Troubleshooting Notifications

Some Android devices or third-party apps may prevent Zoho Mail from displaying push notifications. Below, you'll find troubleshooting steps specific to different device models and versions to help resolve this issue.

Device specific cases

Samsung

Pixel

Zoho Mail app

Ensure that the app and device notification settings are enabled.

Android version 7+

Open your phone's Settings and go to Apps.
Find and tap Zoho Mail.
Select Battery > Battery Optimization.
Change the setting from Apps not optimized to All apps.
Tap Zoho Mail and set it to Don’t optimize.

Android version 10

Open your phone's Settings.
Select Battery > Adaptive Battery.
Tap Restricted apps and make sure Zoho Mail is not listed.

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