How to change MFA number | FAQ - Zoho Accounts

How do I change the MFA number?

Note:
To change MFA number, you need to be signed in to your account. If you're locked out of your account:
  1. Contact your administrator to reset MFA in case you're an organization user.
  2. Contact support@zohoaccounts.com in case you're not part of any organization.

Change existing MFA number

You may want to change your existing MFA number in the following scenarios:
  1. You no longer use your existing MFA number and want to switch to a new number.
  2. You have moved to a new location where your existing MFA number is not working.
  3. You have lost access to your existing MFA number and want to add a new number
Note: For users who registered after January 1, 2024, SMS-based OTP won't be provided as an MFA option. This is due to the susceptibilty of SMS-based OTP  to various security threats like phishing, SS7 and SIM swapping attacks.
Steps to change existing MFA number
  1. Sign in at accounts.zoho.com.
  2. Click Multi-Factor Authentication in the left menu.
  3. Under SMS-based OTP , hover over the existing MFA number and click  . If you have multiple MFA numbers, click View more numbers, then hover over the MFA number that you want to delete and click  .
  4. In the confirmation pop-up, click Confirm.
  5. Click Set up Now or Add Number under SMS-based OTP.
  6. If you want to add a new number as your MFA number:
    1. Enter the mobile number, then click Next. An OTP will be sent to the entered mobile number.
    2. Enter the OTP received, then click Verify.
    If you want to add an existing number (e.g., primary/recovery number) as your MFA number:
    1. Click Choose from already added numbers.
    2. Select the mobile number that you want to set as your new MFA number.
    3. Click Add.
Note: The recovery and MFA number cannot be the same. If you set your recovery mobile number as the MFA number, it can no longer be used for recovery.

Change preferred MFA number

If you have added multiple MFA numbers, you can set one as your preferred MFA number. You will be asked to verify yourself using your preferred MFA number during the sign in. However, if you want to use any of your secondary MFA numbers for verification, click Problem signing in? and select the required number.
  1. Sign in at accounts.zoho.com.
  2. Click Multi-Factor Authentication in the left menu.
  3. Under SMS-based OTP , click View more numbers.
  4. Hover over the mobile number that you want to set as your preferred MFA number and click Set as Preferred Number.
  5. Click Confirm.
Change your recovery number to an MFA number
  1. Sign in at accounts.zoho.com.
  2. In the left menu, click Profile, then click Mobile Numbers.
  3. Under My Mobile Numbers, hover over the recovery number that you want to set as an MFA number and click .
  4. Select MFA Mobile Number.
  5. Click Confirm.

      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Intake FormsLegalMobile App
                              Form DesignerHRMobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsEncrypted Forms

                              Secure Forms

                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now






                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media

                                                              Use cases

                                                              Make the most of Zoho Desk with the use cases.

                                                               
                                                                

                                                              eBooks

                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                               
                                                                

                                                              Videos

                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                               
                                                                

                                                              Webinar

                                                              Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                               
                                                                
                                                              • Desk Community Learning Series


                                                              • Meetups


                                                              • Ask the Experts


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner

                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • Introduction to multi-factor authentication (MFA)

                                                                                                                          Multi-factor authentication is used as an extra layer of security while signing in to your account. When you enable MFA, all your future sign-ins will require you to verify your identity to ensure that your account isn't accessed by unknown users. ...
                                                                                                                        • Troubleshoot MFA related issues

                                                                                                                          Introduction If you have set up multi-factor authentication (MFA ) to protect your Zoho account and have issues signing into your account, we will help you regain your account access. The first thing you need to do after regaining account access is ...
                                                                                                                        • What should I do if I don't receive the OTP on my device?

                                                                                                                          This can happen if there is any issue with the network provider or with your handset. Try the following steps and resend the OTP to check if you have received it: Try enabling and disabling airplane mode. Make sure the OS and SMS applications are up ...
                                                                                                                        • Multi-Mode MFA

                                                                                                                          Introduction Multi-mode MFA is an option wherein you can enable more than one MFA mode for your Zoho account. Zoho provides four modes to choose from: OneAuth, SMS-based OTP, app-based OTP (authenticator apps), and Security key. To enable multi-mode ...
                                                                                                                        • Sign in using OTP instead of password

                                                                                                                          Instead of entering a password, you can enter an OTP to sign in to your Zoho account. You can choose to send the OTP to either your primary email address or your primary mobile number. To sign in using OTP: Go to the Zoho Accounts sign-in page. Enter ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources