Understand portal users
This help page is for users in Creator 6. If you are in the older version (Creator 5), click here. Know your Creator version.Portal users are external users of the Zoho Creator portal. These users include customers, suppliers, etc. who are not employees in the organisation. You can add portal users individually or import customers in bulk. Once added, they will be sent an invitation to register for the portal. Once a portal user receives an invite, they need to visit the customer portal and sign up for it. Portal users can be given specific permissions by the admin, which helps give them access to the sections that are relevant to them instead of all the sections of the portal. Your users can log in to your dedicated portal, access applications shared to them, and submit data.
Points to note
- The limit of portal users that can be added to all your portals combined, depends on the add-on you've chosen with your plan. They will not be counted as internal users.
- Portal user emails cannot have the same domain as the super admin’s email, as portal users are considered external to the organization. To add members within your organization, add them as internal users instead.
- You can monitor the current and total count of portal users you have purchased in the Billing page.
- If a portal user is added to two different portals of the same Creator account, both additions are counted in the portal user limit.
- When you're upgrading your Creator account, you can purchase the add-on, which allows you to add up to 500000 portal users to your portal. To add more than 500000, please contact support at support@zohocreator.com.
- If you've configured SAML authentication for a public portal, portal users who sign up for the portal will be directly listed as confirmed portal users in the Portal User tab.
Related Topics
- Import portal users
- Managing portal users
- Understand lifecycle of a portal user
- Change permissions for portal users
- Export portal users
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