Multi-factor Authentication
What are primary and recovery mobile numbers?
The primary mobile number is used to sign into your account and the recovery mobile numbers are used only to recover your account. You can only have one primary mobile number for your Zoho account, but you can have multiple recovery mobile numbers.How do I delete an MFA mode in my account?
We suggest that you do not disable MFA for your account. However, if you're uninstalling your authentication app, follow these steps to disable MFA as well. Sign in to your Zoho account. Click Multi-Factor Authentication. Click next to the MFA mode ...How do I enable MFA for my account?
Sign in to your Zoho account. Click Multi-Factor Authentication. Select your preferred MFA mode. For your authentication needs, we suggest that you download OneAuth, our very own multi-factor authentication app, which offers four different MFA modes: ...Why am I being asked for a verification code even after using my trusted browser?
Trusted browsers rely on information stored in the browser cookies. Your browser may be clearing cookies after you sign out of a session. Follow the steps given below to ensure you are not asked for a verification code even after using your trusted ...Why am I being asked for a verification code every time I try to sign in to my Zoho account?
This may be because the browser you are using might not be a trusted browser. When you sign in to your Zoho account for the first time, you are asked whether the browser being used can be trusted the next time you sign in. If you use a different ...How do I set up Google/Microsoft/Authy authenticator for my Zoho account?
Note: If you are part of an organization, your admin might have enforced MFA-related security policies which restricts you from configuring OTP Authenticator. In such case, contact your administrator for further clarification. Go to ...I'm facing issues with my multi-factor authentication. How do I get back into my account?
The different multi-factor authentication (MFA) modes we provide are OneAuth, mobile-based OTP, time-based OTP, and YubiKey. Your solution may differ according to your chosen MFA mode. Choose the solution that applies to your case from those given ...How do I generate backup verification codes for my Zoho account?
Sign in to your Zoho account. Click Multi-Factor Authentication, then click MFA Recovery Options. Click Generate new codes.
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