How do I change the MFA number?
- Contact your administrator to reset MFA in case you're an organization user.
- Contact support@zohoaccounts.com in case you're not part of any organization.
Change existing MFA number
- You no longer use your existing MFA number and want to switch to a new number.
- You have moved to a new location where your existing MFA number is not working.
- You have lost access to your existing MFA number and want to add a new number.
- Sign in at accounts.zoho.com.
- Click Multi-Factor Authentication in the left menu.
- Under SMS-based OTP , hover over the existing MFA number and click
. If you have multiple MFA numbers, click View more numbers, then hover over the MFA number that you want to delete and click
.
- In the confirmation pop-up, click Confirm.
- Click Set up Now or Add Number under SMS-based OTP.
- If you want to add a new number as your MFA number:
- Enter the mobile number, then click Next. An OTP will be sent to the entered mobile number.
- Enter the OTP received, then click Verify.
- Click Choose from already added numbers.
- Select the mobile number that you want to set as your new MFA number.
- Click Add.
Change preferred MFA number
- Sign in at accounts.zoho.com.
- Click Multi-Factor Authentication in the left menu.
- Under SMS-based OTP , click View more numbers.
- Hover over the mobile number that you want to set as your preferred MFA number and click Set as Preferred Number.
- Click Confirm.
- Sign in at accounts.zoho.com.
- In the left menu, click Profile, then click Mobile Numbers.
- Under My Mobile Numbers, hover over the recovery number that you want to set as an MFA number and click
.
- Select MFA Mobile Number.
- Click Confirm.
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