IAP iOS
iPhone - How do I update my payment method?
If you need to update your default payment method, instructions can be found in the Apple Knowledge Base. If you want to change your payment mode from Apple to Zoho Payments, please reach out to us via the feedback option. Follow the below steps to ...
iPhone - I have purchased a subscription using the Bigin mobile app. Where can I get the invoice for the purchase?
Please check the email address linked to your Apple account for the invoice of your purchase.
iPhone - I have purchased a Bigin subscription via my iPhone. Can my account be accessed on an iPad, a MacBook, and an Android device as well?
Yes. Your Bigin subscription is accessible on all those device applications and browsers.
iPhone - Is family sharing supported with a Bigin subscription?
Family sharing is not supported in your Bigin subscription. For more information, visit this link.
iPhone - I cancelled my subscription some time ago. How do I resubscribe now?
You can resubscribe to Bigin at any time after cancellation. Method - 1 1. Log into your Bigin account with administrator privileges. 2. Go to Settings > Tap on your subscription plan. 4. Select Manage Subscription. Method - 2 1. Tap the Upgrade ...
iPhone - My subscription has been moved to the free edition due to billing issues. How do I recover my account?
You can renew your subscription from the mobile app. Your data will remain intact, even in the free edition. Once restored, all features of the edition will be accessible again. To prevent this in the future, please update your payment details in ...
iPhone - How can I change my payment method from the Bigin mobile app to the web app?
To switch your payment method to the web app, you must first cancel your Bigin subscription purchased via the mobile app. To cancel your mobile-purchased subscription 1. Open the Bigin mobile app on your iPhone. 2. Go to Settings > Tap on the ...
iPhone - How do I purchase add-ons through the app?
We currently do not support add-on purchases through the mobile app. Instead, you may transfer your subscription to the web app and purchase add-ons there.
iPhone - I have purchased a Bigin subscription using a personal Apple account. How can I change this to a different Apple account?
Please use the 'Submit Feedback' option to report this issue. Follow the below steps to send feedback: Go to Settings > Help & Support > Submit Feedback.
iPhone - Where can I view my subscription details?
To view subscription details 1. Open the Bigin app on your iPhone. 2. Go to Settings > Click on the plan details under the Subscription tab. Subscription details such as plan information, renewal date, number of users purchased, renewal period, and ...
iPhone - How to cancel your subscription through Apple?
Steps to cancel a subscription through Apple 1. Tap on this link. 2. Select Bigin by Zoho CRM. 3. Scroll down to the bottom and tap Cancel Subscription. 4. Select Confirm in the confirmation popup. Steps to cancel a subscription through Bigin 1. Open ...
iPhone - I have accidentally purchased a subscription. How do I cancel it and get the refund?
You can request a refund at reportaproblem.apple.com. For more information, visit this link. Note: The refund process is handled by Apple, and Bigin does not have control over any part of the process.
iPhone - Apple has deducted the amount from my card, but my Bigin subscription has not been activated. What do I do?
To activate a subscription 1. Go to Settings in your Bigin mobile app. 2. Tap Upgrade under the Subscription tab. 3. Select the Restore Purchases option. All subscriptions for your account will be activated if there are any valid purchases. If you ...
iPhone - Is it possible to purchase more than 5 user licenses?
Yes. Please reach out to us via the feedback option if you want to purchase more than 5 user licenses. Follow the below steps to send feedback: Go to Settings > Help & Support > Submit Feedback. Note: More than 5 user licenses can be purchased only ...
iPhone - How do I purchase additional user licenses for my organization?
Steps to purchase additional user licenses through Bigin 1. Open the Bigin mobile app on your iPhone. 2. Go to Settings > Open the plan details of your current subscription. 3. Tap Manage Subscription. 4. Select a plan based on the number of user ...
iPhone - How do I purchase a subscription?
To purchase a subscription 1. Log into your Bigin account with administrator privileges. 2. Go to Settings > Tap Upgrade under the Subscription tab. 3. Tap Continue on the desired plan. 4. Slide and choose the number of users. 5. Select between a ...
iPhone - How to cancel your subscription?
To cancel the subscription Log in to your Bigin account with administrator privileges. Tap the more icon > tap Settings. Tap the Express plan, in the Subscription section. Tap Manage Subscription and tap Cancel subscription Note: After you cancel ...
iPhone - How to subscribe to the Express plan from the mobile app?
Log in to your Bigin account with the administrator privilege Tap the more icon > tap Settings Tap Upgrade Plan in the Subscription section. Select the number of users and choose the duration as annual/monthly. Tap the Purchase button. After ...

Access your files securely from anywhere

Start tracking your website metrics today

Use PageSense to understand what your visitors are looking for, how they are behaving, and where they are facing problems on your website.

Ready to improve your website's performance?

Install the PageSense code snippet on your site in a matter of minutes and start collecting in-depth data about the website visitors to grow your business.

Track and measure every business goal

Set up goals in PageSense to measure every single action performed by visitors on your website like button or link clicks, form submissions, and page engagements.

Understand the customer journey on your website

Create funnels in PageSense to quickly see which pages visitors use to enter your website, where they navigate to next, and which pages they decide to leave without converting.

Visualize your visitor's behavior with color codes

Set up heatmaps in PageSense to see where users have clicked more, how far they've scrolled, and on which parts of a page they've spent the most time using color-coded patterns in reports.

Measure customer engagement with your web forms

Use form analytics in PageSense to see how people interact with different fields in your form, whether they complete the form successfully or not, and where exactly they drop out on your form.

Record real visitor interactions on your website

Use session recordings in PageSense to watch a video of all the visitor actions performed on your website including the pages they navigate, the buttons they click, the UX issues they face, and more.

Test and optimize webpages for better conversions

Run A/B or Split URL tests in PageSense to figure out which version of your web page works best for your business and results in the best conversion rate.

Give each customer a unique website experience

Use personalization in PageSense to deliver customized versions of your website for every individual customer based on their demographics, local weather, browsing history, and more.

Grow your business through customer feedback

Run polls on your website using PageSense to understand what your customers think about your products/services and what needs improvement on your site.

Send timely updates that customers love

Use web push notifications in PageSense to schedule and notify your customers about an upcoming flash sale, product releases, promotional coupons, and a lot more that can spark conversions on your website.

Advertise your business to website visitors

Use pop-ups in PageSense to instantly grab the attention of visitors by showing attractive signup offers, coupon code discounts, or email newsletters that can eventually convert them into subscribers.

Access more advanced settings in PageSense

Use PageSense's advanced features like creating mutually exclusive groups, enabling cross-domain tracking, configuring customized project JS, and more to get deeper insights about your website.

Try easy-to-use extensions

Download the PageSense extension app available for your web browser with a few clicks and start collecting all of your required website metrics in real time.

Discover your favorite integrations with PageSense

Get a deeper look at your website's data by seamlessly integrating PageSense with a host of popular third-party apps like Google Analytics, Mixpanel, Intercom, and more.