3 Tier customer account hierachy possible?
From customer perspective (not Zoho users) - I see that we can associate an account with a parent. But what about sister companies that have branch locations with different addresses under parent? So 3 tiers? I can only find reference to parent company and using a pick list custom field. Use case - 1st tier franchise as uber parent, 2nd tier geographic companies independently owned but associated w/parent, 3rd tier multiple branch offices and their addresses. i.e. real estate companies or retail
Problem with report: no entries
Hi everyone, We use CRM Reports to keep track of the subscriptions for our events. But for one account manager, the reports appear empty. He sees the reports in the general overview, he can access them, but there are no entries inside. Has this got something to do with permissions or restrictions? I already made the map visible for everyone. Any ideas? Thanks in advance!
Import leads
Hi, I have recently imported a new set of contacts into crm using the migration wizard. I have just realised that I need to redo the import with some additional fields. However, I dont want to delete the current import. If I re-import the same list will the wizard match existing contacts or create duplicates? James
Notes to be copied to opportunity
How do I get the notes written under Accounts copied over to the opportunity when created?
MS Exchange?
Is there a fix yet that allows you to use MS Exchange integrated into Zoho?
Skip sending emails for leads with missing parameters
Hi Zoho Team, Is there a way to skip sending emails for leads with any missing data for variables defined in an email template? For example if I don't know the first name of a lead, I don't want to send an email starting: Dear ${Leads.First Name}. Thanks! Robert
column width
I have seen that a lot of people have asked/complained about this issue but noone has answered... Today it has gotten even worse, now it seems that all columns are the same size .... is there a way (now or planned in the future) to bring back the auto-adapt column width??? This is getting very irritating! Thank you
Zoho CRM to Tally Integration
Is there any integration possible from Zoho CRM to Tally ERP? Anyone who can help?
Sales Signal not working
No sales signal (open) for the past few days. I know the customer opened because they responded to the email, even then the Sales signal doesn't confirm the email has been opened.
360 Degree View Question
Hi, we're analyzing Zoho CRM + Support, and the main feature we are looking for in a better CRM is being able to really allow all of our agents to see the full contact history of a customer. A basic overview of our business email and phone setup: Customer Support Email = support@us.com Agent 1 Email = agent1@us.com Phone = 555-444-3333 Agent 2 Email = agent2@us.com Phone = 999-888-7777 Our email is hosted by Google Apps for Business, our phone system is RingCentral. My specific question is this:
Why do past events still show in my open tasks ?
why after an event time has passed, does it still show in my open tasks section ??
Mail merge
Is there a way to do a mail merge with Zoho CRM? I'd like to be able to write a letter to a contact, print it and mail. Many thanks - Diane Darling
email notification on new lead no being sent
This used to work, but stopped a few months ago. I have a workflow set to send an email notification when a new lead is created via a webform or a lead is edited. Same alert - "Create or Edit" When the web form is created, the email to the user is sent but the email notification that the lead was created is NOT sent. If I edit the lead, the email notification IS sent. Is there something else that needs to be done to get the initial create email send.
Show custom related list items in Sales Order Template
Hi Support team, I want to show custom related list in inventory template of type sales order. Is it possible or not. We can show product line related list in templates as table so the same is possible for custom related list to show item all items of related list in table. Regards, Jawad
How do I get tasks in Zoho Projects to show up in Zoho CRM Plus?
How do I get tasks in Zoho Projects to show up in Zoho CRM Plus? CRM Plus and Zoho Projects are connected/integrated, yet project tasks are not showing up in CRM Plus. Thanks, Jeff
assigned activities to accounts are not shown in activity report
Hi, I have assigned activities to accounts, however, when I create a report they are not shown. Only the activities assigned to my leads/opportunities are shown in the report. How can I make appear the activities that do not yet have a particular project name (only assigned to the account) in the same report? Thank you for your help. Best, Stephan
On Home Screen I Need Contacts Name
On the home screen. There are 4 large boxes. I have three created. All open Activities. Scheduled and over due calls and Todays Leads First one All open Activities. The headers are: Subject Activity Type From To Due Date Status Priority. I need the have contact name listed preferable First. Can you help me. John Gurba Courtaccess@gmail.com
Email Settings Missing under Setup - Personal Settings
Hi, Our Email-Tab is no longer to be find (it was there this morning) in our ZOHO-CRM, and Email Settings are Missing under Setup - Personal Settings. Running (old) Enterprise Edition during the past 5-6 years. Thanks!
Activites / Events view panel
Hello, I am having a few issues with the Events panel. 1. in the old version the column width would auto regluate, now with the new one it seems that is has a minimum and max width, can this be changed? 2. I can decide what column to sort by, this is clear. So I usually have is sorted by "from date" and this works fine. But often I have 4-5 jobs in this event and they all have the same date. My problem is the following: I create event "A-100" from 20-24 september later on I create event
I would like to format an inventory template
I am creating a proposal pack which includes a mail merge from one module, email templates from another and an inventory template from the quote module. The inventory template is causing me issues as I want to manipulate the data from the quote into the same styling as the other pages. Is there away of extracting the data that comes from the products selection into my own format. I've tried everything, including replicating the field values that the current quote template shows. I would appreciate
Help with custom template
I am looking for some help with the design of custom templates. I am creating, via Zoho CRM a tender doc. This includes a mail merge template from the potentials module, an email template from a customised module and an inventory template from the quote module. Everything is working fine except the inventory template - I want to manipulate the presentation to match the other two templates but, I cannot extract the information other than having the table which looks like an invoice, in the middle.
Reassigning New Activities Tasks to Current View
Hello. Is there a way I can assign new tasks to a current view under Activites? What I'd like to do is have our sales people callback those they previously called but only got voicemail. The original activities were assigned from the leads view, but I don't think I'd be able to assign them new tasks again using the same criteria as the list will also include those they've also talked to. I'm not sure how I could isolate only those they called but got voicemail because they're all listed as done/completed
Getting unable to connect to messaging server
Getting this error today (9/5/2016). I didn't see an actual fix in the previous discussions. Could someone help?
Deleting tasks
How do I delete a task that is no longer relevant. It is not completed, it never happened.
Enquiry Stats not showing
Hi I've noticed that for campaigns sent out using Zoho Campaigns it does not give you the enquiry stats overview in the campaigns module of Zoho CRM. For campaigns not linked to Zoho Campaigns, you get a very helpful stats section that automatically gives you a total of how many enquiries and how much revenue are attributed to that campaign. This is very useful when I'm looking to report on the performance of my campaigns. However, if a campaign has been sent out using Zoho Campaigns, Zoho CRM only
Automations based on 'Business Days'
The organisation to specify the 'Business Days" in the CRM settings (say for example Monday-Friday) And then the ability to create automations based on this. For example: Send a follow up email 3 Business Days after a quote has been sent. Any takers?
Custom Button Auto Fill on New Page
Hi, I have added two forms from my Zoho Creator account to Zoho CRM. The Creator reports have data that would be directly related to contacts in CRM. I want to create buttons for the contact View pages that would open the a link to one of the forms, and use the contact's email to populate the email search field on the report page when it opens. Would this be a possibility? And could you point me in the right direction? Thanks
Quotes attached to deals
If I create a quote from from the Deal view it is not listed in the view. It can only be found if you look at either the Quotes tab or by view the Account. Is this the expected behaviour? Is there anyway of viewing the quote in the Deal view? Thanks in advance
Frequency of sync, ZohoCRM and Reports
Hi, When setting up the sync between ZohoCRM and ZohoReports you only have the option to synchonise once per day. Is there anyway of increasing the frequency. Waiting 24 hours to get accurate reports is a long time, especially when preparing for planning meetings etc. Any other options?
Managing profiles gets easier with these enhancements!
The Profile Permissions page in Zoho CRM has been redesigned to give you a hassle free experience in managing user profiles. A major improvement is that the page is organized better by grouping permissions according to the order of modules and Setup categories in CRM. This enables you to find that specific permission you want easily. Besides better grouping, the enhancements include an instant auto-save feature as well as dependency in permissions. This post will give you an overview of the major
Pick list formula
Hello, I'm currently trying to build a simple formula, when I pick an option from a pick list menu, to link it with the corresponding price. An example would be I pick Hot Desk and it gives me price of 199. The formula looks like this: If(Contains(${Potentials and Members.Type}'Hot Desk'),'199',0). I was wondering if anyone can help me. Thank you very much.
ZOHO CRM keeps logging me out after 1-2 minutes
is anyone experiencing this? Using chrome and it started happening on 9/24/2016. i have turned off all extensions but it is still occurring.
display external data as a dashboard
Currently, I have sales target for all of my sales team in their own google sheets page (1 page per person). I would like to either have this data show up on the crm (visible only to them) or be able to pull it up via web tab(?) or ideally, show up as a dashboard. Is there a way to accomplish this?
Delivery Charges
Hi I am very surprised that there is no way of calculating or adding shipping into Zoho CRM Quote. It is an essential part of doing business when you supply a physical product. Work arounds and fixes that have been suggested fall a long way short of what is needed to provide an accurate and legal quote for our customers.
Level of confidence in Zoho CRM and Mail sync?
From our own experience in the past few weeks as we begin to use Zoho CRM and tried to use Mail to sync we lost faith in the integrity of the process. Perhaps that was just beginner user's error. What have you experienced? What's your level of confidence in the capacity?
Tags created keep disappearing/are deleted/removed within 24 hours
This is now twice in a row. I spent time creating tags, then assigning notes I created to them, then the next day all the tags I created are gone!!! Please fix this, this is extremely frustrating! Purpose(Why do I really want it? Why am I really doing this in the first place?) Purpose(Why do I really want it? Why am I really doing this in the first place?)
Toggle back to new interface
Hi I was in the new interface. pretty nice. Then I click on "Go to old Interface" or something like this. I am now unable to see the new interface again. Any clue?
Design Suggestions for New UI
I have been using Zoho for a couple of months now, and I enjoy the functionality and helpful support team. I do however have a few issues with the design and thought this may be the best place to voice it. Here goes; Grey Section Below Business Card On a lap top, this grey section takes up most of the screen space when there are multiple contacts on that record, because the contacts are placed on separate lines which extend the height of the section. I really do not need my contacts shown there,
Tracking Emails Sent to Leads from CRM
I have just recently started sending emails to leads through CRM, using templates I've created. I've reviewed the notifications about opened/clicked information, but would like a way to sort my leads based on emails sent - this would allow me to assign mass tasks for follow up purposes. Right now, I can see that Email Status is a filter option under Leads, but I just want to see whether an email was sent, not necessarily whether it was also opened/clicked. Thank you, Leslie
Replace the 1x1 pixel tracking image in emails in Zoho CRM
Hi Zoho Team, Is there a way to replace this small image used to track emails with e.g. our company logo? Currently, when the customer receives the email and clicks on "Open images" he/she doesn't get anything except the 1x1 pixel image and will probably quickly realize that it is there for email tracking. So is it possible to replace this image with anything else that the customer can find useful / nice and the customer doesn't get that this was all for track her/him opening the email? Thanks! Robert
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