Importing new clients into Zoho CRM
I am about to launch a new subscription based web 2.0 application. I would like my new users to be automatically added to Zoho CRM. Is there an easy way to do this by sending the required fields in an automatically generated form? Alternately, my system already generates a confirmation e-mail, could I make that e-mail include a form thats autopopulated so that the client then just clicks "OK add to CRM" Alan Tone ProVDN
Can i use @mycompany.com mail in CRM?
I would like to do it via Thunderbird, because it would be easier to sync the mails with CRM. Is it possible? How?
Related Field Update Not available in Enterprise Trial...
I am trying out 15 day Enterprise trial. Workflow Rules: Related Field Update Not available in Enterprise Trial... This is a really important function and will change how I create rules if it works. Anyway to turn this on? Or do I create 50 rules, decide to get subscription and then have to go back and change the 50 rules and tasks?
Today, cannot send e-mail templates
The system won't let me send e-mail templates for about half the attempts (I was able to send e-mail templates to the other half of my leads). This has never happened before.
delete crm - last modified
We have developed application that fetch some data at the start, after that we use "lastmodified" to update all event. Everything is ok until somebody will delete record - the record disapear in CRM, and there is no any information for API that there is no 4record. It force us to fetch all data once again. Maybe you can leave deleted records with status indicated that record has been deleter for a while, to give application opportunity to notice delation, and meybe after hour you can make record
Trouble Creating Work Flows
We are new to Zoho and have been try to create a work flow based off of Invoices and Prouct Details and have not be able to make it function. The Task created is also assigned to Invoices but when the Invoice is created with the designated Products in Product Details the Task in not generated. Thanks, Robert
zoho crm uses "accounts" for invoices we are B to C and use "Contacts" for our clients
How do we create and invoice for a customer who is in ZOHO CRM contacts?
Zoho Mail
I am interested in adding Zoho Mail to my CRM, but have a few questions. I have a Mac and my version of Entourage accesses my email via an Exchange Server (which also allows me to view my emails from my iPhone). 1. How do you configure Zoho Mail to integrate with an Exchange Server account? 2. Will emails I send and receive from my iPhone sync with my Zoho Mail account (or my corporate email account I add to Zoho Mail once I figure out how to do that for an Exchange Server account)? 3. To save space,
Minimize section when empty
I've had a search round google and the zoho forums but can't find a way to do this currently. Would be nice, as a space-saver to have the option to have all sections (in leads,accounts,etc) minimize themselves when empty (with the ability to expand them when you need to input data)
Issue regarding custom fields its very urgent please help....
Hello We came across a problem while we were importing our contacts from excel file. In our excel file we have a field called Create Date that holds a value having date & time(e.g. 5/1/2009 10:16:20 AM). For this we created a custom field in zoho of type Text. But when we import our file the field in zoho show only date(e.g. 5/1/2009) & do not show time in the respective field. We have tried using DateTime type for the same field but the result was same. Its very urgent for us please suggest the
programatically access contact module element "Share Emails"?
is there a way to programatically access contact module element "Share Emails"? it doesn't show up in the XML when i retrieve the record. cheers, -e
How do you use the "potential closing" date?
We implemented Zoho for a small sales team (of 5 users) after having been in a hell of Sahred outlook diaries and various spreadsheets- we are still working out the best way of doing things (my only bugbear with Zoho is that the reason for certain information isn't clear- you explain how something works, but not how to use it). One problem is the "potential closing" date. What is the siginificance of this date, how do people use it? We were using it as a way of tracking potentials that haven't been
Account name lookup not working
We sell via partners. I am trying to associate Leads, Accounts and Potentials with the partner that owns them. The Lead Name or Account Name in the record represents the end customer, and I have added a custom field called "Partner" that is a Lookup field using Account Name in Accounts. My problem is that clicking on the "lookup" symbol now produces no response, including where it is used as a standard field (e.g. in the form to add a New Contact). Would appreciate any suggestions on how to
Logging into CRM from a different site
I am setting up a communications hub for my company to centralize all of our information and resources. I am using DNN (dot net nuke) and my users will be able to log in to access their info. is there a way that logging into that page would grant them access to the CRM?
Email templates in Zoho CRM should be global not module specific
The way you have the email template setup, you have to choose Leads, Contacts, etc. and then that email template can only be used on that module. You should have the ability to create a template that can be used from anywhere in the CRM. I find myself making tons of duplicate templates because one I use for Contacts I might also use for Potentials etc. This is totally unnecessary.
two email addresses in one contact
I have two email addresses for each contact. How can I send out emails to both addesses in bulk? There is no to or cc field in email templaes to add the corresponding second email field and there is no field selection component in mass emails or in individual emails. It defualts to only the system selected email field.
Approximating Salesforce's Partner/Opportunity (Potential) Contact Role/ functionality.. how please
I am hoping somebody can help me with the following.. and I hope this is not something that's been covered before. In SalesforceF one can relate accounts--- e.g. call one account a partner of another account. AND... when creating contact roles in an opportunity (potential in Zoho-lingo) one can relate contacts from the partner company. Not so in Zoho as far as I can tell. Is there a way? I hope somebody can help me. Thanks. Barak Kassar Principal and Creative Director Rassak Experience: www.rassak.com
Service Industry Invoicing
Dear Zoho, Please - we are a service supplier, CRM is great, but we're not selling products and would like to use your Invoicing Feature/Module. Can you give any time line on introducing a service based Invoice. We do not need stock control, but do need a customisable product description for each product line. Cheers Guy Hoogewerf
Tried two new apps in business and they will nto work
I tried loading two (2) new apps in business today to try it out again and they will not finish loading: 1. ZOHO CRM - never goes in and just - says loading on the right side and never does anything. 2. Another application (website) called expense bay - Same thing - never finishes loading. Please advise,.
Zoho Developer Help Required
Hi we're a Zoho partner, helping clients set-up & customize Zoho CRM to their business environment. We would like to start working more with the Zoho CRM API, to offer clients more flexible options when communicating with their CRM internally.We're looking for consultants that can help us with implementing the Zoho CRM API....please contact us, if your able to help. Thanks, David Corcoran Batipi / Zoho Partner http://www.batipi.com
"Choose contact folder for synchoronization" doesn't work
In the Outlook plug-in preferences, it gives an option to set a specific folder for synchronization. I set this to a sub-folder within Contacts, and it shows stably in the Preferences dialog box. However, whenever I do a sync, it does the sync with the main Contacts folder, and not the sub-folder that is specified. Is this a bug in the plug-in, am I doing something wrong, or is there a work around?
Questions about Zoho Mail & Tasks Management
Hi Zoho, I have some questions, if you could help answer: With Zoho Mail Add On, can you make it default so all emails are automatically shared amongst all users? As opposed to clicking the share with colleagues check box, under each contact? Within "tasks", is it possible to modify the default pre-defined fields..."call", "email", "meeting", ect When adding a contact & new task from an email (under Zoho Mail tab), can you assign this task to another user? Is it possible to have two "Potential"
Email templates from Potentials
when sending a email from a potential the email templates do not appear properly (see graphics below) the templates normally are populated when sending a regular send mail, but not while sending from potentials. 1. Potential send email does not populate, missing all the templates: 2. Normal send mail from a contact populates templates: Please advise
assigning certain groups to certain leads (by tag)
Hey, I want to assign certain leeds to certain groups I've created - is this possible? I am using the Enterprise Plan and have looked through your wiki but am unable to find a answer. Any help is appreciated!
Customized Report Problem - Help
Whenever I try to use the customized report function and attempt to filter on the contact name (ie Contact Name - contains - Robert) I come up with no records. All the other fields work fine. What am I doing wrong? Dennis
Email history vanishes upon email address change
Hopefully Zoho is working on correcting this. If you change a contact's email in Zoho CRM, the entire email history for that contact will disappear forever. This is a big, big problem.
Attaching zoho documents in CRM
Hi! When will be available to attach Zoho write/sheet documents in Zoho CRM lead/contact/potential/account modules? regards, Marko
Email history gets removed when user is removed
We have a serious problem and we need to know what to do. We have turnover with our sales reps and right now, as we just found out, if we remove a user from the CRM and Zoho business, ALL the email history associated with that user, between the user and contacts is lost. The only way to preserve that data now is to continue to pay for these users and that solution is not acceptable. We need to know what to do and we need to know quickly. Please advise, this is a major problem.
I cannot see/edit/read my attachments :(
Now I cannot see/read/edit my attachment files in Account Details. When I click on my attachment file there is new submenu appear (download/view in Zoho Write). If I chose "View in zoho Write" there is no happen. If I choose "Download" - appear new window "Unable to process your request Click here to go back." (browser line is "http://crm.zoho.com/crm/IAMSecurityError.do?isload=true") But if I attachment new file - this file I can download successfully. Now I have not access to all my attachment
Field Level Editing
We have discovered an annoying trait that affects usability. In the Potentials/Opportunities Tab when you select a Potential/Opportunity you canchoose between editing individual fields or opening the entire document for editing. The problem is that for some reason you cannot edit all of the fields individually. There does not seem to be any logic behind why you cannot directly edit some fields. We experience this problem with Standard and Custom Fields, and different field types (Check boes, text
Integration of other ZOHO products with CRM
I would like to use some of the other ZOHO products like sheets and docs from within Zoho CRM. Is there at least a way to create a link on the ZOHO CRM page with links to these other ZOHO modules? Thanks Bill
I receive every individual lead as a seperate csv file attached to an email. Is there any way to automatically upload?
Is it possible to batch upload or automatically just forward the email to a certain address and have it automatically uploaded?
getRecordById method
FAQ #12 refers to getRecordById: http://zohocrm.wiki.zoho.com/Zoho-CRM-API-FAQ.html#12._How_do_I_retrieve_single_Account_using_getAllRecords? this method is not mentioned on the API Methods page: http://zohocrm.wiki.zoho.com/Zoho-CRM-API-Methods.html please explain... cheers, -e
seeking developer
I am looking for someone who can develop the following connection: When a shipment is booked in Carrierrate.com, update Zoho CRM Purchase Order with these fields: BOL# Carrier name Carrier phone Carrier website Date booked When a BOL receives tracking information in Carrierrate.com, populate Zoho CRM Purchase Order with: PRO# Date and Time picked up When a shipment is delivered, update Zoho CRM Purchase Order status date and time. Here is a link to their published api: http://www.carrierrate.com/FreightManagementSystem/Forum.aspx
Problem with accessing Zoho CRM from office Internet
Hi Support,We seem to be having an issue with Zoho hanging for long periods of time when accessed from our office DSL connection (1.5 Mbps). Despite other web pages loading correctly, we have long, long, long pauses and hang times when entering data in Zoho, when opening Help windows, etc. (note: there are no problems using Zoho CRM from remote locations). Our office DSL provider suggested that we may have a port conflict, and would like to know which ports Zoho CRM servers use to establish connection.
Screen not showing properly
This one is back to haunt me... had this same problem many moons ago and now it is back. when sorting on a column it gives double menus and does this every time (see below). please advise.
How to change user E-Mail address ?
How can I in Zoho CRM change an existing user E-mail address ?
Report exporting
Will you be adding EXPORT TO ZOHO SHEETS to the Reporting section of CRM anytime in the future?
CRM Sheetview not working
Opening email in CRM on the contact record that contains a attachment it gives two options: download open in sheetview clicking sheetview does nothing. Please advise.
To/CC/BCC do not work on sending quotes via email
When I send a quote none of the email TO/CC/BCC fields will auto populate like they normally do in other parts of the system. PLEASE, please be consistent with the product. This is causing us frustration since you have to go look-up, copy and paste every time when trying to send emails from quotes.
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