Help Center
FAQs: Tracking Metrics using PageSense
Scope and availability What does PageSense track in Zoho Desk? In the available documentation, Zoho PageSense powers Form Analytics for Zoho Desk web forms. It measures how visitors interact with a form embedded on a website, Help Center, or ...
FAQs: Renaming Help Center Sub Domain
Overview What does “renaming a Help Center subdomain” mean? It can describe two different changes: Moving an older unmapped default Help Center URL from the format `desk.zoho.com/portal/` to a newer format such as `.zohodesk.com`. Using or replacing ...
FAQs: New Help Center Domain URL
Understanding the URL change What is changing in the Help Center URL? Zoho Desk replaced the default Help Center URL format for Help Centers that use an unmapped Zoho Desk address. The legacy pattern is similar to: desk.zoho.com/portal/ The newer ...
FAQs: Help Center authentication using SMS One-Time Passwords
Overview What is the Help Center SMS one-time-password authentication topic? The available Help Center content lists “Help Center Authentication using Short Messaging Service (SMS) Through One-Time Passwords” as a Zoho Desk Help Center topic. The ...
FAQs: Employee Portal and Training Module
Portal setup and availability What is the Employee Self-Service Portal, and how does it differ from a customer-facing Help Center? The Employee Self-Service Portal is an internal area of Zoho Desk Help Center designed for agents and Desk users. It ...
FAQs: Multilingual CAPTCHA in Help Center
Scope of CAPTCHA in Help Center Why does the Help Center use CAPTCHA for ticket submissions? CAPTCHA protects the Help Center’s ticket form from automated submissions. Unregistered visitors can submit support queries, but this convenience can also be ...
FAQs: Tickets Dashboard in Help Center
Finding and Understanding Tickets in Help Center Where can users track support requests in the Help Center? Use My Area in the Help Center to locate and track support tickets. The available views organize tickets that belong to the user, the user’s ...
FAQs: Help Center Customization
How can I customize the help center according to my business preference? Help center is an online resource where you can host a wide variety of resources, such as FAQs, troubleshooting guide, help documents, videos, and eBooks to let customers find ...
FAQs: Help Center
What is Help Center? Help Center is a customer portal that allows users to learn about the product and understand its processes by accessing knowledge base articles. It provides a platform for self-help and learning, where users can find answers for ...