Inactive License for free account.
I recently upgraded my Cliq subscription not my team (on the free version), are unable to login to their accounts. The error message received is Inactive License Looks like you have not been covered under the current free plan of users. Please contact
No background for video recordings, no playback speed, can't even playback longer recordings - have to download…
Hi. We utilize heavily video messages on Slack, but wanted to migrate to Cliq with Zoho One, however very basic yet very frequently used feature is missing: backgrounds for video recordings and playback speed. We were not happy with Slack's 5 minute limits
Cliq does not sync messages after Sleep on Mac
I'm using the mac app of Cliq. When I open my mac after it was in sleep mode, Cliq does not sync the messages that I received. I always have to reload using cmd + R, which is not what I want when using a chat application.
Cliq Meeting Calls No Audio and Screen Share
When in a Cliq channel meeting, the audio does not work at all on pc. When i use my phone as audio source, screen share on pc does not work. I have updated audio drivers but the strangest thing is that during a 1 on 1 call, it works well. Therefore the
Calls where the local audio is shared, have echo
When another user is sharing their screen with audio, I get echo from my own voice. We tested this with multiple users, with different audio setups, and there's no obvious way to fix it. Is this a bug you could look into, or are we missing something?
Add clients without needing a client company
I, like many people, deal directly with individual clients rather than companies. It's really obnoxious to have to add a client company and treat my client, who is an individual person, as a company. Zoho - can you please build in a way to bypass the need for the client to be part of a company? This is a problem in cliq as well - I want to invite my clients to channels in Cliq but needing to create a company is confusing for them and makes them feel as if they don't belong on the app. But that's
Cliq meeting attendee kicked out when cancelling another call.
Hello all I have a member in my organisation who is experiencing the following issue; When they are present in a Cliq video meeting and another call comes in from in a different app such as WhatsApp or native phone app, when they try to cancel the other
On the US Data Centre rather than the UK but dont know how to migrate it
We have a new staff member with an external email address and cant add them to Zoho chat - we have been told its becuase we are in the UK but on a US Data centre - we therefore need to change it but no idea how to can anyone else as we are going round
Problem in zoho cliq call recording
When we try to record the zoho cliq calls , the audio device or microphone suddenly get stop working and screen start lagging (slow down) . This is happening for all the users in our company and we are facing this problem since starting. Can you please
Cliq Performance Issues, Chats not Sending or Loading
Hello Support, We are experiencing another issue with Cliq where we have the following symptoms. Previous chats do not load or error out. Chats not sending occasionally. Status updates are delayed or do not occur. Is there a known issue?
Message Details don't include the message reply data when the reply includes an attachment.
Hello, When a reply message only consists of text data, the message details appropriately includes the details of the message being replied to, as shown below: { "time":1676824436205, "message": { "replied_message": { "sender": { "name":"PhoneBot", "id":"b-2204997000000083003"
Cliq shows half shared screen when maximizing
Hi, While in a meeting, when I try to maximize the other person's screen, only half of the screen is shown and the other half of the full screen is my open chats and the remote work badge that can not be removed. I can not minimize it again or end the
Zoho Cliq not connecting
Cannot make audio or video calls (since roughly 3 weeks) as Cliq gets stuck in Connecting. Any suggestions?
Very high CPU
On Windows 10 machine, cliq often has a CPU of >30% during a video call, which makes the whole system lagging. I'm using the latest version (1.4.9 )and a modern laptop: Intel(R) Core(TM) i7-10610U CPU @ 1.80GHz, 2304 Mhz, 4 Core(s), 8 Logical Proces
I can't check in/out on safari MacBook
I can't check in/out on safari MacBook can you please check ( but I can check in/out on Chrome and Firefox also can checkin/out on Zoho people)
Problem with Cliq displaying MMS photos
Hello, I'm currently using Zoho Flow to send MMS messages from phone numbers from Flowroute to Cliq. The problem is that Flowroute doesn't provide a direct link the the jpeg file. Instead, they send a link that gets hashed by an Amazon AWS server, which
Problem joining cliq group calls
Hello, I have a moto g power, android 10. I used to be able to join cliq group calls, but last week I started having problems joining. I receive a notification for an incoming call, so I touch the join button. When I receive the next join option (shown
Zoho Cliq live feed keep showing enable even if user close the cliq application
I have noticed one strange error in zoho cliq which i have also report to zoho one team and they admitted that its a bug and they will resolved it soon So the thing is that support if a user turned on his live feed and then after turning on the live feed
Create chat from TASK
When i create a cliq chat from TASK there is a hue problem, the other peroson can not see the task source of the chat. When a converstation is created to cliq from Zoho projects TASK you should put automaticlyh a task link to the convertation. Otherwise must say to the title for what task is this chat. I tried to add the task link to tile but is HUGE
Group call problem - Zoho Cliq
Hello I have a problem. When I'm in a channel conversation with other people and want to make a group call, I connect, but the other people don't hear me. I have tried with several channels and with a desktop application and from the web. What could be the problem? Thank you!
Cliq - no notifications when not in app
Hello Zoho team, I use Cliq on my iPhone 5s (model ME305LL/A) with iOS 12.1.2. If I the app is open, I get banner notifications. But if I have the app closed or my screen is locked, I don't receive any push notifications (neither "lock screen" nor "notification center"). I have extensively checked my settings both within the Cliq app itself and on my iPhone for the Cliq app, and all notification types are enabled. I've also looked into battery and privacy settings on my iPhone, including apps' background
Conferencing
It seems like Zoho is hitting all around the outside ring with their conferencing solutions, but not hitting the mark on any of their solutions. Correct me if I'm wrong: Meetings - Works ok, but can't schedule repeating meetings, and you can't change/adjust your layouts on screen. Sometimes it's just me and I don't want to see black boxes on screen. I should be able eliminate those. Showtime - Ok as well, but the window on the far end is very small - so small the participants can't read what I am
Blurred Screensharing in Zoho Cliq
As shown in my screenshot, the screen is blurred in the screensharing. I saw another ticket where it said it was resolved 2 weeks ago, was it only oniine ? Desktop version of Cliq : 1.3.0
iOS notifications not pushing
I have a small group and one of my guys is not receiving any push notifications on his mac desktop app or on his iOS device. He's in another state, unfortunately, I can't troubleshoot it myself, but as a stakeholder, it's important we get this figured out. We have tested on web-based, desktop and mobile, all settings are enabled, and none are allowing push alerts. Please review and advise ASAP. Thanks. Best, --b.
zoho.crm.getRecords() method signature issue
Hi, for some reason suddenly all my integration commands are now failing for 2 reasons: 1. They are failing authentication (I recently had to change my password due to 2-tier auth expiry) 2. More weirdly the method signatures are completely different to the documentation. Pressing F3 gives a signature of: (string, Bigint, Bigint, Map,string, Bool). The deluge documentation makes no mention of the Map argument. F3 also says that all these arguments are optional, however if any of them are missing,