Web Form Fields
I'm a little confused... When I create a web form some of the hidden fields are styled like this: input type="text" style="display:none; Why not simply use: input type="hidden" The current method seems very sloppy to me. Just curious....
Importing Leads
When importing leads why does Zoho not look for duplicates in the contacts module or at least give you the option to search both modules? It makes no sense that Zoho would only look at the leads module for duplicates. That means I would have to manually search our CRM before ever uploading leads to ensure they aren't already a contact. When using Zoho BCC dropbox, it searches both leads and contacts module before creating a new lead. Why isn't this a feature when uploading leads?
Zoho Crm potential converts to invoice
Potentials I create on Zoho CRM automatically get converted to Zoho Invoice - Estimate. How can I remove this feature?
Zoho CRM Consultant Needed
I'm looking for a Zoho CRM consultant who can advise me on the best way to use Zoho for my specific business needs.
Additional first name field for spouse
I've tried to create an additional first name field for spouse such as Spouse First Name. The problem is I'm unable to create the Salutation and first name as one field, or link the two as it appears for the default first name field. Thoughts?
Reset Sales Signals Indicator
I love the new User Interface and features! I'm having a little trouble getting the Sales Signals indicator to reset after I view new notifications. I've individually clicked on all new notifications. Is there a trick I'm missing? A global reset of the indicator would be a good feature to add.
Zoho CRM - Attachments and Competitor "new" button missing
In Potentials there is no long a button to add a new attachment (usually via desktop) or to add a new competitor. Older records show this feature but not new records. Any ideas?
Notes not saving on CRM Modules
We have customers experiencing this issue. Notes are not saving. Two PC's in our office running Chrome, one works ok the other has the issue.
Saving Notes in CRM 2016
Just switched to new crm 2016, but save button does not save new notes. Still works in old version! Has this been identified as a problem. BR Phil
Imap Authentication stuck in authenticating mode
I had configured my zoho mail to work in the CRM and it seemed like it was working flawlessly. However, when I went in this morning to try and utilize it, I noticed that it was not connected and I clicked the button to have it connect again. It is now showing 'authenticating' and has been for the past 4-5 hours now. In the meantime though, I am having to copy and paste my email addresses from one application to the other and they are not linking like they should be, which is very annoying. It
Ver oportunidades de usuario estandard
Siendo Superadministrador, cómo puedo ver las oportunidades que crea un usuario estandar? Antes podía verlo en los cuadros de control, pero ahora sólo me permite verlo en los informes. Gracias.
I noticed problems in send mass emails in CRM
Hi, I sent a few mass emails from CRM this week. One guy got 4 emails in a row and some people didn't get emails. Also CRM was saying '200 emails sent' when I only selected 100 people. It's very buggy. Is Zoho aware of this and is it being fixed? Tim
Open visual leads?
Hi. I have imported a lot of leads, but they are now only visible to me. How do i change that so every user can access the leads at all time?
Sending mail limit 500 / day
Hello there, we setup an automation that send some "system" email from zoho crm to our costumer, i know there is a limit to send 500 emails/days, but what happen if the automation have to send more than 500mail? there is a queue and the crm send it the day after? or we lost the reamaining mail ? thanks - Zoho Specialist for Cloudnova - The italian Zoho partner - Cloudnova.it - Crmfacile.it
Cannot create events
Neither I nor my coworkers can go to a lead and create an event out of that Lead. Every time I try, I get the error message: The action that you intend to perform is not possible Sorry,you have reached the maximum limit in your current edition We are using the newer version of Zoho as well.
Two independent databases
I'm starting a nonprofit that deals with both donors and clients who we collect sensitive information on. We cannot store our donors and clients in the same database - they need to be in completely different file sets and we need to be able to back up both donor and client databases separately. Is that possible with this product and if so, how would that be implemented? Thank you, Miles
Zoho CRM Product pricing on POs and SOs.
I am evaluating Zoho CRM for a customer. I add a simple product with a Unit Price of $1.00ea. When I create a PO for the item I get the price of $1.00 ea, which is what I want. When I create an SO for the same product and add a the product in the line item I get the price of $1.00 ea. I created a price book for the product with a list price of $2.00 but, I do not get the $2.00 list price. If I select the price book icon on the line item I can then select the price book and the list price will
Zoho CRM Quotes module problem
My ticket No. is 12723482. I'm facing this problem since the up gradation to new UI. Any solution? Neither you’re solving the problem nor giving me any feedback. I’m experiencing one of the worst customer support from Zoho. Can you please give me contact details or email address of your Customer Support head or any contact where can I escalate my request? I searched on your website but there isn’t any information for escalation.
Why can't I remove the activities date column in Leads view?
Question speaks for itself. Why assume I always want it visible? I don't need to see the date a task is due or late on every single view. Its ridiculous that I cannot hide it in a CUSTOM view. Besides limiting my use of views, it takes up a lot of screen real estate (and yes I know I can hide the filter menu)!
Imap Authentication Failed for Mac
I have a user who is on a Mac. He is getting a Authentication failed, and has no Two step set up. Please help he is the only one in the company it is not working for. user email is nbunstein@manageforce.com Leah Edwards
Avaya Telephony Integration
Hello Everyone, I have a Avaya Telephony System and i want to integrate it with ZOHO CRM. Is anyone worked on this integration? Is there a way to integrate it with ZOHO CRM?Please share your thoughts and ideas.
How to use unit price in a sales order
Okay, I can't figure this out. How do I create a product that I purchase for one price (PO) and sell for a higher price (SO)? I add the item and add the unit price. I do not see where I can add the markup price. Thanks,
Sharing emails that are attached to a Contact/Potential
I just discovered that emails that I send to a contact and .bcc zoho indeed show up on their record and potential that they are associated with. That's the good news. I also learned that a new sales rep who has access to that record doesn't see any of those emails. Why is that? How can I make sure that everyone that has authority to work with that contact and potential sees the entire email chain associated with it? TIA for your response. Sam
How to assign multiple ACCOUNTS to a single CONTACT?
Looking to assign multiple accounts (companies owned) to a contact within the CRM. We would like to see all the companies a contact of ours owns within the Contact information screen.
Outlook for Mac Plugin Applescript Error
I activated and downloaded the outlook plugin for Mac. I can successfully log in. But whenever I try to use the Add Email feature, I get an error message saying: "Error Occured! Applescript returned an error". Does anyone know how to fix this problem?
Nice Quote / Invoice Template
Has anybody been able to create a "Nice, Professional" looking invoice or quote that spans multiple pages? I can do a decent layout but when the products area increases beyond 1 page it looks crap!
Where is BCC DropBox
Where is the button for setting up the BCC DropBox? I've tried looking and can't find it in the "Personal Settings" to "User/Permissions" to "Profiles" to "Edit". It's not in there...???
Important Announcement to European customers who are on our EU server.
We have recently changed our Europe website URL from https://eu-crm.zoho.com to https://crm.zoho.eu. So we request you to update the new URL on your Webforms & API calls to avoid any data loss. For all API calls made to Zoho CRM Please update your URL from https://eu-crm.zoho.com to https://crm.zoho.eu. For Webforms: There are 3 ways to embed your Webforms. Please update the webforms based on the code format you are using on your site. For Source code format Edit the Source Code and change
SalesIQ/Visits no longer working
My Visits tab is no longer working. The code is on my web site: http://badwolfpress.com It was all fine and suddenly there is nothing there. When I go to the "Visits" tab, I just get the code to add to my web site.
Awesome ZOHO CRM Inventory Templates
Still using the same old black and white inventory templates? Now turn your quotes, invoices, sales orders, purchase orders into chic brand statements with our Customized Industry Specific Zoho CRM Inventory Templates! They feature header & footer in each page of the document; and not just the front page. They feature page numbering in each page. There are 5 cool colors for you to choose from; and we can customize them even further to suit your brand color. We have Customized Industry Specific
Invoice Amount to be the deal amount after creating the invoice
Hi team - is it possible for Zoho CRM to put the invoice amount in the deal amount once an invoice is created. We have integrated CRM with Zoho Books and when the invoice is created, the deal amount is always 0. Any way to automate this? Can this be done via custom function?
How to create groups of customers
Hi, We run a consultancy business where we have different groups of networkers that help us take our services and products to market. For each group type we have independent contacts (not part of an organisation or account) that we want to target both individually and as a group with new events. My questions is therefore: 1) How do I create groups where I can assign contacts and have group actions/events that I can track and manage? 2) How can I create lists of people where I can set specific actions
Activity Report
Is there any possibility to generate a report on all activity made by an Individual in CRM for last one year???
Can the name of the Stages in "Deals" be changed?
Can the name of the Stages in "Deals" be changed? For example from "Needs Analysis" to the terminology used by my organization.
Convert Lead Notification
Is there a simple way of setting an alert to a specified user if the 'Convert' Button is clicked converting a lead into a contact? The person that deals with the contacts is different from the leads so it would be very useful.
semi-automatic workflow
Hi guys, I'm an entertainer, and I sell timeslots for shows. I have a webform in my website that captures potential bookings and puts them in the CRM. I'd like to trigger a workflow in CRM that will send them a confirmation of booking, and afterwards a pre-show check up email etc., but I want to do it so that I have to authorise the workflow first, either through a manual authorisation or similar. The reason for this is that I need to check my diary manually for availability BEFORE sending out confirmation
How do I change the From name on outgoing emails
The From name on outgoing emails seems to be my user account name which is my personal name. I want it to be the name of the organization, but I can't find any way to change it to that. Help, please!
Easier way to mass transfer leads?
Is there a way to mass transfer all leads from one account to another? I already tried the "Mass transfer leads" but I have over 10,000 leads which need to be transferred... I can´t see myself clicking 10,000 tiny boxes to be honest with you. Is there an easier way?
Fields not transferring after Conversion.
When I am converting leads to contacts, it is not transferring all of the information to the contact card. Why is this happening and how can I get around it? For example, I just put a lead in this morning, filled out all his information with address, phone number, all the custom fields I created for our business, and the ONLY things that transferred to his contact card was Name, phone number and email address. Now all of his other information is gone. What am I doing wrong here? This is hugely
How to migrate potentials to existing contacts?
Hey Guys I am new to ZOHO and this may seem like a really dumb question, but I am hoping someone can help me... I have two CSV files of which I wish to import into ZOHO. The first CSV file of which I wish to import into the ZOHO Contact Module, has the basic details of which are First Name Last Name Account Number ConactID Cellular Phone Email Addresses The second CSV file which i wish to import into the potentials module has the following information Conf Number Charter Date Duration Account Number
Next Page