General FAQs
Know your Zoho Sign account's data center
Certain data privacy laws and compliance regulations dictate that users' information must be stored in the data centers that are physically present in the respective country. To comply with these regulations, Zoho has set up data centers across the ...
Zoho Sign credits
What are Zoho Sign credits and what are they used for? Zoho Sign credits are a prepaid add-on that requires an additional purchase on top of the subscription cost of the Zoho Sign general licensing plans. Zoho Sign credits are consumed when users in ...
Subscription and digital signature providers
When a user leaves an organization, how do you swap or recover the documents? In order to recover the documents from a user who has left the organization when the credentials are unknown, the organization account's admin has to send an email to ...
Security and Legal
Can I use Zoho Sign to collect sensitive personal data such as credit card information? We strongly discourage the use of Zoho Sign or its associated features to collect sensitive personal data such as credit card information, PIN, and social ...
Datacenter migration in Zoho Sign
When you create a Zoho account (and a Zoho Sign account by extension), all your information is stored in one of our datacenters (DC). Zoho will automatically assign you a DC corresponding to your location, based on your IP address. Once your Zoho ...
Unable to send documents using Zoho CRM extension
Scenario: Why am I seeing the following error "Please Enable the Zoho Sign Documents, Zoho Sign Recipients, Zoho Sign Document Events module and then send the document" when trying to send the document for signature from Zoho CRM Extension? ...
Other Questions
What is Zoho Sign? Zoho Sign is a service that lets you digitally sign and verify legally binding documents without the hassles of transporting paper documents. It is quick, easy, and works from any location and on any device. What languages does ...