Help Center
FAQs: Sitemap for the Help Center
Sitemap Purpose and Eligibility What is a Help Center sitemap? A Help Center sitemap is an XML file that lists publicly accessible Knowledge Base pages for search-engine crawlers, such as Googlebot. It helps search engines understand the structure of ...
FAQs: User Labels
Understanding User Labels What are user labels in the Help Center Community? User labels are keywords or tags assigned to end users to categorize them and make their role, knowledge, or contribution level easier to recognize in the Community. For ...
FAQs: Building a Multilingual Help Center
Getting Started What does a multilingual Help Center allow customers to do? A multilingual Help Center lets customers view Help Center content and Knowledge Base articles in the languages your organization supports. It is designed for organizations ...
FAQs: Customizing Help Center Home Page
Getting Started What can be customized on the Help Center home page? The Help Center can be customized through: Default widgets Custom widgets Widget placement and order Page-specific widget layouts Tab visibility Tab display names Tab order The ...
FAQs: Understanding Help Center Access Settings and Permissions
Access Models What access options are available for a Help Center? A Help Center can be configured using one of two access approaches: Require customers to register before accessing the Help Center Keep the Help Center open, but require customers to ...
FAQs: Working with Google Analytics 4
Google Analytics Tracking Can Google Analytics be added to the Help Center? Yes. Google Analytics can be added as a third-party analytics tracker through Help Center JavaScript customization. This allows organizations to measure visitor activity, ...
FAQs: Google Analytics Dashboard for Help Center
Dashboard Overview What is the Google Analytics Dashboard for Help Center? The Google Analytics Dashboard brings Help Center traffic and engagement data into Zoho Desk. It helps support teams understand how customers reach the Help Center, which ...
FAQs: Modifying CSS to customize Help Center
Preparing CSS Safely What file format and size are accepted for custom CSS? Upload the stylesheet as a .css or .txt file. The file must not exceed 1 MB. Keeping the file within the limit is particularly important when it contains extensive branding ...
FAQs: Supported languages for the Help Center
Language Availability What does multilingual support enable in the Help Center? Multilingual support allows an organization to present its Help Center and Knowledge Base articles in more than one language. This helps customers access self-service ...
FAQs: Working with My Area in Help Center
Understanding My Area What is My Area in the Help Center? My Area is a signed-in customer workspace for managing support tickets in one place. It brings together current and past requests so customers can review ticket status, history, replies, and ...
FAQs: Managing Help Center Users
User Access and Registration Who is considered a Help Center user? A Help Center user is a customer or end user who accesses the Help Center to search the Knowledge Base, participate in the community, submit tickets, or review ticket activity. ...
FAQs: Tracking Metrics using PageSense
Overview and Purpose What are Goal Metrics for the Help Center? Goal Metrics track specific visitor actions that indicate whether the Help Center is meeting a support objective. These actions, known as conversions, can include form submissions, ...
FAQs: Renaming Help Center Sub Domain
Understanding the Help Center URL What is a Help Center subdomain? A Help Center subdomain is the customer-facing address used to access support content and submit requests. By default, a Zoho Desk Help Center may use an address such as: ...
FAQs: New Help Center Domain URL
Understanding the URL change What is changing in the Help Center URL? Zoho Desk replaced the default Help Center URL format for Help Centers that use an unmapped Zoho Desk address. The legacy pattern is similar to: desk.zoho.com/portal/ The newer ...
FAQs: Help Center authentication using SMS One-Time Passwords
Overview What is the Help Center SMS one-time-password authentication topic? The available Help Center content lists “Help Center Authentication using Short Messaging Service (SMS) Through One-Time Passwords” as a Zoho Desk Help Center topic. The ...
FAQs: Employee Portal and Training Module
Portal setup and availability What is the Employee Self-Service Portal, and how does it differ from a customer-facing Help Center? The Employee Self-Service Portal is an internal area of Zoho Desk Help Center designed for agents and Desk users. It ...
FAQs: Multilingual CAPTCHA in Help Center
Scope of CAPTCHA in Help Center Why does the Help Center use CAPTCHA for ticket submissions? CAPTCHA protects the Help Center’s ticket form from automated submissions. Unregistered visitors can submit support queries, but this convenience can also be ...
FAQs: Tickets Dashboard in Help Center
Finding and Understanding Tickets in Help Center Where can users track support requests in the Help Center? Use My Area in the Help Center to locate and track support tickets. The available views organize tickets that belong to the user, the user’s ...
FAQs: Help Center Customization
How can I customize the help center according to my business preference? Help center is an online resource where you can host a wide variety of resources, such as FAQs, troubleshooting guide, help documents, videos, and eBooks to let customers find ...
FAQs: Help Center
What is Help Center? Help Center is a customer portal that allows users to learn about the product and understand its processes by accessing knowledge base articles. It provides a platform for self-help and learning, where users can find answers for ...