let me know, I'm currently a TeamViewer user and I'm planning on switchingAssist unresponsive after entering Big Sur screen saver preferences
I've experienced multiple times today my Assist sessions going unresponsive when clicking into the remote device's Big Sur screen saver preferences. These are new devices loaded with Big Sur, not upgrades. As long as I avoided the screen saver prefs thenCan we have "Email this transcript" feature in a remote support session?
Can we have "Email this transcript" feature in a remote support session? When we invite a user by email for a remote support session, we type many things then. If we can email the chat transcript to the user mailbox directly, it will be great.Zoho Assist V2.6.4 Update Not Downloading
Hi New update is not downloading the files correctly if ZA is aware of this.view only access
Is there a way to have view only access as a technician as opposed to full control only? We are hoping to use this on to view our customers computers without needing full control.Various Things
Hi. Firstly, I like Zoho Assist. I have a couple of things that will make it better for me and certainty will make your product better and others to use. Changing color scheme for banner per department. I have more than two departments now. As intended,Deploy Zoho Assist with Windows App
Hello, We're working on a Windows app and we'd like to deploy a remote support application together with it. The goal is to eliminate step where our end users have to open URL in browser to download ZA_Connect.exe because of internal security policies. Instead we'd like to add an option for the users to just press a button and our app would create support session and start embedded Zoho Assist. Is there a way to achieve this? Thanks in advance.Ubuntu command for autostarting unattended agent
Somehow the Zoho unattended agent was deleted from the startup applications in my Ubuntu system. Despite uninstalling and reinstalling the command line for running the unattended agent is not automatically filled out during installation. What should theZoho Assist on Citirx Servers
I signed up for Zoho Desk Pro yesterday. I was given a 90 days trial for Zoho Assist. I really want to use it to help support my end users. I think this would be a perfect tool and love that it integrates with the ticket system. I started testing thisClipboard Access prompt popping up on client.
Hey folks. Having an issue with the cliboard access prompt popping up and being clickable or movable on the client machine. I've connected to 3 different clients and all with the same issue. Not sure if it vanishes when disconnecting the session, butUnattended Monitor Image does not fill my screen
Using Zoho Assist to access a remote book keeping Computer. The Image in the Zoho Desktop window does not fill the window making it hard to see and read the remote image. (See Attached Image) When using View/Full Screen, the image filles the screen,Next Page
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Windows agent 2025_M02 release notes
Agent Version: 111.0.3.300 Release date: 24 February, 2025 Various Major enhancements to improve overall performance and optimize the user experience. Squashed a few bugs to improve overall product quality.Windows agent 2025_M01 release notes
Agent Version: 111.0.3.299 Release date: 05 February, 2025 Major Enhancement: Live Monitor feature compatibility released. Major Enhancement: Updated Scaling for multi technician cases with Android and Web based viewers. Various other bug fixes and performanceAttention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.Attention: Display Issues on Chromium Browsers with Intel® Core™ Ultra Processors
Dear Customers, We've recently identified a display-related issue that may affect some of our Zoho Assist users, particularly technicians using devices powered by Intel® Core™ Ultra Processors. What’s Happening? If you're running a Chromium-based browserEnd of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.
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Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,
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