Canvas not in Sandbox
We're trying to implement Canvas views into an existing implementation but seem unable to do so from Sandbox, so we can't test. Does anyone have a workaround, as we can't deploy direct to production. Please help. Moderation update on 27th Oct 2023: The
CRM Client Script cant get Data
Im trying to get my Subform with 'ZDK.Page.getField("subform");' inside a detail page client script but it only returns null, .getValue() also returns null. The same line of code inside an editing page client script works flawlessly. I want to do some
New task button in Zoho CRM Canvas
According to the Canvas FAQ: By default, the actions New Task, New Meeting, and New Call are found under the ellipsis (the three dot menu) that is available in the right corner of the Activities related list. If you want to place these actions separately
Creating several contacts and associating with an account when converting a lead
Is there some way to still tie in to the Convert Lead button in the CRM UI? It seems once the Lead is converted that I can no longer access the secondary contacts information that only lives there and putting that on the account or the other contact to
Zoho charges for storage that cannot be cleared, simply a Scam
Storage keeps increasing in your CRM with no possible way of cleaning it. I had a chat with support today and this was their answer "We are sorry for that, as we have mentioned the user might have attached attachment to any record or he might have files
Non-Profit Needing Help Sharing Data
We are a small non-profit and don't have a budget (or need) for multiple users or portals or paying developers for customization. I am the only user, but I want to share a subset of the data with one other person. I've created a report and I'd like them
Automated Workflow Emails to Meeting Participants
I have a custom template for my email reminders for Meetings. I do not use the default template. I am trying to set up an automated workflow to send out my custom email template to Meeting Participants, but when I choose "Instant Actions/Email Notification/Create
Mass De Duplication for Contacts
Hello, I have a lot of duplicates on my CRM and would like to remove them in a mass way, but didn't seem to find the de-duplicate button even if I have the super admin access. Could you please assist with that?
How do I get a Workflow to trigger entry into a Blueprint?
I'm trying to get a Lead to enter a Blueprint when they change Status. If I change the status manually then the Lead correctly enters the Blueprint, but when the status is changed via a Workflow the lead doesnt enter the Blueprint, but the Status is correctly
Linking to a local file from CRM
I have found a workaround (sort of) to be able to open files stored on a local drive from within Zoho CRM. For my use, I want to be able to access my recorded calls from within a contact record. By creating a field called "Document Path" as a text area,
Unable to sync Account Owner between Zoho Desk and CRM
Hi there, We use Zoho Desk and Zoho CRM as our two primary business systems. Within CRM, each account is assigned an Account Manager for day to day queries, and we use the 'Account Owner' field in CRM to achieve this. We receive a significant number of
How to retrieve information from “Trainer Central” with Deluge in “ZohoCRM”
Hi. I would like to use ZohoCRM's Deluge to retrieve Trainer Central information. Has anyone ever obtained information from Trainer Central through API integration?
Function for copying field
Hi, I have a field called 'Book Reference', I want to copy it to a field called Book Reference Copied. It is within a module named 'Bookings'. How do I do this please?
Multi Parent Field Dependency
Currently, Zoho CRM only supports a single parent as a field dependency. We have a use case to support multiple parent fields to find the correct child values. Without it, we would have around 40 million unique values (crazy, I know). Are there any plans
Can i create custom convert function including mapping?
i want to convert potential to product or any custom module, so can i create custom convert function including mapping?
email auto-response when scanning a business card from the phone app
Hello all, How to create an email auto-response when scanning a business card from the phone app that uploads to the "Lead" in CRM?
Vendors not part of the free version?
Hi there, I thought I had signed up for the free version and had imported my vendors. Now that my "free trial" I din't know I was using is over, that tab is missing. Can I get it back?
Gravity Forms multiple checkbox field to Zoho CRM Multi-line Field.
When I use the gravity form zoho plugin to push data from my lead form into my lead page in Zoho CRM. The data from the Multi-Select Checkbox Field to Zoho CRM Multiple Line Field is shown as below. [“MON 3pm-6pm”, “MON 6pm-10pm”] I would like it to be:
Contacts with Multiple Accounts.
I am attempting to create an Account (individual module) with multiple contacts. I need to use the subform feature because each contact needs to have certain functions for that account such as, (1) can they sign on behalf of the entity (yes/no), (2) will
Contacts creation date/time
Where do I find the date/time of the creation of contacts. I want to monitor the growth of new contacts (users) by week and month.
We would like to know the maximum number of leads that we can put in the different CRM Editions i.e. -Standard, Professional, Enterprise and CRM Plus
We would like to know the maximum number of leads that we can put in the different CRM Editions i.e. -Standard, Professional, Enterprise and CRM Plus
How to setup BCC Dropbox BCC for MacOS Outlook
Hi, Can someone advise how to setup auto BCC in MacOS outlook, as I need to set auto BCC the BCC Dropbox email address to integrate the email to CRM.
Adding attachments to meeting requests in Zoho CRM
Is there any way to attach documents to meetings created through Zoho CRM before you send it to participants? I want to attach an agenda, a more detailed overview of the meeting, pre-reads but can't seem to attach to the meeting invite itself.
Simple fix suggest re Phone Numbers
Many in the US use parentheses around area codes (401) 717-2299, for instance. Can we get the entry action coded to remove these parens and replace with one "-" Now it pops up invalid. Could be a timesaver for cutting and pasting.
MANDATORY_NOT_FOUND error when trying to insert data
Hi, I am trying to use the CRM api to insert a lead record. I have checked that the mandatory parameters are 'Company' and 'Last_Name' (as per the fields on the CRM page) I still get the error code : MANDATORY_NOT_FOUND, api_name: data, message: "required field not found", status: error. Here's my dummy json { "Mobile": "5555555555", "LeadOwner": "leadOwnerleadOwner", "Salutation": "Mr.", "Full_Name": "firstName customLastName", "First_Name": "firstName", "Company":
Formula with date field
I need to create a custom field that displays a number based on a field date (minus) today's date. I.E. if tomorrow is "field date" (minus) today's date the custom field would return 1. Thanks for any help.
Mass email secondary Email?
Is it possible to mass email "secondary email"? I would use this to send a "mass SMS campaign" as i have set up SMS through my emails. Moderation Update: Development on this feature is still in progress, and I request you all to follow the below forum
Report - Days in Stage
I am trying to build a 'Potential's' report that would show the number of days spent at each Stage. Other CRM's have 'history' fields that enable you to report on this but I am not seeing anything like this in Zoho. Any help or suggestions would be greatly
Zoho CRM Skype for business integration
We use skype for business company-wide. I went through the forum up and down and this is a highly requested feature it seems. If I use the provided "solution" (disabling phone-bridge) it simply opens the windows pre-installed skype and not the skype for business client. Is there ever going to be a real integration with skype for business (or lync) or am I just missing something? Telling me there are alternative phone services isn't really helping. Skype for business is here to stay and I won't be
CRM-Finance Sync Deleting Billing/Shipping Phone Numbers
(cross-post from Zoho Books forum) My business process involves programmatically creating customers in Finance via Zoho Flow when a customer places an order on my Woocommerce site. The customer is created as an Individual customer. This process fills
Accounts with no open activities
Has anyone created a report showing Accounts with no open Activities? I am trying to manage over 5000 accounts and just need to know which ones we are not calling since we do not have an open Activity.
Workflow to update lead status when converted to Contact
Hello, Is it possible to create a workflow or function to automatically update the lead status to Qualified when a lead is converted to contact? Currently we convert our leads & then look at a report on converted leads to see how many were converted per
The Canvas module view gets an exciting face-lift
Announcement moderated on: 4th July,2023 The Canvas module view revamp has been successfully opened for all users in all DCs today. Dear All, We hope you're well! When it comes to business productivity, data organization and accessibility play a crucial
Portal - Don't show specific module on tab (even tho there is read access to that module)
Hi, Portal users see all the modules on the tab (top of screen - left to right). I do NOT want my portal users to see a specific module on the tab (but they must have read access to this module). It is possible to control what appears on the top of the
Deluge Script - Calculate Average of record field values per record type, and add the average to a different module.
Hi all, Hoping someone wouldn't mind helping me out please. I'm looking to create a Deluge script that I can run on a scheduled basis (once weekly). In essence, we have a module in our CRM called "Bookings", which houses records of all bookings made.
How can I rename and/or duplicate a mail merge template in ZOHO CRM
Hi, The title says it all; I don't seem to find the option to duplicate or rename a 'mail merge temple', please advice what i need to do to achieve this, Best regards, Erwin
Search Purchase order by product
in account name, u can see related products , but sometimes it's necessary to search the other way ard, except to go report always, is there a faster way doing so.?
Is it possible to visually differentiate an account or contact based on a status field?
So sometimes an account calls in, and we when we look them up we may have notes in there that are critical read before talking to them. For example say "UNPAID INVOICE". Sometimes it be overlooked and then we just support them as usual. Or Key Accounts
Deleting column in Kanban view
Hello, I am wanting to delete an excess column from a Kanban view. How do I do it?
how to use zoho java sdk or node js to build make our own zoho crm api
Hello everyone, I am looking for a solution to use ZOHO CRM API more easily. So can you guide me on how can I use Zoho crm java SDK or node js to make my own zoho crm api ? do you have sample project to help me ?
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