Zoho Assist Crashing: Agent.exe is crashing every between every 10 min to 1 hour. SSL Error? See logs.
User Name: flasponge@gmail.com Session ID: 867689386 Customer IP: 144.160.226.92 Technician IP: 97.104.68.121 Hello, I recently upgraded from free to your new Zoho Assist, Remote Support, STANDARD. After upgrading and starting a new session, I sent email and started session #867689386 On Demand Remote Support #867689386 144.160.226.92 After about 20 minutes the Zoho process on the host (agent.exe) crashed at 2017-11-29 00:55:26, I restarted and it crashed again after about 1 hour, at 2017-11-29
What version of a plan would I need for this environment?
At a client site there is one computer that controls the building's HVAC system, that is located in the superintendant's office. The following need to access this computer remotely - without any interaction required from anyone in front of that computer: The super from either of his tablets (iPad / Windows 10). The building's office manager from her Windows 7 desktop. The software vendor's rep from outside the site. Me, for quarterly computer maintenance. What version of ZOHO Assist would I be looking
Evaluating - UAC stopped input
I am evaluating Zoho Assist and did a test with a laptop running Windows 7 Home Premium. I right clicked computer and attempted to open the Manage option from the Technicians window. The PC I was testing from is at the Default setting for Windows 7 - Notify me only when programs try to make changes to my computer. From the support technicians end I could see the Computer Management window but at that point lost all ability to interact with the session - it would accept no further input. On closing
Zoho assist as a service
When I click "Run as a Services" on remote session it didn't do anything and didn't show credencials or error on display. How I can configure the zoho assist client as a service in my clients?
Assist Freezes Samsung Phones
Hello, Love your product. I have a Galaxy 7 and my 80-year-old mother a Samsung J5. After connecting to her phone, it freezes and I just get a an opaque rectangle. I can't control anything or see anything if she does something on the phone. I have tried it with another friend's Samsung and have no problem. I have uninstalled and re-installed. Not sure what to do. I really need to be able to help her out. Here is what I see when I connect to her phone: Thanks so much, Ann
.dms file?
Hi, I have been trialling Zoho Assist for the last few weeks and a really strange thing is occurring with file transfers; i can send or request to be sent a standard file type (.xlsx/.pdf/.docx) yet when it comes through to my download folder it is coming up as .dms file.....which I can't even attach to the forum. Also this .dms file has cropped up when I was attempting to connect Zoho Subscriptions to Zapier; it keeps sending me a .dms file that I can't open. Can you please advise: 1) What is
Android Support
When will remote control support be available for ALL android phones/devices, not just Samsung? Unattended remote access would be what we really need. Teamviewer has it. Get with it ZOHO!
Problems with my technicians logging in
Hi Guys: I have sent invite links to my technicians. When they click the JOIN button, they are prompted to start a free trial! How can I get them from PENDING to Active? What could I be missing? I checked the help file, and there wasn't documentation of what the tech does after they get the link. Thanks for all your help. I am very impressed so far with the product and the service!
Drawing Pen
Hi Guys: A Tool that would be incredibly helpful is an on screen drawing pen/highlighter. I hate to use the GoToAssist Name, but we are trying to transfer from them to Zoho Assist. A tool that is incredibly helpful in GTA for our technicians is an on screen drawing pen so we can draw on screen the exact icon the customer should choose. Thanks.
Connected, waiting for response
Hi, im just trialing Zoho Assist and coming a bit unstuck... everything installs ok, there is a green dot next to the computername in the console and the machine is registering as online... but when I connect it goes through the motions - Starting support session - Connected, waiting for response. but then never completes the connection. any ideas?!
Keyboard Control
Hello Again! If Richard is sharing a customer's computer, and he needs to show the customer something on his computer, he can reverse the screen, which is great! However, Richard would prefer that the customer NOT be able to control his mouse and keyboard and only view his screen? I didn't see any setting for this? Apologies if I am asking "training" questions, but after cursory investigation, I didn't see any of those functions. Thanks!
Save a Chat
Is it possible that the chat between my technician and the customer can be "saved" as part of the session log? I really like the notes, but would love to be able to access what was said in the chat window.
Interaction with Mac running Windows programs
We have several customers that use Mac's, but are running our Windows application using something like Bootcamp, Parallels and sometimes Windows Remote Desktop into a terminal server. When I remotely connect into their Mac OS, when they bring up the Windows program, if I try to type... the only character that appears is "a". So, for instance, if I open Word for Windows and type in "hello", instead I get "aaaaa", which obviously doesn't work very well! The only solution is for the customer to allow
Limit unattended access
We would like to add another technician for our unattended remote access. Is there any way to limit which computers this tech can access? We would only like them to access computers at one location.
How to change the Super Admin of a Zoho Assist account?
Hi, I would like to know how I can set someone else as the super admin of a Zoho Account? I was asked to test Zoho Assist and after 15 days the trial was over. I was the only one who was considered an administrator that could make a payment. So we did with my account, but in fact it should be someone else. How can I switch the Super Admin feature for finances, etc. bu passed to someone else? Thank you very much for you help, Alexandre Leclerc
UAC and Unassisted Client
Quick question. If I install the unassisted client on a computer, will that allow me to connect and see the UAC on the technician side (basically, install the client as a service)? I haven't played with the unassisted client and don't see a use for the unassisted functionality, but I need a way to get past the user having to type in a password at a UAC prompt.
Group Sorting
in unattended i tend to use the groups a lot to sort when i add a new group it seems to add to the end of the list and there is no way of sorting into alphabetic order am i missing something or is there a method?
HELP
Hello, Please i need help in fixing these issues: Category Host Result http bayshore-technologies.com The remote server returned an error: (404) Not Found. (http://bayshore-technologies.com) More Info blacklist bayshore-technologies.com Blacklisted by SEM URIRED More Info dmarc bayshore-technologies.com No DMARC Record found More Info smtp mx3.zoho.com Failed To Connect More Info dns bayshore-technologies.com SOA Expire Value out of recommended range
Remote with Edge browser: "Look for an app in the store"
My remote assist session failed today because: The end user, using Edge, was prompted with "You'll need a new app to open this zohoassistlaunch." The only choice is "Look for an app in the store." Screen shot attached. I think I found a workaround; this post is to share my frustration when trying to guide a user into a remote session. When he says "You'll need a new app...look... in the store" Try using the online help. I don't know what to tell him. Should it be this hard? Thanks for listening,
Invite user, while in Unattended session
The ability to invite another user (technician) to see my session seems to be disabled (dim/grey) when I connect to an Unattended session. Is this normal or a licensing issue? - Rob
How do I put ASSIST on the main list of apps when I login
I don't want to have to click on the "All Apps" and scroll down to find Assist. Can I put Assist on the main grid that shows right after I login? Matt
Auto scroll when using assist in actual size mode
Hello when using Zoho assist in an Android browser to connect to a Windows machine using Assist the following issue occurs making a Assist difficult to use: 1. open Chrome browser (or any browser i tested) on Android. 2. Enter url to assist session: https://assist.zoho.com/viewer-assist.do?viewer=html&key=[@keyID] 3. Session start I can see desktop OK and control mouse OK. Settings = Fit To Screen and Better Quality 4. "Fit To Screen" makes some texts especially Outlook difficult to read thus I change
Almost all Unattended computers gone!
Hello, I've been a paid user of Zoho Assist for a few years now and have had good success with it, until the past few days. I have around 30-40 computers setup for unattended access though I only occasionally access any of them. They are all in certain groups so I can keep track of things better. Earlier this week I noticed that in my Zoho Assist Desktop program that all computers disappeared and it says no computers added under the Remote Access section. I've tried refreshing it and logging out
Connected Waiting for computer
Today we can connect but never get the actual completion. Every remote session connects but never completes???
Share clipboard
Hello Everyone, Is possible request share clipboard for Linux user copy/paste is essential feature. Copy from chat to chat is really inconvenient. Thank you
Zoho Assist unable to activate the Kapersky UI win7
Hello Zoho peeps This is a strange issue and may just be a one off. But I thought i'd ask in case someone else has seen this. Today I logged into a PC with ZA. In order to resolve an application issue. I re-installed the app and resolved the issue (it was AOL desktop 9.7). Anyway my point is I was able to use control panel feature like programs and features. I was able to uninstall any application. I could run malware bytes, initiate a scan and delete quarantined items. But when I opened
Remote sessions double type random letters
This is regardless of which computer I use to remote into and which one I remote control. A few months ago they all started randomly typing double letters. When I am typing something on the remote computer. I am using unattended host installs. (most of them were installed about a year ago or more) Example: (something like this) Clieent number one is doiing well. I have not updated the remote assist unattended host. Not sure the best way to do that actually. Thanks, Matt
Account Deleted
I created an account and added a few unattended PC's for testing purposes. I then went to access the account next day and it was not available and forced to recreate the account. Please advise if this is normal behavior or if there was something I did not create on my side. Thanks, -Tony Veltri
Zoho Assist starting sessions as meeting hosted by me
All of my attempts to initiate a remote support session so I can view my customer's computer is coming up on my computer as a meeting that I'm hosting. Is it just me? Is my account broken in some way?
Zoho Assist Portal Not Showing Paid Status
I recently purchased a subscription for unattended access of 25 computers. When I am signed into the portal at: assist.zoho.com/assist and I look at the "settings" section, the text that appears indicates that I am in a "free edition" when I should be in a paid edition. Also, my email address does not show as being a technician. No technicians are listed. I had Zoho Assist installed on a Windows 2008 R2 server, and this computer is not showing as "online". What is happening?
Zoho Assist Mostly down
I can only see a few computers online. Most are offline so we surely have a problem. I have sent an e-mail to support.
zoho assist server
We are unable to install ZohoAssist setup in server 2003 kindly help us to resolved this. error: Failed to create unattened service
ZMSchedular.exe Crashes Every Hour on the Hour
Windows Event Log: Faulting application name: ZMSchedular.exe, version: 1.0.0.45, time stamp: 0x58525211 Faulting module name: ZMSchedular.exe, version: 1.0.0.45, time stamp: 0x58525211 Exception code: 0xc0000005 Fault offset: 0x0001c20f Faulting process id: 0xec0 Faulting application start time: 0x01d270f817e3b769 Faulting application path: C:\Program Files (x86)\ZohoMeeting\UnAttended\ZohoMeeting\ZMSchedular.exe Faulting module path: C:\Program Files (x86)\ZohoMeeting\UnAttended\ZohoMeeting\ZMSchedular.exe
Faulting Application in logs every hour.
Hi, Customer reports PC not working correctly. Applications not running correctly. I do notice the following in the event log relating to our Zoho Assist software that we use. Can someone help please? OS WIndows 7 64bit SP1 Faulting application name: ZMSchedular.exe, version: 1.0.0.45, time stamp: 0x58525211 Faulting module name: ZMSchedular.exe, version: 1.0.0.45, time stamp: 0x58525211 Exception code: 0xc0000005 Fault offset: 0x0001c20f Faulting process id: 0xd90 Faulting application start time:
Server 2003 Unable to run Unattendedcleint.exe
Anyone else have the issue installing the unattended client? I downloaded from the ZOHO web add computer on the pc itself and the installer wont run. I have tried it on 3 so far , same issue. One worked fine . All are Server 2003 service pack 2 or better. No issues with 2008 Server install
Security regarding the screen share and what type of encryption is being used.
Looking to start using Zoho Assist and before I move forward i need to know what type of encryption is being used for the security when screen sharing. Is it possible to change it between different types and if so what types?
Unattended access, no groups, showing as Free Edition!
HI This morning I came to use Zoho Assist to access a couple of PC's I have set up in Unattended Access, to find that only 5 of the 90+ PC's and Groups I had no longer appear. I have tried logging out, Logging in, in Chrome (usual way) and Android phone, but all I can see are 5 PC's. As far as I know we paid for a full years service in Feb 2017. The worrying thing is that it says "You are in free edition. UPGRADE" Help, as I'm stuck without remote access to my customers. Danny
No File Transfer or System Info
Hi, Just upgraded and the File Transfer button is greyed out and can't find out where to get the clients system info. I'm using Unbuntu 11.10 - Tried with Chrome and FF - latest versions. Any ideas? Thanks Jon
Group missing
I recently accidentally moved a unattended access computer to a group. I am now unable to access or move this computer now. Thanks for any help!
Maximum number of unattended computers
I have just received the message "Oops! You have reached the maximum amount of unattended computers" when I tried to install the unattended assist agent on a client's computer today. I have never received this message before and I was under the impression I had an unlimited amount of unattended agent installs (but not concurrent sessions, of course). I have the Remote Support Professional Plan. Can anyone tell me why I am getting this error message now? Thank you.
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