Refer to the Understanding Alarms document before proceeding with this document to understand the flow and terminologies.

All Alarm operations require necessary permissions. Refer to Users and Profiles document for more details.

Viewing Alarms        

List View

By default, all alarms in the application are displayed in the list view. The list view contains all the generated alarms and selective details about each, in a tabulated view as displayed below.

 

The list view offers the following customization options:

Option	Description
Column Customization	You can include or remove columns in the list view, and to arrange the columns in the desired order.
Sorting Records	You can sort records in a column in descending or ascending order.
Filtering Records	You can filter and view subset of alarms.

   

Filtered View

The 'Source' column in the filter option can be used to filter and view alarms that originated from a particular source. You can filter using two options: either the source is 'Located At' a specific location, or 'Under' that location and its hierarchy.

For example, consider a location North Plaza Main, where two DGs, DG1 and DG2, are located. To view the alarms that originated from these two sources (DG1 and DG2) present at North Plaza Main, you can filter using:
Source → Located At → North Plaza Main.

Now, assume there are two other locations under North Plaza Main: West Wing, where DG3 is located, and East Wing, where DG4 is located. To view alarms that originated from the DGs present at North Plaza Main, West Wing, and East Wing, you can filter using:

Source → Under this Location → North Plaza Main.

Live Alarms

In the Alarms list view, you can enable the Live View using the Live toggle button. When enabled, the latest alarms are instantly added to the top of the list.

When Live View is enabled, sorting options are disabled, and new alarms are always displayed at the top of the list.

Actions from the list view

The actions that can be performed from the list view are highlighted with separate screenshots for each action below. 

Viewing Alarm History

1. Click on the View History button to view the history related to the alarm.  
   

Info: All alarms generated for a managed entity are recorded under Alarms History. The latest or current alarm is considered the active Alarm. In other words, all alarms that preceded the current Alarm form the Alarms History.

Note: Alarm history for a managed entity can also be viewed from the respective managed entities list view i.e. devices, assets, or locations list views by selecting the managed entity and clicking on the View Alarm History button on top of the list view.

Assign User

1. Click on the Assign User button to assign the alarm to an user.  

Info: Alarms can be manually assigned to users to send them notifications, prompting them to take the necessary actions. This immediate notification ensures that the user is aware of the problem and can quickly respond to mitigate any potential impact.

Clear Alarm

1. Click on the Clear Alarm button to clear the alarm manually.  

Info: Typically, the system automatically clears an alarm when the fault is resolved and the same will be reflected in the application. In rare cases, when the fault has been rectified but the alarm remains uncleared, you can manually clear the alarm using the Clear Alarm option.

Delete Alarm

1. Click the Delete Alarm button to delete any invalid alarm.  

Alarm Details View 

  

Tab	Description
Summary	Displays the summary of the Alarm in a dashboard view with widgets. This is also known as the overview dashboard view of the alarm.
Alarm Details	Displays properties of an alarm such as alarm created time, modified time, severity, state, category, etc.
History	Displays the occurrence order of the alarm with its severity.
Related Alarms	Displays the list of related alarms.
Timeline	Displays the list of activities performed on the alarm in chronological order.

Note: The acknowledged/unacknowledged status is used in trigger conditions in escalation and resolution actions in notification profiles. Escalation actions can be triggered for unacknowledged alarms, while resolution actions can be tied to acknowledged alarms.

1. The acknowledgement details can be viewed from the Details tab next to the Summary tab.
   

Note: Acknowledging an alarm allows users to pause repeated alerts and associated actions for the same state. This can done using the Noise Reduction and Suppress updates for acknowledged alarms option when configuring alarm rule state.

Managed Entity Alarms View

 

Dashboard View

Alarms can be viewed from the global dashboard in Zoho IOT by configuring appropriate widgets. The various widget types: Card, Dial, Image and Table can be used to display alarms and their relevant information.