Zoho Developer Community Monthly Digest - October 2023

Zoho Developer Community Monthly Digest - October 2023



Hello everyone!

Welcome to the spooktacular October edition of the Zoho Developer Community Digest. October is a month when technology and cybersecurity awareness take center stage, as it is globally recognized as Cybersecurity Awareness Month. It's a time when developers don their virtual capes, not only to embrace the eerie vibes of Halloween but also to stand guard against ghoulish hackers. We'll be exploring how to stay safe in the digital realm and unveil some exciting updates in the developer world at Zoho. Let's get down to business!

Techtober Highlights

Cybersecurity Awareness Month

With the emergence of a multitude of cyber threats, it's paramount to reinforce the importance of cyber safety and decipher the malicious threats and vulnerabilities. Zoho's dedication to data security and privacy is widely known. To uphold this commitment, Zoho participated in the Cybersecurity Awareness Month campaign. Read through this blog to understand the history of Cybersecurity Awareness Month, Zoho's theme this year, and how to leverage tools and practices to improve online security.

Zoho Developer Hangout - Episode 10

In this episode, our community member @Anonymous User, CRM Engineer at Vaspian, offers insights on developing maintainable applications, and imparts a great deal of  knowledge from his experiences in handling errors in Deluge. He goes on to talk about different scenarios where tools like Zoho Catalyst, GCP, AWS, and other serverless functions come in handy, and their effective utilization for different business use cases. 

Zoho QEngine

We're thrilled to introduce a test automation software to run your entire testing lifecycle. Check out what's in store for developers and quality teams as the beta version of Zoho QEngine is now open to public. 

Catalyst 2.0

The all-new Catalyst brings you a host of services that are designed to fuel your ideas and accelerate your app development. From powerful AI/ML tools, to browser automation, to seamless application hosting, there's a solution for your every need. Read more about it here.
​
Zoho Cliq 5.0

An enterprise-ready and AI-driven solution designed to make your communication smarter and more efficient. Cliq 5.0 is tailored for enterprises with advanced AI features to make work effortless including additional features for smarter meetings, and a revamped developer platform. Check out what's new here.

Upcoming Events

Here are the exciting events lined up for the community in the coming weeks:
  1. Zoho Cliq for Developers 101: In this season's Developers 101 series, we're focusing on Zoho Cliq developer platform. This is a three-part series, curated to provide a comprehensive understanding of the various Cliq Platform components, such as slash commands, bots, widgets, and more. Beyond that, it elucidates specific business problems these features address. For registration and more details, click here.

  2. Zoho Developer Hangout 11: In this episode, Zoho MVP @Bhoomi Joshi and her teammate @Ram Adarasupally, are set to share their take on the significance of custom portals, integration of Zoho applications with third-party web portals, and the technology stack involved in the underlying architecture. They will also review the business process of a custom portal in a demo that focuses on banking integrations and custom API. Register here and know more.

  3. Extensions 101 (continued): The first five sessions of this series provided an overview of several key features within the Sigma platform, such as building extensions, authentication mechanisms, authorization methods, and creating widgets. The next two sessions in this series will focus on an authentication mechanism and its relevant authorization approach for integrating Zoho CRM with other applications. Register here to participate in this exciting series.

  4. Creator Tech Connect Series: Creator's tech connect series would comprise of technical sessions that provide immersive training on the key essentials and technical nuances of building a solution in Zoho Creator. This is a great opportunity for our developer community to stay informed about Creator's new feature releases, product roadmap, best practices to follow while scripting in deluge, new deluge concepts, and cloud functions. Click here for more information. 

    Date: November 16th, 2023

    Topic: Catchup and Release Updates in Zoho Creator

    APAC & ANZ: 11 AM to 12 PM IST - Registration Link

    Americas & EMEA: 9 PM to 10 PM IST - Registration Link


  5. Creator Learning Table Series: This series is designed to provide users with valuable insights and knowledge about Creator's capabilities in various business use cases and applications. This year we've adopted the "12 Months, 12 Industries" concept. Each month, we will focus on a specific industry, illustrating its unique processes with real-time business scenarios and how to make best use of Creator for that industry.

    Date: November 9th, 2023

    Topic: Learning Table Series: Creator For Hospitality

    APAC & ANZ: 11 AM to 12 PM IST - Registration Link

    Americas & EMEA: 9 PM to 10 PM IST - Registration Link

Community Discussions

Zoho Developer Forum

Developers ZUG Cliq Channel

Note: These conversations are confined to the Developers ZUG Cliq channel members. If you're keen on becoming a part of this space, please fill in this onboarding form to receive your invitation to join the channel.
  • Following the Zoho Developer Hangout - Episode 9, @Anonymous User shared an article that explains how to send JSON parameters from Client Script to a Deluge function when using ZDK.Apps.CRM.Functions.execute(). Get access to the well-regarded article here.
  • When @Anonymous User encountered difficulties updating an integration field in Zoho Projects using API (Deluge scripts), Tasha Willows-Staples stepped in and pointed him in the right direction in this conversation.
  • Take a look at the suggestions given by @Anonymous User, @Anonymous User, and @Anonymous User when Anthony wanted to trigger a notification in Zoho CRM when the current owner changes from a specific set of owners.
  • @Anonymous User was experiencing issues with Zoho CRM Client Script's "setValue" function on the Detail Page, and @Anonymous User provided a helpful workaround, which you can find in this conversation. 
  • Looking for a way to add alerts when users click the cancel or submit buttons in Zoho Creator and understand how to call these buttons in Deluge? Find the solution in this conversation.
  • @Anonymous User thoughtfully curated a repository of support email addresses for various products that would prove beneficial to the community. Click here to access the sheet.
  • Wondering what's the best approach to setup sales territories based on Zip Codes? You're in good company! When Brian reached out for advice, Jessica provided a starting point.
Resource Spotlight

We've consolidated all the resources from the developer community learning series into a centralized hub for your convenient access. Consider bookmarking the Zoho Developer Community website to stay informed about the latest updates in the developer community.
  • Zoho CRM Developer Updates:
    • Record Locking APIs were released in versions 3, 4, and 5, that allow you to lock, unlock records, view and edit locking information of locked records.
    • Upgraded the PHP SDK supporting v5 APIs to version 3.0.0.
    • Upgraded the Java SDK supporting v5 APIs to version 4.0.0.
    • Upgraded the NodeJS SDK supporting v5 APIs to version 3.0.0.
    • Released the Python SDK supporting v5 APIs, with support for new APIs.

Community Spotlight

ZDH Speakers

The contributions of our ZDH presenters have been instrumental in the success of the this segment. We extend our heartfelt appreciation for their efforts.

As a continuation of featuring a ZDH presenter each month, this time, we would like to introduce our third ZDH presenter, Christopher Mowers. Explore this post to discover the knowledge and insights he shared with the community.

Cliq Channel Contributors

The Developers ZUG Cliq channel has consistently served as the primary hub for community members seeking technical assistance and engaging in savvy discussions. Here are our top contributors who have gone the extra mile to support and assist the Zoho Developer Community:



We want to express our sincere appreciation to all our community contributors. Your commitment, expertise, and the time you invest are invaluable to the community. 


For those who are new to the Zoho Developer Community, check out this post to get started. 


We appreciate you dedicating your time to peruse this month's digest. Make sure to follow the digest each month for the most recent insights and conversations. Stay connected and participate in the forums to be featured in the upcoming month's digest. Wishing you a fantastic month ahead!


Happy coding!


SEE ALSO

      • Recent Topics

      • Enable Screen Recording in Zoho WorkDrive Mobile Apps (Android & iOS)

        Hi Zoho WorkDrive Team, How are you? We are enthusiastic Zoho One users and rely heavily on Zoho WorkDrive for internal collaboration and content sharing. The screen-recording feature in the WorkDrive web app (similar to Loom) is extremely useful- however,

      • What is Resolution Time in Business Hours

        HI, What is the formula used to find the total time spent by an agent on a particular ticket? How is Resolution Time in Business Hours calculated in Zohodesk? As we need to find out the time spent on the ticket's solution by an agent we seek your assistance

      • Good news! Calendar in Zoho CRM gets a face lift

        Dear Customers, We are delighted to unveil the revamped calendar UI in Zoho CRM. With a complete visual overhaul aligned with CRM for Everyone, the calendar now offers a more intuitive and flexible scheduling experience. What’s new? Distinguish activities

      • Empowered Custom Views: Cross-Module Criteria Now Supported in Zoho CRM

        Hello everyone, We’re excited to introduce cross-module criteria support in custom views! Custom views provide personalized perspectives on your data and that you can save for future use. You can share these views with all users or specific individuals

      • Change Currency symbol

        I would like to change the way our currency displays when printed on quotes, invoices and purchase orders. Currently, we have Australian Dollars AUD as our Home Currency. The only two symbol choices available for this currency are "AU $" or "AUD". I would

      • Hide "Section" headers when using a form as a subform in "List view"

        When using a form as a subform and setting the "View Type" to "List View" it is not possible to hide the section headers. This can become an issue if I have a section which is not applicable to this subform and I hide the fields within that section and

      • Super Admin Logging in as another User

        How can a Super Admin login as another user. For example, I have a sales rep that is having issues with their Accounts and I want to view their Zoho Account with out having to do a GTM and sharing screens. Moderation Update (8th Aug 2025): We are working

      • API 500 Error

        Hello amazing ZOHO Projects Community, I get this message. How can we solve this? { "error": { "status_code": "500", "method": "GET", "instance": "/api/v3/portal/2010147XXXX/projects/2679160000003XXXX/timesheet", "title": "INTERNAL_SERVER_ERROR", "error_type":

      • Users Name & Email in Reports

        Hi, I would like to show the Users Name from their Zoho Acount in All Entries/Reports as well as the current Account Email. Thanks Dan

      • Add additional field to quick search results

        IN the advanced search, we can add any field to the columns. In the regular search results (before you press enter, there is no option to modify the results. It would be super useful to include a custom field where it currently displays the pipleine

      • Books API Receiving an Error that Doesn't Make Sense when Creating Credit Note - trying to use 'ignore_auto_number_generation' argument

        Hello, I'm working on a newly created routine and I'm getting an error that doesn't make sense when trying to create a new Credit Note. Here is my POST request. Endpoint: https://www.zohoapis.com/books/v3/creditnotes?organization_id=########## Body:     {

      • Bug Report and Suggestions for Improvement in Zoho Applications

        Hi Zoho Team, I’d like to report a few bugs and improvement suggestions I’ve noticed while using Zoho products: Zoho Cliq Video Call: The camera sometimes turns off automatically during video calls. This seems to be a bug — please check and fix it. Zoho

      • Audio/video quality issues with Zoho Meeting – Any roadmap for improvement?

        Hi Zoho Team, We’ve been using Zoho Meeting for both internal and external meetings, and unfortunately, the experience has been consistently poor. The video and audio quality are so unreliable that it often renders meetings ineffective—especially with

      • Need Help: Updating Related Records via Subform Entries in Zoho Creator

        Hi everyone, I’m trying to set up a workflow in Zoho Creator where each row in a subform updates related records in another form automatically. Here’s the situation: My main form (e.g., “Receipts”) contains a subform where each row selects a related record

      • Zoho Desk - Community - Customer Portal - Description Field UX Improvement

        Hi Zoho Desk Team, As a prolific user of Zoho Cares Community, I find it very frustrating that I cannot increase the size of the Description box (this one which I am typing this message). Many apps with multi line text fields have a small handle in the

      • Add the same FROM email to multiple department

        Hi, We have several agents who work with multiple departments and we'd like to be able to select their names on the FROM field (sender), but apparently it's not possible to add a FROM address to multiple departments. Is there any way around this? Thanks.

      • Can I change the format of the buttons in the email templates?

        Hi all! We have been working hard trying to brand our email templates, and have some way to go yet. One of the things we can't seem to edit is the green ${Cases.CUSTOMER_PORTAL_BUTTON} button and the font of the View Ticket text. Is there any way of doing

      • Introducing parent-child ticketing in Zoho Desk [Early access]

        Hello Zoho Desk users! We have introduced the parent-child ticketing system to help customer service teams ensure efficient resolution of issues involving multiple, related tickets. You can now combine repetitive and interconnected tickets into parent-child

      • I NEED MORE CUSTOM FIELDS!!!

        Why can I only have 60 custom fields!  It's not enough.  I want another 100 extra custom fields to do what's necessary for my business!  I'm sure I can't be the only one with this problem!!! How hard would it be to fix this?  Just fix it for me please at least!

      • Call transcrition working for ringcentral?

        I don't see anything about what telephony providers can be used. The Zoho support person A said that RingCentral isn't supported. Zoho support person B said that it works, just make sure the call recording link works. Excellent instructions here: Call

      • Zero Personalization of the File Sharing Experience

        By now (2025) this is the maximum level of personalization available for a Zoho sharing link. We gently asked Zoho if we could modify at least the background, and they replied that it cannot be customized. We're truly disappointed – and surprised every

      • Lead to Contact Conversion with multiple email address fields

        We are a B2C business with a strong repeat cycle, and as such it's not uncommon for customers to use multiple email addresses with us. We have both our Contacts & Leads modules set up with 3 email fields. (Primary Email / Secondary Email / Historic Email)

      • Zoho CRM - Calendar Cards View - Let Users Decide What Is Displayed On Calendar Entries

        Imagine planning your week of face-to-face meetings across three counties. You’re trying to group appointments by location to make the best use of your time, but Zoho CRM’s calendar doesn’t show where each meeting is happening. You’re left trying to remember

      • Introducing Dark Mode / Light Mode : A New Look For Your CRM

        Hello Users, We are excited to announce a highly anticipated feature - the launch of Day, Night and Auto Mode implementation in Zoho CRM's NextGen user interface! This feature is designed to provide a visually appealing and comfortable experience for

      • Does Thrive work with Zoho Billing (Subscriptions)?

        I would like to use Thrive with Zoho Billing Subscriptions but don't see a way to do so. Can someone point me in the right direction? Thank you

      • How to display two measures (sales and price) divided by categories on one line chart

        Hi everyone, I’m having trouble figuring out how to display two columns on a line chart with category breakdowns. What I need is a line chart where one line represents Sales and the other represents Price. However, the Price data is divided into around

      • Exporting Charts from ZohoCRM

        Hi...I'm relatively new to ZohoCRM, but very happy with it so far. I have all my leads and potentials accurately entered, and like the reports that I can view, with charts at the top of the data. But when I export the data, I'm receiving only the data, whether I export as excel, csv or pdf. How can I export both the chart and the data? In case it makes a difference, I'm using the free version right now. I tried researching the other editions to see if a paid version of the software offered the ability

      • "Authorize to Access Your Account"

        Hi, I'm trying to log into cliq on my phone but I can't. It says "Authorize to access your account - Verify your identity to access your account using oneAuth credentials", and asks for a password. I tried maybe 100 different passwords and nothing works.

      • Automatically Update Ticket Status in Zoho Desk Based on Actions in Zoho Projects

        Hi Zoho Desk Team, Hope you’re doing well. We’re using the Zoho Desk–Zoho Projects integration to manage tasks related to customer tickets, and it works well for linking and tracking progress. However, there are a few important automation capabilities

      • All new Address Field in Zoho CRM: maintain structured and accurate address inputs

        The address field will be available exclusively for IN DC users. We'll keep you updated on the DC-specific rollout soon. It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition. Managing addresses

      • sms long credits

        I’m trying to purchase Long Code credits so I can send SMS campaigns to my contacts. However, when I click the “Buy Now” button, the page appears blank and doesn’t load any purchase options. Could you please assist me in purchasing the Long Code credits

      • Whatsapp Limitation Questions

        Good day, I would like to find out about the functionality or possibility of all the below points within the Zoho/WhatsApp integration. Will WhatsApp buttons ever be possible in the future? Will WhatsApp Re-directs to different users be possible based

      • Tip #48- Power Your AI Workflows with Zoho Assist on Zapier’s MCP- 'Insider Insights'

        We’re thrilled to announce that Zoho Assist is now part of Zapier’s Model Context Protocol (MCP), bringing remote support automation right into your AI ecosystem. What is MCP? The Model Context Protocol (MCP) is Zapier’s new framework designed to connect

      • Insert Cookie Policy in Zoho Sites

        Hello, i need to insert a banner on my site because i'm in Italy so i have to respect EU laws for Cookie Policy and Privacy Policy. I see that i need to insert a code in <head> section of my site to show a banner/popup with cookie info. How i can do this? Thank you Luca

      • Nimble enhancements to WhatsApp for Business integration in Zoho CRM: Enjoy context and clarity in business messaging

        Dear Customers, We hope you're well! WhatsApp for business is a renowned business messaging platform that takes your business closer to your customers; it gives your business the power of personalized outreach. Using the WhatsApp for Business integration

      • Marketing Tip #1: Optimize item titles for SEO

        Your item title is the first thing both Google and shoppers notice. Instead of a generic “Leather Bag,” go for something detailed like “Handcrafted Leather Laptop Bag – Durable & Stylish.” This helps your items rank better in search results and instantly

      • Customer Parent Account or Sub-Customer Account

        Some of clients as they have 50 to 300 branches, they required separate account statement with outlet name and number; which means we have to open new account for each branch individually. However, the main issue is that, when they make a payment, they

      • Forced Logouts - Daily and More Frequent

        In the last month or so, I've been getting "power logged out" of all of my Zoho apps at least daily, sometimes more frequently. This happens in the same browser session on the same computer, and I need to re-login to each app separately after this happens.

      • Paste issues in ZOHO crm notes

        Hi, since a week or so I have issues with the paste function in ZOHO CRM. I use "notes" to copy paste texts from Outlook emails and since a week or so, the pasting doesnt function as it should: some text just disappears and it gives a lot of empty lines/enters.....

      • ENTER key triggering Submit

        Is it possible to stopped the ENTER key from the mandatory triggering of the Submit button on Creator form? I want forms submitted "ONLY" when the Submit button is pressed. 

      • Next Page