General FAQs
Zoho Sign credits
What are Zoho Sign credits and what are they used for? Zoho Sign credits are a prepaid add-on that requires an additional purchase on top of the subscription cost of the Zoho Sign general licensing plans. Zoho Sign credits are consumed when users in ...
Subscription and digital signature providers
How do I add a new user or remove an existing user license count? Hover on Settings in the left navigation pane and click Subscription details from the drop-down. The Subscription Details page will open. Click Modify plan to open a new window with ...
Security and Legal
Can I use Zoho Sign to collect sensitive personal data such as credit card information? We strongly discourage the use of Zoho Sign or its associated features to collect sensitive personal data such as credit card information, PIN, and social ...
Datacenter migration in Zoho Sign
When you create a Zoho account (and a Zoho Sign account by extension), all your information is stored in one of our datacenters (DC). Zoho will automatically assign you a DC corresponding to your location, based on your IP address. Once your Zoho ...
Unable to send documents using Zoho CRM extension
Scenario: Why am I seeing the following error "Please Enable the Zoho Sign Documents, Zoho Sign Recipients, Zoho Sign Document Events module and then send the document" when trying to send the document for signature from Zoho CRM Extension? ...
How to transfer ownership and delete old User
1. Log in to the Zoho Sign account, hover on Settings in the left navigation pane, and click Users from the drop-down. 2. Select the user for whom the ownership needs to be changed. 3. Click More Actions and choose Change Ownership from the list of ...
How do I transfer ownership of my account to another email address?
1. Hover on Settings in the left navigation pane and click on Users from the drop-down. A new window will open with the list of users along with their roles (User/Admin) and the account access that has been given to the corresponding users. 2. ...
How do I cancel my Zoho Sign subscription?
You can cancel your subscription at any given time by following the below given steps. 1.Hover on Settings in the left navigation pane and click Subscription Details from the drop-down. 2. The Subscription Details page will open. Click Modify ...
When I try to add a user using the Add User option, it says “User is already present in another account”. How do I resolve this?
As per our design, an email address can be associated with only one account. Users cannot be added if they already have an active Zoho Sign account. The only solution is to ask them to close their existing account, after which an invite can be sent. ...
Other Questions
What is Zoho Sign? Zoho Sign is a service that lets you digitally sign and verify legally binding documents without the hassles of transporting paper documents. It is quick, easy, and works from any location and on any device. What languages does ...

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