General—Trident Windows
How does Trident (Windows) alert users about potentially unsafe emails?
Trident has various security protocols in place to filter out emails containing malicious content. From the Zoho Mail web settings, admins can set trusted domains and senders and utilize additional spam controls to prevent malicious emails from ...
Switching between email accounts and user accounts in Trident (Windows)
In Trident for Windows, you can switch between email accounts directly within the Mail module, or switch between Zoho Mail user accounts from your profile to change the primary user across all modules—without needing to sign out and back in. ...
Can I work offline in Trident (Windows)?
Trident lets you stay productive even without an internet connection. When offline access is enabled, it saves your emails, calendar events, notes, tasks, and media locally, so you can continue using key features offline. Once the internet ...
Why is the app's size larger than expected, and why does it seem to keep increasing?
The standard app size ranges between 250 MB and 600 MB, but the actual installation size can vary depending on your system. If your machine already has the necessary dependent files, the installed size will be smaller. If the app is taking up more ...
How can I open EML files with Trident?
To open an EML file in Trident: Right-click the EML file you want to open. Click Open with in the menu list. Click Trident from the list of available apps. If you want Trident to be the default app while opening EML files: Open Settings on your ...
How do I automatically launch Trident at system startup?
To automatically launch Trident when you log in to your system: Navigate to Start > Settings > Apps > Startup. Scroll down to Trident. Toggle the option to On. After enabling the option in your system's startup settings, ensure that the Launch ...
How do I reset app data?
Occasionally, technical issues during an app update may cause data to become unsynchronized. As a result, you may notice discrepancies in your app’s data across Zoho services. To resolve this, you may need to manually reset your app data. This action ...
How do I make Trident the default email client on Windows?
To make Trident the default email client: Open Trident. Go to Settings > General > Default Settings. Click Go to Settings next to Set Trident as the default email app option. In the Settings window that opens, search and select Trident under Set ...
What are the Windows operating system (OS) requirements to use Trident?
Trident is compatible with Windows 10 and Windows 11 with OS build 18362 and above. If you are unsure of your current version number, you can check it as shown below: Navigate to system Settings > System > About. Scroll down to Windows Specifications ...
Why does the Cliq module icon disappear when I toggle off Cliq as Module?
If you’re unable to view the Cliq module icon in the module list, the module may have been disabled by you in the app Settings. Trident offers various options to customize how you use Cliq. You can use it as A chat bar at the bottom A separate module ...
Who can access Trident?
Trident is available for paid users of Zoho Mail, Zoho Workplace, and Zoho One, for free.
How do I send feedback with log files to report bugs?
Click the Main Menu icon at the top-left corner and select Feedback from the menu list. In the feedback window, enter the necessary details under Subject and Feedback Content. Check Include Log Files and Include Optional Diagnostic Information. Once ...
How many languages is Trident supported in?
In addition to English, Trident is supported in the following languages: German Deutsch Spanish Español French Français Italian Italiano Netherlands Dutch Portuguese Português Tamil தமிழ் Hindi हिंदी Japanese 日本語 Chinese (Simplified) 中国人 To change ...
How do I view notes from the Zoho Notebook app?
Viewing notes from the Zoho Notebook app is not yet supported. This will be available in future updates.
How do I customize shortcut keys?
Customizing shortcut keys is not yet supported. This will be available in future updates.
How do I use Hotkeys?
Hotkeys are not yet supported. This will be available in future updates.
How do I configure a 12-hour or 24-hour time format in Trident?
Go to Settings > General > Time Format and select the desired option from the drop-down to configure a 12-hour or a 24-hour time format.
How do I display the new or unread email count in the Trident app icon on the taskbar?
Displaying the new or unread email count in the Trident app icon on the taskbar is not yet supported. This will be available in future updates.
How do I enable Do Not Disturb (DND)?
Click on your profile image in the top-right corner of the app. Click on Do Not Disturb from the drop-down menu. Choose your desired timeframe from the available options.
How do I enable or disable Cliq notifications in Trident?
Go to Main Menu > Settings > Notifications > Cliq Notifications > Enable Notifications and Notification Sounds for Cliq Chats. Toggle between On or Off to enable or disable Cliq notifications.
How do I enable or disable email notifications from the app?
Go to the Main Menu > Settings > Notifications > Get notifications for new emails. Toggle between On or Off to enable or disable email notifications.
How do I disable Trident's (Windows) notifications in the system Action Center?
To disable notifications from trident in the system Action Center: Navigate to Settings > System > Notifications. Under Notifications from apps and other senders, scroll to Trident and turn off the toggle. Note: For Windows 10 users, navigate to ...
How do I configure desktop notifications for new emails in specific folders in Trident (Windows)?
Configuring folder-based desktop notifications is not yet possible from the desktop app itself. However, you can enable folder-based notifications in the Zoho Mail web app (Settings > Folders > Manage Notifications). Your changes will be reflected ...
How do I view the release notes for the recent app update?
Go to Main Menu > Help > Release Notes to view the release notes for the recent app update.
How do I update the app to the latest version?
Whenever a new update is available, the app will prompt you to update upon closing and reopening the app. Select Proceed to Update from the prompt. To update to the latest version manually: Click the Main Menu icon and select Check for Updates from ...
How do I sign out of Trident (Windows)?
The various ways to sign out of Trident are listed below: Method 1: To sign out of Trident from the Account Switcher. Right-click on the email address in the Account Switcher. Select Sign Out from the menu list. Method 2: To sign out of Trident from ...
How do I add an external POP3 or IMAP account?
Adding external POP3 or IMAP accounts is not yet possible from the desktop app itself. However, you can add them from Zoho Mail web app (Settings > Mail Accounts > Add POP3/IMAP Accounts). The changes will go into effect upon closing and reopening ...