Multi-factor Authentication
How do I change the MFA number?
Note: To change MFA number, you need to be signed in to your account. If you're locked out of your account: Contact your administrator to reset MFA in case you're an organization user. Contact support@zohoaccounts.com in case you're not part of any ...
What are primary and recovery mobile numbers?
The primary mobile number is used to sign into your account and the recovery mobile numbers are used only to recover your account. You can only have one primary mobile number for your Zoho account, but you can have multiple recovery mobile numbers.
How do I delete an MFA mode in my account?
MFA modes can be either set by you for your Zoho account, or enforced by your admin if you are part of an organization. If an MFA mode is set by you, you will see a toggle option at the top-right corner next to MFA Modes in the Multi-Factor ...
How do I enable MFA for my account?
Sign in to your Zoho account. Click Multi-Factor Authentication. Select your preferred MFA mode. For your authentication needs, we suggest that you download OneAuth, our very own multi-factor authentication app, which offers four different MFA modes: ...
How do I set up Google/Microsoft/Authy authenticator for my Zoho account?
Note: If you are part of an organization, your admin might have enforced MFA-related security policies which restricts you from configuring OTP Authenticator. In such case, contact your administrator for further clarification. Go to ...
I'm facing issues with my multi-factor authentication. How do I get back into my account?
The different multi-factor authentication (MFA) modes we provide are OneAuth, mobile-based OTP, time-based OTP, and Security Key. Your solution may differ according to your chosen MFA mode. Choose the solution that applies to your case from those ...
How do I generate backup verification codes for my Zoho account?
Sign in to your Zoho account. Click Multi-Factor Authentication, then click MFA Recovery Options. Click Generate new codes.

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